25. General Error: 1 CardDataStr Invalid – Keycard
If we see the above message while generating a key from eZee absolute, the concern is with the Keycard, which is not able to read and write theIf we see the above message while generating a key from eZee absolute, the concern is with the Keycard, which is not able to read and write the card with Encoder. To make it confirm, we can ask hoteliers to place card on the encoder and generate the card from Door Lock Software ProUSB. We […]
ID Scanner Service Not responding. – ID Scanner
If any hoteliers visit live chat support and inform us that, while clicking on ID scanner button they are getting message ID Scanner not responding. WeIf any hoteliers visit live chat support and inform us that, while clicking on ID scanner button they are getting message ID Scanner not responding. We need to check some of the possibilities which are as follows. The above message can raise in some of the scenarios, first is integration files have been removed due […]
Needs to Run Hello Service every time to run Mykad / ID scanner to run the interface. – ID Scanner.
If any client or reseller complains that every time to run the interface correct. They need to run Hello Link in the browser to get the ID scanner orIf any client or reseller complains that every time to run the interface correct. They need to run Hello Link in the browser to get the ID scanner or Mykad to work. We need to troubleshoot some steps. It can be possible that the ID scanner Host file license is expired and due to this […]
-1: Retrieving the com class factory for component with CLSID Failed due to the following error. – ID Scanner.
If we see the above message while clicking on the Mykad option to fetch Mykad details from the Device. We need to check some settings which are asIf we see the above message while clicking on the Mykad option to fetch Mykad details from the Device. We need to check some settings which are as follows. The above message can raised in some of the scenarios, first Mykad Dll files are not registered on the machine. Which can be registered as follows. […]
HTTP could not register URL Http://+:1212/eZeeIDscannerService. – ID Scanner.
If we see the above message while opening the ID scanner file, we need to check the Task manager. It can be possible that the ID scanner Host fileIf we see the above message while opening the ID scanner file, we need to check the Task manager. It can be possible that the ID scanner Host file is running but, it might be possible that the port number which is connected with the ID scanner is used by another port. It is not […]
Selected Scanner is used by another application. – ID Scanner.
If we see the above message while clicking on the ID scanner button, we need to check if the Host file is not stuck. It can be possible that the IDIf we see the above message while clicking on the ID scanner button, we need to check if the Host file is not stuck. It can be possible that the ID scanner Host file is running but, it might have been stuck. We can start the service from eZee folder or if it is placed […]
System.net webexeption: theunderlying connection was closed System.io.io exeption etc. – ID Scanner.
If we see the above message while running eZee Host file of IDscanner Services, we need to check if a user has admin rights or not for theIf we see the above message while running eZee Host file of IDscanner Services, we need to check if a user has admin rights or not for the Machine. This can only happen if the user who is logged in to the machine is not having the user right to run the service as an […]
Service is Closed at your Terminal. – ID Scanner.
If we see the above message while fetching the ID scanner information from eZee Absolute while clicking on the ID scanner button or Mykad Button. weIf we see the above message while fetching the ID scanner information from eZee Absolute while clicking on the ID scanner button or Mykad Button. we need to check some of the possibilities which are mentioned below. If we see the above message while generating the key, we need to check some of the possibilities. […]
Unknown Operator Error. – ID Scanner. – Keycard.
If we see the above message while generating a key from eZee absolute, the concern is with the Door lock software which is not responding. Also, weIf we see the above message while generating a key from eZee absolute, the concern is with the Door lock software which is not responding. Also, we need to check some options from our side in order to prevent the same. We need to go to Control Panel – Uninstall Program Section – Turn Windows […]
Socket Exception no connection could be made to the target machine actively refused it 127.0.0.1:5002 for operation. – Keycard.
If we see the above message while generating a key from eZee absolute, the concern is with the encoder IP address and Port number which must have beenIf we see the above message while generating a key from eZee absolute, the concern is with the encoder IP address and Port number which must have been changed. The above message can be in any language based on the country’s language if other as below. Make sure that Server IP and Port number are […]
System.net webexeption: theunderlying connection was closed System.io.io exception etc. – Keycard.
