How to enable automated Green Tax for Maldives in eZee Absolute?

In Maldives, Green Tax is calculated as $3/pax/night for a guest house and $6/pax/night for hotels & resorts. This green tax is applicable only onIn Maldives, Green Tax is calculated as $3/pax/night for a guest house and $6/pax/night for hotels & resorts. This green tax is applicable only on Tourist if they stay more than 12-hour rule, System will check whether the guest is Tourist, Local or Work Permit Holder. if it is selected as Tourist, Green Tax will be applied. […]

What is Var%, Nrml Tariff & Ofrd Tariff in Night Audit Report?

Once we perform the Night audit process in the eZee absolute PMS system we can generate a Night audit report and on that, we get this all details as shownOnce we perform the Night audit process in the eZee absolute PMS system we can generate a Night audit report and on that, we get this all details as shown below screenshot. Var% is a variance of your offered rates and normal rates. Nrml Tariff = Rates which we have configured or update = normal tariff Ofrd Tariff = […]

Is it possible to download Guest Image and Identity from eZee Absolute?

Yes, If you upload guest Image / Identity at the time of booking or from edit guest, you can download the same images from Guest Database. How to Access: InYes, If you upload guest Image / Identity at the time of booking or from edit guest, you can download the same images from Guest Database. How to Access: In order to download Guest Image and Identity please follow the below steps. Location: Front Office >> Guest Database >> Search for Guest name >> Click on […]

How to generate invoice number for No show and cancel bookings?

To generate Invoice for Cancel and No Show bookings, we can change some setting, and then invoice number will generate on cancel and no show booking. BelowTo generate Invoice for Cancel and No Show bookings, we can change some setting, and then invoice number will generate on cancel and no show booking. Below is the setting applicable for same. Also, we have to set to control generating invoice nos for no charge/void charge folios. Post Cancellations/No shows, 1) New Folio Created […]

How to Amend stay for Group Booking? / How to change dates for all Group booking at a time in eZee Absolute?

Group Booking is booking more than one room for a group of people at a time. Due to some circumstances when the hotelier received a request to make a change inGroup Booking is booking more than one room for a group of people at a time. Due to some circumstances when the hotelier received a request to make a change in arrival or departure dates for the whole group so that is required to update in the system as well that is done with few […]

How to Void booking from eZee Absolute?

To Void any booking from Absolute, you can refer Void Transaction, After clicking on Void Transaction, you can select a reason, if there is no reasonTo Void any booking from Absolute, you can refer Void Transaction, After clicking on Void Transaction, you can select a reason, if there is no reason preloaded, you can click on + to add a new reason. Location:(1) eZee absolute PMS >>Stayview (2) eZee absolute PMS >> Stay view >> Front office>>Reservation List , Arrival […]

How to print group invoice or receipt from Ezee Absolute?

To Print Group Invoice, Group receipt or send an invoice to the group, follow the below path and screenshot. How to Access: In order to print group invoice orTo Print Group Invoice, Group receipt or send an invoice to the group, follow the below path and screenshot. How to Access: In order to print group invoice or receipt please follow the below steps. Screenshot 1: eZee absolute >> Group >> Group Reservation >> Edit Group >> Folio >> Print Group Invoice or Receipt Invoice templet […]

How to change Bill to option in Invoice? / How to bill invoice on company name in Ezee Absolute?

Bill to Compan/City ledger: If the guest is from one of the companies and that company will pay the charges of the guest in that case company wants a bill toBill to Compan/City ledger: If the guest is from one of the companies and that company will pay the charges of the guest in that case company wants a bill to with its name so we can do bill to Company/City ledger in the eZee Absolute. How to access: In order to bill to company […]

How to define Travel Agent Commission at the time of booking or after booking in Ezee Absolute?

Travel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels and against that booking, heTravel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels and against that booking, he receives a commission from hotels. There are several ways to assign TA and define the commission plan which is as follows. Location: eZee Absolute >> Front office >> Walk-in / Reservation screenshot 1: […]

How to create travel agent in eZee Absolute?

Travel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would be gettingTravel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would be getting bookings from offline/online Travel Agent, So it is required to add that Travel agent in eZee absolute PMS database. How to Access: In order to create a travel agent please follow […]

Can I set in the system the 3% charge when the guest pays by card? / How to add surcharge for any payment type in eZee Absolute?

