How to send booking cancellation email?

In eZee Absolute if you cancel any booking there are 2 ways to send cancellation email, one is automated which send email after cancellation done, and anotherIn eZee Absolute if you cancel any booking there are 2 ways to send cancellation email, one is automated which send email after cancellation done, and another is Manually in which you need to send manually from that booking. To enable Automated cancellation email: Goto Configuration >> Setting >> General >> Print and Email setting […]

How can we change a reservation’s room type ?

To Change reservation's room type, you can go to Front Office >> Reservation list >> Click on Booking and Assign Room, from there you can changeTo Change reservation’s room type, you can go to Front Office >> Reservation list >> Click on Booking and Assign Room, from there you can change RoomType for that booking. Note: If a room is already assigned then you can first Unassign Room and then click on assign room to change room type.

How to Assign Bookings/Rooms in eZee Absolute?

Tow assign room from absolute, there are multiple ways. 1. From StayView: If there is an unassigned booking, you will find on Gray bar under a YellowTow assign room from absolute, there are multiple ways. 1. From StayView: If there is an unassigned booking, you will find on Gray bar under a Yellow block. Just click on that and you will get a button to assign rooms. 2. From Reservation List: You can go to Front Office >> Reservation List and only search […]

Working of Green Tax Automation in eZee Absolute

We start the automation of Green Tax Calculation but before initiating this process, everyone should be aware of the importance of Green Tax and its tricky wayWe start the automation of Green Tax Calculation but before initiating this process, everyone should be aware of the importance of Green Tax and its tricky way of calculation. How does it work? – There will be one button under Folio Detail named as “Recalculate Tax” which will calculate the Green Tax as per MIRA.So, […]

What is Var% in Night Audit Report?

Var% is a variance of your offered rates and normal rates. nrml Tariff = Rates which we have configured or update = normal tariff ofrd Tariff =Var% is a variance of your offered rates and normal rates. nrml Tariff = Rates which we have configured or update = normal tariff ofrd Tariff =  Rate on which we give the bookings, manual rates for booking = offered tariff Formula for Var %: if normal rate is 0 then var % = offered tariff * -100 otherwise […]

Is it possible to download Guest Image and Identity from eZee Absolute?

Yes, If you upload guest Image / Identity at the time of booking or from edit guest, you can download same images from Guest Database. Path: Front OfficeYes, If you upload guest Image / Identity at the time of booking or from edit guest, you can download same images from Guest Database. Path: Front Office >> Guest Database >> Search for Guest name >> Click on Guest name >> If there is any image uploaded you can see options there >> click […]

How to Amend stay for Group Booking? / How to change dates for all Group booking at the time?

You can change the date or Amend stay for all group booking at the same time. Path: Edit Group >>  Room Information >> Select your bookingYou can change the date or Amend stay for all group booking at the same time. Path: Edit Group >>  Room Information >> Select your booking >> Operations >> Group Amend Stay Screenshot 1: Screenshot 2:

How to Void booking from eZee Absolute?

To Void any booking from Absolute, you can refer Void Transaction, After clicking on Void Transaction, you can select a reason, if there is no reasonTo Void any booking from Absolute, you can refer Void Transaction, After clicking on Void Transaction, you can select a reason, if there is no reason preloaded, you can click on + to add a new reason. From Stay View: Screenshot 1: From Reservation List / Arrival List / Departure List   Screenshot 2:

How to print group invoice or receipt?

To Print Group Invoice, Group receipt or send an invoice to group, follow below path and screenshot. Path: Edit Group >> Folio >> Print GroupTo Print Group Invoice, Group receipt or send an invoice to group, follow below path and screenshot. Path: Edit Group >> Folio >> Print Group Invoice or Receipt Screenshot :

Absolute: City Ledger -> Folio wise Payment Mapping / Posting

Hoteliers who are using our cloud PMS, don't have any provision to map city ledger folio transfer with a payment they receive from city ledger. So they don'tHoteliers who are using our cloud PMS, don’t have any provision to map city ledger folio transfer with a payment they receive from city ledger. So they don’t have any record of payment they are receiving from city ledger is against which folio. With help of this feature, they will be able to get such […]

How to change Bill to option in Invoice? / How to bill invoice on company name?

