How to update Group booking rates after the reservation is created in eZee Absolute 2.0?

How to Access: In order to update Group booking rates after the reservation please follow the below steps and video. Location: EditHow to Access: In order to update Group booking rates after the reservation please follow the below steps and video. Location: Edit Transaction/Room >> Room charges >> Group info >> Update details >> change rates >> Apply To All Transaction >> Save. User privileges: To update the rates of group booking user must have the rights […]

Violation of PRIMARY KEY error

Error: Solution: Take server Machine remote, Close All eZee Applications Step 1:Stop SQL Services Please open WindowsError: Solution: Take server Machine remote, Close All eZee Applications Step 1:Stop SQL Services Please open Windows >>Services Screenshot 1 Screenshot 2 Step 2: Copy Ldf Mdf (PMS_Nextgen) and keep it on a safe drive. Please open C:\Program Files (x86)\Microsoft SQL Server\MSSQL12.EZEENEXTGEN\MSSQL\DATA Screenshot 3 Step 3: Start SQL Services Screenshot 4 Step 4: Download the below tool https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_Reindex_Tool.exe […]

How to make Menu Item Out of Stock (Zomato/Swiggy)

What is Freeze Item?You can stop/hold item selling in the outlet due to reasons like out of stock, outlet closing, special season item, Specials of the dayWhat is Freeze Item?You can stop/hold item selling in the outlet due to reasons like out of stock, outlet closing, special season item, Specials of the day item, etc. You can set the privilege to stop selling Freeze items.  Privilege: eZee Optimus back office>> Settings>> User>> Edit>> Privilege>>Can order Freeze item.  Location:eZee Optimus >> Item […]

How to add more bookings to a single Reservation?

Yes, it's possible to add more bookings to a reservationE.g. Any Guest who has already booked for 1 Room now after coming to Hotel they request for 1 moreYes, it’s possible to add more bookings to a reservation E.g. Any Guest who has already booked for 1 Room now after coming to Hotel they request for 1 more Room so now using this “Add new booking” we can easily convert their 1 Room Booking to 2 or more Room Booking (Group Booking) Please […]

How to add/configure Rate Type in eZee reservation?

Please refer to the below steps to create a Rate type in eZee Reservation Step 1: Log in to eZee Centrix from thisPlease refer to the below steps to create a Rate type in eZee Reservation Step 1: Log in to eZee Centrix from this link:https://live.ipms247.com/rcm Step 2: Go to Old Extranet Please refer to the below screenshot for reference: Step 3: Go to Master >> Manage Rooms >> Room Type >> Add New >> Add sort […]

How to create task for housekeeper in ezee Absolute 2.0 & how the housekeeper will come to know about it from PMS application?

From Absolute we can create different tasks for housekeepers, Once we create the task on any reservation, the Assigned Room Housekeeper will get aFrom Absolute we can create different tasks for housekeepers, Once we create the task on any reservation, the Assigned Room Housekeeper will get a notification on his mobile application. Please refer to the below Youtube link to create the task and How Housekeeper will get to know about it. Refer to the below Image screenshot […]

Is it possible to undo Cancel reservations in eZee Absolute 2.0?

Cancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay atCancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay at your hotel it says cancellation. How to Access: In order to perform undo cancel reservation in the eZee absolute PMS system please follow the below steps before the night audit. Screenshots: Once the Night audit […]

How to edit or change the guest profile in a group booking for one room in eZee Absolute 2.0?

Yes, It is possible to edit/change one guest name for group bookings. How to Access: In order to edit/change the guest profile in a group booking forYes, It is possible to edit/change one guest name for group bookings. How to Access: In order to edit/change the guest profile in a group booking for one room please follow the below steps and video. Location: eZee absolute PMS  >> Reservations >> Checkmark “Group” button on top left side User Privilege: eZee absolute configuration >> User >> […]

How to take walk-in / Reservation in a room in eZee Absolute 2.0?

