How to change item view or layout or item search in eZee Optimus?

What is Item Layout? It is display of menu while punching the order Pre-requisite: eZee Optimus >> Switch to Back >> Menu >> Item HowWhat is Item Layout? It is display of menu while punching the order Pre-requisite: eZee Optimus >> Switch to Back >> Menu >> Item How to add menu item (Import & manual) in eZee Optimus? User Privilege: Go to Back >> Settings >> User Role >> Edit User >> Privilege >> Items How to Access: […]

How to reprint a receipt/bill in eO Rapidserve?

Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, the paper got stuck to the printer,Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, the paper got stuck to the printer, etc.  Follow the below steps to reprint a receipt.  

How to manage take away orders in eO Rapidserve?

What is TakeWhat is Take Away? Take Away is one of the widely used services which is being offered by almost every restaurant. It is somehow similar to the service of MacDonald, Domino’s where the guests stand in a queue and place the order and wait for their order to receive. This overall process can be taken care of with the help of the eZee Optimus Order Type which is known as Take Away. Video:-  Step 1: Select Take Away Order type. Punch the items asked by the guest. Step 2: Add order items and click on the cart to get the Finish order button. KOT and Guest Check (Unsettled Receipt) will print upon clicking Finish. Step 3: Once Finish Order […]

How to settle a receipt/bill with multiple payment modes in eO Rapidserve?

 Step 1: First you need to click on the order summary by clicking on three lines in the corner and see the running orders click on the order which you Step 1: First you need to click on the order summary by clicking on three lines in the corner and see the running orders click on the order which you want to settle. Step 2: Click on the first payment type in which you want to do the quarter of settlement click on the payment subtype […]

How to manage delivery order in eZee Optimus?

Food delivery is a courier service in which a restaurant, store, or independent food delivery company delivers food to a customer. Optimus 2.OFood delivery is a courier service in which a restaurant, store, or independent food delivery company delivers food to a customer. Optimus 2.O Video:  Step 1: Click on “+” icon to add the order Step 2:  Enter mobile no, then fill all the order information & click on Place order Step 3: Punch Order Items for delivery and save it. When you click […]

How to change payment mode, if bill is settled with wrong settlement/payment mode in eO Rapidserve?

 Step 1: First you need to click on the order summary and see the completed orders click on the order which is settled by mistake to see the details as Step 1: First you need to click on the order summary and see the completed orders click on the order which is settled by mistake to see the details as follows Step 2: You need to click on the dustbin icon to delete the wrong settlement payment type in order to settle the same again with […]

How to void a settled receipt in eO Rapidserve?

Location: eZee Optimus RapidServe Dashboard >> Order summary >> Completed order  How to Access? Please follow the below steps. StepLocation: eZee Optimus RapidServe Dashboard >> Order summary >> Completed order  How to Access? Please follow the below steps. Step 1: Go to Dashboard >> Order Summary as per the below screenshot. Step 2: Click on Basket to open other options and select Void as per the below screenshot. Step 3: Select Void receipt reason >> click […]

How to setup receipt/bill printer in eZee Optimus?

eZee Optimus Printing Process Check List: The printer should be connected to the machine, must install printer drives and the test print should beeZee Optimus Printing Process Check List: The printer should be connected to the machine, must install printer drives and the test print should be working fine. Machine IP address must be Fix / Static How to find a computer IP? (Click Here) How to set a fixed IP/Static IP? (Click Here) LAN/ WiFi/ Network printer/ […]

How to void a settle receipt/order and get void order report in eZee Optimus?

Location: eZee Optimus >> Order summary >> Complited order Privilege: eZee Optimus >> Go to Back >> Setting >> UserLocation: eZee Optimus >> Order summary >> Complited order Privilege: eZee Optimus >> Go to Back >> Setting >> User >> Privilleges >> Front Operation >> Void Order. How to Access? Please follow the below steps.   Step 1: Go to Order Summary >> Select the Order  >> Select Void and select the reason. Step 2: Void […]

How to set Zero prices for No Charge orders in eZee Optimus?

Many restaurant prefers to have ZERO selling price for No charge orders as it's not a part of the revenue. To manage different rates for No charge follow theMany restaurant prefers to have ZERO selling price for No charge orders as it’s not a part of the revenue. To manage different rates for No charge follow the below process. Video:-   Step 1: Switch to back end. Step 2: Menu >> Rate configuration. Step 3: Click on Menu>> Add (+) New rate plan […]

How to exempt or no tax for no charge orders in eZee Optimus?

