How to split Folio (separate extra charges and Room Charges) for booking in eZee Absolute?

Sometimes guests want to have separate bills for there room charges and extra charges as the main bill needs to be submitted to the company or so, that is theSometimes guests want to have separate bills for there room charges and extra charges as the main bill needs to be submitted to the company or so, that is the reason they would request us for the same. How to Access: In order to perform split folio operation please follow the below steps and video. Location: […]

Is it possible to do undo checkout in eZee Absolute?

Yes, It is possible. Note: Undo checkout is possible only before night audit. Reason: After Night audit, we locked all data for the previous date andYes, It is possible. Note: Undo checkout is possible only before night audit. Reason: After Night audit, we locked all data for the previous date and that can not be changed, also by performing night audit, you will move to next day, so can not make changes in previous working date How to Access: In order to perform […]

How to post manual Room charges to guest in eZee Absolute.

In some cases what happened the guest booked for few days but due to some reason he checked out 1 or 2 days before but we need to take full payment from theIn some cases what happened the guest booked for few days but due to some reason he checked out 1 or 2 days before but we need to take full payment from the guest. If the guest checked out before few days we have to amend the stay of the guest due to which the […]

How to add & map(assign) city ledger payment against the folio in the eZee Absolute?

What is City Ledger Advance payment or folio mapping? This is a credit/company/hotelier/ Direct Billing account on which guest folio charges will be postedWhat is City Ledger Advance payment or folio mapping? This is a credit/company/hotelier/ Direct Billing account on which guest folio charges will be posted for the moment to perform guest checkout. Hotelier received payment from add payment and map city ledger folio with payment receive from city ledger.  Received from City Ledger : Travel Agent/ Company Name / […]

How to Check-out a room in eZee Absolute?

Once the guest departed from the hotel it's required to perform checkout operation in the PMS system as well. Before performing checkout operation it'sOnce the guest departed from the hotel it’s required to perform checkout operation in the PMS system as well. Before performing checkout operation it’s required to update balance with 0. How to Access: In order to check out a room, please follow the below steps and video. Location: eZee absolute PMS stay view >> click on Transaction […]

How to update Rates, Inventory and Stop sell from eZee Absolute App?

You can update rates, Inventory, and Stop sell for Booking engine and OTA from Absolute app, Android, and IOS app named Hotel PMS and Channel Manager, fromYou can update rates, Inventory, and Stop sell for Booking engine and OTA from Absolute app, Android, and IOS app named Hotel PMS and Channel Manager, from where you can update details.  From Menu >> Distribution >> Select Dates, Source and rate plan >> Update your details and click on save

Flash player already installed still it showing error “To View this page ensure the Adobe Flash Player version 10.2 or grater is installed”

Due to system migration, we get an error for flash player, the system asked to install or update flash player at the time of Report or print. even it's alreadyDue to system migration, we get an error for flash player, the system asked to install or update flash player at the time of Report or print. even it’s already installed it showing error like below : So simply follow below steps to solved this for google chrome browser follow below steps to solved this […]

In eZee Absolute, working date is past dated. How I can bring it to current/actual date?

First let's understand, why the working date is past dated? Reason: Night Audit has not been performed since that particular date. Solution: PerformFirst let’s understand, why the working date is past dated? Reason: Night Audit has not been performed since that particular date. Solution: Perform Night Audit, to bring the working date to current date. Path to perform night audit: Login into eZee Absolute >> Front Office >> Night Audit How to perform Night audit or Day close in eZee Absolute?

I have reservation but cannot assign room though room / inventory available?

This happens normally when your rate type is not assigned to that room type. How to Access: In order to assign rate type to that room please follow theThis happens normally when your rate type is not assigned to that room type. How to Access: In order to assign rate type to that room please follow the below steps. User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Configuration >> Access to Configuration Panel. Login to eZee Absolute Front Office >>> […]

How to update Exchange rate for other currency in Ezee Absolute?