The term Reservations lead to reserving a particular type of room for a particular guest for a given period of time whereas A 'walk-in' is a guestThe term Reservations lead to reserving a particular type of room for a particular guest for a given period of time whereas A ‘walk-in’ is a guest who walks in through the door seeking accommodation for the night without having made a reservation.  How to access: In order to Walk-In / New Reservation in the system refer to the […]

How to perform Night audit or Day close in eZee Absolute 2.0?

Night audit is the process of day close, Many Hoteliers also called it Day Close process which allows the user to change working date and post charges for theNight audit is the process of day close, Many Hoteliers also called it Day Close process which allows the user to change working date and post charges for the same date. This process contains pending action on Reservation, Check-out, settlement, and posting charges, It is necessary to perform a Night audit because without this working […]

How to check-in existing reservation in eZee Absolute 2.0?

Check-in we can do in the eZee Absolute system from the existing reservation. Once the guest arrives at the hotel, the front desk operator can performCheck-in we can do in the eZee Absolute system from the existing reservation. Once the guest arrives at the hotel, the front desk operator can perform check-in operations in the system. How to Access: In order to check-in a room, please follow the below steps and video. Location: eZee absolute PMS stay view >> click on Transaction […]

How to add the room charges manually in eZee Absolute?

We have a feature in eZee Absolute that we can add the room charges manually to the Booking.The Scenario is happening when guest checked out early or a dayWe have a feature in eZee Absolute that we can add the room charges manually to the Booking.The Scenario is happening when guest checked out early or a day before and we do have to collect all the charges. To checkout the guest we have to amend the stay of the guest by which the […]

How to edit user privilege?

We can edit the privileges to the user as per the operations and functions applied to that user.From Admin user or the user who has the rights to edit theWe can edit the privileges to the user as per the operations and functions applied to that user.From Admin user or the user who has the rights to edit the another user then they give the rights.Only Admin can give all the rights, the other user can give the rights which has it own. eZee […]

How to void payment/receipt in eA?

The scenario occurred when some time we received the payment from the guest after that guest cancelled the booking, Some time the booking get settled in CityThe scenario occurred when some time we received the payment from the guest after that guest cancelled the booking, Some time the booking get settled in City ledger auto but due to cancellation that amount is showing in booking so we can void / delete the payment of the guests. How to access : In […]

How to get In-House guest detail report ?

Some time hotelier wants to know that how much guests are staying in Hotel today or for a particular dates then we can take out a report for Inhouse guestSome time hotelier wants to know that how much guests are staying in Hotel today or for a particular dates then we can take out a report for Inhouse guest details. How to access : In order to get the in-house guests detail refer to the below video Path : eZee Front Office >> Report […]

Remarks and their reflection in eZee Absolute and Centrix.

Remarks are used in the hotel for Notice or instruction to the guest,front office ( Hotel Staff ) and for other purposes. Below are the remarks we can useRemarks are used in the hotel for Notice or instruction to the guest,front office ( Hotel Staff ) and for other purposes. Below are the remarks we can use in the system as per their reflection. How to add a Remark. eZee Absolute : @Edit Transaction Refer to the below screenshot for how to add […]

How to transfer balance to a folio?

We have an feature in eZee Absolute that we can transfer the balance to the another folio / room. This is need when two guest are staying in our hotel andWe have an feature in eZee Absolute that we can transfer the balance to the another folio / room. This is need when two guest are staying in our hotel and only will be paid the bill so in that scenario we can move the balance of the source guest to destination guest ( Who […]

How to Unblock the User from Admin User in eZee Absolute or eZee Centrix?

eZee Absolute If one of the user used the wrong credentials while login in the eZee absolute more than 5 times then user will be get blocked and we caneZee Absolute If one of the user used the wrong credentials while login in the eZee absolute more than 5 times then user will be get blocked and we can unblock that user from the system generated admin user. How to access : In order to unblock the user please refer the below detail Location […]