How to Confirm a failed reservation easily in eZee Absolute?
Sometimes a hotels receives failed reservations because guest didn’t make the payment using the payment gateway within give time and we notify our hotelsSometimes a hotels receives failed reservations because guest didn’t make the payment using the payment gateway within give time and we notify our hotels for such reservations in order for them to communicate with the guest and confirm it. To confirm this reservations in our system, it was taking more time when they have to […]
How to reset the password at your end in eZee Absolute?
The user can change the password at his/her end through the forget password option. How to Access: In order to reset the password, please follow the belowThe user can change the password at his/her end through the forget password option. How to Access: In order to reset the password, please follow the below steps and video. Please note: If the user’s email id is added, the link to reset the password will be sent to the user’s email. If the user’s email […]
MyKad Malaysia Error : -1: Retrieving the COM class factory for component with CLSID {8948851E-F316-499E-90F6-B618BBA3BC5A} failed due to the following error: 80040154. [Process-clsUT2700]
Mykad Error with eZee Absolute: Utrust2700 (LATEST) How to solve: 1. Close eZeeMYKAD Service 2. Download file name: UT2700_For Absolute MYKADMykad Error with eZee Absolute: Utrust2700 (LATEST) How to solve: 1. Close eZeeMYKAD Service 2. Download file name: UT2700_For Absolute MYKAD Registry https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Integration/MyKad/UT2700.zip 3. Extract zip file into C Drive 4. Open Command Prompt as run as admin
How to transfer all the Group charges on the Group owners folio in eZee Absolute?
Yes, it's possible to transfer all the Group charges on the Group owner's folio in eZee Absolute. How to Access: In order to transfer all the GroupYes, it’s possible to transfer all the Group charges on the Group owner’s folio in eZee Absolute. How to Access: In order to transfer all the Group charges on the Group owner’s folio in the eZee Absolute PMS system please follow the below steps and video. Path: Edit Reservation >> Folio Operations >> Check mark on […]
How to check in existing reservation in the eZee Mobile App?
Check-in we can do in the eZee Absolute Mobile App from the existing reservation. Once the guest arrives at the hotel, the front desk operator can performCheck-in we can do in the eZee Absolute Mobile App from the existing reservation. Once the guest arrives at the hotel, the front desk operator can perform check-in operations in the Mobile App as well. How to Access: In order to check-in a room, please follow the below steps and video. Location: eZee absolute PMS stay view […]
Why do I get a message of room in use / Locked by some user when I try to edit transaction open transaction ( Net Lock ) in eZee Mobile App?
A system shows this message for the below reasons:1) If two users try to open/work on the same transaction/room at the same time.2) Your transaction/room isA system shows this message for the below reasons: 1) If two users try to open/work on the same transaction/room at the same time.2) Your transaction/room is open and you directly close the Folio from the App. How to Access: In order to remove the net lock please follow the below steps and video: Location: […]
How to activate a Travel Agent in eZee Absolute?
A travel agent is a person whose job is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would beA travel agent is a person whose job is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would be getting bookings from offline/online Travel Agents, So it is required to add that Travel agent in the eZee database. User Privilege: eZee configuration >> User >> Edit user >> Privileges >> Front […]
eZee Absolute (PMS) Configuration Manual
Please find the attached Manual of eZee Absolute (PMS) Configuration which will guide you about all thePlease find the attached Manual of eZee Absolute (PMS) Configuration which will guide you about all the modules.
How to re-assign tax if exempted at the time of reservation in eZee Absolute?
If you have exempted the Tax at the time of creating the reservation and then you want to re-assign the Tax again? Yes, it's possible to re-assign tax.If you have exempted the Tax at the time of creating the reservation and then you want to re-assign the Tax again? Yes, it’s possible to re-assign tax. please refer to the steps shown below User Privilege: To Assign tax, users are required to have compulsory rights edit an item on an audited data and […]
How to add more bookings to a single Reservation?
Yes, it's possible to add more bookings to a reservationE.g. Any Guest who has already booked for 1 Room now after coming to Hotel they request for 1 moreYes, it’s possible to add more bookings to a reservation E.g. Any Guest who has already booked for 1 Room now after coming to Hotel they request for 1 more Room so now using this “Add new booking” we can easily convert their 1 Room Booking to 2 or more Room Booking (Group Booking) Please […]
How to use the Lost and Found option in eZee Absolute?
