How can we change a reservation’s room type in eZee Absolute 2.0?

Sometimes it's required to change room type for several reasons like a guest requesting to upgrade his booking with a higher category room type, Due toSometimes it’s required to change room type for several reasons like a guest requesting to upgrade his booking with a higher category room type, Due to maintenance work, it’s required to allocate different room types instead of booked room type. How to Access: In order to perform a change reservation room type operation please follow […]

How to room move for group reservation in eZee Absolute 2.0?

We can not move rooms for group reservation at one click, we need to perform room move one by one for all booking. This room move operation we can performWe can not move rooms for group reservation at one click, we need to perform room move one by one for all booking. This room move operation we can perform only at reservation mode once we perform guest check-in system not allow to move rooms. but if there are future bookings or not check-in yet, […]

How to print Single or Multiple GR card in eZee Absolute 2.0?

Once the guest arrives at the hotel, the front desk agent creates a guest registration card in order to collect important guest information which isOnce the guest arrives at the hotel, the front desk agent creates a guest registration card in order to collect important guest information which is required to sign from the guest.  Once guest check-In to a hotel, the hotelier prints GR Card for guest reference, Below are the steps on how to Print GR Card for […]

How to Void Group Reservation / Single Reservation from Group Booking in eZee Absolute 2.0?

Void Group reservation / Single Reservation from Group Booking: If by mistakenly one of the users make a Group reservation and they are looking to void itVoid Group reservation / Single Reservation from Group Booking: If by mistakenly one of the users make a Group reservation and they are looking to void it instead of voiding the one by one all reservation we can void directly Group Booking in a single way. Also if we are looking to void a single […]

Is it possible to undo Cancel reservations in eZee Absolute 2.0?

Cancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay atCancellation: cancel a reservation mean, someone who has booked a room has informed you before arriving that they no longer wish to stay at your hotel it says cancellation. How to Access: In order to perform undo cancel reservation in the eZee absolute PMS system please follow the below steps before the night audit. Screenshots: Once the Night audit […]

Is it possible to do undo No Show reservations in eZee Absolute 2.0?

No show: In the Hospitality Industry, a person who does not arrive where and when they should at a hotel or motel, andNo show: In the Hospitality Industry, a person who does not arrive where and when they should at a hotel or motel, and makes no explanatory contact, is called a No–Show. How to Access: In order to perform undo no-show in the eZee absolute PMS system please follow the below steps. Location: eZee absolute PMS >> Reservations >> Search >> Select status as […]

How to add/edit Inclusion in eZee Absolute 2.0?

Inclusion: Inclusion predefined extra charges which are posting automatically on the night audit. When the night audit performed the inclusion willInclusion: Inclusion predefined extra charges which are posting automatically on the night audit. When the night audit performed the inclusion will be posted auto on the booking. So if is there any guest who is taking an extra charge daily or at the check-in or checkout or a custom date then we can add inclusion on the booking […]

How to Void booking from eZee Absolute 2.0?

To Void any booking from Absolute, you can refer to Void Transaction, After clicking on Void Transaction, you can select a reason, if there is no reasonTo Void any booking from Absolute, you can refer to Void Transaction, After clicking on Void Transaction, you can select a reason, if there is no reason preloaded, you can click on + to add a new reason. Location: (1) eZee absolute PMS >>Stayview (2) eZee absolute PMS >> Stay view >> Front office>>Reservations User […]

How to set the housekeeping status for dirty room as “clean” for all the rooms 2.0?

In the Hotel industry, They need to clean Room after guest checked-out, to do this, they can use the Housekeeping module and change room status to Clean.In the Hotel industry, They need to clean Room after guest checked-out, to do this, they can use the Housekeeping module and change room status to Clean. Room status will change to Dirty on check-out and then Hotelier can change to Clean. How to access: In order to clear the status of all the rooms refer […]

How to send a booking cancellation email from eZee Absolute 2.0?

