Report Printer Setup in eZee Optimus

Step 1 : Please login eZee Optimus and go to Back panel. Step 2 : Create the virtual device for the report printer Step 3 : Configure the MiniStep 1 : Please login eZee Optimus and go to Back panel. Step 2 : Create the virtual device for the report printer Step 3 : Configure the Mini Report Printer in the terminal as follow : i) For Browser & Desktop App (Latest EOP service must be installed)Port : 8443 (If it doesn’t work change it […]

How to print reports from rapid serve?

First, define the peripheral from the eZee Optimus backend to print reports from Rapid serve application. Switch to back>> Go to SettingsFirst, define the peripheral from the eZee Optimus backend to print reports from Rapid serve application. Switch to back>> Go to Settings >> Virtual Device >> Add Mini report printer 2. Now go to Terminal and add a printer device to print reports from Rapid Serve. Select the options as given screenshot based on the […]

How to find out the Mac address of a device?

Every device connected to your home network has a unique MAC address. If your computer has multiple network adapters (for example, an Ethernet adapter and aEvery device connected to your home network has a unique MAC address. If your computer has multiple network adapters (for example, an Ethernet adapter and a wireless adapter), each adapter has its own MAC address. You can block or allow service to a specific device if you know its MAC address. To find your device’s MAC address: […]

How to send a digital receipt via email/SMS in eZee Optimus?

With every successful payment, you can provide customers with a digital receipt (text message or email). We can customize content based on ourWith every successful payment, you can provide customers with a digital receipt (text message or email). We can customize content based on our requirement. Enable Digital Receipts: Switch to eZee Optimus backend and create digital receipt template. 2. Following are Screen shots to add email template and SMS template respectively 3. Go to terminal and add […]

How to set up digital receipt in eZee Optimus?

Configuration:Setup the Email/SMS Templates. Below is the configuration of the email template. Click on the edit terminal >> add a deviceConfiguration:Setup the Email/SMS Templates. Below is the configuration of the email template. Click on the edit terminal >> add a device >> Select the connection type of your need. i.e. Send via EMAIL or Send via SMS. Select suitable receipt templates for each of the order types. Usage: Once the order is settled. The guest […]

Is it possible to print Kot/Bills from MAC in eZee Optimus?

Yes, It is possible to print Kot/Bills From MAC. To Setup the KOT/Bills printing from MAC, We need to install EOP services in MAC. Steps: Check ifYes, It is possible to print Kot/Bills From MAC. To Setup the KOT/Bills printing from MAC, We need to install EOP services in MAC. Steps: Check if Java is installed on the Mac Machine. Open Terminal from Spotlight Search. Type java -version If it throws an error then download the JDK from the following URL. […]

What to do if the printer is not printing?

Steps to check: Step-1: Check that you have selected the correct terminal while login Step-2: Check that pop-ups and redirects isSteps to check: Step-1: Check that you have selected the correct terminal while login Step-2: Check that pop-ups and redirects is “Allow” Step-3: Clear cache and cookies once and try again Step-4: Check that EOP Service is working in-tray Step-5: Check that the printer is not paused If the printer is paused then unpause it […]

Printers Setup in Desktop Application (Using Native Printing)

Native printing: You can set up local printer connection with desktop application without connecting to cloud. Please note that this setup will work in onlyNative printing: You can set up local printer connection with desktop application without connecting to cloud. Please note that this setup will work in only Desktop Application. Make sure Printer is locally installed in computer. Setup Process: Step 1: Login with credentials and switch to back. 2. Click on Setting and edit the terminal you […]

How to add Customer Display System (CDS) App in eZee Optimus?

What is Customer Display System (CDS) App? Customer Display Setup File for Windows OS:What is Customer Display System (CDS) App? Customer Display Setup File for Windows OS: https://autoupdate-optimus2-0.s3.amazonaws.com/cds-autoupdate/win32/Customer_Display_for_eZee_Optimus_Restaurant_POS_Setup.exe Customer display can also be setup in an Android tablet. Customer display application is available in the google play store. Here is the link: https://play.google.com/store/apps/details?id=com.ezeeoptimus.cds&hl=en_IN&gl=US The Home Screen (welcome screen) is the main screen of the CDS App in which […]

How to add Bluetooth Printer in eZee Optimus (Rapid Server App)?

