How to add/configure Rate Type in eZee reservation?

Please refer to the below steps to create a Rate type in eZee Reservation Step 1: Log in to eZee Centrix from thisPlease refer to the below steps to create a Rate type in eZee Reservation Step 1: Log in to eZee Centrix from this link:https://live.ipms247.com/rcm Step 2: Go to Old Extranet Please refer to the below screenshot for reference: Step 3: Go to Master >> Manage Rooms >> Room Type >> Add New >> Add sort […]

How to create task for housekeeper in ezee Absolute 2.0 & how the housekeeper will come to know about it from PMS application?

From Absolute we can create different task for house keepers, Once we create the task on any reservation, the Assigned Room House keeper will get notificationFrom Absolute we can create different task for house keepers, Once we create the task on any reservation, the Assigned Room House keeper will get notification on his mobile application. Please refer with below You tube link to create task and How House keeper will get to know about it. Refer with below Image screenshot […]

Is it possible to do undo Cancel reservations in eZee Absolute 2.0?

Cancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay atCancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay at your hotel it says cancellation. How to Access: In order to perform undo cancel reservation in the eZee absolute PMS system please follow the below steps before the night audit. Screenshots: Once the Night audit […]

How to edit or change the guest profile in a group booking for one room in eZee Absolute 2.0?

Yes, It is possible to edit/change one guest name for group bookings. How to Access: In order to edit/change the guest profile in a group booking forYes, It is possible to edit/change one guest name for group bookings. How to Access: In order to edit/change the guest profile in a group booking for one room please follow the below steps and video. Location: eZee absolute PMS  >> Reservations >> Checkmark “Group” button on top left side User Privilege: eZee absolute configuration >> User >> […]

How to take walk-in / Reservation in a room in eZee Absolute 2.0?

The term Reservations lead to reserving a particular type of room for a particular guest for a given period of time whereas A 'walk-in' is a guestThe term Reservations lead to reserving a particular type of room for a particular guest for a given period of time whereas A ‘walk-in’ is a guest who walks in through the door seeking accommodation for the night without having made a reservation.  How to access: In order to Walk-In / New Reservation in the system refer to the […]

How to perform Night audit or Day close in eZee Absolute 2.0?

Night audit is the process of day close, Many Hoteliers also called it Day Close process which allows the user to change working date and post charges for theNight audit is the process of day close, Many Hoteliers also called it Day Close process which allows the user to change working date and post charges for the same date. This process contains pending action on Reservation, Check-out, settlement, and posting charges, It is necessary to perform a Night audit because without this working […]

How to check-in existing reservation in eZee Absolute 2.0?

Check-in we can do in the eZee Absolute system from the existing reservation. Once the guest arrives at the hotel, the front desk operator can performCheck-in we can do in the eZee Absolute system from the existing reservation. Once the guest arrives at the hotel, the front desk operator can perform check-in operations in the system. How to Access: In order to check-in a room, please follow the below steps and video. Location: eZee absolute PMS stay view >> click on Transaction […]

How to add the room charges manually in eZee Absolute?

We have a feature in eZee Absolute that we can add the room charges manually to the Booking.The Scenario is happening when guest checked out early or a dayWe have a feature in eZee Absolute that we can add the room charges manually to the Booking.The Scenario is happening when guest checked out early or a day before and we do have to collect all the charges. To checkout the guest we have to amend the stay of the guest by which the […]

How to edit user privilege?

We can edit the privileges to the user as per the operations and functions applied to that user.From Admin user or the user who has the rights to edit theWe can edit the privileges to the user as per the operations and functions applied to that user.From Admin user or the user who has the rights to edit the another user then they give the rights.Only Admin can give all the rights, the other user can give the rights which has it own. eZee […]

How to void payment/receipt in eA?

The scenario occurred when some time we received the payment from the guest after that guest cancelled the booking, Some time the booking get settled in CityThe scenario occurred when some time we received the payment from the guest after that guest cancelled the booking, Some time the booking get settled in City ledger auto but due to cancellation that amount is showing in booking so we can void / delete the payment of the guests. How to access : In […]

How to get In-House guest detail report ?

Some time hotelier wants to know that how much guests are staying in Hotel today or for a particular dates then we can take out a report for Inhouse guestSome time hotelier wants to know that how much guests are staying in Hotel today or for a particular dates then we can take out a report for Inhouse guest details. How to access : In order to get the in-house guests detail refer to the below video Path : eZee Front Office >> Report […]

Remarks and their reflection in eZee Absolute and Centrix.

Remarks are used in the hotel for Notice or instruction to the guest,front office ( Hotel Staff ) and for other purposes. Below are the remarks we can useRemarks are used in the hotel for Notice or instruction to the guest,front office ( Hotel Staff ) and for other purposes. Below are the remarks we can use in the system as per their reflection. How to add a Remark. eZee Absolute : @Edit Transaction Refer to the below screenshot for how to add […]

How to transfer balance to a folio?

We have an feature in eZee Absolute that we can transfer the balance to the another folio / room. This is need when two guest are staying in our hotel andWe have an feature in eZee Absolute that we can transfer the balance to the another folio / room. This is need when two guest are staying in our hotel and only will be paid the bill so in that scenario we can move the balance of the source guest to destination guest ( Who […]

How to Unblock the User from Admin User in eZee Absolute or eZee Centrix?

eZee Absolute If one of the user used the wrong credentials while login in the eZee absolute more than 5 times then user will be get blocked and we caneZee Absolute If one of the user used the wrong credentials while login in the eZee absolute more than 5 times then user will be get blocked and we can unblock that user from the system generated admin user. How to access : In order to unblock the user please refer the below detail Location […]

How to pay commission generated on buisness source through ezee frontdesk?

Solution : Step 1) : Goto Reports >> Direct Billing and Company >> Business Source Commision Report               Note : This reportSolution : Step 1) : Goto Reports >> Direct Billing and Company >> Business Source Commision Report               Note : This report will show all business sources comission if you have set commison for business source so you have to use amount mentioned in this report to pay. Step […]

Is there a report that shows guests list with Guest Type?

Case: eZee FD>> General Information >> Guest Information >> Other Information >> Guest Type. Solution: Path: Reports >>Case: eZee FD>> General Information >> Guest Information >> Other Information >> Guest Type. Solution: Path: Reports >> Front Office >> Daily Pax Analysis Report >> Filter with Guest Type >> Report.  

When a pax is checking in i want to see separate folio for extra Pax how ?

There is an option to create separate folio when doing a Pax check in. Walk In Wizard>>Pax Check In.  Please check mark the " General FolioThere is an option to create separate folio when doing a Pax check in. Walk In Wizard>>Pax Check In.  Please check mark the ” General Folio ” and separate folio for Pax will be generated. You may refer the below screenshot for the same.

Unable to print or preview the folio, in eZee Front desk.

Screenshot of Error Message:  Solution Posibility 1: In eZee Front desk Configuration >> Advance Setting >>Screenshot of Error Message:  Solution Posibility 1: In eZee Front desk Configuration >> Advance Setting >> Printing.