If you have configured more then one currency in the system then it is required to update the exchange rate of other currency on a timely basis to get theIf you have configured more then one currency in the system then it is required to update the exchange rate of other currency on a timely basis to get the perfect bifurcations. How to Access: In order to update the Exchange rate for other currency please follow the below steps. Location: eZee Absolute PMS >> Cashiering >> […]

How to Blacklist Guest in Ezee Absolute ?

Hotelier require to blacklist guest due to some specific reason, So if any user try to do a reservation with that guest profile then system will show popupHotelier require to blacklist guest due to some specific reason, So if any user try to do a reservation with that guest profile then system will show popup alert that the guest has been blacklisted. How to Access: In order to blacklist guest please follow the below steps. Location: eZee Absolute PMS >> Front Office >> Guest […]

From Where i can add Guest PickUp / Dropoff while adding reservation in Ezee Absolute?

In the system, we have a facility to add a pickup and dropoff information of a guest. if you are looking to see all guest pickup and drop off information thenIn the system, we have a facility to add a pickup and dropoff information of a guest. if you are looking to see all guest pickup and drop off information then you can put in the system and when you will pull out the report then you will see all guest pcikup and drop off […]

How to Refund in eZee Absolute?

Whenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative. When you postWhenever you need to refund any amount to a guest, you need to make payment as you do in a normal way, but just make refund charges in negative. When you post charges in a negative, the system will consider as Refund. How to access: In order to refund to a guest refer to the […]

How to Amend Stay for Single Booking? / Is it possible to guest amend stay in Ezee Absolute?

Yes, It is possible to amend the guest's stay. How to Access: In order to Amend the stay of guest please follow the below steps and video:  UserYes, It is possible to amend the guest’s stay. How to Access: In order to Amend the stay of guest please follow the below steps and video:  User Privilege: There is no privilege if you want to amend the stay for created reservation on PMS or booking made from booking engine but if you […]

In eZee Absolute, How to convert single reservation to group reservation?

Single reservations can be converted into group reservations by adding reservations into it This scenario occurs when we made a single reservation and afterSingle reservations can be converted into group reservations by adding reservations into it This scenario occurs when we made a single reservation and after that, we know this is a group reservation then we can make a group reservation from that single reservations. How to access: In order to make a group reservation refer to […]

Why I get message of room in use / Locked by some user when I try to edit transaction open transaction ( Net Lock ) in Ezee Absolute?

A system shows this message for below reasons: 1) If two users try to open/work on the same transaction/room at the same time. 2) Your transaction/room isA system shows this message for below reasons: 1) If two users try to open/work on the same transaction/room at the same time. 2) Your transaction/room is open and you directly close the browser/Tab. How to Access: In order to remove lock please follow the below steps and video:  Location: eZee absolute PMS stay […]

Is it possible to do Undo check-in in eZee Absolute?

Yes, it is possible. How to Access: In order to perform undo check-in operation please follow the below steps and video  Note : But please noteYes, it is possible. How to Access: In order to perform undo check-in operation please follow the below steps and video  Note : But please note that it is possible only for the guest checked in via reservation, not for direct check-in guests. User Privilege: eZee absolute configuration >> User >> Edit user >> […]

Guest Checked In Report

Path: Login into eZee Absolute >> Reports >> Front Office Report >> Please refer "Guest CheckedPath: Login into eZee Absolute >> Reports >> Front Office Report >> Please refer “Guest Checked In” Screenshot:

How to get revenue and the total room nights sold per month in one report ( Room Sale Statistics ) from Ezee Absolute?

Yes, there is a way to get such a report.   Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer "RoomYes, there is a way to get such a report.   Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer “Room Sale Statistics” Screenshot:

How to check Daily Revenue in Ezee Absolute?

Path: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer "DailyPath: Login into eZee Absolute >> Reports >> (Under) Back Office Report >> Please refer “Daily Revenue” Screenshot: