How to create a work order list in eZee Absolute?

Work Order list is regarding repair work orders. Housekeeping department reports the problems like Heating ventilation, air-conditioning problems, faultyWork Order list is regarding repair work orders. Housekeeping department reports the problems like Heating ventilation, air-conditioning problems, faulty equipment, electrical issues, broken furniture, TV not working and more which was reported by guests or staff.  How to access: In order to create a work order list refer to the below video and steps  […]

Where is Maintenance work order form used in housekeeping?

"In the hotel industry, engineering and maintenance personnel begin their day at work by examining the records regarding repair work orders. Usually, the“In the hotel industry, engineering and maintenance personnel begin their day at work by examining the records regarding repair work orders. Usually, the Housekeeping department reports the problems to the engineering department, which was reported by guests or staff. These problems include HVAC ( Heating ventilation and air-conditioning) problems, faulty equipment, electrical issues, broken furniture, […]

How to mark Maintenance Block (Lock Rooms) in eZee Absolute?

Maintenance block is basically, the steps for setting a room Out of Order and Out of Service are the same, but the reasons are quiteMaintenance block is basically, the steps for setting a room Out of Order and Out of Service are the same, but the reasons are quite different: Out of Order(OOO) is typically used when a room is being renovated, undergoing repairs, or cannot be used How to Access: In order to perform the Maintenance block room please follow the below steps […]

How to set the housekeeping status for dirty room as “clean” for all the rooms?

In the Hotel industry, They need to clean Room after guest checked-out, to do this, they can use the Housekeeping module and change room status to Clean. RoomIn the Hotel industry, They need to clean Room after guest checked-out, to do this, they can use the Housekeeping module and change room status to Clean. Room status will change to Dirty on check-out and then Hotelier can change to Clean. How to access: In order to clear the status of all the rooms […]

How to pay travel agent commission via eZee Absolute?

Hotelier received bookings from local travel agents and OTA like Trip Adviser, MMT, Expedia for bookings received for his hotel, and against that booking theyHotelier received bookings from local travel agents and OTA like Trip Adviser, MMT, Expedia for bookings received for his hotel, and against that booking they get a commission as per discussion. That commission hotelier can pay in the eZee absolute PMS system and if OTA collects payment then deduct a commission and pay to the […]

Is it possible to add new booking into an existing group reservation in eZee Absolute?

Book more then one room is possible in the eZee absolute PMS system by using the group reservation option and in group reservation Sometimes it is required toBook more then one room is possible in the eZee absolute PMS system by using the group reservation option and in group reservation Sometimes it is required to add one more guest reservation to generate a single invoice. How to Access: In order to add new guests in group reservation please follow the below steps and […]

Is it possible to add an existing transaction/guest (In-House) into an existing group reservation in Ezee Absolute?

Book more than one room is possible in the eZee absolute PMS system by using the group reservation option and in group reservation Sometimes it is required toBook more than one room is possible in the eZee absolute PMS system by using the group reservation option and in group reservation Sometimes it is required to add an in-house, Cancel, No show, Check out, Reservation individual (Single) transaction on that group reservation. How to Access: In order to add in-house guests in group reservation […]

How to edit the extra charge that is posted in the room already in eZee Absolute?

The extra charge does not include in-room tariffs. This is optional services like room service, mini bar, snacks or telephone calls and added in folios.The extra charge does not include in-room tariffs. This is optional services like room service, mini bar, snacks or telephone calls and added in folios. Posted that extra charges may be modified due to the wrong price updated, the wrong qty updated as human error. How to Access: In order to edit extra charge please follow the […]

How to auto allocate rooms to a group booking in eZee Absolute?

By Auto Room Allocation, you can assign Rooms automatically to Group booking, you do not need to assign each room manually, it will assign room automaticallyBy Auto Room Allocation, you can assign Rooms automatically to Group booking, you do not need to assign each room manually, it will assign room automatically based on availability of rooms. User Privileges:  eZee Absolute configuration  >>  User  >>  Edit User  >>  Privileges  >>  Front Office  >>  Assign Room Location: eZee Absolute front office >> Group […]

How to add/edit Inclusion in eZee Absolute?

