How to calculate Promo Discount and Normal Discount

Find the attached document which gives you the clear idea about the Promo discount and Normal discount. ThankFind the attached document which gives you the clear idea about the Promo discount and Normal discount. Thank You. https://ezeesupport.freshdesk.com/helpdesk/attachments/9049580598

Is it possible to use one single card for door lock as well as for loyalty?

we do have an interface of Keycard Door lock in eZee Burrp as well if you want to use one single card for the door lock as well as for loyalty. USE: Therewe do have an interface of Keycard Door lock in eZee Burrp as well if you want to use one single card for the door lock as well as for loyalty. USE: There are such key cards available in the market which you can use for a door lock to unlock the door as well […]

POS2ABS Room Posting Report

To activate POS2ABS room posting report, download tool from below shared link and installTo activate POS2ABS room posting report, download tool from below shared link and install it. https://ezeenextgen.s3-us-west-2.amazonaws.com/download/POS_Report/ActiveReport_PMSPostingReport.exe

How to give discount through cityledger account on receipt in ezee burrp?

Please refer following steps Step 1 : Create or update City Ledger Account with Discount Percentage & Check Mark Crate Business Source StepPlease refer following steps Step 1 : Create or update City Ledger Account with Discount Percentage & Check Mark Crate Business Source Step 2 :  Open eZee Burrp >> Punch one order >> Make Settlement  with Posting City Ledger account so it will show pop-up with Apply  discount or not. Step 3 : Once you […]

How can we change the receipt date from burrp ?

Path : Go to eZee burrp  >> Open Recall recipt >> Order information >> Set the date which you want. Screenshot 1 : Screenshot 2 :Path : Go to eZee burrp  >> Open Recall recipt >> Order information >> Set the date which you want. Screenshot 1 : Screenshot 2 : Screenshot 3 :

Line Printer template Preview

Path : C:\Program Files (x86)\eZee\eZee FrontDesk NextGen\ezee.ini Once you reach on this path, open ezee.inin file and search for "PV_X" option. (MakePath : C:\Program Files (x86)\eZee\eZee FrontDesk NextGen\ezee.ini Once you reach on this path, open ezee.inin file and search for “PV_X” option. (Make sure that you have selected Line Printer template for KOT) By default, you will see “PV_X=False”, change condition to “PV_X=True”. Save ezee.ini file. Further, Take one order and go to eZee Application path. Search for […]

Transferring KOT to different table

eZee Burrp >> Finish the order once >> Open table again >> Select KOT transfer option >> Select on which table you want to transfer KOTeZee Burrp >> Finish the order once >> Open table again >> Select KOT transfer option >> Select on which table you want to transfer KOT & finish. If you want to transfer Items rather than KOT, so you can select Item transfer instead of KOT, from Above Path. Also, you can change KOT/Item to […]

How to merge split receipt in eZee Burrp 6.0?

eZee Burrp >> Split Receipt Option >> Select Merge Receipt, then select the receipt you want toeZee Burrp >> Split Receipt Option >> Select Merge Receipt, then select the receipt you want to merge.

How to make Receipt/KOT template?

For template making, eZee POS back office >> Tools Tab >> Select Line/ Windows type printer, from that we can make customise template as perFor template making, eZee POS back office >> Tools Tab >> Select Line/ Windows type printer, from that we can make customise template as per requirement Receipt/ KOT template. Windows Printer: Line Printer: After Selecting Template, eZee Burrp >> Settings >> Peripherals >> Select Receipt/ KOT Printer, and select same template from here for printing […]

Difference between Receipt & KOT/BOT

Receipt KOT/BOT Receipt where means its documentation that payment has been made to finalise a sale. KOT/BOT helps people like a stewardReceipt KOT/BOT Receipt where means its documentation that payment has been made to finalise a sale. KOT/BOT helps people like a steward for order taking from the customer, generate printout for the cook to understand the order placed by the customer, and billing station for receiving and sending the information.  

How to Print Guest remark in the KOT while using Line Template ?

