Can I exempt the tax applied on extra charge in eZee Absolute 2.0?

Yes, you can. If you had tax applied on extra charges and you want to exempt it, you can exempt it from the system. How to access: In order to exempt aYes, you can. If you had tax applied on extra charges and you want to exempt it, you can exempt it from the system. How to access: In order to exempt a tax on extra charge refer to the below video and steps. Location: Edit Reservation >> Folio Operations >> Folio Operations >>  Tax Operation >> […]

How to do Balance Transfer in eZee Absolute 2.0?

We have an feature in eZee Absolute that we can transfer the balance to the another folio / room. This is need when two guest are staying in our hotel andWe have an feature in eZee Absolute that we can transfer the balance to the another folio / room. This is need when two guest are staying in our hotel and only will be paid the bill so in that scenario we can move the balance of the source guest to destination guest ( Who […]

How to pay travel agent commission via eZee Absolute 2.0?

Hotelier received bookings from local travel agents and OTA like Trip Adviser, MMT, Expedia for bookings received for his hotel, and against that booking,Hotelier received bookings from local travel agents and OTA like Trip Adviser, MMT, Expedia for bookings received for his hotel, and against that booking, they get a commission as per discussion. That commission hotelier can pay in the eZee absolute PMS system and if OTA collects payment then deduct a commission and pay to the […]

When I try to Amend Stay in eZee Absolute 2.0, the system shows error message “Room Inventory is Zero”.

This is happening when the room inventory is zero for that date on which we are looking to amend the stay or make a new reservation. Screenshot of ErrorThis is happening when the room inventory is zero for that date on which we are looking to amend the stay or make a new reservation. Screenshot of Error Message: Solution: There are certain confirmed bookings for the same date, to which rooms are not assigned and you are trying to assign a room to NEW […]

Is it possible to offer different rates in eZee Absolute for each individual bookings in group reservation 2.0?

When we are adding group reservations at that time as per room availability or guest required different categories rooms for group reservations which applyWhen we are adding group reservations at that time as per room availability or guest required different categories rooms for group reservations which apply different charges. How to Access: In order to give the different rates for each room in group reservation please follow the below steps and video. Location: eZee absolute PMS stay view >> Walk […]

How to Add/Delete/Edit a Salesperson in eZee Absolute 2.0?

Salesperson: Now when a booking comes from a Travel Agent, they basically come through a Salesperson working under that particular Travel Agent. So we areSalesperson: Now when a booking comes from a Travel Agent, they basically come through a Salesperson working under that particular Travel Agent. So we are providing a facility to map a Salesperson with the travel agent and bookings. This helps hoteliers to evaluate Salesperson’s performance and contribution to increase overall revenue. How to access: In […]

How to Void Inclusion from Bookings in eZee Absolute 2.0?

Inclusion: Inclusion predefines extra charges which are posted automatically on the night audit. When the night audit is performed the inclusion will beInclusion: Inclusion predefines extra charges which are posted automatically on the night audit. When the night audit is performed the inclusion will be posted auto on the booking. So if is there any guest who is taking an extra charge daily or at the check-in or checkout or a custom date then we can add inclusion on […]

How to give or remove the discount on Group booking in eZee Absolute 2.0?

You can give a discount on all Group booking at once, not needed to open each individual group booking and give them a discount. How to Access: InYou can give a discount on all Group booking at once, not needed to open each individual group booking and give them a discount. How to Access: In order to give or remove the discount on Group booking please follow the below steps and video. Pre-requisite: eZee Absolute Configuration >> Master >> General >> Discounts. User Privilege: eZee […]

How to check Daily Revenue in Ezee Absolute 2.0?

Path: Login into eZee Absolute >> Front Office >> Reports >> (Under) Back Office Report >> Please refer "DailyPath: Login into eZee Absolute >> Front Office >> Reports >> (Under) Back Office Report >> Please refer “Daily Revenue“ Screenshot:

How to get revenue and the total room nights sold per month in one report ( Room Sale Statistics ) from eZee Absolute 2.0?

Yes, there is a way to get such a report.   Path: Login into eZee Absolute >> Front Office >> Reports >> (Under) Statistical Report >> Please referYes, there is a way to get such a report.   Path: Login into eZee Absolute >> Front Office >> Reports >> (Under) Statistical Report >> Please refer “Room Sale Statistics“ Screenshot:

Is there a report that gives details of VIP arrivals in eZee Absolute 2.0?

