How can I set the Business Source wise commission in eZee Burrp?

Step-1: Enable the business Sources for particular outlet/ Order Type. Step-2: After activating from Back office, You will be able to select theStep-1: Enable the business Sources for particular outlet/ Order Type. Step-2: After activating from Back office, You will be able to select the Business Source from Order information window. Step-3: This will only help you to see the Discount report Business Source wise. Once the selection will gets activated then you can pull out the […]

How to use Foreign Currency Folio?

In order to know the exact working flow on how and for what purpose Foreign Currency folio click here.Foreign CurrencyIn order to know the exact working flow on how and for what purpose Foreign Currency folio click here.Foreign Currency Folio

How to track the record for the rate of the complimentary item when the complimentary item is an open item.?

Q: How to track the record for the rate of the complimentary item when the complimentary item is an open item.? Solution: 1) Your item which you want toQ: How to track the record for the rate of the complimentary item when the complimentary item is an open item.? Solution: 1) Your item which you want to sell as complimentary but open item, You need to set below two check mark (1.Item price can be changed & 2.Ask for Change Price) into that […]

Sales Report, Sales Summary & Daily Sales Report showing Difference

Sales Report, Sales Summary &  Daily Sales Report showing Difference. Example : Sales Report is showing 1423.49 Sales Summary is showingSales Report, Sales Summary &  Daily Sales Report showing Difference. Example : Sales Report is showing 1423.49 Sales Summary is showing 1410.67 Daily Sales is showing 1410.67 Why is the difference ? Answer is below : Sales Report : Sales Report : Net Amount(1423.49) = Amount (1324.31)+ Tax (99.18) Sales Summary Report :  In sales […]

Not able to Print KOT and receipt even the test prints works fine.

There is a printer security as well and if enough privileges are not given, Then even if the test print coming you won't be able to print the KOT and ReceiptThere is a printer security as well and if enough privileges are not given, Then even if the test print coming you won’t be able to print the KOT and Receipt from eZee Burrp.Follow the Path to check the Printer security for the windows user. Device and Printers >> Printer preferences >> Security. Check the […]

USB port printer compatibility

Any USB port printer can be used which is installed on Windows. Please take a not that USB port printer is not compatible for Line printerAny USB port printer can be used which is installed on Windows. Please take a not that USB port printer is not compatible for Line printer template.

POS printer Settings

Below are the different points for which we have to set the printer: 1) Separate KOT: Separate KOT should print on Kitchen Printer. The setting ofBelow are the different points for which we have to set the printer: 1) Separate KOT: Separate KOT should print on Kitchen Printer. The setting of Printer can be set from Menu Item or on POS Room. If Printer not set on Item It will print on POS Room’s Printer. In case printer not set […]

What is the use of Label in eZee Burrp?

What is the use of Label in eZee Burrp? and how to configure it. Solution:  The label is used for the Delivery purpose when the food is ready toWhat is the use of Label in eZee Burrp? and how to configure it. Solution:  The label is used for the Delivery purpose when the food is ready to deliver. Kitchen person can print the label and stick the same on the Packet or on the box which contains information like order no,  Guest Name, […]

How to send notification for the membership card validitywhich is about to expire.

How to send notification for the membership card validitywhich  is about to expire. . Please refer below GIFHow to send notification for the membership card validitywhich  is about to expire. . Please refer below GIF Steps.

How to see change due pop up on the settlement in eZee Burrp 6.0?

What is Change Due? Bill amount is $76 and guest paid $100. Here, the cashier has to calculate the balance/refund amount. When enter the received $100, theWhat is Change Due? Bill amount is $76 and guest paid $100. Here, the cashier has to calculate the balance/refund amount. When enter the received $100, the system will give the refund amount /change due – $24. Location: eZee Burrp >> Settings >> Peripherals >> Miscellaneous >> Hide Money Due on Full Settlement. Solution: Below […]

How to configure Rate 2 for selected items only

How to configure Rate 2 for selected items only and NOT for all? Solution : In eZee Burrp Backoffice >> Select Outlet >> Menu ItemHow to configure Rate 2 for selected items only and NOT for all? Solution : In eZee Burrp Backoffice >> Select Outlet >> Menu Item Configuration >> Menu Item Rate Operation. Select Items and set rate 2 and Check Mark Rate 2 for those items and Click on Save Button. Example, Lets say For Item […]

How to enable separate KOT in eZee Burrp?

Below is GIF for enabling separate KOT in eZeeBelow is GIF for enabling separate KOT in eZee Burrp:

Are we obliged to enter the guest name before order in our case it’s hotel and the information are already on pms, So can we set guest information as compulsory ?

Path : Go to eZee POS backoffice >> Configuration >> Outlet operation >> Select your outlet >> Edit >> Order type >>Path : Go to eZee POS backoffice >> Configuration >> Outlet operation >> Select your outlet >> Edit >> Order type >> Checkmark on this option “guest name is complsory”.

Are we obliged to enter the guest name before order in our case it’s hotel and the information are already on PMS, So can we set guest information as compulsory ?

Refer below screenshot for set Order Information as compulsory. Path : Go to eZee POs backoffice >> Outlet Opertaion >> Select "Outlet" >>Refer below screenshot for set Order Information as compulsory. Path : Go to eZee POs backoffice >> Outlet Opertaion >> Select “Outlet” >> Order type >> check mark on this option “Guest Name is compulsory”. https://ezeesupport.freshdesk.com/helpdesk/attachments/9019591462

How to change fonts in Receipts/KOT from Bold to Regular for the Windows template?

Path: eZee Burrp Back Office >> Tools >> Windows Template. Screenshot 1:   Screenshot 2: Set the font style and size accordingly.Path: eZee Burrp Back Office >> Tools >> Windows Template. Screenshot 1:   Screenshot 2: Set the font style and size accordingly.

How can i merge quantiity of the items which are in different kot on one table but want to display in receipt with total?

Yes, That is possible. Screenshot Once you will do above settings, your outcome will be asYes, That is possible. Screenshot Once you will do above settings, your outcome will be as below

How to set privileges of table for user?

Path: eZee Burrp Backoffice >> Configuration >> User Operation >> Select User >> Edit >> Table >> Checkmark or Uncheck markPath: eZee Burrp Backoffice >> Configuration >> User Operation >> Select User >> Edit >> Table >> Checkmark or Uncheck mark the table that you want give/remove access from table.

How to Include buffet recipes in eZee POS Back office ?

Please refer below Screen Shot for Menu Buffet Configuration, STEP: 1 STEP:2 There are Three tabs provided, Package, Item Menu & CateringPlease refer below Screen Shot for Menu Buffet Configuration, STEP: 1 STEP:2 There are Three tabs provided, Package, Item Menu & Catering Items.You can add all required package from here and save it all.

Can we print a guest check from the fiscal printer?

The Guest check can be printed as non fiscal. Also if the non fiscal is not avaible is the devise user can print the guest check on an normalThe Guest check can be printed as non fiscal. Also if the non fiscal is not avaible is the devise user can print the guest check on an normal printer.

Can we print a normal receipt if the Fiscal receipt in ON?

The government does not allow to print a normal receipt if the fiscal receipt isThe government does not allow to print a normal receipt if the fiscal receipt is ON.