During Fetch Mapping if it shows “Error : Opps ; Your entry could not be saved due to database connection error. Please try again later.”
During Fetching the mapping, if it shows "Error : Opps ; Your entry could not be saved due to database connection error. Please try again later.", there mightDuring Fetching the mapping, if it shows “Error : Opps ; Your entry could not be saved due to database connection error. Please try again later.”, there might be few reasons that channel is not connected propertly/ channel hotel code wrong/ No rateplan is created on OTA.
How to enable “Instant Booking” on Trip Advisor ?
Please note that there are option on Trip Advisor “Instant Booking” compared to “TripConnect – Instant Booking” Instant Booking is the abilityPlease note that there are option on Trip Advisor “Instant Booking” compared to “TripConnect – Instant Booking” Instant Booking is the ability for Travellers to book directly from Trip Advisor from a property’s review page. The source of the booking however can be from any of the hotel’s channel partners. Trip Connect – Instant Booking is the […]
Extra charges not applicable on more than two rooms on the billing page.
What if you have made "Apply always" extra charges but it is applied on the billing page? -If you see this issue for the booking engine, Please ask theWhat if you have made “Apply always” extra charges but it is applied on the billing page? -If you see this issue for the booking engine, Please ask the Technical Team to enable the setting “External facility” from the backend. Once extra charges setting is activated, then extra charges will be applied for more than two room […]
How to Add Tripadvisor Review on Email Template of Booking Engine?
Q) How to Add Tripadvisor Review on Email tempalte of Booking Engine? A) Yes, we can add Tripadvisor Review link on the Email template (Email toQ) How to Add Tripadvisor Review on Email tempalte of Booking Engine? A) Yes, we can add Tripadvisor Review link on the Email template (Email to Guest/Booker requesting a Review)and take the Tripadvisor review link from the client or from the Tripadvisor Front. Please see the below Screenshots: Note: The Tripadvisor review cannot be seen on […]
How to specify selected rate plan to Travel Agent?
This registration is for travel agent only...this is not common registration so it will not register category wise 1) Sign up as “Travel Agent Firat weThis registration is for travel agent only…this is not common registration so it will not register category wise 1) Sign up as “Travel Agent Firat we have opened the Property then Setting->Property->Booking page-> Visibility Setting. And enable the both option. Please refer the below screen shot. 2)Register the Travel Agent:- […]
How to Add Close on Alert and Quick notes on Booking engine?
Q) How to Add Close on Alert and Quick notes on Booking engine? A) In order to Add Close on Alert and Quick Notes, go toQ) How to Add Close on Alert and Quick notes on Booking engine? A) In order to Add Close on Alert and Quick Notes, go to Settings–>Property–>Booking page–>Close on alert and Quick notes Enbale. Please refer the below screen shots; Quick Notes: Close on Alert : Reflect on Booking engine page Quick Notes: Close on Alert:
Steps for Tripadvisor Connectivity
1) Login into Trip Connect panel -> Select "Your Business" 2) 3) 4) 5) Select connectivity partner as eZee Technosys Pvt. Ltd. & proceed1) Login into Trip Connect panel -> Select “Your Business” 2) 3) 4) 5) Select connectivity partner as eZee Technosys Pvt. Ltd. & proceed further. Tripadvisor will take more than 48 hours to fetch the data from the Booking Engine then the Client can view the Rates & Availability. To enable Trip connectivity, we have […]
How To remove Header and Footer from the Booking Engine Page?
Q) How To remove Header and Footer on Booking Engine Page? A) In order to remove the Header and Footer on The Booking Engine Page go toQ) How To remove Header and Footer on Booking Engine Page? A) In order to remove the Header and Footer on The Booking Engine Page go to Settings–>Property–>Booking page, and close all the below mentioned functions of header and Footer. ◘ Show Header ◘ Show Footer ◘ Show Review BlockShow Property Information Block ◘ Allow Guest […]
How Travelagent works on Booking engine?
If client wants to give the discount to Travel Agent through the Booking Engine then we have to create Travel Agent using below steps :Masters If client wants to give the discount to Travel Agent through the Booking Engine then we have to create Travel Agent using below steps :Masters -> Travel Agent For example : To create Travel Agent “crewconnected” & Set discount as 20%. After that user name & password is sent to the Email-ID “lindsay@crewconnected.com“. When Travel Agent […]
What Is Revenue Management & How It works ?