Path: Go to eZee Burrp Backoffice >> Tools >> Windows Printer >> New/Edit >> Seperate KOT (Tab) >> Add "Remark" (Refer belowPath: Go to eZee Burrp Backoffice >> Tools >> Windows Printer >> New/Edit >> Seperate KOT (Tab) >> Add “Remark” (Refer below screenshot for same) Once activated, restart Burrp now, the remark will be printed in KOT.

The user should not be able to EDIT the PURCHASE ORDER once it is created.

eZee POS BackOffice have facilities to provide ORDER EDITING privilege. Just remove privilege for users, if you do NOT with user to edit purchaseeZee POS BackOffice have facilities to provide ORDER EDITING privilege. Just remove privilege for users, if you do NOT with user to edit purchase order. Please refer below screenshot.

When I punched order on one POS machine, its not visible on another POS mahine. Why its like that?

Please check following options, if they are enable. 1) Both the machines SHOULD be connected in same network with Server. AND 2) Users does have allPlease check following options, if they are enable. 1) Both the machines SHOULD be connected in same network with Server. AND 2) Users does have all the tables assigned.

How we can add or remove line after each KOT item list printing on KOT?

Please find the below steps for adding or removing line after each KOT item list printing on KOT: eZee POS Back Office>>Tools>>PrintingPlease find the below steps for adding or removing line after each KOT item list printing on KOT: eZee POS Back Office>>Tools>>Printing Template Setting. Select the printer as per your requirement (Windows/Line Printers) For Windows Printer, (i) Check mark the option ” Separate KOT Template “. (ii) ” Edit “ the Template. (iii) On the right […]

How can I change default settlement type in eZee Burrp?

Please follow the below steps for changing default settlement type in eZee Burrp: eZee Burrp>>Peripheral Settings>>Client/Server. You canPlease follow the below steps for changing default settlement type in eZee Burrp: eZee Burrp>>Peripheral Settings>>Client/Server. You can change the ” Default Payment Type “ as per your requirement.

How can i set the Swipe card mode /password mode/ finger print mode/user code mode/ Kiosk mode/ as my default log in?

Please follow the below steps for setting the Swipe card mode /password mode/ fingerprint mode/user code mode/ Kiosk mode/ as your default login: Go toPlease follow the below steps for setting the Swipe card mode /password mode/ fingerprint mode/user code mode/ Kiosk mode/ as your default login: Go to eZee Burrp >> Settings >> Peripheral. You may refer below screenshot for the same.

What is Active Fiscal Printer in eZee Burrp and How does it work ?

Fiscal Printer is associated to print out of the receipts, KOT(Kitchen Order Ticket), cash sales, void receipts, dine in etc. To get your Fiscal PrinterFiscal Printer is associated to print out of the receipts, KOT(Kitchen Order Ticket), cash sales, void receipts, dine in etc. To get your Fiscal Printer to work you need to integrate your fiscal printer with eZee Burrp!!

How can I assign swipe card to a user?

Please find the below steps for enrolling card to the user: eZee POS Back Office>>(1) Configuration>>(2) User Operation. (3) Select the userPlease find the below steps for enrolling card to the user: eZee POS Back Office>>(1) Configuration>>(2) User Operation. (3) Select the user for whom you want to enroll the card. (4) Select the option ” Enroll New Card “. (5) Enter the swipe card details for that user and ” SAVE ” it. You may […]

When I select retail mode I have to enter exact item name.

The button in " Retail Mode "  is a " Toggle Button ". A toggle button is used to alternate the input mode of a group of buttons. If you select  thenThe button in ” Retail Mode ”  is a ” Toggle Button “. A toggle button is used to alternate the input mode of a group of buttons. If you select  then you will be able to search the word ” Cream ” anywhere mentioned in the item. If you select  then you will able to search those items […]

My restaurant is running promotional offers and I want to send an email and SMS for promotional offers to the selected guest. Is it possible in eZee Burrp? If yes, how?

First of all to send emails or SMS to guest regarding offers we are supposed to maintain Guest’s Database and we can send Emails and SMS by following theFirst of all to send emails or SMS to guest regarding offers we are supposed to maintain Guest’s Database and we can send Emails and SMS by following the below steps: eZee Burrp Back-office>>Configuration>>Guest database>>Click on More>>Send SMS to selected guest/ Send Email to selected guest. Refer to the below screenshot.