How to room move for group reservation in Ezee Absolute?

We can not move rooms for group reservation at one click, we need to perform room move one by one for all booking. This room move operation we can perform onlyWe can not move rooms for group reservation at one click, we need to perform room move one by one for all booking. This room move operation we can perform only at reservation mode once we perform guest check-in system not allow to move rooms. but if there are future bookings or not check-in yet, […]

What is POS (Incidental Invoice) in Ezee Absolute?

POS means: Point of sales The hotelier can manage their miscellaneous sales from POS by generating Incidental invoice, basically some Guests are not stayingPOS means: Point of sales The hotelier can manage their miscellaneous sales from POS by generating Incidental invoice, basically some Guests are not staying in your Rooms, but still, they are using your facility, so those facilities charges you can manage from POS. As an example; the restaurant charges you can manage from here, or another […]

How to Blacklist Guest in Ezee Absolute ?

Hotelier require to blacklist guest due to some specific reason, So if any user try to do a reservation with that guest profile then system will show popupHotelier require to blacklist guest due to some specific reason, So if any user try to do a reservation with that guest profile then system will show popup alert that the guest has been blacklisted. How to Access: In order to blacklist guest please follow the below steps. Location: eZee Absolute PMS >> Front Office >> Guest […]

From Where i can add Guest PickUp / Dropoff while adding reservation in Ezee Absolute?

In the system, we have a facility to add a pickup and dropoff information of a guest.if you are looking to see all guest pickup and drop off information thenIn the system, we have a facility to add a pickup and dropoff information of a guest.if you are looking to see all guest pickup and drop off information then you can put in the system and when you will pull out the report then you will see all guest pcikup and drop off information […]

How to remove transaction from Group in Ezee Absolute?

When more than one room requires to book/ reserve with less keypress in eZee absolute PMS system is called Group reservation. Sometimes it's required to removeWhen more than one room requires to book/ reserve with less keypress in eZee absolute PMS system is called Group reservation. Sometimes it’s required to remove a guest transaction from group reservation and generate an individual guest invoice How to Access: In order to remove a transaction from a group in the eZee absolute PMS system […]

How to cancel Group Reservation in Ezee Absolute?

Sometimes it's required to cancel group reservations or require to cancel some rooms from that group reservations. How to Access: In order to cancel groupSometimes it’s required to cancel group reservations or require to cancel some rooms from that group reservations. How to Access: In order to cancel group reservations follow the below steps and video.  Location: eZee absolute  Front operation >> Group reservation. Screenshot 1: Group >> Group Reservation Screenshot 2:  Edit Group Screenshot 3: Select folio if you want to […]

How to Refund in eZee Absolute?

Whenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative.When you postWhenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative.When you post charges in a negative, the system will consider as Refund. How to access: In order to refund to a guest refer to the below […]

Is it possible to do undo Cancel reservations in eZee Absolute?

Cancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay at your hotel itCancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay at your hotel it says cancellation. How to Access: In order to perform undo cancel reservation in the eZee absolute PMS system please follow the below steps before night audit.  Location: eZee absolute PMS >> Reservation […]

Is it possible to do undo No Show reservations in eZee Absolute?

No show: In the Hospitality Industry, a person who does not arrive where and when they should at a hotel or motel, andNo show: In the Hospitality Industry, a person who does not arrive where and when they should at a hotel or motel, and makes no explanatory contact, is called a No–Show. How to Access: In order to perform undo no-show in the eZee absolute PMS system please follow the below steps. Location: eZee absolute PMS >> Reservation list >> Select status as No […]

How to Amend Stay for Single Booking? / Is it possible to guest amend stay in Ezee Absolute?

Yes, It is possible to amend the guest's stay. How to Access: In order to Amend the stay of guest please follow the below steps and video:  User Privilege:Yes, It is possible to amend the guest’s stay. How to Access: In order to Amend the stay of guest please follow the below steps and video:  User Privilege: There is no privilege if you want to amend the stay for created reservation on PMS or booking made from booking engine but if you […]

In eZee Cloud Mobile Application (Hotel PMS and Channel Manager) which operations I can perform?