To change Bill To opt for a folio or set company name as Bill To, refer below path. Path: Edit Transaction >> Folio Details >> Bill To >>To change Bill To opt for a folio or set company name as Bill To, refer below path. Path: Edit Transaction >> Folio Details >> Bill To >> Search for Company or other Guest >> Select your entry. Screenshot :

How to define Travel Agent Commission at the time of booking or after booking?

You can define default commission for travel agent at the time of creating travel agent, find FAQ link at the bottom. To define commission at the time ofYou can define default commission for travel agent at the time of creating travel agent, find FAQ link at the bottom. To define commission at the time of booking, refer below screenshot. screenshot 1: To define / Change commission after booking created. screenshot 2: Screenshot 3:

How to create travel agent in eZee Absolute?

You can create Travel Agent by following the below steps: eZee Absolute Front >> Cashiering >> Travel Agent Database. Kindly refer the belowYou can create Travel Agent by following the below steps: eZee Absolute Front >> Cashiering >> Travel Agent Database. Kindly refer the below screenshot for the same. Screenshot 1: Screenshot 2: Screenshot 3:

Can I set in the system the 3% charge when the guest pays by card? / How to add surcharge for any payment type?

To set surcharges, you need to login into Configuration >> Master >> General >> Pay Method >> Edit payment type which you want to addTo set surcharges, you need to login into Configuration >> Master >> General >> Pay Method >> Edit payment type which you want to add surcharges. Screenshot 1: Screenshot 2: To add surcharges on payment type, select one of the extra charges to post surcharges, create one extra charge as Surcharges.

How to give Complimentary room in eZee Absolute?

To give any room as complimentary or on zero room charges, followTo give any room as complimentary or on zero room charges, follow screenshot

How to print Single or Multiple GR card?

To Print GR Card for Multiple / Single Guest who arrived today. Screenshot 1: To Print GR card for any booking, Open Edit Transaction and followTo Print GR Card for Multiple / Single Guest who arrived today. Screenshot 1: To Print GR card for any booking, Open Edit Transaction and follow Screenshot. Screenshot 2: To print GR Card for all share at the same time. Screenshot 3:

How to give or remove discount on Group booking?

You can give a discount on all Group booking at one time, not needed to open each group booking and give them a discount. Path: Edit Group >> RoomYou can give a discount on all Group booking at one time, not needed to open each group booking and give them a discount. Path: Edit Group >> Room Information >> Select Booking you want to give discount >> Options >> Group Discount Screenshot 1: Screenshot 2: The same way, if there is group discount […]

Is it possible to unblock room for specific period?

Yes, it's possible to unblock room for a specific period. Screenshot 1 Select Unblock room option by click on that particular block room as per displayYes, it’s possible to unblock room for a specific period. Screenshot 1 Select Unblock room option by click on that particular block room as per display on above screenshot. Screenshot 2 Select Unblock date for which you want to unblock that room as per provided above screenshot. If above window not able to open by […]

Is it Possible to Reactivate/Undo Reservation which are Marked as No Show/Cancelled/Void ?

Yes, it is Possible to Reactivate No Show and Cancelled Reservation in eZee Absolute only before Night Audit. We can not Reactivate the VoidYes, it is Possible to Reactivate No Show and Cancelled Reservation in eZee Absolute only before Night Audit. We can not Reactivate the Void Reservation. Reservation Type          Reactivate on Current Day      Reactivate after Night audit  No Show Reservation        Yes No Canceled Reservation        Yes […]

How to mark No Show any Reservation in eZee Absolute?

Path: I. From Stay View (If today is Arrival Date) 1. Right-click on a reservation -> Click on "No Show" reservation 2. Add No Show Fee ifPath: I. From Stay View (If today is Arrival Date) 1. Right-click on a reservation -> Click on “No Show” reservation 2. Add No Show Fee if applicable 3. Select reason for No Show 4. Save. Screenshot : II. From Reservation List 1. Goto Reservation List, search for Reservation -> Click on Down arrow and […]