What to do when you are getting some sales entry under N/A for sales by category for Sales Summary Report?

Solution: This Happens only when some of the menu items are configured without the Category.When those items are punched, in the Sales summary report-Solution: This Happens only when some of the menu items are configured without the Category.When those items are punched, in the Sales summary report- Sales by category it will reflect under N/A. All you need to do is, Export that menu item from the respective outlet and rectify the missing category and fill it up.Import […]

Is it possible to post the zero amount charges on room?

Follow the Mentioned path and make the changes accordingly. eZee POS back office >> eZee logo >> Option >>Others >> Enable ZeroFollow the Mentioned path and make the changes accordingly. eZee POS back office >> eZee logo >> Option >>Others >> Enable Zero balance Room posting >> Save. Thank You.

Order on tables are not auto refreshing in eZee Burrp, when order is coming from tablet where eZee iMenu is installed.

Open eZee Burrp >> Click on Settings option >> Click on Peripheral option >> Click on client/server option >> Tick mark that "AutoOpen eZee Burrp >> Click on Settings option >> Click on Peripheral option >> Click on client/server option >> Tick mark that “Auto refresh Table status option” >> Restart eZee Burrp and check for new order. It will be display auto on tables in Dine-in Check this below SS. https://ezeesupport.freshdesk.com/helpdesk/attachments/9040568158

-1: Unexpected error from external database driver (1). [Export:ExcelData] [ExportData-ImportDataHelper]

If you are getting error while exporting menu items on SP 204.4 so use below link and install it on same machine. But close all eZee application before installIf you are getting error while exporting menu items on SP 204.4 so use below link and install it on same machine. But close all eZee application before install it. https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/MDAC_TYP.EXE OR Please follow the below steps in order to solve the issue: Control Panel >> Programs and feature >> Search by the key number […]

How to enter cash into cash drawer in burrp backoffice?

Q: How to enter the amount of cash received by the cashier? or  Q: How to enter the cash given by the cashier for a different purpose during theQ: How to enter the amount of cash received by the cashier? or  Q: How to enter the cash given by the cashier for a different purpose during the shift? Solution:  – Cash-In/ Cash-Out option in eZee POS Back office Definitions: CASH-IN >>This option is used to enter the amount of cash received by the […]

How to activate GST for Malaysia?

Follow below steps to Activate GST for Malaysia. 1) Use “Datadoctor_ActiveGST” to Activate Tax Code; once Tool run System will allow configuring TaxFollow below steps to Activate GST for Malaysia. 1) Use “Datadoctor_ActiveGST” to Activate Tax Code; once Tool run System will allow configuring Tax Code/ setting on  PO/GRN and Vendor – Collect tool from Live Support Team/Development Team. 2) TAX code configure from Setting 3) Tax Code will be on Item Level.  I.e. Master for Tax […]

Four(4) tax fields for store items

Q: Please provide 4 tax fields for store items. This is required to add while generating PO & GRN. Taxes are paid for store items based on itsQ: Please provide 4 tax fields for store items. This is required to add while generating PO & GRN. Taxes are paid for store items based on its category. Solution: 4 Tax setting and option to record in POS and GRN 1)  Tax Caption Configuration – Set tax caption in Option>Localization 2) Tax Configuration on […]

How to enable Use Card option in eZee Burrp Settelement.

Q: In some of the outlet Use Card option is not enabled.  Q: How to set privilege for Use Card settlement in eZee Burrp? Solution: To enable orQ: In some of the outlet Use Card option is not enabled.  Q: How to set privilege for Use Card settlement in eZee Burrp? Solution: To enable or disable Use Card, Please refer below screenshot. Check Mark Use Loyalty Card – If you want to use Use Card option in eZee Burrp. Uncheck Mark Use […]

How to active keyboard option to enter own reason instead of predefine reason to void receipt?

