How to create user in eZee Reservation/eZee Centrix?

We can create a new user from the system generated Admin user or from the user who has a right to edit/add user. Refer Video to create/edit user: Refer theWe can create a new user from the system generated Admin user or from the user who has a right to edit/add user. Refer Video to create/edit user: Refer the below-detailed steps. 1) Go to Username at the right top of the window. 2) Click on the User. 3) Click on a Button ADD NEW […]

How to update password in eZee Reservation/eZee Centrix?

Refer  to the below attached video for the same, We can reset a password for a user from the system generated Admin user or from the user who has aRefer  to the below attached video for the same, We can reset a password for a user from the system generated Admin user or from the user who has a right to change the password Refer the below-detailed steps: 1) Go to Username at the right top of the window. 2) Click on the User. […]

How to change or Add Cancellation Policy or Hotel Policy on Booking engine?

Refer Video for how to add polices for Booking engine: We can add or Edit the cancellation Policy or Hotel policy which is showing in the BookingRefer Video for how to add polices for Booking engine: We can add or Edit the cancellation Policy or Hotel policy which is showing in the Booking Engine. Refer to the below-detailed information. 1) Login into the eZee Centrix and Go to Old Extranet. 2) Once we redirect to the OLD Extranet refer the below […]

How to Upload/Remove a Hotel Images on Booking Engine?

Refer to the below attached video for the same. We can upload/Add or remove Hotel Images on the Booking Engine. Refer to the below detailedRefer to the below attached video for the same. We can upload/Add or remove Hotel Images on the Booking Engine. Refer to the below detailed steps. 1) Login into the new Centrix and go to Old Extranet. 2) Property Setup >> Images >> Upload Photo Upload: From upload photo, we can Add a new Images X: From […]

How to create a rate plan in eZee Reservation?

Refer to the below attached Video for the same, Login into the eZee Centrix and go to the Old Extranet ( Refer to this screenshot ).To switch to oldRefer to the below attached Video for the same, Login into the eZee Centrix and go to the Old Extranet ( Refer to this screenshot ).To switch to old extranet from old extranet, click on Old Extranet button and it will redirect you to Old Extranet. Once we are on the OLD Extranet then we […]

How to upload / change Room Images / Banner?

Refer to the below attached videos for the banner image and room images respectively, From Old Extranet (How to go oldRefer to the below attached videos for the banner image and room images respectively, From Old Extranet (How to go old extranet: https://tinyurl.com/yaw4j9tk) 1. Change / Upload Room Type Images: Go to Old Extranet >> Masters >> Manage Rooms >> Room Type Edit Room Type to change/Upload an image To delete existing one click on X and […]

Can we select departure date with 3 nights default?

es, we can set the default departure date with 3-nights one you select an arrival date. That can be done from old extranet >> Settings >> Bookinges, we can set the default departure date with 3-nights one you select an arrival date. That can be done from old extranet >> Settings >> Booking page >> Booking engine settings. If you have a booking box-like (below screenshot) on your web booking page and you set 3 Number in cut off Days, which […]

Is it possible guest can cancel booking from booking engine?

Refer to a below-attached Video for the same. Yes,  Guest can cancel the booking which was made using a property website using a credential share on hisRefer to a below-attached Video for the same. Yes,  Guest can cancel the booking which was made using a property website using a credential share on his email id. Follow below mention steps. ​1) Guests can log in using credentials from the booking engine. ​ 2) Once guest login he can select cancel reservation option […]

How to use Email Marketing & Scheduling?

Refer to an attached Video for the same. Email Marketing & Scheduling: To do marketing or schedule your email for pre-arrival, post-departure,Refer to an attached Video for the same. Email Marketing & Scheduling: To do marketing or schedule your email for pre-arrival, post-departure, in-house or promotion, you can use email marketing and scheduling. First of all, you need to setup template for your email, there are some predefined templates available in the system already, you can […]

How to schedule post-departure email from Email Marketing & Scheduling?

Refer to an attached Video for the same. Post-Departure Select type as post-departure and Subject line, You can blank template or copy from the existingRefer to an attached Video for the same. Post-Departure Select type as post-departure and Subject line, You can blank template or copy from the existing one.   Design your template from Email Body, there are predefine Tag with {} for different fields. You can use those tags in your body to fetch data automatically. ex: […]

How to create Packages in eZee Reservation for Booking engine ?