Video:-   To remove the taxes from all the No charge orders, follow the below steps. Step 1: Switch to back end. Step 2: Menu >>Video:-   To remove the taxes from all the No charge orders, follow the below steps. Step 1: Switch to back end. Step 2: Menu >> Rate configuration.   Step 3: Click on Menu>> Add (+) New rate plan as “NO CHARGE” Step 4: Select the rate plan >> Configure price Step 5: Select INCLUSIVE […]

How to Delete/remove an user ID in eZee Optimus?

Video :-   How to delete or remove the user ID? Location : Switch to back end>>Settings>>User Once the delete/removeVideo :-   How to delete or remove the user ID? Location : Switch to back end>>Settings>>User Once the delete/remove operation is performed, user will be deleted/removed from the POS. He/she will not be able to log in to the POS anymore.   Related Topic:- How to create a new user ID in eZee Optimus? […]

How to manage shift and it’s importance in eZee Optimus?

eZee Optimus facilitates shift management. Using shift management efficiently makes the cashier's tasks very easy as when the user's shift is over, they areeZee Optimus facilitates shift management. Using shift management efficiently makes the cashier’s tasks very easy as when the user’s shift is over, they are just one click away to know the total amount collected by them, and it gives a bifurcation of payment received through different payment modes. Video:- Step 1: Log in with the link https://app.ipos247.com/app/cloudPOS/#!/login/, […]

How to remove/delete or void an item in eZee Optimus?

Many a times a situation arises where the guests asks to cancel an item from their order, or the server punches a wrong item. To manage such requests andMany a times a situation arises where the guests asks to cancel an item from their order, or the server punches a wrong item. To manage such requests and operational errors the items have to be void from the order. Video:- Step 1: Select the order from the order summary.   Step 2: Select the item and […]

How to add different currency / exchange rate and settle a receipt/bill in eZee Optimus?

What is the currency / exchange rate? If any overseas guests walks in the restaurant, it is more likely that they must be carrying different currency andWhat is the currency / exchange rate? If any overseas guests walks in the restaurant, it is more likely that they must be carrying different currency and would like to pay for their bills in their currency. Define all the currencies which the hotel/restaurant accepts. Location: eZee Optimus >> Switch to back >> Master >> […]

How to settle a receipt/bill with multiple payment modes(split payment) in eZee Optimus?

This method allows the customer to split the payment between different credit cards or payment methods like cash, check, credit, gift card, etc. Sometimes,This method allows the customer to split the payment between different credit cards or payment methods like cash, check, credit, gift card, etc. Sometimes, customers ask to split the total of the order into several partial payments. Example: The total value of the bill is $100. The customer would like to pay $50 in Cash and […]

How to create tables in eZee Optimus?

Video:-   Step-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to Menu configuration >> TableVideo:-   Step-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to Menu configuration >> Table Management >> Select Outlet. Step-3: Select Floor or Add Floor. A: If floor is already created then select the floor. B: If  Floor is not available  then “Add” it from here then […]

How to setup KOT and BOT printer in eZee Optimus?

KOT is a written document which is given to the kitchen in exchange of any dish or any item picked up from the kitchen. BOT is a written document similar toKOT is a written document which is given to the kitchen in exchange of any dish or any item picked up from the kitchen. BOT is a written document similar to the KOT which is given to the bar in exchange of any beverages from the bar. … Establishes appropriate co-ordination between the kitchen & service personnel.   Step-1: Switch […]

How to Configure Cash Drawer in eZee Optimus?

Step-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to settings >> Virtual Device >> AddStep-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to settings >> Virtual Device >> Add Device Create a device as Cash Drawer. Step-3: Go to Terminal >> Edit >> Add Device Mapping >> Cash Drawer. Update the details by selecting Type: Cash Drawer then click on “Save”. […]

How to add an user in eZee Optimus?

What is POS User? POS User is operate activity on pos. they are like Administrator, General Manager, Back office Manager, Executive, Night Auditor, CashierWhat is POS User? POS User is operate activity on pos. they are like Administrator, General Manager, Back office Manager, Executive, Night Auditor, Cashier etc. Location: eZee Optimus >> Switch to Back>> Settings >> User Prerequisite: eZee Optimus >> Switch to Back>> Settings >> User Role Must Privilege >>  Access to Front Office(Web) , Device(Desktop), […]