Set "Master Configuration" Privilege from eZee Burrp Back office. Refer attachedSet “Master Configuration” Privilege from eZee Burrp Back office. Refer attached SS. https://ezeesupport.freshdesk.com/helpdesk/attachments/9029812451 https://ezeesupport.freshdesk.com/helpdesk/attachments/9029812452 https://ezeesupport.freshdesk.com/helpdesk/attachments/9029812697

How Menu Item Rate operation is helpful

How menu item rate operation is helpful. In eZee Burrp Backoffice >> Menu Item Configuration >> Menu Item Rate Operation. What is the Use ofHow menu item rate operation is helpful. In eZee Burrp Backoffice >> Menu Item Configuration >> Menu Item Rate Operation. What is the Use of it? 1) You can set more than one rate i,e Different 5 rates for each item 2) You can set default rate out of 5 rates for each item Refer […]

How to use of Pantry Message in eZee Burrp?

What is Pantry? A pantry is a room where beverages, food, and sometimes dishes, household cleaning chemicals, linens, or provisions are stored. Food andWhat is Pantry? A pantry is a room where beverages, food, and sometimes dishes, household cleaning chemicals, linens, or provisions are stored. Food and beverage pantries serve in an ancillary capacity to the kitchen. Pantry Message : Pantry message is use to pass message to the Kitchen or Bar for any order to give special […]

Is it possible to show two different languages on receipt for menu items?

Yes, It is possible to display 2 different names of a single menu item on the receipt. Step-1: Import the language which you want to display after theYes, It is possible to display 2 different names of a single menu item on the receipt. Step-1: Import the language which you want to display after the default one on the receipt. Step-2: First of all you need to set the menu item name which you need to display as custom 1. (Refer the […]

How can i enter unique entries in guest database?

In order to enter the unique entries in the guest database, kindly follow the below-mentioned setting. eZee POS back Office >> eZee Logo >> OptionIn order to enter the unique entries in the guest database, kindly follow the below-mentioned setting. eZee POS back Office >> eZee Logo >> Option >> Display settings >> Guest Name setting.

Settings for stop cash drawer to open in receipt reprint, It shoud only open when a new settlement is done.

Control Panel >> Printer & Faxes settings right click on cash drawer printer >> Properties Open Printer Commands TAB >> uncheckControl Panel >> Printer & Faxes settings right click on cash drawer printer >> Properties Open Printer Commands TAB >> uncheck cash drawer open option. Refere attached Screen Shot. https://ezeesupport.freshdesk.com/helpdesk/attachments/9026309373

How can i see the Business Source wise discount in eZee Burrp?

Step-1: Enable the business Sources for particular outlet/ Order Type. Step-2: After activating from Back office, You will be able to select theStep-1: Enable the business Sources for particular outlet/ Order Type. Step-2: After activating from Back office, You will be able to select the Business Source from Order information window. Step-3: This will only help you to see the Discount report Business Source wise.

How can i set the Gratuity compulsory on order type?

In order to set the Gratuity compulsory on order type, Follow the path: eZee POS Back Office >> Configuration >> Outlet Operation >>EditIn order to set the Gratuity compulsory on order type, Follow the path: eZee POS Back Office >> Configuration >> Outlet Operation >>Edit Outlet >> Order Type. Below is the pictorial representation for better understanding:

How to set the email or SMS notification for Store operations?

Follow the path in order to set the email or SMS notification for store operations. POS Back Office >> Store Operation>> Edit the Store >>Follow the path in order to set the email or SMS notification for store operations. POS Back Office >> Store Operation>> Edit the Store >> Notification. Refer the screenshot for the same.

How to generate PO in eZee POS Back Office?

Bolow is the GIF for generating PO in eZee POS BackBolow is the GIF for generating PO in eZee POS Back Office:

How to add Modifier item?

Below is the GIF for the adding the ModifierBelow is the GIF for the adding the Modifier Item:

How to create Menu Item in eZee POS Back Office?

Below is the GIF for creating Menu Item in eZee POS BackBelow is the GIF for creating Menu Item in eZee POS Back Office: