Is it possible to do undo checkout in eZee Absolute?

Yes, It is possible. Note: Undo checkout is possible only before night audit. Reason: After Night audit, we locked all data for the previous date and thatYes, It is possible. Note: Undo checkout is possible only before night audit. Reason: After Night audit, we locked all data for the previous date and that can not be changed, also by performing night audit, you will move to next day, so can not make changes in previous working date How to Access: In order to perform […]

How to post manual Room charges to guest in eZee Absolute.

In some cases what happened the guest booked for few days but due to some reason he checked out 1 or 2 days before but we need to take full payment from theIn some cases what happened the guest booked for few days but due to some reason he checked out 1 or 2 days before but we need to take full payment from the guest. If the guest checked out before few days we have to amend the stay of the guest due to which the […]

How to change Bill to option in Invoice? / How to bill invoice on Travel Agent name in eZee Absolute?

Bill to Travel Agent: When any booking received from the company so in this case that company e guest is from one of the Travel Agents and that Travel AgentBill to Travel Agent: When any booking received from the company so in this case that company e guest is from one of the Travel Agents and that Travel Agent will pay the charges of the guest in that case company wants a bill to with its name so we can do bill to Travel Agent […]

How to add & map(assign) city ledger payment against the folio in the eZee Absolute?

What is City Ledger Advance payment or folio mapping? This is a credit/company/hotelier/ Direct Billing account on which guest folio charges will be postedWhat is City Ledger Advance payment or folio mapping? This is a credit/company/hotelier/ Direct Billing account on which guest folio charges will be posted for the moment to perform guest checkout. Hotelier received payment from add payment and map city ledger folio with payment receive from city ledger.  Received from City Ledger : Travel Agent/ Company Name / […]

How to print or send receipt in eZee Absolute?

The receipt confirms that the payment has been received and gives the basics of the sale. So hoteliers generated receipt again received payment and providedThe receipt confirms that the payment has been received and gives the basics of the sale. So hoteliers generated receipt again received payment and provided to guests in the form of email or print that receipt. How to Access: In order to print / email receipt please follow the below steps. Location: eZee absolute PMS stay view >> Edit […]

How to print Invoice / Bill in eZee Absolute?

Once the Guest settle bill and Invoice is generated with unique Invoice no for future reference. That generated invoice Hotelier issue to guest or concernOnce the Guest settle bill and Invoice is generated with unique Invoice no for future reference. That generated invoice Hotelier issue to guest or concern person at the time of checkout OR may require to print the invoice again at a later stage. How to Access: In order to print invoice/Bill operation please follow the below […]

How to Check-out a room in eZee Absolute?

Once the guest departed from the hotel it's required to perform checkout operation in the PMS system as well. Before performing checkout operation it'sOnce the guest departed from the hotel it’s required to perform checkout operation in the PMS system as well. Before performing checkout operation it’s required to update balance with 0. How to Access: In order to check out a room, please follow the below steps and video. Location: eZee absolute PMS stay view >> click on Transaction […]

How to check-in existing reservation in eZee Absolute?

Check-in we can do in eZee absolute system from the existing reservation. Once the guest arrives at the hotel, the front desk operator can perform check-inCheck-in we can do in eZee absolute system from the existing reservation. Once the guest arrives at the hotel, the front desk operator can perform check-in operations in the system. How to Access: In order to check-in a room, please follow the below steps and video. Location: eZee absolute PMS stay view >> click on Transaction >> […]

How to add guest GST number in eZee Absolute?

Sometimes guests demanding his GST no. to be print in this hotel invoice no to apply To add any Indian Customer GST number in Folio, that can be done from theSometimes guests demanding his GST no. to be print in this hotel invoice no to apply To add any Indian Customer GST number in Folio, that can be done from the folio detail tab. How to Access: In order to add guest GST no.  follow the below steps. Screenshot 1: eZee absolute >> Stay view >> select […]

How to update Rates, Inventory and Stop sell from eZee Absolute App?

You can update rates, Inventory, and Stop sell for Booking engine and OTA from Absolute app, Android, and IOS app named Hotel PMS and Channel Manager, fromYou can update rates, Inventory, and Stop sell for Booking engine and OTA from Absolute app, Android, and IOS app named Hotel PMS and Channel Manager, from where you can update details.  From Menu >> Distribution >> Select Dates, Source and rate plan >> Update your details and click on save

How to send booking cancellation email from Ezee Absolute?

