How to Refund in eZee Absolute?

Whenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative. When youWhenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative. When you post charges in a negative, the system will consider as Refund. Example: You have Rs 674.10 to refund, and you are giving that by […]

Is it possible to do undo Cancel reservations in eZee Absolute?

Yes, It is possible. Note: Undo Cancel reservations is possible only before night audit. Please follow the below screenshot to perform undo NoYes, It is possible. Note: Undo Cancel reservations is possible only before night audit. Please follow the below screenshot to perform undo No Show. Go to Reservation List Select Status as Cancel.

Is it possible to do undo No Show reservations in eZee Absolute?

Yes, It is possible. Note: Undo No Show reservations is possible only before night audit. Please follow the below screenshot to perform undo NoYes, It is possible. Note: Undo No Show reservations is possible only before night audit. Please follow the below screenshot to perform undo No Show. Go to Reservation List Select Status as No show.

In Stay View, Room Available count is shown as 4. But if we count the available rooms manually, only 3 rooms are there. How is this possible? Is there a discrepancy in room availability?

Screenshot of Query: Solution: Path: Login into eZee Absolute Configuration >> Settings >> Configure Formula>>Screenshot of Query: Solution: Path: Login into eZee Absolute Configuration >> Settings >> Configure Formula>> Save. Screenshot :  

How to Amend Stay for Single Booking? / Is it possible to guest amend stay in Ezee Absolute?

Yes, It is possible to amend guest stay. To amend stay used screenshot steps. 1) Amend stay from stay view. click on the guest transaction and select AmendYes, It is possible to amend guest stay. To amend stay used screenshot steps. 1) Amend stay from stay view. click on the guest transaction and select Amend stay operation. 2) Amend stay on a Reservation list. Login with eZee Absolute Front >> Front Office >> Reservation List From this reservation list click on right […]

In eZee Absolute mobile application (Revolt) which operations I can perform?

In eZee Absolute mobile application you can perform below operations: View: 1)Dashboard 2)Arrival list 3)Departure list 4)Reservation list 5)UniversalIn eZee Absolute mobile application you can perform below operations: View: 1)Dashboard 2)Arrival list 3)Departure list 4)Reservation list 5)Universal Search 6)Manager Report 7)Quick View 8)Bookings By Channel Basic Functionalities: 1)View Transaction 2)Payment 3)Extra Charge 4)Audit Trail List 5)Remark 6)Assign / Unassign Room 7)Mark No Show 8)Amend Stay 9)Void Reservation 10)Void Transaction 11)Cancel Reservation 12)Check In […]

In eZee Absolute, How to convert single reservation to group reservation?

Single reservation can be converted in group reservation by adding reservations into it by following steps. 1) Front Office Tab 2) Reservation List 3)Single reservation can be converted in group reservation by adding reservations into it by following steps. 1) Front Office Tab 2) Reservation List 3) Select a reservation which you want to add to group reservation and click on Create Group option. GIF:

How to Cancel Group Booking In eZee Absolute?

Follow the below steps to cancel group booking. 1)Group Tab 2)Edit the group booking from the list 3)Click on Room Information Tab 4)Select all theFollow the below steps to cancel group booking. 1)Group Tab 2)Edit the group booking from the list 3)Click on Room Information Tab 4)Select all the rooms and from Operation button and click on Group Cancellation. 5)You will see a new pop-up window to enter cancellation charges if any and the reason to cancel. GIF :

I want to edit Extra charges in eZee absolute.

Path : Open Absolute >> Edit Transaction >> Click on"Folio details" (Checkmark on "Itemize List") >> Select the charges >>Path : Open Absolute >> Edit Transaction >> Click on”Folio details” (Checkmark on “Itemize List”) >> Select the charges >> Edit.

Why I get message of room in use / Locked by some user when I try to edit transaction open transaction in Ezee Absolute?

A system shows this message for below reasons: 1) If two users try to open/work on same transaction/room at same time. 2) Your transaction/room is openA system shows this message for below reasons: 1) If two users try to open/work on same transaction/room at same time. 2) Your transaction/room is open and you directly close the browser/Tab. Now, please follow the screenshot to solve the same. Once you click on Net Locks, you will find below. Just select the room/transaction […]

Is it possible to do Undo check-in in eZee Absolute?

Yes, it is possible. But please note that it is possible only for the guest checked in via reservation, not for direct check-in guest. Once guest checkedYes, it is possible. But please note that it is possible only for the guest checked in via reservation, not for direct check-in guest. Once guest checked in it will display on Left panel >>> right click on guest name >>> click on Undo check-in. And this can be done before night audit only. Another […]

Is there a report that gives details of VIP arrivals in eZee Absolute?

No, there isn't any such report available, as of now. However, you can refer Guest Database in Front Office tab, to obtain your required details. Path:No, there isn’t any such report available, as of now. However, you can refer Guest Database in Front Office tab, to obtain your required details. Path: Login into eZee Absolute >> Front Office >> Guest Database >> Export. Screenshot:

How do I ask Ezee Absolute to show me only the guests who checked-in in June, and not the payment received in June?

Path: Login into eZee Absolute >> Reports >> Front Office Report >> Please refer "Guest CheckedPath: Login into eZee Absolute >> Reports >> Front Office Report >> Please refer “Guest Checked In” Screenshot:

Is there a way to get the revenue and the total room nights sold per month in one report from Ezee Absolute?

Yes, there is a way to get such a report.   Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer "RoomYes, there is a way to get such a report.   Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer “Room Sale Statistics” Screenshot:

Define Monthly Statistics in eZee Absolute.

Well, it is pretty much straight forward as the name suggests, Available Rooms shows the available inventory for the respective Dates Night Sold, meansWell, it is pretty much straight forward as the name suggests, Available Rooms shows the available inventory for the respective Dates Night Sold, means the number of nights sold on that day i.e, number of Rooms for Night Stay Complimentary column shows if any room was offered as complimentary on that day.i.e. if the room charges […]

How to check revenue generated from Day Use transactions in Ezee Absolute?

Path: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer "DailyPath: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Daily Revenue” Screenshot:

How to payment for group booking from Group Reservation in Ezee Absolute? (Adjust the receipt amount equally on all the rooms in the group?)

For that you can edit that group from group tab>> Folio tab >> Select payment type>> Add>> Now you will get an option to choose “ByFor that you can edit that group from group tab>> Folio tab >> Select payment type>> Add>> Now you will get an option to choose “By Balance, Proportional and Manual. >> Select Proportional to equally divide the amount among all rooms. Options available to settle the amount: By Balance: If you want to settle the […]

How to enter Credit Card details of client manually in Absolute on the folio?

The Credit card option will show in General Information tab on the folio. It will show only when you log in with Admin user only. Screen Shot :The Credit card option will show in General Information tab on the folio. It will show only when you log in with Admin user only. Screen Shot : 1 Screen Shot : 2 For New reservation in eZee absolute if you want to add Credit Card detail then follow below screen shot. From Front Office […]

How can I pull out a report based on a business source? And a report that shows reservations made from Packages and Promotions in Ezee Absolute?

Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer "BusinessPath: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer “Business Analysis” Screenshot:

From where i can get “Rate Card” detail statement in Ezee Absolute?

Path: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer "RatePath: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Rate Card”. Screenshot: