How to reprint a receipt/bill in eO Rapidserve?

Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, the paper got stuck to the printer,Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, the paper got stuck to the printer, etc.  Follow the below steps to reprint a receipt.  

How to manage take away orders in eO Rapidserve?

What is TakeWhat is Take Away? Take Away is one of the widely used services which is being offered by almost every restaurant. It is somehow similar to the service of MacDonald, Domino’s where the guests stand in a queue and place the order and wait for their order to receive. This overall process can be taken care of with the help of the eZee Optimus Order Type which is known as Take Away. Video:-  Step 1: Select Take Away Order type. Punch the items asked by the guest. Step 2: Add order items and click on the cart to get the Finish order button. KOT and Guest Check (Unsettled Receipt) will print upon clicking Finish. Step 3: Once Finish Order […]

How to settle a receipt/bill with multiple payment modes in eO Rapidserve?

 Step 1: First you need to click on the order summary by clicking on three lines in the corner and see the running orders click on the order which you Step 1: First you need to click on the order summary by clicking on three lines in the corner and see the running orders click on the order which you want to settle. Step 2: Click on the first payment type in which you want to do the quarter of settlement click on the payment subtype […]

How to change payment mode, if bill is settled with wrong settlement/payment mode in eO Rapidserve?

 Step 1: First you need to click on the order summary and see the completed orders click on the order which is settled by mistake to see the details as Step 1: First you need to click on the order summary and see the completed orders click on the order which is settled by mistake to see the details as follows Step 2: You need to click on the dustbin icon to delete the wrong settlement payment type in order to settle the same again with […]

How to void a settled receipt in eO Rapidserve?

Location: eZee Optimus RapidServe Dashboard >> Order summary >> Completed order  How to Access? Please follow the below steps. StepLocation: eZee Optimus RapidServe Dashboard >> Order summary >> Completed order  How to Access? Please follow the below steps. Step 1: Go to Dashboard >> Order Summary as per the below screenshot. Step 2: Click on Basket to open other options and select Void as per the below screenshot. Step 3: Select Void receipt reason >> click […]

How to reprint a KOT in eO Rapidserve?

Once the order placed (finished) also we can re-print a KOT for that order. Below are the steps you can see how we can in Rapid ServeOnce the order placed (finished) also we can re-print a KOT for that order. Below are the steps you can see how we can in Rapid Serve App.  Screenshot 1: Login into the Rapid serve App and go to the Order summary by click on 3 line     Screenshot 2: Click on the order. Screenshot […]

How to change the quantity of an item after the order is placed in eO Rapidserve?

Once the order is placed we can change the item Quantity in Rapid Serve App. Refer to the below details on how we can change the quantity of the item once weOnce the order is placed we can change the item Quantity in Rapid Serve App. Refer to the below details on how we can change the quantity of the item once we finished the order.  Screenshot 1: Login into the Rapid serve App and go to the Order summary by click on 3 line  Screenshot […]

How to settle a receipt(bill) in eO Rapidserve?

Step 1: First you need to click on the order summary and see the running orders click on the order Step 2: Receipt gets generated only when theStep 1: First you need to click on the order summary and see the running orders click on the order Step 2: Receipt gets generated only when the order is settled, click on quick pay option or settled button to generate the receipt for the orders Step 3: Enter the amount in money tendered paid by […]

How to remove/delete or void an item in eO Rapidserve?

 Step 1: First click on the order summary and click on any of the running orders, to see the items added in the orders. Step 2: swipe on the Step 1: First click on the order summary and click on any of the running orders, to see the items added in the orders. Step 2: swipe on the left side on the items to see the void option, so you can void the incorrect item from the order placed   Step 3: Define the correct reason […]

How to take an order in Dine-In in eO Rapidserve?

Step 1: Click on three lines(Navigation Button) in the top left corner, and Click on dine-in to take an order. Step 2: Select and click on the tableStep 1: Click on three lines(Navigation Button) in the top left corner, and Click on dine-in to take an order. Step 2: Select and click on the table to take an order. it will then redirect the user to add the waiter, guest name and pax information on the table. Step 3: Select the items and […]

How to login in eO Rapidserve?

 Step 1: First you need to install rapidserve application from the app store or play store from your mobile phones, links are as follows, user your Step 1: First you need to install rapidserve application from the app store or play store from your mobile phones, links are as follows, user your login credentials or pin if pin login enabled for user and property. iOs:    https://apps.apple.com/us/app/rapidserve-ezee-optimus/id1458731389 Android Application: https://play.google.com/store/apps/details?id=com.ezeetechnosys.ezeeoptimus&hl=en_IN Step 2: Second you need to select the terminal and outlet from […]

How to change rate plans from rapidserve application?

Step 1: First you need to click on three lines in the corner, click on the change rate plans.   Step 2: You can select different rates byStep 1: First you need to click on three lines in the corner, click on the change rate plans.   Step 2: You can select different rates by selecting different rate plans by clicking on each of the order types as follows. so after selecting the rate plan for different order types, it will work as per […]

How to split the receipt/bill in eO Rapidserve?

 Step 1: You can split the order when the order is running, click on order from the order summary as follows:   Step 2: By clicking on Step 1: You can split the order when the order is running, click on order from the order summary as follows:   Step 2: By clicking on Basket icon you may open the options and click on split order option refer from the screenshots below, for take away you can split by category or equally. Step […]

How to transfer order from one table to another in eO Rapidserve?

Step 1: By clicking on three lines in the corner click on dine-in orders, It will show all the tables which are configured for the property. StepStep 1: By clicking on three lines in the corner click on dine-in orders, It will show all the tables which are configured for the property. Step 2: Once you click on dine-in it will show all the tables and floor configured for the property, order running table shows time and pax and which or not occupied won’t […]

How to apply Bulk Item / Category Discount in eO Rapidserve?

 There are two types of discount one is order level discount and the second one is an item-level discount, this can be applied by following the There are two types of discount one is order level discount and the second one is an item-level discount, this can be applied by following the below-mentioned steps in the Rapidserve app. Step 1: You can add the same while taking any order or if the order is running follow the below screenshots for the […]

How to set preparation remark for an item in eO Rapidserve?

 Step 1:  Slide on the item on the right-hand side, then click on three lines as follows:   Step 2: Select the option Prep. Step 1:  Slide on the item on the right-hand side, then click on three lines as follows:   Step 2: Select the option Prep. Remark.   Step 3:  Add the remarks. Ex: Hot & Spicy, Extra Cheese, etc.  and save after adding the remarks. Remarks will then reflect on KOT.   Do visit on live […]

How to take an order and settle in eO Rapidserve?

 In mobile application Rapidserve, we can take orders by following the below steps.0 Login with eZee Optimus mobile app Rapidserve, select the outlet In mobile application Rapidserve, we can take orders by following the below steps.0 Login with eZee Optimus mobile app Rapidserve, select the outlet & terminal and select order type like Dine In / Take away / Room service  Step 1: Click on the navigation button on the top left corner, then select the order type […]