How to print reports from rapid serve?
First, define the peripheral from the eZee Optimus backend to print reports from Rapid serve application. Switch to back>> Go to SettingsFirst, define the peripheral from the eZee Optimus backend to print reports from Rapid serve application. Switch to back>> Go to Settings >> Virtual Device >> Add Mini report printer 2. Now go to Terminal and add a printer device to print reports from Rapid Serve. Select the options as given screenshot based on the […]
How to add a Bluetooth Printer in eZee Optimus (Rapid Serve App)?
What is a Bluetooth Printer?We can print receipts and orders using a Bluetooth printer connected to our smartphone or tablet and can print Receipts/KOT fromWhat is a Bluetooth Printer?We can print receipts and orders using a Bluetooth printer connected to our smartphone or tablet and can print Receipts/KOT from the RapidServe application.Note:1. Bluetooth printing will work in the Rapid Serve App only2. This will not work in the web version3. Currently, Bluetooth printers are supported on Android devices only […]
How to reprint a receipt/bill in eO Rapidserve?
Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, the paper got stuck to the printer,Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, the paper got stuck to the printer, etc. Follow the below steps to reprint a receipt. Do visit on live chat support if you have any further queries for the eZee Optimus.eZee Optimus Live chat Support Related Topic:- 1.How […]
How to manage take away orders in eO Rapidserve?
What is TakeWhat is Take Away? Take Away is one of the widely used services which is being offered by almost every restaurant. It is somehow similar to the service of MacDonald, Domino’s where the guests stand in a queue and place the order and wait for their order to receive. This overall process can be taken care of with the help of the eZee Optimus Order Type which is known as Take Away. Step 1: Select Take Away Order type. Punch the items asked by the guest. Step 2: Add order items and click on the cart to get the Finish order button. KOT and Guest Check (Unsettled Receipt) will print upon clicking Finish. Step 3: Once Finish Order click on […]
How to settle a receipt/bill with multiple payment modes in eO Rapidserve?
Step 1: First you need to click on the order summary by clicking on three lines in the corner and see the running orders click on the order which you want toStep 1: First you need to click on the order summary by clicking on three lines in the corner and see the running orders click on the order which you want to settle. Step 2: Click on the first payment type in which you want to do the quarter of settlement click on the payment subtype then […]
How to change payment mode, if bill is settled with wrong settlement/payment mode in eO Rapidserve?
Step 1: First you need to click on the order summary and see the completed orders click on the order which is settled by mistake to see the details asStep 1: First you need to click on the order summary and see the completed orders click on the order which is settled by mistake to see the details as follows Step 2: You need to click on the dustbin icon to delete the wrong settlement payment type in order to settle the same again with the […]
How to void a settled receipt in eO Rapidserve?
Location:eZee Optimus RapidServe Dashboard >> Order summary >> Completed order How to Access?Please follow the below steps. Step 1: Go toLocation:eZee Optimus RapidServe Dashboard >> Order summary >> Completed order How to Access?Please follow the below steps. Step 1: Go to Dashboard >> Order Summary as per the below screenshot. Step 2: Click on Basket to open other options and select Void as per the below screenshot. Step 3: Click on Void then Select Void receipt reason […]
How to reprint a KOT in eO Rapidserve?
Once the order is placed (finished) also we can re-print a KOT for that order.Below are the steps you can see how we can in Rapid Serve App. ScreenshotOnce the order is placed (finished) also we can re-print a KOT for that order.Below are the steps you can see how we can in Rapid Serve App. Screenshot 1: Login into the Rapid Serve App and go to the Order Summary. Screenshot 2:Click on the order. Screenshot 3: User Privilege For reprint, the […]
How to change the quantity of an item after the order is placed in eO Rapidserve?
Once the order is placed we can change the item Quantity in Rapid Serve App. Refer to the below details on how we can change the quantity of the item once weOnce the order is placed we can change the item Quantity in Rapid Serve App. Refer to the below details on how we can change the quantity of the item once we finished the order. Screenshot 1: Login into the Rapid Serve App and go to the Order Summary by click on 3 line Screenshot […]
How to settle a receipt(bill) in eO Rapidserve?
Step 1: First you need to click on the order summary and see the running orders click on the order Step 2: Receipt gets generated only when the order isStep 1: First you need to click on the order summary and see the running orders click on the order Step 2: Receipt gets generated only when the order is settled, click on quick pay option or settled button to generate the receipt for the orders Step 3: Enter the amount in money tendered paid by […]
How to remove/delete or void an item in eO Rapidserve?
Step 1: First click on the order summary and click on any of the running orders, to see the items added to the orders. Step 2: swipe on the right side of Step 1: First click on the order summary and click on any of the running orders, to see the items added to the orders. Step 2: swipe on the right side of the items to see the void option, so you can void the incorrect item from the order placed Step 3: Choose between void […]
How to login in eO Rapidserve?
Step 1: First you need to install rapidserve application from the app store or play store on your mobile phone, links are as follows, Use your loginStep 1: First you need to install rapidserve application from the app store or play store on your mobile phone, links are as follows, Use your login credentials or pin if pin login is enabled for the user and property. iOs: https://apps.apple.com/us/app/rapidserve-ezee-optimus/id1458731389 Android Application: https://play.google.com/store/apps/details?id=com.ezeetechnosys.ezeeoptimus&hl=en_IN Step 2: Second you can select the Outlet and Terminal […]
How to change rate plans from rapidserve application?
Step 1: First you need to click on three lines in the corner, and click on the change rate plans. Step 2: You can select different rates by selectingStep 1: First you need to click on three lines in the corner, and click on the change rate plans. Step 2: You can select different rates by selecting different rate plans by clicking on each of the order types as follows. so after selecting the rate plan for different order types, it will work […]
How to split the receipt/bill in eO Rapidserve?
Step 1: You can split the order when the order is running, click on the order from the order summary as follows: Step 2: By clicking on the Basket Step 1: You can split the order when the order is running, click on the order from the order summary as follows: Step 2: By clicking on the Basket icon you may open the options and click on the split order option refer t the screenshots below, for take away you can split by category […]
How to transfer order from one table to another in eO Rapidserve?
Step 1: By clicking on three lines in the corner click on dine-in orders, It will show all the tables which are configured for the property. Step Step 1: By clicking on three lines in the corner click on dine-in orders, It will show all the tables which are configured for the property. Step 2: Once you click on dine-in it will show all the tables and floor configured for the property, order running table shows time and pax and which or not occupied […]
How to apply Bulk Item / Category Discount in eO Rapidserve?
There are two types of discounts one is order level discount and the second one is an item-level discount, this can be applied by following the There are two types of discounts one is order level discount and the second one is an item-level discount, this can be applied by following the below-mentioned steps in the Rapidserve app. Step 1: You can add the same while taking any order or if the order is running follow the below screenshots for the […]
How to set preparation remarks for an item in eO Rapidserve?
Step 1: Slide on the item on the right-hand side, then click on three lines as follows: Step 2: Select the option Prep. Remark. Step 3: Add the Step 1: Slide on the item on the right-hand side, then click on three lines as follows: Step 2: Select the option Prep. Remark. Step 3: Add the remarks. Ex: Hot & Spicy, Extra Cheese, etc. and save after adding the remarks. Remarks will then reflect on KOT. Do visit live chat […]
How to take an order and settle in eO Rapidserve?
Login with eZee Optimus mobile app Rapidserve, select the outlet & terminal, and select order type like Dine In / Take away / Room service Step 1: ClickLogin with eZee Optimus mobile app Rapidserve, select the outlet & terminal, and select order type like Dine In / Take away / Room service Step 1: Click on the navigation button on the top left corner, then select the order type like Dine-In, Take Away, or Room Service. In Dine-In the user has to select […]