Is it possible to change Rooms color in eZee Absolute?

Yes, It is possible to change color for Rooms, you can change color for room types from a configuration. Goto eZee Configuration >> Rooms >>Yes, It is possible to change color for Rooms, you can change color for room types from a configuration. Goto eZee Configuration >> Rooms >> Room type >> Edit Room Type and change Color you want

How to send booking cancellation email?

In eZee Absolute if you cancel any booking there are 2 ways to send cancellation email, one is automated which send email after cancellation done, and anotherIn eZee Absolute if you cancel any booking there are 2 ways to send cancellation email, one is automated which send email after cancellation done, and another is Manually in which you need to send manually from that booking. To enable Automated cancellation email: Goto Configuration >> Setting >> General >> Print and Email setting […]

How to enable automated Green Tax for Maldives properties?

In Maldives, Green Tax is calculated as $3/pax/night for a guest house and $6/pax/night for hotels & resorts. This green tax is applicable only onIn Maldives, Green Tax is calculated as $3/pax/night for a guest house and $6/pax/night for hotels & resorts. This green tax is applicable only on Tourist if they stay more than 12-hour rule, System will check whether the guest is Tourist, Local or Work Permit Holder.  if it is selected as Tourist, Green Tax will be applied. […]

Can we add more Salutations?

Yes, We can add more Salutations in a system, you can just drop an email to cm@ezeetechnosys.com with new Salutations and our technical team will add itYes, We can add more Salutations in a system, you can just drop an email to cm@ezeetechnosys.com with new Salutations and our technical team will add it for you.

How to generate invoice number for No show and cancel bookings?

To generate Invoice for Cancel and No Show bookings, we can change some setting, and then invoice number will generate on cancel and no show booking. BelowTo generate Invoice for Cancel and No Show bookings, we can change some setting, and then invoice number will generate on cancel and no show booking. Below is the setting applicable for same. Also, we have to set to control generating invoice nos for no charge/void charge folios. Post Cancellations/No shows, 1) New Folio Created […]

How to Configure Payment Gateway with eZee Absolute?

First of all you need to purchase below payment gateway or you must have these payment gateway, then ask account manager to active it by email onFirst of all you need to purchase below payment gateway or you must have these payment gateway, then ask account manager to active it by email on cm@ezeetechnosys.com Please follow below steps to configure Payment Gateway. 1)  Go to eZee Configuration On Display Settings page, select your desired Payment Gateway, as shown in screenshot below. […]

How to use Guest Portal in eZee Absolute?

To use Guest Portal Service, please refer following steps with screenshots; Step 1: Activate Guest Portal  Path: Go to eZee Absolute ConfigurationTo use Guest Portal Service, please refer following steps with screenshots; Step 1: Activate Guest Portal  Path: Go to eZee Absolute Configuration >> Settings >> Others >> Guest Portal Settings >> then activate the Guest Portal and set the visibility settles, general settings, and Property Map as per your preference. (Refer below screenshot) Step 2: […]

What is IP Config in eZee Absolute? How to configure it?

eZee Absolute is a cloud-based system thereby, considering a security factor, we have a privilege for the user account to login through specific IP addresseZee Absolute is a cloud-based system thereby, considering a security factor, we have a privilege for the user account to login through specific IP address only. If we do not wish to give GLOBAL login access to the user, we need to define specific IP addresses and here is the Path : Login into eZee […]

In eZee Absolute, how can i change fonts in the Email Template?

Following are the Steps to Change the fonts in to the Email Template in eZee Absolute 1) Login in to eZee Absolute Configuration 2) Go to Master TabFollowing are the Steps to Change the fonts in to the Email Template in eZee Absolute 1) Login in to eZee Absolute Configuration 2) Go to Master Tab >>>Email Template>>>Templates 3) Click on pencil Mark (Edit) in front of the template you want to edit . 4) Select the Sentence/Word you want  to change the […]

Reservation clerk user role is not able to book reservation it’s say Access Denied! (Assign Room) Your User account does not have rights to access this functionality.

