How to create Promotion for Booking engine? (eZee Reservation/eZee Centrix)

Note: that this promotion is applicable for the website Booking engine only, This will not be applicable to connected OTAs, currently, we only supportNote: that this promotion is applicable for the website Booking engine only, This will not be applicable to connected OTAs, currently, we only support promotion for Airbnb and Booking.com. Refer to the below video for how to create a promotion.  You can follow the below steps to create Promotion in eZee Centrix (New Extranet). 1. […]

Can we change Header and Footer background color for Email Marketing & Scheduling’s templates in eZee Reservation?

Question: We have default template in Email Marketing & Scheduling, can we change the background color for Header and Footer?    ReferQuestion: We have default template in Email Marketing & Scheduling, can we change the background color for Header and Footer?    Refer below detailed steps for your reference. Answer: Yes, we can change the background color for Header and Footer, to change you can go to Old Extranet >> Marketing >> Email Marketing & […]

How to upload / change Room Images / Banner in eZee Reservation?

Refer to the below-attached videos for the banner image and room images respectively, From Old Extranet (How to go oldRefer to the below-attached videos for the banner image and room images respectively, From Old Extranet (How to go old extranet: https://tinyurl.com/yaw4j9tk) 1. Change / Upload Room Type Images: Go to Old Extranet >> Masters >> Manage Rooms >> Room Type Edit Room Type to change/Upload an image To delete existing one click on X and upload […]

Can we restrict today’s date to accept reservation from booking engine?

Yes, We can restrict today's date to accept a reservation from booking engine. In Channel manager, from Settings >> Booking page tab you can set. IfYes, We can restrict today’s date to accept a reservation from booking engine. In Channel manager, from Settings >> Booking page tab you can set. If you set 1 here, which means your booking will start from the next day. The system will not allow you to take the booking on the same day. Clarification: Prior to […]

How can I set the default stay for ‘x’ nights on my booking engine calendar?

  This can be done from old extranet >> Settings >> Booking page >> Booking engine settings. If you have booking box like  This can be done from old extranet >> Settings >> Booking page >> Booking engine settings. If you have booking box like (below screenshot) on your web booking page and you set 3 Number in cut off Days, which means 3 day’s stay will be by default on all stay.

How to create Derived Rate plan?

Refer to a below-attached video for the same.  Derived:- It's dependent rate plan of Parents rate plans and Parent Rate Plan has to be Master toRefer to a below-attached video for the same.  Derived:- It’s dependent rate plan of Parents rate plans and Parent Rate Plan has to be Master to manage rates for child rate plans. It follows the Master (Main) Rate Plan. It acts as the child Rate Plan. Rates have to be linear rates (Same difference for the […]

Types of Rate Plan- eZee Reservation & eZee Centrix

There are three types of Rate Plans in eZee Reservation & eZee Centrix 1) Independent:-  It means the rate plans are managed independently. This willThere are three types of Rate Plans in eZee Reservation & eZee Centrix 1) Independent:-  It means the rate plans are managed independently. This will update different rates for both Booking Engine & Channel Manager 2) Master:- It means the rate plans are managed as the major ones. This will share the same rates for both Booking Engine […]

what is the function of Affiliate?

Affiliate is used to do marketing, by Affiliate Widget you can generate a code on put that code on your Website or social media site. so any guest can click onAffiliate is used to do marketing, by Affiliate Widget you can generate a code on put that code on your Website or social media site. so any guest can click on that and it will redirect to your booking engine. To Generate widget you need to create code first. Path: Marketing >> Affiliate >> Affiliate […]

Getting error “Rate should be between : 0.00 and 0.00” while updating rates from channel manager / Rate Threshold error

Refer to the below attached video for the same,  If you are getting an error Rate should be between 0.00 and 0.00 while updating any Rates for RateRefer to the below attached video for the same,  If you are getting an error Rate should be between 0.00 and 0.00 while updating any Rates for Rate plan, please follow the below steps.   Path: New Extranet >> Menue >> Rate Threshold Set your Minimum rate and Maximum Rate here, for every rate plan or […]

How to Redirect / Open to Old Extra-net from New Extra-net?

Refer to the below attached video for the same.  To switch to old extranet from old extranet, click on Old Extranet button and it will redirect you toRefer to the below attached video for the same.  To switch to old extranet from old extranet, click on Old Extranet button and it will redirect you to Old Extranet. Screenshot: Note: Click on old extranet still, you will redirect to New extranet or same page again, Clear your cookies and cache ones, and […]

Important #TripAdvisor steps with screenshot

Please follow the below steps and check the attachment for screenshot: Step 1 : Goto TripAdvisor >> Select My Business Step 2 : Goto Product >>Please follow the below steps and check the attachment for screenshot: Step 1 : Goto TripAdvisor >> Select My Business Step 2 : Goto Product >> Select Instant Booking Step 3 : Select Check Eligiblity Step 4 : Check whether the partner name is eZee technosys ? if yes then click on Correct Step 5 […]

How to schedule In-house email from Email Marketing & Scheduling?

