How to reprint a receipt/bill in eZee Optimus?

Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, paper got stuck to the printerSometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, paper got stuck to the printer etc. Follow the below steps to reprint a receipt. Video:- Step 1: Go to Order Summary>> Select the Order >> Click on Print to print the receipt. Step 2: Reprint  receipt/bill of past […]

How to settle a receipt(bill) in eZee Optimus?

There are multiple payment modes through which a receipt can be settled. The most used payment modes are Cash, Credit Card, Bank Transfer, City Ledger PostingThere are multiple payment modes through which a receipt can be settled. The most used payment modes are Cash, Credit Card, Bank Transfer, City Ledger Posting etc, besides these also, other payment modes can be created. Let’s check out now how to settle a receipt in eZee Optimus. Video:- Step 1: Go to Order Summary […]

Which report shows the total quantity of an item sold in a specific date or period in eZee Optimus?

Reporting function in any POS plays a very important role in knowing the performance of restaurant revenue, sales, etc. In eZee Optimus also users can view theReporting function in any POS plays a very important role in knowing the performance of restaurant revenue, sales, etc. In eZee Optimus also users can view the total quantity of an item sold by selecting a specific duration. Step 1: Select “Menu Item Sales Summary” from Report >> Menu item sales report. Select the period and […]

How to change payment mode, if bill is settled with wrong settlement/payment mode in eZee optimus?

A situation may arise where the cashier would have settled the bill in Cash and later on realized that the bill was settled through Card and not Cash,A situation may arise where the cashier would have settled the bill in Cash and later on realized that the bill was settled through Card and not Cash, Receipt/Bill settled with cash but the original payment mode was  card. Perform the below steps to rectify/change the payment mode. Step 1: Recall the completed order from […]

How to split the receipt/bill in eZee Optimus?

What is Split Receipt? Let’s assume, a group of friends has visited the restaurant, they prefer to split the bill among the number of persons available onWhat is Split Receipt? Let’s assume, a group of friends has visited the restaurant, they prefer to split the bill among the number of persons available on that table as they want to make the payment only for the menu item they have consumed or distribute the bill amount among themselves. Such an event can […]

How to take an order in Dine-In in eZee Optimus?

In this type of service, the guests enter the dining area and take seats. The waiter offers them water and menu card. The guests then place their order to theIn this type of service, the guests enter the dining area and take seats. The waiter offers them water and menu card. The guests then place their order to the waiter. The table is covered in this service. Let’s look at the operation of Dine-In order type in eZee Burrp and how it can be […]

How to update or change the rates of Menu Items in eZee Optimus?

1) How to change rates of  Menu Items separately? Please refer the below details: Step-1: Switch to Back (Path: Click on your user name >> Switch to1) How to change rates of  Menu Items separately? Please refer the below details: Step-1: Switch to Back (Path: Click on your user name >> Switch to Back) Step-2: Go to Items from Menu configuration and edit the item to change rate of a particular item Step-3: Update the Item Price and click on “Edit […]

How to add city ledger account / credit sales/ bill to company and account lookup (payment mapping) in eZee Optimus?

What is Credit Settlement / City Ledger Accounts? The city ledger can contain credit card payment accounts, direct billing accounts, and accounts of pastWhat is Credit Settlement / City Ledger Accounts? The city ledger can contain credit card payment accounts, direct billing accounts, and accounts of past guests due for collection by the restaurant. Bill will be posted on the company as credit bill. Later on guest or company will pay the amount against their city ledger balance […]

How to reprint a KOT in eO Rapidserve?

Once the order placed (finished) also we can re-print a KOT for that order. Below are the steps you can see how we can in Rapid ServeOnce the order placed (finished) also we can re-print a KOT for that order. Below are the steps you can see how we can in Rapid Serve App.  Screenshot 1: Login into the Rapid serve App and go to the Order summary by click on 3 line     Screenshot 2: Click on the order. Screenshot […]

How to change the quantity of an item after the order is placed in eO Rapidserve?

Once the order is placed we can change the item Quantity in Rapid Serve App. Refer to the below details on how we can change the quantity of the item once weOnce the order is placed we can change the item Quantity in Rapid Serve App. Refer to the below details on how we can change the quantity of the item once we finished the order.  Screenshot 1: Login into the Rapid serve App and go to the Order summary by click on 3 line  Screenshot […]

How to settle a receipt(bill) in eO Rapidserve?