No, there isn't any such report available, as of now. However, you can refer Guest Database in Front Office tab, to obtain your required details. Path:No, there isn’t any such report available, as of now. However, you can refer Guest Database in Front Office tab, to obtain your required details. Path: Login into eZee Absolute >> Front Office >> Guest Database >> Export. Screenshot:

How to delete discount given on room charges in eZee Absolute 2.0?

How to Access: In order to remove the discount applied on room charges follow the below steps. Screenshot 1: Edit Reservation >> Room Charges  >>How to Access: In order to remove the discount applied on room charges follow the below steps. Screenshot 1: Edit Reservation >> Room Charges  >> Click on %Discount tab >> Select Delete option from discounts window as per below Screenshot Screenshot 2: A > To Delete Discount from Group Booking Edit Reservation >> Room Charges tab >> Group […]

How to define Travel Agent Commission at the time of booking or after booking in eZee Absolute 2.0?

Travel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels and againstTravel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels and against that booking, he receives a commission from hotels. There are several ways to assign TA and define the commission plan which is as follows. Location: eZee Absolute >> Front office >> Walk-in / Reservation screenshot 1: […]

Is it possible to download Guest Image and Identity from eZee Absolute 2.0?

Yes, If you upload guest Image / Identity at the time of booking or from edit guest, you can download the same images from Guest Database. How toYes, If you upload guest Image / Identity at the time of booking or from edit guest, you can download the same images from Guest Database. How to Access: In order to download Guest Image and Identity please follow the below steps. Location: Menu >> Front Office >> Guest Database >> Search for Guest name >> […]

How to add & map(assign) city ledger payment against the folio in the eZee Absolute 2.0?

What is City Ledger Advance payment or folio mapping?This is a credit/company/hotelier/ Direct Billing account on which guest folio charges will beWhat is City Ledger Advance payment or folio mapping?This is a credit/company/hotelier/ Direct Billing account on which guest folio charges will be posted for the moment to perform guest checkout. Hotelier received payment from add payment and map city ledger folio with payment receive from city ledger.  Received from City Ledger: Travel Agent/ Company Name / Room Owner […]

What is POS (Incidental Invoice) in eZee Absolute 2.0?

POS means: Point of sales The hotelier can manage their miscellaneous sales from POS by generating Incidental invoice, basically some Guests are notPOS means: Point of sales The hotelier can manage their miscellaneous sales from POS by generating Incidental invoice, basically some Guests are not staying in your Rooms, but still, they are using your facility, so those facilities charges you can manage from POS. As an example; the restaurant charges you can manage from here, or another […]

How can we change a reservation’s room type in eZee Absolute 2.0?

Sometimes it's required to change room type for several reasons like a guest requesting to upgrade his booking with a higher category room type, Due toSometimes it’s required to change room type for several reasons like a guest requesting to upgrade his booking with a higher category room type, Due to maintenance work, it’s required to allocate different room types instead of booked room type. How to Access: In order to perform a change reservation room type operation please follow […]

How to room move for group reservation in eZee Absolute 2.0?

We can not move rooms for group reservation at one click, we need to perform room move one by one for all booking. This room move operation we can performWe can not move rooms for group reservation at one click, we need to perform room move one by one for all booking. This room move operation we can perform only at reservation mode once we perform guest check-in system not allow to move rooms. but if there are future bookings or not check-in yet, […]

How to print Single or Multiple GR card in eZee Absolute 2.0?

Once the guest arrives at the hotel, the front desk agent creates a guest registration card in order to collect important guest information which isOnce the guest arrives at the hotel, the front desk agent creates a guest registration card in order to collect important guest information which is required to sign from the guest.  Once guest check-In to a hotel, the hotelier prints GR Card for guest reference, Below are the steps on how to Print GR Card for […]

How to Void Group Reservation / Single Reservation from Group Booking in eZee Absolute 2.0?

Void Group reservation / Single Reservation from Group Booking: If by mistakenly one of the users make a Group reservation and they are looking to void itVoid Group reservation / Single Reservation from Group Booking: If by mistakenly one of the users make a Group reservation and they are looking to void it instead of voiding the one by one all reservation we can void directly Group Booking in a single way. Also if we are looking to void a single […]