How to upload / change Room Images / Banner?

From Old Extranet (How to go old extranet: https://tinyurl.com/yaw4j9tk) 1. Change / Upload Room Type Images: Go to Old Extranet >> Masters >>From Old Extranet (How to go old extranet: https://tinyurl.com/yaw4j9tk) 1. Change / Upload Room Type Images: Go to Old Extranet >> Masters >> Manage Rooms >> Room Type Edit Room Type to change/Upload an image To delete existing one click on X and upload new click on Upload Photo 2. Change / Upload Banner of Booking engine: To […]

How many OTAs can be connected to eZee channel manager?

We have more than 100 OTA integrated with us, please refer below link for List ofWe have more than 100 OTA integrated with us, please refer below link for List of OTAs. https://www.ezeeabsolute.com/channels.php

How to apply / remove Stop sell in New Extranet?

On New Extranet we can apply/remove Stop sell in 3 ways. 1. Apply for more than one day (Rate & Inventory): If you want to apply stop sell for one orOn New Extranet we can apply/remove Stop sell in 3 ways. 1. Apply for more than one day (Rate & Inventory): If you want to apply stop sell for one or two days, you can do it from the Rate & Inventory. Select Stop sells from the option. Select dates on which you want to […]

How to create Derived Rate plan?

Derived:- It's dependent rate plan of Parents rate plans and Parent Rate Plan has to be Master to manage rates for child rate plans. It follows the MasterDerived:- It’s dependent rate plan of Parents rate plans and Parent Rate Plan has to be Master to manage rates for child rate plans. It follows the Master (Main) Rate Plan. It acts as the child Rate Plan. Rates have to be linear rates (Same difference for the Rates). With the help of this rate plan hotelier […]

Types of Rate Plan- eZee Reservation & eZee Centrix

There are three types of Rate Plans in eZee Reservation & eZee Centrix 1) Independent:-  It means the rate plans are managed independently. This willThere are three types of Rate Plans in eZee Reservation & eZee Centrix 1) Independent:-  It means the rate plans are managed independently. This will update different rates for both Booking Engine & Channel Manager 2) Master:- It means the rate plans are managed as the major ones. This will share the same rates for both Booking Engine […]

Getting error “Rate should be between : 0.00 and 0.00” while updating rates from channel manager / Rate Threshold error

If you are getting an error Rate should be between 0.00 and 0.00 while updating any Rates for Rate plan, please follow below steps.   Path: NewIf you are getting an error Rate should be between 0.00 and 0.00 while updating any Rates for Rate plan, please follow below steps.   Path: New Extranet >> Menue >> Rate Threshold Set your Minimum rate and Maximum Rate here, for every rate plan or for rate plan which you are getting an error. What is […]

How to Redirect / Open to Old Extra-net from New Extra-net?

To switch to old extranet from old extranet, click on Old Extranet button and it will redirect you to Old Extranet. Screenshot: Note: Click on oldTo switch to old extranet from old extranet, click on Old Extranet button and it will redirect you to Old Extranet. Screenshot: Note: Click on old extranet still, you will redirect to New extranet or same page again, Clear your cookies and cache ones, and try again

Date wise Tax Settings India GST

As per my Recent Experience related to the tax settings in our system. If we have 2 Different tax for same property in GST for eg;- Flat 18% upto 31st MarchAs per my Recent Experience related to the tax settings in our system. If we have 2 Different tax for same property in GST for eg;- Flat 18% upto 31st March 2018 & from 1st April 2018 tax changes to the Slabs. We do not need to create Extra tax and keep apply date from […]

How to update for multiple dates at the same time, in New Extranet(eZee Rise)? (Distribution wizard)

If you need to update values for a particular time period, they can use Distribution Wizard, where they can add more then one dates/rate plan. Note: InIf you need to update values for a particular time period, they can use Distribution Wizard, where they can add more then one dates/rate plan. Note: In Distribution Wizard, you can select multiple room type/rate plan at a time and also multiple dates/months. Screenshot 1: Screenshot 2: Source: Select your source to update, If you […]

