Impossible to generate guest card DLL hunerf.dll for operation. – Keycard.
If we see the above message while generating a key from the eZee absolute software we need to check if the SDK or DLL of the Hune Door lock isIf we see the above message while generating a key from the eZee absolute software we need to check if the SDK or DLL of the Hune Door lock is available in eZee integration folder or not. It can be possible that SDK file of the Door lock software has been removed from the eZee […]
Error: Invalid Request Format. – Keycard.
If we see the above message while generating the key from the eZee absolute software we need to check if the Guest name is not added with any SpecialIf we see the above message while generating the key from the eZee absolute software we need to check if the Guest name is not added with any Special character such as “&”. To solve the above concern we need to check if the guest’s name is not set with any special character, such as […]
The checkout Date must be Greater than today’s date. – Keycard.
If we see the above message while generating a key from the eZee absolute software we need to check if eZee Absolute software date and system date areIf we see the above message while generating a key from the eZee absolute software we need to check if eZee Absolute software date and system date are the same or not. To solve the above concern we need to check if the Software date and system date of eZee Absolute is the same or […]
Processing Message appears only while generating the card. – Keycard.
If we see the above message while generating key from the eZee absolute software we need to check if eZee Host file is not stuck. To solve theIf we see the above message while generating key from the eZee absolute software we need to check if eZee Host file is not stuck. To solve the above concern we need to stop the service and click on settings. Once we either try to click on port setting or Settings system will give the […]
Method not found Void Level3lock.clsLevel3Lock.set_Customercode. – Keycard.
If we see the above message while generating a key from the eZee absolute software we need to check if the SDK of Level3/4 is available in eZeeIf we see the above message while generating a key from the eZee absolute software we need to check if the SDK of Level3/4 is available in eZee integration folder or not. It can be possible that SDK file of the Door lock software has been removed from the eZee folder. There can be many […]
Error in open file Please check port no for operation. – Keycard.
If we see the above message while generating a key from the eZee absolute software we need to check if the SDK Lock vendor file is in eZee folder orIf we see the above message while generating a key from the eZee absolute software we need to check if the SDK Lock vendor file is in eZee folder or not. It can be possible that SDK file of the Door lock software has been removed from the eZee folder. There can be many reasons […]
The site can’t be reached / Site cant provide a secure connection. – Keycard.
If we see the above message while running the Hello link for Door lock software to check if the license is expired or not. It can be possible thatIf we see the above message while running the Hello link for Door lock software to check if the license is expired or not. It can be possible that eZee Service license is expired. So we need to open the below link and copy the link and paste it into the client machine. https://ezeenextgen.s3.us-west-2.amazonaws.com/download/TLS12/Absolute_Integrations/certificate/eZeeKeyCardServiceHost.zip Go […]
Socket Exception no connection could be made to the target machine. – Keycard.
If we see the above message while generating the key, we need to do some troubleshooting with the SDK. It can be possible that the Server IP andIf we see the above message while generating the key, we need to do some troubleshooting with the SDK. It can be possible that the Server IP and Port of the Encoder are changed. We need to stop the eZee Service, click on settings enter password 123, and click on port setting to see the […]
Service is Closed at your Terminal. – Keycard.
If we see the above message while generating the key, we need to check some of the possibilities. It can be possible that eZee Host file is notIf we see the above message while generating the key, we need to check some of the possibilities. It can be possible that eZee Host file is not running in the taskbar. We can start the service from eZee folder or if it is placed on the Desktop by running as an administrator. In rare […]
How to Split a reservation in eZee Absolute?
Split Reservation: This flexibility allows our users to assign higher-category rooms to guests, upsell their rooms, and better manage their inventory.Split Reservation: This flexibility allows our users to assign higher-category rooms to guests, upsell their rooms, and better manage their inventory. This feature also enables our users to assign multiple rooms to a guest before their arrival, which enhances accuracy and efficiency by completing the room assignment process in advance. This results in providing exceptional […]
How to Confirm a failed reservation easily in eZee Absolute?
