What to do when you are getting some sales entry under N/A for sales by category for Sales Summary Report?

Solution: This Happens only when some of the menu items are configured without the Category.When those items are punched, in the Sales summary report-Solution: This Happens only when some of the menu items are configured without the Category.When those items are punched, in the Sales summary report- Sales by category it will reflect under N/A. All you need to do is, Export that menu item from the respective outlet and rectify the missing category and fill it up.Import […]

Order on tables are not auto refreshing in eZee Burrp, when order is coming from tablet where eZee iMenu is installed.

Open eZee Burrp >> Click on Settings option >> Click on Peripheral option >> Click on client/server option >> Tick mark that "AutoOpen eZee Burrp >> Click on Settings option >> Click on Peripheral option >> Click on client/server option >> Tick mark that “Auto refresh Table status option” >> Restart eZee Burrp and check for new order. It will be display auto on tables in Dine-in Check this below SS. https://ezeesupport.freshdesk.com/helpdesk/attachments/9040568158

How to enter cash into cash drawer in burrp backoffice?

Q: How to enter the amount of cash received by the cashier? or  Q: How to enter the cash given by the cashier for a different purpose during theQ: How to enter the amount of cash received by the cashier? or  Q: How to enter the cash given by the cashier for a different purpose during the shift? Solution:  – Cash-In/ Cash-Out option in eZee POS Back office Definitions: CASH-IN >>This option is used to enter the amount of cash received by the […]

How to enable Use Card option in eZee Burrp Settelement.

Q: In some of the outlet Use Card option is not enabled.  Q: How to set privilege for Use Card settlement in eZee Burrp? Solution: To enable orQ: In some of the outlet Use Card option is not enabled.  Q: How to set privilege for Use Card settlement in eZee Burrp? Solution: To enable or disable Use Card, Please refer below screenshot. Check Mark Use Loyalty Card – If you want to use Use Card option in eZee Burrp. Uncheck Mark Use […]

How to use of Pantry Message in eZee Burrp?

What is Pantry? A pantry is a room where beverages, food, and sometimes dishes, household cleaning chemicals, linens, or provisions are stored. Food andWhat is Pantry? A pantry is a room where beverages, food, and sometimes dishes, household cleaning chemicals, linens, or provisions are stored. Food and beverage pantries serve in an ancillary capacity to the kitchen. Pantry Message : Pantry message is use to pass message to the Kitchen or Bar for any order to give special […]

Is it possible to show two different languages on receipt for menu items?

Yes, It is possible to display 2 different names of a single menu item on the receipt. Step-1: Import the language which you want to display after theYes, It is possible to display 2 different names of a single menu item on the receipt. Step-1: Import the language which you want to display after the default one on the receipt. Step-2: First of all you need to set the menu item name which you need to display as custom 1. (Refer the […]

Settings for stop cash drawer to open in receipt reprint, It shoud only open when a new settlement is done.

Control Panel >> Printer & Faxes settings right click on cash drawer printer >> Properties Open Printer Commands TAB >> uncheckControl Panel >> Printer & Faxes settings right click on cash drawer printer >> Properties Open Printer Commands TAB >> uncheck cash drawer open option. Refere attached Screen Shot. https://ezeesupport.freshdesk.com/helpdesk/attachments/9026309373

How to generate PO in eZee POS Back Office?

Bolow is the GIF for generating PO in eZee POS BackBolow is the GIF for generating PO in eZee POS Back Office:

How to add Modifier item?

Below is the GIF for the adding the ModifierBelow is the GIF for the adding the Modifier Item:

How can I consolidate the Store Item?

Below is the GIF for the consolidate the StoreBelow is the GIF for the consolidate the Store Item:

How to configure tax in eZee POS BackOffice?

Path : Open eZee POs burrp >> Click on eZee Logo (at top left corner of application window) >> Localization. Below GIF explains the processPath : Open eZee POs burrp >> Click on eZee Logo (at top left corner of application window) >> Localization. Below GIF explains the process for configuring tax in eZee POS BackOffice.

How to give discount on Loyalty Card?

In order to give the discount on Loyalty Card by following two major ways on the template: 1) Via Benefits: By using benefits, the user can directlyIn order to give the discount on Loyalty Card by following two major ways on the template: 1) Via Benefits: By using benefits, the user can directly mention the discount percentage under the “Discount”. 2) Via Reward Logic: By using Reward Logic, the user can create the logic for giving the discount. Please refer the […]

In my restaurant, I have 3 outlets. We created 3 outlets but from where we can switch outlet ?

Refer below screen shot for move from one outlet toRefer below screen shot for move from one outlet to other.

How to set numbering for Kot and receipt ?

Path : Open eZee POS back office >> Configuration >> Outlet operation >> Sleect outlet >> Edit >> Numbering >> AutoPath : Open eZee POS back office >> Configuration >> Outlet operation >> Sleect outlet >> Edit >> Numbering >> Auto >> set numbers and prefix.

How to set email address of users ?

Path : Open eZee POS backoffice >> Configuration >> User operation >> Select your user or create new user >> OtherPath : Open eZee POS backoffice >> Configuration >> User operation >> Select your user or create new user >> Other information.

I want to add void reason and cancel menu item list on Seperate KOT Print.

Open eZee backoffice >> Tools >> Select your Printer >> select template >> Edit >> checkmark on "Print reason on VoidOpen eZee backoffice >> Tools >> Select your Printer >> select template >> Edit >> checkmark on “Print reason on Void item”. You can see voided item by checkmark on “Strikeout void Item”

Is it possible to modify the KOT prints ?

Yes. It is Possible. Path : eZee POS backoffice >> Tools >> Printing template settings >> Select your printer (Windows printer / LineYes. It is Possible. Path : eZee POS backoffice >> Tools >> Printing template settings >> Select your printer (Windows printer / Line printer ) >> Select template you are using >> Edit.

I want to remove the EX Employees name from User list.

You can not remove the user but you can Inactive the User. Refer the screen shot for how to inactive user from user list. Go to eZee Burrp Backoffice >>You can not remove the user but you can Inactive the User. Refer the screen shot for how to inactive user from user list. Go to eZee Burrp Backoffice >> User list >> Mark as “Inactive”.