Refer Attached Video for the same.  In-House Select type as In-house and Subject line, You can blank template or copy from existing one DesignRefer Attached Video for the same.  In-House Select type as In-house and Subject line, You can blank template or copy from existing one Design your template from Email Body, there are predefine Tag with {} for different fields. You can use those tag in your body to fetch data automatically. ex: if I will […]

How to schedule pre-arrival email from Email Marketing & Scheduling?

Please refer attach Video for the same  Pre-Arrival Select type as pre-arrival and Subject line, You can blank template or copyPlease refer attach Video for the same  Pre-Arrival Select type as pre-arrival and Subject line, You can blank template or copy from existing one Design your template from Email Body, there are predefine Tag with {} for different fields. You can use those tags in your body to fetch data automatically. ex: if I […]

During Fetch Mapping if it shows “Error : Opps ; Your entry could not be saved due to database connection error. Please try again later.”

During Fetching the mapping, if it shows "Error : Opps ; Your entry could not be saved due to database connection error. Please try again later.", there mightDuring Fetching the mapping, if it shows “Error : Opps ; Your entry could not be saved due to database connection error. Please try again later.”, there might be few reasons that channel is not connected propertly/ channel hotel code wrong/ No rateplan is created on OTA.

How to enable “Instant Booking” on Trip Advisor ?

Please note that there are option on Trip Advisor  “Instant Booking” compared to “TripConnect – Instant Booking” Instant Booking is the abilityPlease note that there are option on Trip Advisor  “Instant Booking” compared to “TripConnect – Instant Booking” Instant Booking is the ability for Travellers to book directly from Trip Advisor from a property’s review page. The source of the booking however can be from any of the hotel’s channel partners. Trip Connect – Instant Booking is the […]

Extra charges not applicable on more than two rooms on the billing page.

What if you have made "Apply always" extra charges but it is applied on the billing page? -If you see this issue for the booking engine, Please ask theWhat if you have made “Apply always” extra charges but it is applied on the billing page? -If you see this issue for the booking engine, Please ask the Technical Team to enable the setting “External facility” from the backend. Once extra charges setting is activated, then extra charges will be applied for more than two room […]

How to Add Tripadvisor Review on Email Template of Booking Engine?

Q) How to Add Tripadvisor Review on Email tempalte of Booking Engine? A) Yes, we can add Tripadvisor Review link on the Email template (Email toQ) How to Add Tripadvisor Review on Email tempalte of Booking Engine? A) Yes, we can add Tripadvisor Review link on the Email template (Email to Guest/Booker requesting a Review)and take the Tripadvisor review link from the client or from the Tripadvisor Front. Please see the below Screenshots: Note: The Tripadvisor review cannot be seen on […]

How to specify selected rate plan to Travel Agent?

This registration is for travel agent only...this is not common registration so it will not register category wise 1) Sign up as “Travel Agent Firat weThis registration is for travel agent only…this is not common registration so it will not register category wise 1) Sign up as “Travel Agent Firat we have opened the Property then Setting->Property->Booking page-> Visibility Setting. And enable the both option. Please refer the below screen shot. 2)Register the Travel Agent:-               […]

How to Add Close on Alert and Quick notes on Booking engine?

Q) How to Add Close on Alert and Quick notes on Booking engine? A) In order to Add Close on Alert and Quick Notes, go toQ) How to Add Close on Alert and Quick notes on Booking engine? A) In order to Add Close on Alert and Quick Notes, go to Settings–>Property–>Booking page–>Close on alert and Quick notes Enbale. Please refer the below screen shots; Quick Notes: Close on Alert : Reflect on Booking engine page Quick Notes: Close on Alert:

Steps for Tripadvisor Connectivity

1) Login into Trip Connect panel -> Select "Your Business" 2) 3) 4) 5) Select connectivity partner as eZee Technosys Pvt. Ltd. & proceed1) Login into Trip Connect panel -> Select “Your Business” 2) 3) 4) 5) Select connectivity partner as eZee Technosys Pvt. Ltd. & proceed further. Tripadvisor will take more than 48 hours to fetch the data from the Booking Engine then the Client can view the Rates & Availability. To enable Trip connectivity, we have […]