The lost and Found option is generally used to update the entry of the precious things which have been lost or found on the Hotel premises. How to access:The lost and Found option is generally used to update the entry of the precious things which have been lost or found on the Hotel premises. How to access: In order to access the lost and found option in the system, refer to the below screenshots and steps. ==} How to Add Lost Path: Menu […]
How to Merge existing Group Reservations in eZee Absolute?
Yes, it is possible to merge existing group reservations and create one group reservation. Note: Merge group reservations are only possible when the BookingYes, it is possible to merge existing group reservations and create one group reservation. Note: Merge group reservations are only possible when the Booking status is a reservation. once the guest is checked-in we can not merge group reservations. Please refer to the steps shown in the video and screenshots. Path: Reservations >> Switch to […]
How to change Group Owner in the eZee Absolute?
Yes, it's possible to change the group owner after a group reservation is added in the eZee Absolute 2.0.Please refer to the steps shown in the video andYes, it’s possible to change the group owner after a group reservation is added in the eZee Absolute 2.0. Please refer to the steps shown in the video and screenshot for the same Path: Edit reservation >> Room Charges >> Group Info >> More >> Change group owner >> Select the new group owner >> […]
What is Multi-Factor Authentication (MFA) and why is MFA Important?
Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resourceMulti-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. MFA is a core component of a strong identity and access management (IAM) policy. Rather than just asking for a username and […]
How to Reset Multi-Factor Authentication (MFA) for the User?
If the user is lost his QR code and wants a new one, he can reset it and generate a new QR code. To do so, please follow the steps below.eZee ReservationEZEEIf the user is lost his QR code and wants a new one, he can reset it and generate a new QR code. To do so, please follow the steps below.eZee Reservation EZEE RESERVATION: Path: eZee Reservation -> User Once you click, you can two options. 1. Reset and 2. Disable The same feature is […]
How to Enable Multi-Factor Authentication (MFA)?
To enable this feature, please follow the below steps. EZEE RESERVATION: Path: eZee Reservation -> Settings -> SecurityTo enable this feature, please follow the below steps. EZEE RESERVATION: Path: eZee Reservation -> Settings -> Security Settings Once it is enabled, the hotelier must activate it for the particular user. So, for the activation, follow the below steps shown in the screenshot. Path: eZee Reservation -> Users Once you click, the below screen will be visible […]
How to Disable Multi-Factor Authentication (MFA) Partially/Completely?
If the hotelier wants to disable 2FA for any user, he can do it using the below screen. EZEE RESERVATION: Path: eZee Reservation -> UserIf the hotelier wants to disable 2FA for any user, he can do it using the below screen. EZEE RESERVATION: Path: eZee Reservation -> User Module Once you click, you can two options. 1. Reset and 2. Disable The same feature is implemented on the two more screens. ABSOLUTE CONFIGURATION: Path: eA Configuration -> Users NEW […]
How to Take a Quick Group Booking in one shot with the Required number of Rooms in eZee Absolute?
Yes, It is possible to take a quick group booking with the required number of rooms in one shot. Note: If the 'room selection' setting in configuration isYes, It is possible to take a quick group booking with the required number of rooms in one shot. Note: If the ‘room selection’ setting in configuration is set as mandatory while taking reservations then “Quick Group Booking” will not work. How to Access: In order to take a quick group booking in eZee absolute […]
How to Book all available Rooms for Group booking or Bulk Booking in eZee Absolute?
Yes, It is possible to book all the available rooms in one click for group or bulk booking. Note: If the 'room selection' setting in configuration is setYes, It is possible to book all the available rooms in one click for group or bulk booking. Note: If the ‘room selection’ setting in configuration is set as mandatory while taking reservations then “Book all available Rooms” will not work. How to Access: In order to book all the available rooms in one click please […]
How to change the guest profile in a single booking in eZee Absolute?
Yes, It is possible to change the guest name for single bookings.How to Access: In order to change the guest profile in a single booking please followYes, It is possible to change the guest name for single bookings. How to Access: In order to change the guest profile in a single booking please follow the below steps and video. Path: Edit reservation >> Guest details >> Add Master Profile >> Add the guest details >> Save