Revenue management analyze the market behavior, Hotel parameters to maximize the Revenue growth. Revenue screen shows comparison of hotel's current and pastRevenue management analyze the market behavior, Hotel parameters to maximize the Revenue growth. Revenue screen shows comparison of hotel’s current and past years data like Total Rooms Sold, Occupancy %, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), Max and minimum offered rate in past year, current year’s offered rate, highest selling business source, […]
If client want to show Avaliability of the Rate Plan on the Booking Engine.
Que) If client want to show Availability of the Rate Plan on the Booking Engine Ans) If the client doesn't want to show No available on the Rate Plan. IfQue) If client want to show Availability of the Rate Plan on the Booking Engine Ans) If the client doesn’t want to show No available on the Rate Plan. If there is no inventory and there is stop sell. Please go to the Setting->Property->Booking page->Show availability calendar on non-availability of Rate Plan: Que2) If they […]
If Inventory is there and there is no stop sell, but still Rate plan is not Showing on Booking Engine.
Qs 1) If Inventory is there and there is no stop sell, but still the Rate plan is not showing on the Booking Engine. In order to check this, go to MonthlyQs 1) If Inventory is there and there is no stop sell, but still the Rate plan is not showing on the Booking Engine. In order to check this, go to Monthly Deals and check if the Inventory, Stop Sell, Close on Depart, Close on Arrival are enabled or not. If Inventory, Stop Sell, Close […]
How to set 360 Degree/Panaromic photos in Room type for Booking Engine?
In case of getting request for setting up for 360 Degree or Panoramic photos for booking engine, you can set such by referring the following steps Go toIn case of getting request for setting up for 360 Degree or Panoramic photos for booking engine, you can set such by referring the following steps Go to –>> eZee Reservation > Master Tab > Manage Rooms > Rate Plan > edit Rate plan > Configure room video link > Enter link Add a Title: 360 […]
Change in Tab Hotel Info in eZee Reservation
On the Booking engine page, Tab as "Hotel Info", All hotel related information has been transferred to this section. Keep this enable - FromOn the Booking engine page, Tab as “Hotel Info“, All hotel related information has been transferred to this section. Keep this enable – From Setting>> Property>> Booking Page>>Visibility>> Show Property Information Block
How to define Deposit from guest for “Booking engine” Bookings?
Do we have a feature where hotelier can take a deposit from the guest for Booking which comes from "Bookings Engine"? -Yes, We have a feature where hotelierDo we have a feature where hotelier can take a deposit from the guest for Booking which comes from “Bookings Engine”? -Yes, We have a feature where hotelier can take a deposit from a guest for “Booking engine” Bookings. You can find this setting by referring the below steps: Login to the eZee Reservation >> […]
How to add new salutation (Mr. ,Mrs.) for a guest in eZee Reservation?
You can need to drop an email to cm@ezeetechnosys.com with new Salutations details. We will add and revert you in workingYou can need to drop an email to cm@ezeetechnosys.com with new Salutations details. We will add and revert you in working day.
How to remove check In & CheckOut Info : Falguni (29/05/2017)
Question : How to remove Check In & Check Out Information, As per below screen shot : Answer : We have recently launched Custom Css module in lastQuestion : How to remove Check In & Check Out Information, As per below screen shot : Answer : We have recently launched Custom Css module in last release. This is the way where we can hide anything based upon css. Developer will do if they want to hide. For the same we have to generate ticket.
Replying for guest review on booking engine
Please refer attach Video for the same How to reply to a review submitted by guests on the Booking Engine? Refer belowPlease refer attach Video for the same How to reply to a review submitted by guests on the Booking Engine? Refer below steps: A. Login into eZee Centrix -> User -> Guest Reviews. 1-Click on the 3 Line. 2- Click on the Guest reviews B. Refer the below screenshot, 3- Click on […]
How many languages are available for eZee Reservation for (Booking Engine and admin panel)?
Our eZee Reservation is available in various languages, Below are the steps how you can see the information that which languages are enabled for eZeeOur eZee Reservation is available in various languages, Below are the steps how you can see the information that which languages are enabled for eZee Reservation. eZee Absolute Path: eA Configuration > Users > Edit User > Language > Drop down (Calendar Language eZee Centrix Path: eZee Centrix > Users > Edit Record for […]
How to reset / change Travel Agent password ?
Please refer attach Video for the same. Q-) Can we reset/change the Travel Agent password? A-) Yes, we can reset/changePlease refer attach Video for the same. Q-) Can we reset/change the Travel Agent password? A-) Yes, we can reset/change the Travel Agent password. To reset/change please follow the below steps. Master > Travel Agent > Copy TA email Welcome user (tab) > Users > Select (External User) > Search Email ID > Update […]