If we see the above message while running eZee Host file of Keycard Services, we need to check if a user has admin rights or not for theIf we see the above message while running eZee Host file of Keycard Services, we need to check if a user has admin rights or not for the Machine. This can only happen if the user who is logged in to the machine is not having the user right to run the service as an […]
Unable to read data from the transport connection: A connection attempt failed. – Keycard.
If we see the above message while generating the key from the eZee absolute software we need to check if the server IP and Port number of the EncoderIf we see the above message while generating the key from the eZee absolute software we need to check if the server IP and Port number of the Encoder is not changed. Make sure that Server IP and Port number are the same in eZee service, which we get from the hoteliers. These details should […]
Microsoft .Net Framework error while clicking on port setting or setting option. – Keycard.
If we see the above message while stopping the service or while clicking on port settings or setting options. We need to check some settings which areIf we see the above message while stopping the service or while clicking on port settings or setting options. We need to check some settings which are as follows so we can stop occurring this again and again. We need to go to Control Panel – Uninstall Program Section – Turn Windows Feature On or […]
Fail: to generate card: FFFF1006 for operation. – Keycard.
If we see the above message while generating the key from the eZee absolute software we need to check the com port of the Door lock software isIf we see the above message while generating the key from the eZee absolute software we need to check the com port of the Door lock software is correct. It can be possible that the Door Lock software Port has been changed and communication with the HTTPS interface is not working with eZee Service. We […]
Can’t connect to the device for operation. – Keycard.
If we see the above message while generating the key from the eZee absolute software we need to check if the Door lock software Orbita is notIf we see the above message while generating the key from the eZee absolute software we need to check if the Door lock software Orbita is not open. We can resolve the message easily as Orbita Door lock doesn’t support communication with eZee service if the Door lock Software is open. We can simply close […]
Could not load file or assembly ‘Level3Lock, Version system could not find the specified file. – Keycard.
If we see the above message while generating a key from the eZee absolute software we need to check if the SDK of Level3/4 is available in eZeeIf we see the above message while generating a key from the eZee absolute software we need to check if the SDK of Level3/4 is available in eZee integration folder or not. It can be possible that SDK file of the Door lock software has been removed from the eZee folder. There can be many […]
Error code: 47 for operation. – Keycard.
If we see the above message while generating the key from the eZee absolute software we need to check if, the license code of Level3/4 is correct orIf we see the above message while generating the key from the eZee absolute software we need to check if, the license code of Level3/4 is correct or not. The above message is related to the Door lock software License key of Level 3/4 is incorrect. We can ask the client to provide the correct […]
Could not find any recognizable digit for operation. – Keycard.
If we see the above message while generating the key from the eZee absolute software we need to check if Comman Door Digits were added correctly orIf we see the above message while generating the key from the eZee absolute software we need to check if Comman Door Digits were added correctly or not based on Orbita Software. Common Door Details can be found in the Door lock software as follows. Make sure to add based on the below example, otherwise, […]
After generating each card we need to restart the service. – Keycard.
If we get any complaint from the client, they always need to restart the service to generate the cards. This can be possible for some reasons whichIf we get any complaint from the client, they always need to restart the service to generate the cards. This can be possible for some reasons which are as follows. We need to check if the license of the eZee Service is upto date which can be seen from the link: https://interface.ipms247.com:7244/eZeeKeycardServiceLib/SayHello The browser should […]
File not found for Operation. – Keycard.
If we see the above message while generating a key from the eZee absolute software we need to check if the eZeeVC.exe file is in the folder orIf we see the above message while generating a key from the eZee absolute software we need to check if the eZeeVC.exe file is in the folder or not. We need to check if the file is in the folder or not, as due to Antivirus is installed file might get removed. Add the file […]