How to add payment for group booking from Group Reservation in Ezee Absolute? ( Adjust the receipt amount equally on all the rooms in the group? )

How to Access: In order to perform group payment operation please follow the below steps and video.  Location: eZee absolute PMS stay view >>How to Access: In order to perform group payment operation please follow the below steps and video.  Location: eZee absolute PMS stay view >> Click on group >> Select group type >> Edit group >> Folio tab >> Select payment type >> Add >> Now you will get an option to choose “By Balance, […]

How to enter Credit Card details of client manually in Absolute on the folio?

How to Access: In order to enter Credit Card details of the client manually please follow the below steps and video. 1) For "Walk-in/Reservation"  2) ForHow to Access: In order to enter Credit Card details of the client manually please follow the below steps and video. 1) For “Walk-in/Reservation”  2) For “Existing Reservation/Booking”  User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Special Privileges >> 1) Credit Card & 2) Access to Credit Card […]

What to do when the Business Analysis report shows zero nights for few guests/transactions/folios in Ezee Absolute?

Screenshot of Query:   Solution: Certain folio shows or displays zero nights because those are the split ones. In other words; if a guestScreenshot of Query:   Solution: Certain folio shows or displays zero nights because those are the split ones. In other words; if a guest stays for 1 night,but the folio is divided into two parts: One for Room Charges and other for Extra Charges. Hence, two different folios are created with different Folio number. Therefore, the […]

What is the ‘Owner Statement’ report in Ezee Absolute?

This report is useful if a property has multiple owners and the partnership is based on the number of rooms. Example: A property hold 50 rooms and 3This report is useful if a property has multiple owners and the partnership is based on the number of rooms. Example: A property hold 50 rooms and 3 owners Owner A hold: 15 Rooms Owner B hold: 15 Rooms Owner C hold: 20 Rooms Here, the Owner Statement Report will be useful to check business […]

Can I check the payment received via different modes on a daily basis through eZee Absolute ?

Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer "Daily Receipt - Summary" or "Daily Receipt -Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Daily Receipt – Summary” or “Daily Receipt – Detail” Screenshot :   User Privileges: eZee absolute configuration >> User >> Edit User >> Report >> Back office report >> Daily Receipt – Summary & Daily Receipt – Detail.

If I want to calculate occupancy rate, then how can I check occupancy for each month? Or is there an option to forecast occupancy automatically?

How to Access: In order to calculate the occupancy rate please follow the below steps and video    User Privilege: eZee absolute configurationHow to Access: In order to calculate the occupancy rate please follow the below steps and video    User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Statistical Report >> Monthly Statistics | Reports >> Graphs and Charts >> Monthly Occupancy Path: Login into eZee Absolute >> Reports >> (Under) Statistical […]

How to detect cancelled, voided or No Show Reservations in eZee Absolute?

Refer reports in eZee Absolute. Location: Login into eZee Absolute >> Reports >> (Under) Reservation Report >> Please refer "CacelledRefer reports in eZee Absolute. Location: Login into eZee Absolute >> Reports >> (Under) Reservation Report >> Please refer “Cacelled Reservation / No Show Reservation / Void Reservation” Screenshot:   User Privileges: eZee absolute configuration >> User >> Edit User >> Reports >> Reservations report >> Cancelled reservation & No Show Reservation & Void Reservation.

Is it possible to set cash as default payment type for all the transactions?

Yes, possible. How to Access: In order to set cash as default payment type for all the transactions please follow the belowYes, possible. How to Access: In order to set cash as default payment type for all the transactions please follow the below steps. Location: Configuration >> Settings >> General >> Display Settings >> (Checkmark) payment mode >>  Cash >> (Select) Cash Screenshot:

Where can I find a report that shows all the refund done with eZee Absolute?

In the refund report, we can see the refunded amount with the payment type on which the payment was refunded to the guests/City leger. Location: Login intoIn the refund report, we can see the refunded amount with the payment type on which the payment was refunded to the guests/City leger. Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Daily Refund Report” Screenshot:   User Privileges: eZee absolute configuration >> User >> Edit User >> […]

Is there a way where I can get Revenue By Rate Type or Room Type in eZee Absolute?

Yes,In this report, we can see the Revenue By rate type and revenue by room type. Location: Login into eZee Absolute >> Reports >> (Under) BackYes,In this report, we can see the Revenue By rate type and revenue by room type. Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Revenue By Rate Type or Revenue By Room Type” Screenshot:   User Privileges: eZee Absolute configuration  >> User >> Edit User >> Report >> Revenue […]

Can I get a report for travel agent commissions from eZee Absolute?

