How to check Daily Revenue in Ezee Absolute?

Path: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer "DailyPath: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Daily Revenue” Screenshot:

How to add payment for group booking from Group Reservation in Ezee Absolute? ( Adjust the receipt amount equally on all the rooms in the group? )

How to Access: In order to perform group payment operation please follow the below steps and video.  Location: eZee absolute PMS stay view >>How to Access: In order to perform group payment operation please follow the below steps and video.  Location: eZee absolute PMS stay view >> Click on group >> Select group type >> Edit group >> Folio tab >> Select payment type >> Add >> Now you will get an option to choose “By Balance, […]

How to enter Credit Card details of client manually in Absolute on the folio?

How to Access: In order to enter Credit Card details of the client manually please follow the below steps and video. 1) For "Walk-in/Reservation"  2) ForHow to Access: In order to enter Credit Card details of the client manually please follow the below steps and video. 1) For “Walk-in/Reservation”  2) For “Existing Reservation/Booking”  User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Special Privileges >> 1) Credit Card & 2) Access to Credit Card […]

How can I pull out a report based on a business source? And a report that shows reservations made from Packages and Promotions in Ezee Absolute?

How to Access: In order to get Business Analysis Report please follow the below steps and video.  User Privilege: eZee absolute configuration >>How to Access: In order to get Business Analysis Report please follow the below steps and video.  User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Statistical Report >> Business Analysis. Location: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer “Business Analysis” Screenshot:

From where i can get “Rate Card” detail statement in Ezee Absolute?

How to Access: In order to get rate card please follow the below steps and video  User Privilege: eZee absolute configuration >> User >>How to Access: In order to get rate card please follow the below steps and video  User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Rate Card Path: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Rate Card”. Screenshot:

What to do when the Business Analysis report shows zero nights for few guests/transactions/folios in Ezee Absolute?

Screenshot of Query:   Solution: Certain folio shows or displays zero nights because those are the split ones. In other words; if a guestScreenshot of Query:   Solution: Certain folio shows or displays zero nights because those are the split ones. In other words; if a guest stays for 1 night,but the folio is divided into two parts: One for Room Charges and other for Extra Charges. Hence, two different folios are created with different Folio number. Therefore, the […]

What is the ‘Owner Statement’ report in Ezee Absolute?

This report is useful if a property has multiple owners and the partnership is based on the number of rooms. Example: A property hold 50 rooms and 3This report is useful if a property has multiple owners and the partnership is based on the number of rooms. Example: A property hold 50 rooms and 3 owners Owner A hold: 15 Rooms Owner B hold: 15 Rooms Owner C hold: 20 Rooms Here, the Owner Statement Report will be useful to check business […]

Can I check the payment received via different modes on a daily basis through eZee Absolute ?

Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer "Daily Receipt - Summary" or "Daily Receipt -Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Daily Receipt – Summary” or “Daily Receipt – Detail” Screenshot :   User Privileges: eZee absolute configuration >> User >> Edit User >> Report >> Back office report >> Daily Receipt – Summary & Daily Receipt – Detail.

Can I export Guest Name, email, phone number, Address, Birth-date, Spouse Birth Date, Wedding Anniversary etc from eZee Absolute?

Yes, you can. How to Access: In order to export guest details please follow the below steps and video.  Path: Login into eZee Absolute >>Yes, you can. How to Access: In order to export guest details please follow the below steps and video.  Path: Login into eZee Absolute >> Front Office >> Guest Database >> Export. Screenshot 1: Screenshot 2:

If I want to calculate occupancy rate, then how can I check occupancy for each month? Or is there an option to forecast occupancy automatically?

How to Access: In order to calculate the occupancy rate please follow the below steps and video    User Privilege: eZee absolute configurationHow to Access: In order to calculate the occupancy rate please follow the below steps and video    User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Statistical Report >> Monthly Statistics | Reports >> Graphs and Charts >> Monthly Occupancy Path: Login into eZee Absolute >> Reports >> (Under) Statistical […]

How to detect cancelled, voided or No Show Reservations in eZee Absolute?

