Unable to open a table in which KOT is already generated, it shows a lock button on the table. “Net Lock”

Cause : 1- Due to power loss, the system closed abruptly and the table got locked. 2- The Same table is accessed by another user from anotherCause : 1- Due to power loss, the system closed abruptly and the table got locked. 2- The Same table is accessed by another user from another machine. Solution is : Path: eZee Burrp >> Settings(SS:1) >> Transaction lock(SS:2) >> Select Transaction(SS:3) >> Click on “Unlock” Button(SS:3) SS:1 SS:2 SS:3

How to Print Guest remark in the KOT while using Line Template ?

Path: Go to eZee Burrp Backoffice >> Tools >> Windows Printer >> New/Edit >> Seperate KOT (Tab) >> Add "Remark" (Refer belowPath: Go to eZee Burrp Backoffice >> Tools >> Windows Printer >> New/Edit >> Seperate KOT (Tab) >> Add “Remark” (Refer below screenshot for same) Once activated, restart Burrp now, the remark will be printed in KOT.

Can I use eZee Burrp in full screen mode?

Yes, it is possible only if resolution of the monitor is : 800x600. But, still if you wish to use eZee Burrp in full screen with higher resolution monitorYes, it is possible only if resolution of the monitor is : 800×600. But, still if you wish to use eZee Burrp in full screen with higher resolution monitor then, we need to reduce the resolution of the screen manually to 800×600. Note: In windows 8 and 8.1 pro, 800×600 resolution is not available.

How can i make an Dine-In order as Complimentary / Free / No Charge.

Go Dine-In (order type) >> Place Order (KOT will printed) >> at the time of settlement you need to select "NO CHARGE" while preparing theGo Dine-In (order type) >> Place Order (KOT will printed) >> at the time of settlement you need to select “NO CHARGE” while preparing the receipt. Screenshot:

The user should not be able to EDIT the PURCHASE ORDER once it is created.

eZee POS BackOffice have facilities to provide ORDER EDITING privilege. Just remove privilege for users, if you do NOT with user to edit purchaseeZee POS BackOffice have facilities to provide ORDER EDITING privilege. Just remove privilege for users, if you do NOT with user to edit purchase order. Please refer below screenshot.

How to change Day Close time in Burrp?

Please refer below screenshot in order to change Day ClosePlease refer below screenshot in order to change Day Close Time.

When I punched order on one POS machine, its not visible on another POS mahine. Why its like that?

Please check following options, if they are enable. 1) Both the machines SHOULD be connected in same network with Server. AND 2) Users does have allPlease check following options, if they are enable. 1) Both the machines SHOULD be connected in same network with Server. AND 2) Users does have all the tables assigned.

How we can add or remove line after each KOT item list printing on KOT?

Please find the below steps for adding or removing line after each KOT item list printing on KOT: eZee POS Back Office>>Tools>>PrintingPlease find the below steps for adding or removing line after each KOT item list printing on KOT: eZee POS Back Office>>Tools>>Printing Template Setting. Select the printer as per your requirement (Windows/Line Printers) For Windows Printer, (i) Check mark the option ” Separate KOT Template “. (ii) ” Edit “ the Template. (iii) On the right […]

Whenever I export any report in eZee FD and Burrp POS Back Office report view, it should be exported into pdf document by default when click on export button.

Path: Open any report >> Click on Export |V| >> "Set Default Export"  >> Select preferred format >> Set >>Path: Open any report >> Click on Export |V| >> “Set Default Export”  >> Select preferred format >> Set >> Close. Screenshot:

How can I change default settlement type in eZee Burrp?

Please follow the below steps for changing default settlement type in eZee Burrp: eZee Burrp>>Peripheral Settings>>Client/Server. You canPlease follow the below steps for changing default settlement type in eZee Burrp: eZee Burrp>>Peripheral Settings>>Client/Server. You can change the ” Default Payment Type “ as per your requirement.

How can i set the Swipe card mode /password mode/ finger print mode/user code mode/ Kiosk mode/ as my default log in?