Video:- Minimum/Maximum Stay Package Video:- pay stay deal package Yes, We can create Package offers which your guest can prevail while doing aVideo:- Minimum/Maximum Stay Package Video:- pay stay deal package Yes, We can create Package offers which your guest can prevail while doing a booking. In eZee Rise system allow you to add different types of a package like as below : Login with eZee channel manager/Reservation and select Packages Menu from the available menu tab. […]

How to create Promotion for Booking engine? (eZee Reservation/eZee Centrix)

Note: that this promotion is applicable for website Booking engine only, This will not be applicable to connected OTAs, currently, we only support promotionNote: that this promotion is applicable for website Booking engine only, This will not be applicable to connected OTAs, currently, we only support promotion for Airbnb and Booking.com. Refer to the below Video for how to create a promotion. You can follow the below steps to create Promotion in eZee Centrix (New Extranet). 1. Goto New […]

Can we change Header and Footer background color for Email Marketing & Scheduling’s templates in eZee Reservation?

Question: We have default template in Email Marketing & Scheduling, can we change the background color for Header and Footer? Refer below detailedQuestion: We have default template in Email Marketing & Scheduling, can we change the background color for Header and Footer? Refer below detailed steps for your reference. Answer: Yes, we can change the background color for Header and Footer, to change you can go to Old Extranet >> Marketing >> Email Marketing & Scheduling >> […]

How to upload / change Room Images / Banner in eZee Reservation?

Refer to the below-attached videos for the banner image and room images respectively, From Old Extranet (How to go oldRefer to the below-attached videos for the banner image and room images respectively, From Old Extranet (How to go old extranet: https://tinyurl.com/yaw4j9tk) 1. Change / Upload Room Type Images: Go to Old Extranet >> Masters >> Manage Rooms >> Room Type Edit Room Type to change/Upload an image To delete existing one click on X and upload […]

Can we restrict today’s date to accept reservation from booking engine?

Yes, We can restrict today's date to accept a reservation from booking engine. In Channel manager, from Settings >> Booking page tab you can set. IfYes, We can restrict today’s date to accept a reservation from booking engine. In Channel manager, from Settings >> Booking page tab you can set. If you set 1 here, which means your booking will start from the next day. The system will not allow you to take the booking on the same day. Clarification: Prior to […]

How can I set the default stay for ‘x’ nights on my booking engine calendar?

  This can be done from old extranet >> Settings >> Booking page >> Booking engine settings. If you have booking box like  This can be done from old extranet >> Settings >> Booking page >> Booking engine settings. If you have booking box like (below screenshot) on your web booking page and you set 3 Number in cut off Days, which means 3 day’s stay will be by default on all stay.

How to create Derived Rate plan?

Refer to a below-attached video for the same. Derived:- It's dependent rate plan of Parents rate plans and Parent Rate Plan has to be Master to manageRefer to a below-attached video for the same. Derived:- It’s dependent rate plan of Parents rate plans and Parent Rate Plan has to be Master to manage rates for child rate plans. It follows the Master (Main) Rate Plan. It acts as the child Rate Plan. Rates have to be linear rates (Same difference for the Rates). […]

Types of Rate Plan- eZee Reservation & eZee Centrix

There are three types of Rate Plans in eZee Reservation & eZee Centrix 1) Independent:-  It means the rate plans are managed independently. This willThere are three types of Rate Plans in eZee Reservation & eZee Centrix 1) Independent:-  It means the rate plans are managed independently. This will update different rates for both Booking Engine & Channel Manager 2) Master:- It means the rate plans are managed as the major ones. This will share the same rates for both Booking Engine […]

what is the function of Affiliate?

Affiliate is used to do marketing, by Affiliate Widget you can generate a code on put that code on your Website or social media site. so any guest can click onAffiliate is used to do marketing, by Affiliate Widget you can generate a code on put that code on your Website or social media site. so any guest can click on that and it will redirect to your booking engine. To Generate widget you need to create code first. Path: Marketing >> Affiliate >> Affiliate […]

Getting error “Rate should be between : 0.00 and 0.00” while updating rates from channel manager / Rate Threshold error

Refer to the below attached video for the same, If you are getting an error Rate should be between 0.00 and 0.00 while updating any Rates for RateRefer to the below attached video for the same, If you are getting an error Rate should be between 0.00 and 0.00 while updating any Rates for Rate plan, please follow the below steps.   Path: New Extranet >> Menue >> Rate Threshold Set your Minimum rate and Maximum Rate here, for every rate plan or for […]