How to update Data for bulk dates in New Extranet (eZee Rise)? (Bulk Update)

If you need to update data in bulk, like for more than 1 month, then they can use Bulk Update. Note: In a Bulk update, you can update data for one RoomIf you need to update data in bulk, like for more than 1 month, then they can use Bulk Update. Note: In a Bulk update, you can update data for one Room Type/Rate plan at a time for more than 1 month. Screenshot 1: Screenshot 2: Source/Room Type/Dates: Source: Select your source, If you need […]

How to update Inventory/Rates/Stop sell and other data from New Extranet (eZee Rise) for 15 days at ones?

If you need to update any data for a particular day, you can use Rates & Inventory and update data for particular days. We can see 15 days here, so youIf you need to update any data for a particular day, you can use Rates & Inventory and update data for particular days. We can see 15 days here, so you can update a calendar and click on next to update next 15 date data. Select a particular date and update your value, after that […]

What is BookingSuite – RateManager?

A new service started by Booking.com. And they provide- 1 - Property website to increase their online presence and support bookings directly from theirA new service started by Booking.com. And they provide- 1 – Property website to increase their online presence and support bookings directly from their customers. 2 – Price Management Solution – provides them daily rate suggestions based on expected customer demand and pricing trends in their competitive set. 1 – Is this available with Absolute […]

What can be done if Bookings from Channel Manager has not arrived in the system ?

If Bookings from Channel Manager has not arrived in the system then you need to fetch it manually from Distribution > Fetch Bookings > Enter SelectIf Bookings from Channel Manager has not arrived in the system then you need to fetch it manually from Distribution > Fetch Bookings > Enter Select Channel and Booking ID.

What is the possible Reason behind booking not received from the Channel ?

If the booking is not received from any channel then please update client that we are not processing any booking which is not confirmed. So client should be inIf the booking is not received from any channel then please update client that we are not processing any booking which is not confirmed. So client should be in touch with channels to make any booking in confirm status as ezee process the bookings only in 3 modes: confirmed, modified or cancelled.

Rates & Inventory successfully updated from Channel Manager with success server log but not reflected on the Channel’s Extranet

In this case, we need to communicate with the Channels with providing them the Success server log and getIn this case, we need to communicate with the Channels with providing them the Success server log and get resolved.

For Via.com, if Booking is not transferred into the system because of the error: “Some error arised while parsing channel booking XML”

In this case, Booking came in "block" status. So Booking will not be transferred into the system and to get this resolved, it is required to check withIn this case, Booking came in “block” status. So Booking will not be transferred into the system and to get this resolved, it is required to check with via.com

What is the reason behind the bookings from the OTA sent multiple times to guest ?

The reason is only that OTA is sending booking multiple times to Channel Manager. i.e The number of times Bookings received from OTA = The number of timesThe reason is only that OTA is sending booking multiple times to Channel Manager. i.e The number of times Bookings received from OTA = The number of times Bookings is sent to the guest.

No, Channel manager never sends the email notification to the guest. Only OTA will send booking notification email.

The reason is only that OTA is sending booking multiple times to Channel Manager. i.e The number of times Bookings received from OTA = The number of timesThe reason is only that OTA is sending booking multiple times to Channel Manager. i.e The number of times Bookings received from OTA = The number of times Bookings is sent to the guest.

Can Channel Manager send the OTA Booking email notification to guest ?

No, Channel manager never sends the email notification to the guest. Only OTA will send booking notificationNo, Channel manager never sends the email notification to the guest. Only OTA will send booking notification email.

How take new reservation in eZee Centrix?

Please follow below steps :- Login eZee Centrix -> Distribution -> Add Booking -> select Channel and fill all the details and confirm thePlease follow below steps :- Login eZee Centrix -> Distribution -> Add Booking -> select Channel and fill all the details and confirm the booking. NOTE:- you can add those channel booking which you did mapping for same. 1) Screenshot:- 1 2) Screenshot:- 2