Step 1: First you need to click on the order summary and see the running orders click on the order Step 2: Receipt gets generated only when theStep 1: First you need to click on the order summary and see the running orders click on the order Step 2: Receipt gets generated only when the order is settled, click on quick pay option or settled button to generate the receipt for the orders Step 3: Enter the amount in money tendered paid by […]

How to reprint a KOT(Kitchen Order Ticket) in eZee Optimus?

Once the order is placed (finished)and if the server needs to print a copy of KOT(Kitchen Order Ticket) again, then the user has to re-print a KOT(KitchenOnce the order is placed (finished)and if the server needs to print a copy of KOT(Kitchen Order Ticket) again, then the user has to re-print a KOT(Kitchen Order Ticket) for that order. Perform the below steps to re-print a KOT(Kitchen Order Ticket). Video:- Step 1: Go to Order Summary >> Select the Order >> Click […]

How to send reports on email automatically on day close/night audit from eZee Optimus?

Location: eZee Optimus  >> Switch to Back >> Master >> Outlet Operation >> Edit >> Day Close Settings Pre-requisite: eZeeLocation: eZee Optimus  >> Switch to Back >> Master >> Outlet Operation >> Edit >> Day Close Settings Pre-requisite: eZee Optimus  >> Switch to Back >> Settings >> Email/SMS Providers How to access: Please refer below screenshots for configuration Step 1:  Activate day Close process Step 2: Active report on day close from each outlet Step […]

How to remove/delete or void an item in eO Rapidserve?

 Step 1: First click on the order summary and click on any of the running orders, to see the items added in the orders. Step 2: swipe on the Step 1: First click on the order summary and click on any of the running orders, to see the items added in the orders. Step 2: swipe on the left side on the items to see the void option, so you can void the incorrect item from the order placed   Step 3: Define the correct reason […]

How to take an order in Dine-In in eO Rapidserve?

Step 1: Click on three lines(Navigation Button) in the top left corner, and Click on dine-in to take an order. Step 2: Select and click on the tableStep 1: Click on three lines(Navigation Button) in the top left corner, and Click on dine-in to take an order. Step 2: Select and click on the table to take an order. it will then redirect the user to add the waiter, guest name and pax information on the table. Step 3: Select the items and […]

How to add/edit payment or settlement mode in eZee Optimus?

Payment Modes: A POS transaction is the instance where a transaction is finalized or the instance where a customer tenders payment in exchange for goods andPayment Modes: A POS transaction is the instance where a transaction is finalized or the instance where a customer tenders payment in exchange for goods and services. Any form of payment can be used such as cash, debit cards, credit cards, mobile payments, Video:-  Location: eZee Optimus >> Switch to Back >> Master >> Payment […]

How to login in eO Rapidserve?

 Step 1: First you need to install rapidserve application from the app store or play store from your mobile phones, links are as follows, user your Step 1: First you need to install rapidserve application from the app store or play store from your mobile phones, links are as follows, user your login credentials or pin if pin login enabled for user and property. iOs:    https://apps.apple.com/us/app/rapidserve-ezee-optimus/id1458731389 Android Application: https://play.google.com/store/apps/details?id=com.ezeetechnosys.ezeeoptimus&hl=en_IN Step 2: Second you need to select the terminal and outlet from […]

How to change rate plans from rapidserve application?

Step 1: First you need to click on three lines in the corner, click on the change rate plans.   Step 2: You can select different rates byStep 1: First you need to click on three lines in the corner, click on the change rate plans.   Step 2: You can select different rates by selecting different rate plans by clicking on each of the order types as follows. so after selecting the rate plan for different order types, it will work as per […]

How to split the receipt/bill in eO Rapidserve?

 Step 1: You can split the order when the order is running, click on order from the order summary as follows:   Step 2: By clicking on Step 1: You can split the order when the order is running, click on order from the order summary as follows:   Step 2: By clicking on Basket icon you may open the options and click on split order option refer from the screenshots below, for take away you can split by category or equally. Step […]

How to add menu item image(standard resolution) and view image layout in eZee Optimus?

Video:-  Pre-requisite: eZee Optimus >> Switch to Back >> Menu >> Item User Privilege: Go to Back >> Settings >> UserVideo:-  Pre-requisite: eZee Optimus >> Switch to Back >> Menu >> Item User Privilege: Go to Back >> Settings >> User Role >> Edit User >> Privilege >> Items Note: Standard Image Resolution : 800*600 pixels (Max to 2MB) How to Access: Please follow the below steps for add images for Menu items Step1: […]