Sometimes a hotels receives failed reservations because guest didn’t make the payment using the payment gateway within give time and we notify our hotelsSometimes a hotels receives failed reservations because guest didn’t make the payment using the payment gateway within give time and we notify our hotels for such reservations in order for them to communicate with the guest and confirm it. To confirm this reservations in our system, it was taking more time when they have to […]
How to reset the password at your end in eZee Absolute?
The user can change the password at his/her end through the forget password option. How to Access: In order to reset the password, please follow the belowThe user can change the password at his/her end through the forget password option. How to Access: In order to reset the password, please follow the below steps and video. Please note: If the user’s email id is added, the link to reset the password will be sent to the user’s email. If the user’s email […]
How to transfer all the Group charges on the Group owners folio in eZee Absolute?
Yes, it's possible to transfer all the Group charges on the Group owner's folio in eZee Absolute. How to Access: In order to transfer all the GroupYes, it’s possible to transfer all the Group charges on the Group owner’s folio in eZee Absolute. How to Access: In order to transfer all the Group charges on the Group owner’s folio in the eZee Absolute PMS system please follow the below steps and video. Path: Edit Reservation >> Folio Operations >> Check mark on […]
How to Check IN existing reservation in the eZee Mobile App?
Check-in we can do in the eZee Absolute Mobile App from the existing reservation. Once the guest arrives at the hotel, the front desk operator can performCheck-in we can do in the eZee Absolute Mobile App from the existing reservation. Once the guest arrives at the hotel, the front desk operator can perform check-in operations in the mobile app as well. How to Access: In order to check-in a room, please follow the below steps and video. Location: eZee absolute PMS stay view […]
Why do I get a message of room in use / Locked by some user when I try to edit transaction open transaction ( Net Lock ) in eZee Mobile App?
A system shows this message for the below reasons:1) If two users try to open/work on the same transaction/room at the same time.2) Your transaction/room isA system shows this message for the below reasons: 1) If two users try to open/work on the same transaction/room at the same time.2) Your transaction/room is open and you directly close the Folio from the App. How to Access: In order to remove the net lock please follow the below steps and video: Steps: […]
How to activate a Travel Agent in eZee Absolute?
A travel agent is a person whose job is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would beA travel agent is a person whose job is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would be getting bookings from offline/online Travel Agents, So it is required to add that Travel agent in the eZee database. User Privilege: eZee configuration >> User >> Edit user >> Privileges >> Front […]
eZee Absolute (PMS) Configuration Manual
Please find the attached Manual of eZee Absolute (PMS) Configuration which will guide you about all thePlease find the attached Manual of eZee Absolute (PMS) Configuration which will guide you about all the modules.
How to re-assign tax if exempted at the time of reservation in eZee Absolute?
If you have exempted the Tax at the time of creating the reservation and then you want to re-assign the Tax again, you can re-assign the tax in the booking.If you have exempted the Tax at the time of creating the reservation and then you want to re-assign the Tax again, you can re-assign the tax in the booking. please refer to the below steps. How to Access: In order to re-assign tax in the Absolute PMS system, please follow the below screenshot & video. […]
How to add more bookings to a single Reservation?
Yes, it's possible to add more bookings to a reservationE.g. Any Guest who has already booked for 1 Room now after coming to Hotel they request for 1 moreYes, it’s possible to add more bookings to a reservation E.g. Any Guest who has already booked for 1 Room now after coming to Hotel they request for 1 more Room so now using this “Add new booking” we can easily convert their 1 Room Booking to 2 or more Room Booking (Group Booking) How […]
How to use the Lost and Found option in eZee Absolute?
The lost and Found option is generally used to update the entry of the precious things which have been lost or found on the Hotel premises. How to access:The lost and Found option is generally used to update the entry of the precious things which have been lost or found on the Hotel premises. How to access: In order to access the lost and found option in the system, refer to the below screenshots and steps. User Privileges: eZee Absolute Configuration >> User […]