To set surcharges, you need to login into Configuration >> Master >> General >> Pay Method >> Edit payment type which you want to addTo set surcharges, you need to login into Configuration >> Master >> General >> Pay Method >> Edit payment type which you want to add surcharges. Screenshot 1: Screenshot 2: To add surcharges on payment type, select one of the extra charges to post surcharges, create one extra charge as Surcharges.

How to give Complimentary room in eZee Absolute?

The Complimentary Guest Room(s) is for free overnight lodging at a Participating Hotel during the stay. Location: eZee absolute PMS >> Front OfficeThe Complimentary Guest Room(s) is for free overnight lodging at a Participating Hotel during the stay. Location: eZee absolute PMS >> Front Office >>  Walk-in / Reservation User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Front office >> Allow selling Room as Complimentary, Allow Rate Beyond Threshold Note: “Room type” selection must be needed […]

How to print Single or Multiple GR card in eZee Absolute?

Once the guest arrives at the hotel, the front desk agent creates a guest registration card in order to collect important guest information which is requiredOnce the guest arrives at the hotel, the front desk agent creates a guest registration card in order to collect important guest information which is required to sign from the guest.  Once guest check-In to a hotel, the hotelier prints GR Card for guest reference, Below are the steps on how to Print GR Card for […]

How to give or remove discount on Group booking in eZee Absolute?

You can give a discount on all Group booking at once, not needed to open each individual group booking and give them a discount. How to Access: In order toYou can give a discount on all Group booking at once, not needed to open each individual group booking and give them a discount. How to Access: In order to give or remove the discount on Group booking please follow the below steps and video.  Pre-requisite: eZee Absolute Configuration >> Master >> General >> Discounts. User […]

How to use Guest Portal in eZee Absolute?

To use Guest Portal Service, please refer following steps with screenshots; Step 1: Activate Guest Portal  Path: Go to eZee Absolute Configuration >>To use Guest Portal Service, please refer following steps with screenshots; Step 1: Activate Guest Portal  Path: Go to eZee Absolute Configuration >> Settings >> Others >> Guest Portal Settings >> then activate the Guest Portal and set the visibility settles, general settings, and Property Map as per your preference. (Refer below screenshot) Step 2: […]

What is IP Config in eZee Absolute? How to configure it?

eZee Absolute is a cloud-based system thereby, considering a security factor, we have a privilege for the user account to login through specific IP addresseZee Absolute is a cloud-based system thereby, considering a security factor, we have a privilege for the user account to login through specific IP address only. If we do not wish to give GLOBAL login access to the user, we need to define specific IP addresses and here is the Path : Login into eZee […]

In eZee Absolute, how can i change fonts in the Email Template?

Following are the Steps to Change the fonts in to the Email Template in eZee Absolute 1) Login in to eZee Absolute Configuration 2) Go to Master TabFollowing are the Steps to Change the fonts in to the Email Template in eZee Absolute 1) Login in to eZee Absolute Configuration 2) Go to Master Tab >>>Email Template>>>Templates 3) Click on pencil Mark (Edit) in front of the template you want to edit . 4) Select the Sentence/Word you want  to change the […]

Reservation clerk user role is not able to book reservation it’s say Access Denied! (Assign Room) Your User account does not have rights to access this functionality.

While taking a reservation if User gets above message, then follow the below steps and screenshot to overcome the same. 1) Login to eZee AbsoluteWhile taking a reservation if User gets above message, then follow the below steps and screenshot to overcome the same. 1) Login to eZee Absolute Configuration 2) Click on User tab. 3) Select User who is not able to perform reservation click on Edit button. 4) Tick mark the Assign Room privilege and click on […]

In eZee Absolute – How do I update/change user login password?

You can login with User who has administrator rights. How to access : In order to reset the password for the user in eZee absolute please refer the belowYou can login with User who has administrator rights. How to access : In order to reset the password for the user in eZee absolute please refer the below Video. User Privilege : eZee configuration >> User >> Edit User >> privileges >> access to edit or delete the user. Path: eZee Configuration >> User List >> […]

CGST and SGST tax for GST configure but tax applied for room charges showing under Other Taxes in eZee Absolute.

The development team has introduced the new setting for showing different tax for room charges (CGST and SGST) and extra charges (Other tax). TheyThe development team has introduced the new setting for showing different tax for room charges (CGST and SGST) and extra charges (Other tax). They introduced two new Parameters on Display Settings Screen for Folio Detail Template 14 – GST and Group Invoice Template 6 – GST/Pro Forma Template 6 – GST 1) CGST Tax 2) SGST […]