Please follow the below steps for setting the Swipe card mode /password mode/ fingerprint mode/user code mode/ Kiosk mode/ as your default login: Go toPlease follow the below steps for setting the Swipe card mode /password mode/ fingerprint mode/user code mode/ Kiosk mode/ as your default login: Go to eZee Burrp >> Settings >> Peripheral. You may refer below screenshot for the same.

How do i print report of the day on each waiter(server) and also as per table?

Open eZee BurrP Back Office and follow the screenOpen eZee BurrP Back Office and follow the screen shot.

What is Active Fiscal Printer in eZee Burrp and How does it work ?

Fiscal Printer is associated to print out of the receipts, KOT(Kitchen Order Ticket), cash sales, void receipts, dine in etc. To get your Fiscal PrinterFiscal Printer is associated to print out of the receipts, KOT(Kitchen Order Ticket), cash sales, void receipts, dine in etc. To get your Fiscal Printer to work you need to integrate your fiscal printer with eZee Burrp!!

How can I assign swipe card to a user?

Please find the below steps for enrolling card to the user: eZee POS Back Office>>(1) Configuration>>(2) User Operation. (3) Select the userPlease find the below steps for enrolling card to the user: eZee POS Back Office>>(1) Configuration>>(2) User Operation. (3) Select the user for whom you want to enroll the card. (4) Select the option ” Enroll New Card “. (5) Enter the swipe card details for that user and ” SAVE ” it. You may […]

When I select retail mode I have to enter exact item name.

The button in " Retail Mode "  is a " Toggle Button ". A toggle button is used to alternate the input mode of a group of buttons. If you select  thenThe button in ” Retail Mode ”  is a ” Toggle Button “. A toggle button is used to alternate the input mode of a group of buttons. If you select  then you will be able to search the word ” Cream ” anywhere mentioned in the item. If you select  then you will able to search those items […]

My restaurant is running promotional offers and I want to send an email and SMS for promotional offers to the selected guest. Is it possible in eZee Burrp? If yes, how?

First of all to send emails or SMS to guest regarding offers we are supposed to maintain Guest’s Database and we can send Emails and SMS by following theFirst of all to send emails or SMS to guest regarding offers we are supposed to maintain Guest’s Database and we can send Emails and SMS by following the below steps: eZee Burrp Back-office>>Configuration>>Guest database>>Click on More>>Send SMS to selected guest/ Send Email to selected guest. Refer to the below screenshot.

When I take order in Dine In order type in Burrp, I want to enter guest’s contact number and email address on guest information form. Is it possible? If yes, how?

Yes, it is possible to enter guest’s contact number and email address on guest information form, we just need to do the follow the below steps: eZee BurrpYes, it is possible to enter guest’s contact number and email address on guest information form, we just need to do the follow the below steps: eZee Burrp Backoffice>>Configuration>>Outlet Operation>>Select Outlet>>Order Type>>Check Mark Manage Guest Database. Refer to the below screen-shot. And to enter guest contact number and email address we have to select particular […]

Is it possible to generate token number manually for the guest ? If yes, how?

Yes, it is possible to generate token number manually and to enter a token number manually we just need to un-check Generate auto token number from aYes, it is possible to generate token number manually and to enter a token number manually we just need to un-check Generate auto token number from a particular outlet by following the below steps: eZee Burrp back-office>>Configuration>>Outlet operation>>Numbering. Refer to the below screenshot. And to enter Token number manually in eZee Burrp, Please refer to […]

What is Guest Check? Explain in detail.

Guest check is one type of unsettled receipt which needs to be confirmed and signed by the guest visited the restaurant. The guest check includes the menuGuest check is one type of unsettled receipt which needs to be confirmed and signed by the guest visited the restaurant. The guest check includes the menu items, quantity,and the amount which the guest has ordered. Please find the below steps for setting template for the same: eZee Burrp>>Receipt Printer Refer to the below screenshot […]

Show or Don’t print preview of receipt in eZee Burrp.

eZee POS Burrp >> click on "Settings" >> Click on "Peripherals" >> Click on "receipt printer" >> At the left side area Uncheck oreZee POS Burrp >> click on “Settings” >> Click on “Peripherals” >> Click on “receipt printer” >> At the left side area Uncheck or Check“Show Print Preview”