How to manage shift and it’s importance in eZee Optimus?

eZee Optimus facilitates shift management. Using shift management efficiently makes the cashier's tasks very easy as when the user's shift is over, they areeZee Optimus facilitates shift management. Using shift management efficiently makes the cashier’s tasks very easy as when the user’s shift is over, they are just one click away to know the total amount collected by them, and it gives a bifurcation of payment received through different payment modes. Video:- Step 1: You can enter Opening […]

How to remove/delete or void an item in eZee Optimus?

Many times a situation arises where the guests ask to cancel an item from their order, or the server punches a wrong item. To manage such requests andMany times a situation arises where the guests ask to cancel an item from their order, or the server punches a wrong item. To manage such requests and operational errors the items have to be void from the order. Step 1: Perform the below-mentioned steps in the eZee Optimus, Select the order from the order […]

How to add different currency / exchange rate and settle a receipt/bill in eZee Optimus?

What is the currency/exchange rate?If any overseas guests walk in the restaurant, it is more likely that they must be carrying different currencies and wouldWhat is the currency/exchange rate?If any overseas guests walk in the restaurant, it is more likely that they must be carrying different currencies and would like to pay for their bills in their currency. Define all the currencies which the hotel/restaurant accepts. Location:eZee Optimus >> Switch to back >> Master >> Currency >> New/Edit >> […]

How to settle a receipt/bill with multiple payment modes(split payment) in eZee Optimus?

This method allows the customer to split the payment between different credit cards or payment methods like cash, check, credit, gift card,This method allows the customer to split the payment between different credit cards or payment methods like cash, check, credit, gift card, etc. Sometimes, customers ask to split the total of the order into several partial payments. Example: The total value of the bill is $100. The customer would like to pay $50 in Cash and […]

How to create tables in eZee Optimus?

Video:- Step-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to Menu configuration >> Table Management >>Video:- Step-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to Menu configuration >> Table Management >> Select Outlet. Step-3: Select Floor or Add Floor. A: If floor is already created then select the floor. B: If  Floor is not available  then “Add” it from here then select […]

How to setup KOT and BOT printer in eZee Optimus?

KOT is a written document which is given to the kitchen in exchange of any dish or any item picked up from the kitchen. BOT is a written document similar toKOT is a written document which is given to the kitchen in exchange of any dish or any item picked up from the kitchen. BOT is a written document similar to the KOT which is given to the bar in exchange of any beverages from the bar. … Establishes appropriate co-ordination between the kitchen & service personnel. Step-1: Switch to […]

How to Configure Cash Drawer in eZee Optimus?

Step-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to settings >> Virtual Device >> Add Device Create aStep-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to settings >> Virtual Device >> Add Device Create a device as Cash Drawer. Step-3: Go to Terminal >> Edit >> Add Device Mapping >> Cash Drawer. Update the details by selecting Type: Cash Drawer then click on “Save”. […]

How to add an user in eZee Optimus?

What is POS User?POS User is operate activity on pos. they are like Administrator, General Manager, Back office Manager, Executive, Night Auditor, CashierWhat is POS User?POS User is operate activity on pos. they are like Administrator, General Manager, Back office Manager, Executive, Night Auditor, Cashier etc. Location:eZee Optimus >> Switch to Back>> Settings >> User Prerequisite:eZee Optimus >> Switch to Back>> Settings >> User RoleMust Privilege >>  Access to Front Office(Web) , Device(Desktop), App Device(Mobile)Video: How to […]

How to reprint a receipt/bill in eZee Optimus?

Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, paper got stuck to theSometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, paper got stuck to the printer etc. Follow the below steps to reprint a receipt. Video:- Step 1: Go to Order Summary>> Select the Order >> Click on Print to print the receipt. Step 2: Reprint  receipt/bill of past […]

How to settle a receipt(bill) in eZee Optimus?

There are multiple payment modes through which a receipt can be settled. The most used payment modes are Cash, Credit Card, Bank Transfer, City Ledger PostingThere are multiple payment modes through which a receipt can be settled. The most used payment modes are Cash, Credit Card, Bank Transfer, City Ledger Posting etc, besides these also, other payment modes can be created. Let’s check out now how to settle a receipt in eZee Optimus.          Step 1: Go […]

Which report shows the total quantity of an item sold in a specific date or period in eZee Optimus?

