How to give Complimentary room in eZee Absolute?

The Complimentary Guest Room(s) is for free overnight lodging at a Participating Hotel during the stay. Location: eZee absolute PMS >> Front OfficeThe Complimentary Guest Room(s) is for free overnight lodging at a Participating Hotel during the stay. Location: eZee absolute PMS >> Front Office >>  Walk-in / Reservation User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Front office >> Allow selling Room as Complimentary, Allow Rate Beyond Threshold Note: “Room type” selection must be needed […]

How to print Single or Multiple GR card in eZee Absolute?

Once the guest arrives at the hotel, the front desk agent creates a guest registration card in order to collect important guest information which is requiredOnce the guest arrives at the hotel, the front desk agent creates a guest registration card in order to collect important guest information which is required to sign from the guest.  Once guest check-In to a hotel, the hotelier prints GR Card for guest reference, Below are the steps on how to Print GR Card for […]

How to give or remove discount on Group booking in eZee Absolute?

You can give a discount on all Group booking at once, not needed to open each individual group booking and give them a discount. How to Access: In order toYou can give a discount on all Group booking at once, not needed to open each individual group booking and give them a discount. How to Access: In order to give or remove the discount on Group booking please follow the below steps and video.  Pre-requisite: eZee Absolute Configuration >> Master >> General >> Discounts. User […]

Flash player already installed still it showing error “To View this page ensure the Adobe Flash Player version 10.2 or grater is installed”

Due to system migration, we get an error for flash player, the system asked to install or update flash player at the time of Report or print. even it's alreadyDue to system migration, we get an error for flash player, the system asked to install or update flash player at the time of Report or print. even it’s already installed it showing error like below : So simply follow below steps to solved this for google chrome browser follow below steps to solved this […]

In eZee Absolute, the working date is past dated. How I can bring it to the current/actual date?

First let's understand, why the working date is past dated? Reason: Night Audit has not been performed since that particular date. Solution: Perform NightFirst let’s understand, why the working date is past dated? Reason: Night Audit has not been performed since that particular date. Solution: Perform Night Audit, to bring the working date to current date. Path to perform night audit: Login into eZee Absolute >> Front Office >> Night Audit How to perform Night audit or Day close in eZee Absolute?

I’m getting an Access Denied error message while editing transaction.

This error is related to web browser clear cookies & Cache Memory. 1.Press "CTRL+SHIFT+DELETE" on Google Chrome and clear "Cache Memory"This error is related to web browser clear cookies & Cache Memory. 1.Press “CTRL+SHIFT+DELETE” on Google Chrome and clear “Cache Memory” only. 2.Restart web browser and login into eZee Absolute with admin user and try to perform Edit Transactions again.

I’m facing a problem with loading eZee Absolute browser(Google Chrome, Internet explorer, Mozilla Firefox, etc.)

Please find the below steps if you are not able to Access eZee Absloute Link into any browser: Control Panel >>> Internet option >>>AdvancePlease find the below steps if you are not able to Access eZee Absloute Link into any browser: Control Panel >>> Internet option >>>Advance tab>>>Click on Reset advance Setting>>>click on Reset Button>>>Check mark on Delete Personal setting >>>Reset. You may refer the below screenshot for the same.

I am not able to print the receipt and registration card. The system shows – Error #2032.

What is Error 2032? Error 2032 is a Windows stream error. The error is generated when running applications like Flash. It shows that the application isWhat is Error 2032? Error 2032 is a Windows stream error. The error is generated when running applications like Flash. It shows that the application is unable to request ads from a server. Cause : Corrupt download or incomplete installation of Adobe Flash Player software. Corruption in Windows registry from a recent Adobe Flash Player-related […]

Is it possible to handle accounts of multiple properties with single login in eZee Absolute?

Yes! You can maintain multiple properties in a single account and that system is named as CRS Account i.e. with a single login, all the properties can beYes! You can maintain multiple properties in a single account and that system is named as CRS Account i.e. with a single login, all the properties can be accessed and managed.

How to unlock Maintenance Block (Unblock Rooms) in Ezee Absolute?

Location: eZee absolute PMS >> Housekeeping >> Maintanance block list eZee absolute PMS >> Stay view >> Click on the blocked room toLocation: eZee absolute PMS >> Housekeeping >> Maintanance block list eZee absolute PMS >> Stay view >> Click on the blocked room to get the option of unblock or edit block room. User Privilege: eZee absolute >> Go to Configuration >> User >> Edit user >> Privileges >> House keeping >> Access to Unblock room. Screenshot […]

Is it Possible to Reactivate/Undo Reservation which are Marked as No Show/Cancelled/Void in eZee Absolute?