Yes, Travel Agent commission report will show the commission posted against the Travel agent. Location: Login into eZee Absolute >> Reports >>Yes, Travel Agent commission report will show the commission posted against the Travel agent. Location: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Travel Agent Commission – Detail or Travel Agent Commission – Summary” Screenshot: User Privileges: eZee Absolute configuration >> User >> Edit User >> Report  >> Back office Report >> […]

How to create a work order list in eZee Absolute?

Work Order list is regarding repair work orders. Housekeeping department reports the problems like Heating ventilation, air-conditioning problems, faultyWork Order list is regarding repair work orders. Housekeeping department reports the problems like Heating ventilation, air-conditioning problems, faulty equipment, electrical issues, broken furniture, TV not working and more which was reported by guests or staff.  How to access: In order to create a work order list refer to the below video and steps  […]

Where is Maintenance work order form used in housekeeping?

"In the hotel industry, engineering and maintenance personnel begin their day at work by examining the records regarding repair work orders. Usually, the“In the hotel industry, engineering and maintenance personnel begin their day at work by examining the records regarding repair work orders. Usually, the Housekeeping department reports the problems to the engineering department, which was reported by guests or staff. These problems include HVAC ( Heating ventilation and air-conditioning) problems, faulty equipment, electrical issues, broken furniture, […]

How to mark Maintenance Block (Lock Rooms) in eZee Absolute?

Maintenance block is basically, the steps for setting a room Out of Order and Out of Service are the same, but the reasons are quite different: Out ofMaintenance block is basically, the steps for setting a room Out of Order and Out of Service are the same, but the reasons are quite different: Out of Order(OOO) is typically used when a room is being renovated, undergoing repairs, or cannot be used How to Access: In order to perform the Maintenance block room please follow the below steps […]

Is it possible that we can hide Room Tariff/Rate/Charge in Invoice/Bill/Folio Detail or Summary in Ezee Absolute? (Suppress Rate on Folio)

Yes, it is possible. If we are looking for don't show the Room Tariff on the invoice then we can do. We can not show the Room Tariff on an Invoice. How toYes, it is possible. If we are looking for don’t show the Room Tariff on the invoice then we can do. We can not show the Room Tariff on an Invoice. How to access: In order to don’t show the tariff on Invoice refer to the below steps. Location: Edit Transaction/Room >> Folio Detail (Tab) >> […]

What is a tax exemption ID in eZee Absolute?

There are four types of guests who may claim exemption from state hotel tax: certain nonprofit organizations; government; specific nonprofit entities; andThere are four types of guests who may claim exemption from state hotel tax: certain nonprofit organizations; government; specific nonprofit entities; and permanent residents. A person, asking for a tax exemption at hotel, must hold a tax exemption certificate and that certification number is defined as TAX EXEMPTION ID in eZee Absolute.

How to display/suppress room tariff on Guest Registration Card in eZee Absolute?

We can Suppress the rates on Guest Registration card and rates will not show on the GR card How to Access:  In order to suppress rate on GR card refer toWe can Suppress the rates on Guest Registration card and rates will not show on the GR card How to Access:  In order to suppress rate on GR card refer to the below steps. Location 1: eZee Absolute front >> Walk In / Add Reservation >>  Suppress rate on Registration card At check-in/Reservation time: Location 2: Edit […]

How to void extra charge in eZee Absolute?

Sometimes, hoteliers post wrong extra charges, so if they want to remove from the folio, they can use the Void option to void/remove extra charges. How toSometimes, hoteliers post wrong extra charges, so if they want to remove from the folio, they can use the Void option to void/remove extra charges. How to Access: In order to void the extra charges refer to the below steps. Location:Edit Transaction/Room >> Folio Detail (Tab) >> Select the Extra charge >> Void >> Enter Reason […]

How to move charges from one room to another room in eZee Absolute?

To move some Room charges or extra charges from one room to another room you can use Move option available in Folio details. User Privilege: eZee absoluteTo move some Room charges or extra charges from one room to another room you can use Move option available in Folio details. User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Cashering >> Transfer item from Folio.   Path: Edit Transaction >> Folio Detail (Tab) >> (Select) All charge you want to […]

How to add/apply/give discount on the total room bill? (eZee Absolute)

To add / apply discount on bill, you can refer below details, You can use this when you want to give discount on total bill. User Privilege: eZee absoluteTo add / apply discount on bill, you can refer below details, You can use this when you want to give discount on total bill. User Privilege: eZee absolute configuration >> User >> Edit user >> Discount >> Select discount which you want to apply (For specific user you need to select which discount he can […]