Reporting function in any POS plays a very important role in knowing the performance of restaurant revenue, sales, etc. In eZee Optimus also users can view theReporting function in any POS plays a very important role in knowing the performance of restaurant revenue, sales, etc. In eZee Optimus also users can view the total quantity of an item sold by selecting a specific duration. Step 1: Select Report Step 2: Select Menu item sales summary and select the date and outlet […]

How to change payment mode, if bill is settled with wrong settlement/payment mode in eZee optimus?

A situation may arise where the cashier would have settled the bill in Cash and later on realized that the bill was settled through Card and not Cash,A situation may arise where the cashier would have settled the bill in Cash and later on realized that the bill was settled through Card and not Cash, Receipt/Bill settled with cash but the original payment mode was a card. Perform the below steps to rectify/change the payment mode. Step 1: Go to Order Summary […]

How to split the receipt/bill in eZee Optimus?

What is Split Receipt? Let’s assume, a group of friends has visited the restaurant, they prefer to split the bill among the number of persons available onWhat is Split Receipt? Let’s assume, a group of friends has visited the restaurant, they prefer to split the bill among the number of persons available on that table as they want to make the payment only for the menu item they have consumed or distribute the bill amount among themselves. Such an event can […]

How to take an order in Dine-In in eZee Optimus?

In this type of service, the guests enter the dining area and take seats. The waiter offers them water and a menu card. The guests then place their orders toIn this type of service, the guests enter the dining area and take seats. The waiter offers them water and a menu card. The guests then place their orders to the waiter. The table is covered in this service. Let’s look at the operation of Dine-In order type in eZee Burrp and how it can […]

How to update or change the rates of Menu Items in eZee Optimus?

1) How to change rates of  Menu Items separately? Please refer the below details: Step-1: Switch to Back(Path: Click on your user name >> Switch to1) How to change rates of  Menu Items separately? Please refer the below details: Step-1: Switch to Back(Path: Click on your user name >> Switch to Back) Step-2: Go to Items from Menu configuration and edit the item to change rate of a particular item Step-3: Update the Item Price and click on “Edit to […]

How to add city ledger account / credit sales/ bill to company and account lookup (payment mapping) in eZee Optimus?

What is Credit Settlement / City Ledger Accounts?The city ledger can contain credit card payment accounts, direct billing accounts, and accounts of past guestsWhat is Credit Settlement / City Ledger Accounts?The city ledger can contain credit card payment accounts, direct billing accounts, and accounts of past guests due for collection by the restaurant. Bill will be posted on the company as credit bill. Later on guest or company will pay the amount against their city ledger balance & […]

How to reprint a KOT in eO Rapidserve?

Once the order placed (finished) also we can re-print a KOT for that order.Below are the steps you can see how we can in Rapid Serve App.  ScreenshotOnce the order placed (finished) also we can re-print a KOT for that order.Below are the steps you can see how we can in Rapid Serve App.  Screenshot 1: Login into the Rapid serve App and go to the Order summary by click on 3 line     Screenshot 2:Click on the order. Screenshot 3: User […]

How to change the quantity of an item after the order is placed in eO Rapidserve?

Once the order is placed we can change the item Quantity in Rapid Serve App. Refer to the below details on how we can change the quantity of the item once weOnce the order is placed we can change the item Quantity in Rapid Serve App. Refer to the below details on how we can change the quantity of the item once we finished the order.  Screenshot 1: Login into the Rapid serve App and go to the Order summary by click on 3 line  Screenshot […]

How to settle a receipt(bill) in eO Rapidserve?

Step 1: First you need to click on the order summary and see the running orders click on the order Step 2: Receipt gets generated only when the order isStep 1: First you need to click on the order summary and see the running orders click on the order Step 2: Receipt gets generated only when the order is settled, click on quick pay option or settled button to generate the receipt for the orders Step 3: Enter the amount in money tendered paid by […]

How to reprint a KOT(Kitchen Order Ticket) in eZee Optimus?

Once the order is placed (finished)and if the server needs to print a copy of KOT(Kitchen Order Ticket) again, then the user has to re-print a KOT(KitchenOnce the order is placed (finished)and if the server needs to print a copy of KOT(Kitchen Order Ticket) again, then the user has to re-print a KOT(Kitchen Order Ticket) for that order. Video:- Step 1: Go to Order Summary >> Select the Order >> Click on Reprint KOT. Step 2: Select the Item which needs to be […]