In eZee Absolute if you cancel any booking there are 2 ways to send cancellation email, one is automated which send an email after cancellation is done, andIn eZee Absolute if you cancel any booking there are 2 ways to send cancellation email, one is automated which send an email after cancellation is done, and another is Manually in which you need to send manually from that booking. How to Access: In order to send a booking cancellation email please follow the below […]

How can we change a reservation’s room type in Ezee Absolute?

Some times it's required to change room type with several reasons like a guest request to upgrade his booking with higher category room type, Due toSome times it’s required to change room type with several reasons like a guest request to upgrade his booking with higher category room type, Due to maintenance work, it’s required to allocate different room type instead of booked room type. How to Access: In order to perform change reservation room type operation please follow the below […]

How to Assign Bookings/Rooms in eZee Absolute?

In the eZee absolute PMS system, Once the guest arrives hotel as per his scheduled arrival date, Frontdesk operator allocated room as per his booking in aIn the eZee absolute PMS system, Once the guest arrives hotel as per his scheduled arrival date, Frontdesk operator allocated room as per his booking in a hotel, and that also shown in the software it says assign room. There are several ways to assign room in the PMS system. Location: (1) eZee absolute PMS >>Stayview […]

Is it possible to download Guest Image and Identity from eZee Absolute?

Yes, If you upload guest Image / Identity at the time of booking or from edit guest, you can download the same images from Guest Database. How toYes, If you upload guest Image / Identity at the time of booking or from edit guest, you can download the same images from Guest Database. How to Access: In order to download Guest Image and Identity please follow the below steps. Location: Front Office >> Guest Database >> Search for Guest name >> Click on […]

How to Amend stay for Group Booking? / How to change dates for all Group booking at a time in eZee Absolute?

Group Booking is booking more than one room for a group of people at a time. Due to some circumstances when the hotelier received a request to make a change inGroup Booking is booking more than one room for a group of people at a time. Due to some circumstances when the hotelier received a request to make a change in arrival or departure dates for the whole group so that is required to update in the system as well that is done with few […]

How to Void booking from eZee Absolute?

To Void any booking from Absolute, you can refer Void Transaction, After clicking on Void Transaction, you can select a reason, if there is no reasonTo Void any booking from Absolute, you can refer Void Transaction, After clicking on Void Transaction, you can select a reason, if there is no reason preloaded, you can click on + to add a new reason. Location:(1) eZee absolute PMS >>Stayview (2) eZee absolute PMS >> Stay view >> Front office>>Reservation List , Arrival […]

How to print group invoice or receipt from Ezee Absolute?

To Print Group Invoice, Group receipt or send an invoice to the group, follow the below path and screenshot. How to Access: In order to print group invoiceTo Print Group Invoice, Group receipt or send an invoice to the group, follow the below path and screenshot. How to Access: In order to print group invoice or receipt please follow the below steps. Screenshot 1: eZee absolute >> Group >> Group Reservation >> Edit Group >> Folio >> Print Group Invoice or Receipt Invoice templet […]

How to change Bill to option in Invoice? / How to bill invoice on company name in Ezee Absolute?

Bill to Compan/City ledger: If the guest is from one of the companies and that company will pay the charges of the guest in that case company wants a bill toBill to Compan/City ledger: If the guest is from one of the companies and that company will pay the charges of the guest in that case company wants a bill to with its name so we can do bill to Company/City ledger in the eZee Absolute. How to access: In order to bill to company […]

How to define Travel Agent Commission at the time of booking or after booking in Ezee Absolute?

Travel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels and against that booking, heTravel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels and against that booking, he receives a commission from hotels. There are several ways to assign TA and define the commission plan which is as follows. Location: eZee Absolute >> Front office >> Walk-in / Reservation screenshot 1: […]

How to create travel agent in eZee Absolute?

Travel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would be gettingTravel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would be getting bookings from offline/online Travel Agent, So it is required to add that Travel agent in eZee absolute PMS database. How to Access: In order to create a travel agent please follow […]