What is Bluetooth Printer? We can print receipts and orders using a Bluetooth printer connected to our smartphone or tablet and can print Receipts/KOT fromWhat is Bluetooth Printer? We can print receipts and orders using a Bluetooth printer connected to our smartphone or tablet and can print Receipts/KOT from RapidServe application. Note: 1. Bluetooth printing will work in Rapid Serve App only 2. This will not work in the web version 3. Currently, Bluetooth printer supported on Android devices only […]

How to set outlet or receipt LOGO in eZee Optimus?

Location:Back Office >Setting> Printing Template > Configuration Prerequisite:1. Need logo with 256*105 resolutionNote: The image resolution must beLocation:Back Office >Setting> Printing Template > Configuration Prerequisite:1. Need logo with 256*105 resolutionNote: The image resolution must be as less as fits in the receipt paper. If needed, resize the image as suitable to prevent the image cut down on the receipt.2. Logo file format must be logo.png Step 1: Copy the image and paste it in the […]

How to reset KOT prefix / number and set on KOT printing in eZee Optimus?

Location: eZee Optimus >> Outlet >> Numbering How to Access: Follow below steps to set prefix or reset KOT numbering Step 1: You can set KOT /Location: eZee Optimus >> Outlet >> Numbering How to Access: Follow below steps to set prefix or reset KOT numbering Step 1: You can set KOT / Order numbering here Step 2: Set KOT / order no Tag on printing template Step 3: KOT will display prefix and numbering

How to extract guest database for marketing or promotional email/SMS in eZee Optimus?

What is Guest Database? Guest Database contains guest name, address, mobile no. and email address. You can send email and SMS for marketing or promotionalWhat is Guest Database? Guest Database contains guest name, address, mobile no. and email address. You can send email and SMS for marketing or promotional activity of the POS. Location: eZee Optimus  >> Switch to Back >> Master >> Guest Database Prerequisite: eZee Optimus  >> Switch to Back >> Settings >> Email/SMS Providers How to […]

How to setup receipt/bill printer in eZee Optimus?

eZee Optimus Printing Process Check List: The printer should be connected to the machine, must install printer drives and the test print should be workingeZee Optimus Printing Process Check List: The printer should be connected to the machine, must install printer drives and the test print should be working fine. Machine IP address must be Fix / Static How to find a computer IP? (Click Here) How to set a fixed IP/Static IP? (Click Here) LAN/ WiFi/ Network printer/ […]

How to setup KOT and BOT printer in eZee Optimus?

KOT is a written document which is given to the kitchen in exchange of any dish or any item picked up from the kitchen. BOT is a written document similar toKOT is a written document which is given to the kitchen in exchange of any dish or any item picked up from the kitchen. BOT is a written document similar to the KOT which is given to the bar in exchange of any beverages from the bar. … Establishes appropriate co-ordination between the kitchen & service personnel. Step-1: Switch to […]

How to Configure Cash Drawer in eZee Optimus?

Step-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to settings >> Virtual Device >> Add Device Create aStep-1: Switch to Back. (Path: Click on your user name >> Switch to Back) Step-2: Go to settings >> Virtual Device >> Add Device Create a device as Cash Drawer. Step-3: Go to Terminal >> Edit >> Add Device Mapping >> Cash Drawer. Update the details by selecting Type: Cash Drawer then click on “Save”. […]

How to reprint a receipt/bill in eZee Optimus?

Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, paper got stuck to theSometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, paper got stuck to the printer etc. Follow the below steps to reprint a receipt. Video:- Step 1: Go to Order Summary>> Select the Order >> Click on Print to print the receipt. Step 2: Reprint  receipt/bill of past […]