Inclusion: Inclusion predefined extra charges which are posting automatically on the night audit. When the night audit performed the inclusion will be postedInclusion: Inclusion predefined extra charges which are posting automatically on the night audit. When the night audit performed the inclusion will be posted auto on the booking. So if is there any guest who is taking an extra charge daily or at the check-in or checkout or a custom date then we can add inclusion on the booking […]

Can I exempt the tax applied on extra charge? (eZee Absolute)

Yes, you can. If you had tax applied on extra charges and you want to exempt it, you can exempt it from the system. How to access: In order to exempt a tax onYes, you can. If you had tax applied on extra charges and you want to exempt it, you can exempt it from the system. How to access: In order to exempt a tax on extra charge refer to the below video and steps.  Location: Edit Transaction/Room >> Folio Detail (Tab) >> More >>  Tax Operation […]

Is it possible that we can hide Room Tariff/Rate/Charge in Invoice/Bill/Folio Detail or Summary in Ezee Absolute? (Suppress Rate on Folio)

Yes, it is possible.If we are looking for don't show the Room Tariff on the invoice then we can do.We can not show the Room Tariff on an Invoice. How toYes, it is possible.If we are looking for don’t show the Room Tariff on the invoice then we can do.We can not show the Room Tariff on an Invoice. How to access: In order to don’t show the tariff on Invoice refer to the below steps. Location: Edit Transaction/Room >> Folio Detail (Tab) >> Operations >> […]

How to add/apply/give discount on room tariff or room charges? (eZee Absolute)

Sometimes to satisfy guest it's required to apply room charges less than standard rates in the form of providing a discount. This Discount we can apply in theSometimes to satisfy guest it’s required to apply room charges less than standard rates in the form of providing a discount. This Discount we can apply in the eZee absolute PMS system as room charges discount. How to access: In order to apply a discount on room tariff refers to the below video and steps. […]

How to exempt tax in eZee Absolute? (even after check-in/Reservation)

Tax exemption is the reduction or removal of a liability to make a compulsory payment of tax. For eg. In the Maldives, all tourists outside of Maldives haveTax exemption is the reduction or removal of a liability to make a compulsory payment of tax. For eg. In the Maldives, all tourists outside of Maldives have to pay Tourist tax base on pax local visitors are exempted from this tax to be applied. How to Access: In order Exempt Tax please follow the below […]

What is a tax exemption ID in eZee Absolute?

There are four types of guests who may claim exemption from state hotel tax: certain nonprofit organizations; government; specific nonprofit entities; andThere are four types of guests who may claim exemption from state hotel tax: certain nonprofit organizations; government; specific nonprofit entities; and permanent residents. A person, asking for a tax exemption at hotel, must hold a tax exemption certificate and that certification number is defined as TAX EXEMPTION ID in eZee Absolute.

How to display/suppress room tariff on Guest Registration Card in eZee Absolute?

We can Suppress the rates on Guest Registration card and rates will not show on the GR card How to Access:  In order to suppress rate on GR cardWe can Suppress the rates on Guest Registration card and rates will not show on the GR card How to Access:  In order to suppress rate on GR card refer to the below steps. Location 1: eZee Absolute front >> Walk In / Add Reservation >>  Suppress rate on Registration card At check-in/Reservation time: Location 2: Edit […]

How to set Folio Routing (Set extra charges in separate folio) for booking in eZee Absolute

Folio Routing: Routing rules configuration in guest folio means post charges automatically with another folio Like One folio apply with room charges andFolio Routing: Routing rules configuration in guest folio means post charges automatically with another folio Like One folio apply with room charges and another with all extra charges. This operation is required when any guest visited in Hotel from the company and that company pays only applied room charges and other applied charges need to pay […]

How to void extra charge in eZee Absolute?

Sometimes, hoteliers post wrong extra charges, so if they want to remove from the folio, they can use the Void option to void/remove extra charges. How toSometimes, hoteliers post wrong extra charges, so if they want to remove from the folio, they can use the Void option to void/remove extra charges. How to Access: In order to void the extra charges refer to the below steps. Location:Edit Transaction/Room >> Folio Detail (Tab) >> Select the Extra charge >> Void >> Enter Reason […]

Is it possible to change the Rate Type after the guest is In-House? (eZee Absolute)

Many times property offers different rates during different seasons like Peak Season, Low Season, Festivals, etc. also they can define the different rates forMany times property offers different rates during different seasons like Peak Season, Low Season, Festivals, etc. also they can define the different rates for corporate or company guests. But some time front desk operator made mistake while adding reservations in the system. How to Access: In order to charge rate type after guest check-in please follow […]

Is it possible to change the Meal Plan after the guest is In-House? (eZee Absolute)

Meal Plan Definitions –  There are some industry standards for Meal PlansAmerican Plan (AP) – Includes three meals per day at the hotel, i.e. breakfast,Meal Plan Definitions –  There are some industry standards for Meal PlansAmerican Plan (AP) – Includes three meals per day at the hotel, i.e. breakfast, lunch, and dinner.Bed & Breakfast (BB) – Breakfast is included in the rate.Continental Plan (CP) – A continental breakfast normally consists of coffee or tea, juice, and bread breakfast, all other food provided by the […]