No show: In the Hospitality Industry, a person who does not arrive where and when they should at a hotel or motel, and makes no explanatory contact, isNo show: In the Hospitality Industry, a person who does not arrive where and when they should at a hotel or motel, and makes no explanatory contact, is called a No–Show. Cancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay at your hotel it says cancellation. Yes, it is Possible […]

How to mark No Show any Reservation in eZee Absolute?

When a guest has a reservation and does not arrive at the hotel then the hotelier can mark that guest reservation as "No Show" How to Access: In order toWhen a guest has a reservation and does not arrive at the hotel then the hotelier can mark that guest reservation as “No Show” How to Access: In order to mark No Show any Reservation please follow the below steps. User Privilege: eZee Absolute >> Go to Configuration >> User >> Edit user >> Privileges >> Reservation […]

How to delete discount given on room charges in Ezee Absolute?

How to Access: In order to remove the discount applied on room charges follow the below steps. Screenshot 1: Edit Transaction >> Room Charges How to Access: In order to remove the discount applied on room charges follow the below steps. Screenshot 1: Edit Transaction >> Room Charges  >> Click on %Discount tab Screenshot 2: Select Delete option from discounts window as per below Screenshot To Delete Discount from Group Booking Screenshot 3: eZee absolute >> Group reservation >> Edit Group >> Room […]

How to Void Inclusion from Bookings in ezee Absolute?

Inclusion: Inclusion predefines extra charges which is posting automatically on the night audit. When the night audit performed the inclusion will be postedInclusion: Inclusion predefines extra charges which is posting automatically on the night audit. When the night audit performed the inclusion will be posted auto on the booking. So if is there any guest who is taking an extra charge daily or at the check-in or checkout or a custom date then we can add inclusion on the […]

How to transfer or move charges to another room?

Sometimes, a guest has made reservations for some rooms individually and not in a group, at that time they may request to have all the room charges on oneSometimes, a guest has made reservations for some rooms individually and not in a group, at that time they may request to have all the room charges on one invoice. How to Access: In order to print different room bills into one, please follow the below steps and video.  Location: eZee absolute PMS stay view >> […]

How to edit or change guest profile in group booking for one room in Ezee Absolute?

Yes, It is possible to edit/change one guest name for group bookings. How to Access: In order to edit/change the guest profile in a group booking for oneYes, It is possible to edit/change one guest name for group bookings. How to Access: In order to edit/change the guest profile in a group booking for one room please follow the below steps and video.  Location: eZee absolute PMS  >> Group >>  Group Reservation User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges […]

How to do multiple checkout or single click checkout ( Express Checkout ) from eZee Absolute?

On Departure date when any guest folio balance update with 0 and front desk operator perform multiple guest checkout operations so this express checkout optionOn Departure date when any guest folio balance update with 0 and front desk operator perform multiple guest checkout operations so this express checkout option allows him to perform multiple guest folio checkout. How to access: In order to express checkout refer to the below steps & Video. < Location:eZee Absolute front office >> Departure […]

How to email invoice to guest / TA / Company in Ezee Absolute?

Guest stay in your hotel but payment requires to collect from the company and for that payment hotelier need to send that guest invoice to the company. To sendGuest stay in your hotel but payment requires to collect from the company and for that payment hotelier need to send that guest invoice to the company. To send an Invoice to the guest, there should be an email updated in a guest profile. Also to send an invoice to travel agents and companies, update […]

I have a reservation but cannot assign room though room/inventory available?

This happens normally when your rate type is not assigned to that room type. How to Access: In order to assign rate type to that room please follow the belowThis happens normally when your rate type is not assigned to that room type. How to Access: In order to assign rate type to that room please follow the below steps. User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Configuration >> Access to Configuration Panel. Login to eZee Absolute Front Office >>> […]

How to update Exchange rate for other currency in Ezee Absolute?

If you have configured more then one currency in the system then it is required to update the exchange rate of other currency on a timely basis to get theIf you have configured more then one currency in the system then it is required to update the exchange rate of other currency on a timely basis to get the perfect bifurcations. How to Access: In order to update the Exchange rate for other currency please follow the below steps. Location: eZee Absolute PMS >> Cashiering >> […]