In eZee Absolute if you cancel any booking there are 2 ways to send cancellation email, one is automated which send an email after cancellation is done, andIn eZee Absolute if you cancel any booking there are 2 ways to send cancellation email, one is automated which send an email after cancellation is done, and another is Manually in which you need to send manually from that booking. How to Access: In order to send a booking cancellation email please follow the below […]

How to exempt tax in eZee Absolute 2.0? (even after check-in/Reservation)

Tax exemption is the reduction or removal of a liability to make a compulsory payment of tax. For eg. In the Maldives, all tourists outside of MaldivesTax exemption is the reduction or removal of a liability to make a compulsory payment of tax. For eg. In the Maldives, all tourists outside of Maldives have to pay Tourist tax base on pax local visitors are exempted from this tax to be applied. How to Access: In order Exempt Tax please follow the below […]

How to perform Room Move operation in eZee Absolute 2.0?

Room Move is an operation that is performed when a guest wants to change their room during their stay. let's say they are staying in room 101 for the firstRoom Move is an operation that is performed when a guest wants to change their room during their stay. let’s say they are staying in room 101 for the first night but from the second night onward we move them to room 105, the reasons to perform these room me operations are like … Guests […]

Can I print a voucher for extra charges posted in a room in eZee Absolute 2.0?

Yes, We can print vouchers for extra charges. How to Access: In order to print extra charges vouchers, please follow the below steps andYes, We can print vouchers for extra charges. How to Access: In order to print extra charges vouchers, please follow the below steps and video. Path: Edit Transaction/Room >> Folio Operations >> Select the Extra charge >> Click on ““>> Print Voucher. Screenshot :

How to create a company/city Ledger account in eZee Absolute 2.0?

Company/City ledger: When we received booking from any company and the charges will be paid later by that company so in this type of transaction we requireCompany/City ledger: When we received booking from any company and the charges will be paid later by that company so in this type of transaction we require to post that guest folio charges to the company/City ledger account and to manage that company account first its require to add in the system by following below mention […]

How to give Complimentary room in eZee Absolute 2.0?

The Complimentary Guest Room(s) is for free overnight lodging at a Participating Hotel during the stay. Location: eZee absolute PMSThe Complimentary Guest Room(s) is for free overnight lodging at a Participating Hotel during the stay. Location: eZee absolute PMS >> Add reservation >> Sell as Complimentary User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Front office >> Allow selling Room as Complimentary, Allow Rate Beyond Threshold How to access: In order to perform complimentary […]

How to auto allocate rooms to a group booking in eZee Absolute 2.0?

By Auto Room Allocation, you can assign Rooms automatically to Group booking, you do not need to assign each room manually, it will assign rooms automaticallyBy Auto Room Allocation, you can assign Rooms automatically to Group booking, you do not need to assign each room manually, it will assign rooms automatically based on the availability of rooms. User Privileges:  eZee Absolute configuration  >>  User  >>  Edit User  >>  Privileges  >>  Front Office  >>  Assign Room Location: eZee Absolute front office >> […]

How to create/activate a Travel Agent in eZee Absolute 2.0?

A travel agent is a person whose job is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would beA travel agent is a person whose job is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would be getting bookings from offline/online Travel Agent, So it is required to add that Travel agent in the eZee absolute PMS database. User Privilege: eZee absolute configuration >> User >> Edit user >> […]

How to re-active any No-Show reservations after night audit in eZee Absolute 2.0?

After the night audit, for any booking which was marked as no show and you want to activate, you can use this option, after you activate no show booking, ItAfter the night audit, for any booking which was marked as no show and you want to activate, you can use this option, after you activate no show booking, It will have a new arrival date the same as the current working date. How to Access: In order to re-active No show reservations follow the below […]

How to re-active any Cancelled reservations after the night audit in eZee Absolute 2.0?

After the night audit, for any booking which was Canceled and you want to activate, you can use this option, after you activate Canceled the booking, it willAfter the night audit, for any booking which was Canceled and you want to activate, you can use this option, after you activate Canceled the booking, it will have new arrival the same as the current working date. Location: Front Office >> Reservation List >> Search for Cancelled Reservation >> Active Booking. 1. Go to […]

How to edit or change the guest profile in a group booking for one room in eZee Absolute 2.0?

Yes, It is possible to edit/change one guest name for group bookings. How to Access: In order to edit/change the guest profile in a group booking forYes, It is possible to edit/change one guest name for group bookings. How to Access: In order to edit/change the guest profile in a group booking for one room please follow the below steps and video. Location: eZee absolute PMS  >> Reservations >> Checkmark “Group” button on top left side User Privilege: eZee absolute configuration >> User >> […]