Refer reports in eZee Absolute. Location: Login into eZee Absolute >> Reports >> (Under) Reservation Report >> Please refer "CacelledRefer reports in eZee Absolute. Location: Login into eZee Absolute >> Reports >> (Under) Reservation Report >> Please refer “Cacelled Reservation / No Show Reservation / Void Reservation” Screenshot:   User Privileges: eZee absolute configuration >> User >> Edit User >> Reports >> Reservations report >> Cancelled reservation & No Show Reservation & Void Reservation.

Is it possible to set cash as default payment type for all the transactions?

Yes, possible. How to Access: In order to set cash as default payment type for all the transactions please follow the belowYes, possible. How to Access: In order to set cash as default payment type for all the transactions please follow the below steps. Location: Configuration >> Settings >> General >> Display Settings >> (Checkmark) payment mode >>  Cash >> (Select) Cash Screenshot:

Where can I find a report that shows all the refund done with eZee Absolute?

In the refund report, we can see the refunded amount with the payment type on which the payment was refunded to the guests/City leger. Location: Login intoIn the refund report, we can see the refunded amount with the payment type on which the payment was refunded to the guests/City leger. Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Daily Refund Report” Screenshot:   User Privileges: eZee absolute configuration >> User >> Edit User >> […]

Is there a way where I can get Revenue By Rate Type or Room Type in eZee Absolute?

Yes,In this report, we can see the Revenue By rate type and revenue by room type. Location: Login into eZee Absolute >> Reports >> (Under) BackYes,In this report, we can see the Revenue By rate type and revenue by room type. Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Revenue By Rate Type or Revenue By Room Type” Screenshot:   User Privileges: eZee Absolute configuration  >> User >> Edit User >> Report >> Revenue […]

Can I get a report for travel agent commissions from eZee Absolute?

Yes, Travel Agent commission report will show the commission posted against the Travel agent. Location: Login into eZee Absolute >> Reports >>Yes, Travel Agent commission report will show the commission posted against the Travel agent. Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Travel Agent Commission – Detail or Travel Agent Commission – Summary” Screenshot: User Privileges: eZee Absolute configuration >> User >> Edit User >> Report  >> Back office Report >> […]

How to create a work order list in eZee Absolute?

“In the hotel industry, engineering and maintenance personnel begin their day at work by examining the records regarding repair work orders. Usually, the“In the hotel industry, engineering and maintenance personnel begin their day at work by examining the records regarding repair work orders. Usually, the Housekeeping department reports the problems to the engineering department, which was reported by guests or staff. These problems include HVAC ( Heating ventilation and air-conditioning) problems, faulty equipment, electrical issues, broken furniture, […]

Where is Maintenance work order form used in housekeeping?

"In the hotel industry, engineering and maintenance personnel begin their day at work by examining the records regarding repair work orders. Usually, the“In the hotel industry, engineering and maintenance personnel begin their day at work by examining the records regarding repair work orders. Usually, the Housekeeping department reports the problems to the engineering department, which was reported by guests or staff. These problems include HVAC ( Heating ventilation and air-conditioning) problems, faulty equipment, electrical issues, broken furniture, […]

How to mark Maintenance Block (Lock Rooms) in eZee Absolute?

Maintenance block is basically, the steps for setting a room Out of Order and Out of Service are the same, but the reasons are quite different: Out ofMaintenance block is basically, the steps for setting a room Out of Order and Out of Service are the same, but the reasons are quite different: Out of Order(OOO) is typically used when a room is being renovated, undergoing repairs, or cannot be used How to Access: In order to perform the Maintenance block room please follow the below steps […]

How to set the housekeeping status for dirty room as “clean” for all the rooms?

In the Hotel industry, They need to clean Room after guest checked-out, to do this, they can use the Housekeeping module and change room status to Clean. RoomIn the Hotel industry, They need to clean Room after guest checked-out, to do this, they can use the Housekeeping module and change room status to Clean. Room status will change to Dirty on check-out and then Hotelier can change to Clean. How to access: In order to clear the status of all the rooms […]

How to pay travel agent commission via eZee Absolute?

Hotelier received bookings from local travel agents and OTA like Trip Adviser, MMT, Expedia for bookings received for his hotel, and against that booking theyHotelier received bookings from local travel agents and OTA like Trip Adviser, MMT, Expedia for bookings received for his hotel, and against that booking they get a commission as per discussion. That commission hotelier can pay in the eZee absolute PMS system and if OTA collects payment then deduct a commission and pay to the […]