In eZee Absolute mobile application you can perform below operations: Menu View: 1) Dashboard 2) Arrival list 3) Departure list 4) Reservation list 5)In eZee Absolute mobile application you can perform below operations: Menu View: 1) Dashboard 2) Arrival list 3) Departure list 4) Reservation list 5) In-House 6) Distribution (This is enabled when channel manager register) 7) Search 8) Quick View 9) Stay View 10) Manager Report 11) Notification 12) Maintenance Block List 13) Work Order List […]

In eZee Absolute, How to convert single reservation to group reservation?

Single reservations can be converted into group reservations by adding reservations into it This scenario occurs when we made a single reservation and afterSingle reservations can be converted into group reservations by adding reservations into it This scenario occurs when we made a single reservation and after that, we know this is a group reservation then we can make a group reservation from that single reservations. How to access: In order to make a group reservation refer to […]

Why I get message of room in use / Locked by some user when I try to edit transaction open transaction ( Net Lock ) in Ezee Absolute?

A system shows this message for below reasons: 1) If two users try to open/work on the same transaction/room at the same time. 2) Your transaction/room is openA system shows this message for below reasons: 1) If two users try to open/work on the same transaction/room at the same time. 2) Your transaction/room is open and you directly close the browser/Tab. How to Access: In order to remove lock please follow the below steps and video:  Location: eZee absolute PMS stay […]

Is it possible to do Undo check-in in eZee Absolute?

Yes, it is possible. How to Access: In order to perform undo check-in operation please follow the below steps and video  Note : But please note that it isYes, it is possible. How to Access: In order to perform undo check-in operation please follow the below steps and video  Note : But please note that it is possible only for the guest checked in via reservation, not for direct check-in guests. User Privilege: eZee absolute configuration >> User >> Edit user >> […]

Is there a report that gives details of VIP arrivals in eZee Absolute?

No, there isn't any such report available, as of now. However, you can refer Guest Database in Front Office tab, to obtain your required details. Path: LoginNo, there isn’t any such report available, as of now. However, you can refer Guest Database in Front Office tab, to obtain your required details. Path: Login into eZee Absolute >> Front Office >> Guest Database >> Export. Screenshot:

Guest Checked In Report

Path: Login into eZee Absolute >> Reports >> Front Office Report >> Please refer "Guest CheckedPath: Login into eZee Absolute >> Reports >> Front Office Report >> Please refer “Guest Checked In” Screenshot:

How to get revenue and the total room nights sold per month in one report ( Room Sale Statistics ) from Ezee Absolute?

Yes, there is a way to get such a report.   Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer "RoomYes, there is a way to get such a report.   Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer “Room Sale Statistics“ Screenshot:

How to check Daily Revenue in Ezee Absolute?

Path: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer "DailyPath: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Daily Revenue“ Screenshot:

How to add payment for group booking from Group Reservation in Ezee Absolute? ( Adjust the receipt amount equally on all the rooms in the group? )

How to Access: In order to perform group payment operation please follow the below steps and video.  Location: eZee absolute PMS stay view >> Click onHow to Access: In order to perform group payment operation please follow the below steps and video.  Location: eZee absolute PMS stay view >> Click on group >> Select group type >> Edit group >> Folio tab >> Select payment type >> Add >> Now you will get an option to choose “By Balance, […]

How to enter Credit Card details of client manually in Absolute on the folio?

How to Access: In order to enter Credit Card details of the client manually please follow the below steps and video. 1) For "Walk-in/Reservation"  2) ForHow to Access: In order to enter Credit Card details of the client manually please follow the below steps and video. 1) For “Walk-in/Reservation”  2) For “Existing Reservation/Booking”  User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Special Privileges >> 1) Credit Card & 2) Access to Credit Card […]