While taking a reservation if User gets above message, then follow the below steps and screenshot to overcome the same. 1) Login to eZee AbsoluteWhile taking a reservation if User gets above message, then follow the below steps and screenshot to overcome the same. 1) Login to eZee Absolute Configuration 2) Click on User tab. 3) Select User who is not able to perform reservation click on Edit button. 4) Tick mark the Assign Room privilege and click on […]

In eZee Absolute – How do I update/change user login password?

You can login with User who has administrator rights. Path: eZee Configuration >> User List >> Select User >> Click on Reset PasswordYou can login with User who has administrator rights. Path: eZee Configuration >> User List >> Select User >> Click on Reset Password  >> Insert New Password. Screenshot 1: Screenshot 2:

CGST and SGST tax for GST configure but tax applied for room charges showing under Other Taxes.

The development team has introduced the new setting for showing different tax for room charges (CGST and SGST) and extra charges (Other tax). TheyThe development team has introduced the new setting for showing different tax for room charges (CGST and SGST) and extra charges (Other tax). They introduced two new Parameters on Display Settings Screen for Folio Detail Template 14 – GST and Group Invoice Template 6 – GST/Pro Forma Template 6 – GST 1) CGST Tax 2) SGST […]

How to Print Inclusion on GR Card ?

Inclusion is not able to print on GR Card. For that you need to print Folio and to print Inclusion on Folio you need to unable from eZee AbsoluteInclusion is not able to print on GR Card. For that you need to print Folio and to print Inclusion on Folio you need to unable from eZee Absolute configuration.

How to receive feedback from client about services after checkout.

To receive feedback from client in eZee Absolute for that first you need to login with eZee Absolute configuration and follow the below mention steps. 1)To receive feedback from client in eZee Absolute for that first you need to login with eZee Absolute configuration and follow the below mention steps. 1) Master >> Marketing >> Email Marketing & Scheduling 2) Select Type as Post Departure and click on Search. 3) Click on edit button for Template Rate our service, give […]

Is it possible to have auto night audit feature in eZee absolute?

Yes, It is possible to set auto night audit feature in eZee Absolute. First you need to drop an email to active this feature to cm@ezeetechnosys.com andYes, It is possible to set auto night audit feature in eZee Absolute. First you need to drop an email to active this feature to cm@ezeetechnosys.com and accordingly concern person will enable this feature in your account. Once this feature is enabled from our side, you will be able to see AUTO SETTINGS button under Settings >> […]

In which email templates Hotel Logo is visible in eZee Absolute?

For the below email templates only system shows logo in templates. 1) Reservation Confirmation email to Guest/Booker. 2) Notification email toFor the below email templates only system shows logo in templates. 1) Reservation Confirmation email to Guest/Booker. 2) Notification email to Guest/Booker for their Booking Inquiry. 3) Email to Guest/Booker on Hold Booking This above template’s are available In Absolute configuration >> Master >> Email template >> Template 

How to send Reservation voucher as PDF Attachment?

To activate this option First login with eZee Absolute Configuration >> Settings >> General >> Check-in/Reservation >> More SettingsTo activate this option First login with eZee Absolute Configuration >> Settings >> General >> Check-in/Reservation >> More Settings >> and check the option “Send Reservation voucher as pdf” and “email reservation voucher” and save this setting. For more information follow the below steps. Screenshot:

Is it possible to configure Virtual/Imaginary/House Use room in eZee Absolute?

Yes, It is possible to configure Virtual room as Paymaster. Find attachment for configured Paymaster and how it isYes, It is possible to configure Virtual room as Paymaster. Find attachment for configured Paymaster and how it is used. https://cmezee.freshdesk.com/helpdesk/attachments/9048468109

How to change colors of Reservation/Due-out/checked out, etc statuses?

Path: Login into eZee Absolute Configuration >>Rooms >>  Status Colour >> Select colour >> Save. Screenshot 1 : Screenshot 2Path: Login into eZee Absolute Configuration >>Rooms >>  Status Colour >> Select colour >> Save. Screenshot 1 : Screenshot 2 :

How to create a new room in eZee Absolute?

Path: Login into eZee Absolute Configuration >>Rooms >>  Room >> Add Room  >> Enter Details >> Save  Screenshot 1:Path: Login into eZee Absolute Configuration >>Rooms >>  Room >> Add Room  >> Enter Details >> Save  Screenshot 1: Screenshot 2: