What can be done if Bookings from Channel Manager has not arrived in the system ?

If Bookings from Channel Manager has not arrived in the system then you need to fetch it manually from Distribution > Fetch Bookings > Enter SelectIf Bookings from Channel Manager has not arrived in the system then you need to fetch it manually from Distribution > Fetch Bookings > Enter Select Channel and Booking ID.

What is the possible Reason behind booking not received from the Channel ?

If the booking is not received from any channel then please update client that we are not processing any booking which is not confirmed. So client should be inIf the booking is not received from any channel then please update client that we are not processing any booking which is not confirmed. So client should be in touch with channels to make any booking in confirm status as ezee process the bookings only in 3 modes: confirmed, modified or cancelled.

Rates & Inventory successfully updated from Channel Manager with success server log but not reflected on the Channel’s Extranet

In this case, we need to communicate with the Channels with providing them the Success server log and getIn this case, we need to communicate with the Channels with providing them the Success server log and get resolved.

For Via.com, if Booking is not transferred into the system because of the error: “Some error arised while parsing channel booking XML”

In this case, Booking came in "block" status. So Booking will not be transferred into the system and to get this resolved, it is required to check withIn this case, Booking came in “block” status. So Booking will not be transferred into the system and to get this resolved, it is required to check with via.com

What is the reason behind the bookings from the OTA sent multiple times to guest ?

The reason is only that OTA is sending booking multiple times to Channel Manager. i.e The number of times Bookings received from OTA = The number of timesThe reason is only that OTA is sending booking multiple times to Channel Manager. i.e The number of times Bookings received from OTA = The number of times Bookings is sent to the guest.

Can Channel Manager send the OTA Booking email notification to guest ?

No, Channel manager never sends the email notification to the guest. Only OTA will send booking notification email. The reason is only that OTA is sendingNo, Channel manager never sends the email notification to the guest. Only OTA will send booking notification email. The reason is only that OTA is sending booking multiple times to Channel Manager. i.e The number of times Bookings received from OTA = The number of times Bookings is sent to the guest.

How take new reservation in eZee Centrix?

Please follow below steps :- Login eZee Centrix -> Distribution -> Add Booking -> select Channel and fill all the details and confirm thePlease follow below steps :- Login eZee Centrix -> Distribution -> Add Booking -> select Channel and fill all the details and confirm the booking. NOTE:- you can add those channel booking which you did mapping for same. 1) Screenshot:- 1 2) Screenshot:- 2

Regarding Cancellation in Expedia.

When does the Cancellation Reflect in Channel Manager? Recently I come across one Scenario where 1 Booking which was cancelled from Expedia did not come inWhen does the Cancellation Reflect in Channel Manager? Recently I come across one Scenario where 1 Booking which was cancelled from Expedia did not come in Channel Manager, this case was reported by One of Our Partner. After Investigating this case we found that if the guest cancels outside the cancellation policy and their is no penalty […]

Room Inventory Setting error in Traveloka during Live update.

ERROR:: Sell price is less than minimum selling price in room inventory setting. Solution:: Please contact the market manager of Traveloka to changeERROR:: Sell price is less than minimum selling price in room inventory setting. Solution:: Please contact the market manager of Traveloka to change Protection Rate on an extranet for your property.

Ical Based channel list

What is Ical based channel? AirBNB, HolidayLettings & HomeAway Stays connection are iCAL based OTAs and these sites work little differently than otherWhat is Ical based channel? AirBNB, HolidayLettings & HomeAway Stays connection are iCAL based OTAs and these sites work little differently than other OTA’s. In this Ical based, only availability will be sync on these iCal OTAs through channel manager, they does not provide rates/minimum night/stop sell API. It means, we can’t update rates from […]

Booking.com – Connection Steps

To connect our channel manager with Booking.com, kindly follow the below steps. (Please note, You need to perform these steps individually for your all fourTo connect our channel manager with Booking.com, kindly follow the below steps. (Please note, You need to perform these steps individually for your all four properties). First of all please log in to the booking.com extranet. And follow as below screenshot. Step: 1)  Select the ‘Account’ tab and click on the ‘Connectivity Provider’ link. In […]