Is it possible to send a NoShow, Cancellation, and Stay change request from eZee to Expedia OTA?
Yes! Sending important information regarding no-shows, cancellations, and stay changes directly to Expedia is now possible, ensuring accurate reservationYes! Sending important information regarding no-shows, cancellations, and stay changes directly to Expedia is now possible, ensuring accurate reservation management and avoiding unnecessary commissions, eliminating the need to access the Expedia extranet separately. This streamlined workflow not only saves valuable time but also ensures seamless and accurate information transmission from our channel manager to Expedia. How […]
What is the use of “Exported Reports” module in the eZee Absolute PMS?
We offer several reports in our software for use by hotels. Depending on the type of report and the hotel’s requirements, the reports are exported as eitherWe offer several reports in our software for use by hotels. Depending on the type of report and the hotel’s requirements, the reports are exported as either PDFs or Excel sheets. The discrepancies that our users observed were that sometimes it took a long time to export the report for a variety of reasons, including […]
What is No-Show/Cancellation Charge in eZee Absolute?
No show : A 'No Show' occurs when a guest fails to arrive at the hotel or motel on the expected date and time of their reservation without providing any priorNo show : A ‘No Show’ occurs when a guest fails to arrive at the hotel or motel on the expected date and time of their reservation without providing any prior notice or explanation. No show Charges : To protect hotels from potential losses due to no shows, we have a feature called ‘No Show […]
How to check revenue generated from Day Use transactions in eZee Absolute?
How to Access: In order to check day-use revenue in the report please follow the below steps and video. User Privilege: eZee absoluteHow to Access: In order to check day-use revenue in the report please follow the below steps and video. User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Back Office Report >> Daily Revenue. Location: eZee Absolute PMS Stay View >> Reports >> (Under) Back Office Report >> Please refer “Daily […]
How do I show me only the guests who checked-in, in eZee Absolute?
How to Access: In order to see guest checked in report please follow the below steps and video Location: Login into eZee Absolute >>How to Access: In order to see guest checked in report please follow the below steps and video Location: Login into eZee Absolute >> Reports >> Front Office Report >> Please refer to “Guest Checked In“ User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Front Office Report >> Guest Checked […]
Where can I find a report that shows all the refunds done with eZee Absolute?
In the refund report, we can see the refunded amount with the payment type on which the payment was refunded to the guests/City leger. Location: Login intoIn the refund report, we can see the refunded amount with the payment type on which the payment was refunded to the guests/City leger. Location: Login into eZee Absolute >> Click ≡ (three lines) >> Reports >> (Under) Back Office Report >> Please refer “Daily Refund Report“ Screenshot: User Privileges: eZee absolute configuration >> User […]
How to detect cancelled, voided or No Show Reservations in eZee Absolute?
Refer reports in eZee Absolute. Location: Login into eZee Absolute >> Click ≡ (three lines) >> Reports >> (Under) Reservation Report >> Please referRefer reports in eZee Absolute. Location: Login into eZee Absolute >> Click ≡ (three lines) >> Reports >> (Under) Reservation Report >> Please refer “Cancelled Reservation / No Show Reservation / Void Reservation“ Screenshot: User Privileges: eZee absolute configuration >> User >> Edit User >> Reports >> Reservations report >> Cancelled reservation & No Show Reservation […]
Can I check the payment received via different modes on a daily basis through eZee Absolute?
Location: Login into eZee Absolute >> ≡ (three lines) >> Reports >> (Under) Back Office Report >> Please refer "Daily Receipt -Location: Login into eZee Absolute >> ≡ (three lines) >> Reports >> (Under) Back Office Report >> Please refer “Daily Receipt – Summary” or “Daily Receipt – Detail“ Screenshot : User Privileges: eZee absolute configuration >> User >> Edit User >> Report >> Back office report >> Daily Receipt – Summary & Daily Receipt – […]
What is the ‘Owner Statement’ report in eZee Absolute?
This report is useful if a property has multiple owners and the partnership is based on the number of rooms. Example: A property hold 50 rooms and 3This report is useful if a property has multiple owners and the partnership is based on the number of rooms. Example: A property hold 50 rooms and 3 owners Owner A hold: 15 Rooms Owner B hold: 15 Rooms Owner C hold: 20 Rooms Here, the Owner Statement Report will be useful to check business […]
How to Blacklist Guest in eZee Absolute?
Hotelier requires to blacklist guest due to some specific reason, So if any user tries to do a reservation with that guest profile then the system will show aHotelier requires to blacklist guest due to some specific reason, So if any user tries to do a reservation with that guest profile then the system will show a popup alert that the guest has been blacklisted. How to Access: In order to blacklist guest please follow the below steps. Location: eZee Absolute PMS >> ≡ (three […]
How to update the Exchange rate for other currency in Ezee Absolute?
If you have configured more than one currency in the system then it is required to update the exchange rate of other currencies on a timely basis to get theIf you have configured more than one currency in the system then it is required to update the exchange rate of other currencies on a timely basis to get the perfect bifurcations. How to Access: In order to update the Exchange rate for other currency please follow the below steps. Location: eZee Absolute PMS >> ≡ (three […]
How to post manual Room charges to guest in eZee Absolute?
In some cases what happened was the guest booked for a few days but due to some reason he checked out 1 or 2 days before but we need to take full payment fromIn some cases what happened was the guest booked for a few days but due to some reason he checked out 1 or 2 days before but we need to take full payment from the guest. If the guest checked out before few days we have to amend the stay of the guest due to […]
Why am I getting a message that the user is currently performing a manual night audit eZee Absolute?
A system shows this message for the below reasons: 1) If two users try to perform the night audit from a different system2) Your Night audit screen is openA system shows this message for the below reasons: 1) If two users try to perform the night audit from a different system2) Your Night audit screen is open and another user tries to execute the same process. 3) If the night audit is set as automatic and during that time you will get the […]
How to get Arrival, Departure and Reservation list in eZee Absolute?
1.) Reservation List: To see confirmed reservations from a particular date period, in the reservation list, we can see all the reservations (Cancel,1.) Reservation List: To see confirmed reservations from a particular date period, in the reservation list, we can see all the reservations (Cancel, Void, No show and confirmed) and also we can see the reservation with their status. 2.) Arrival List: To see today and Future Arrivals for the Hotel. 3.) Departure List: To see Today […]
How to display/suppress room tariff on Guest Registration Card in eZee Absolute?
We can Suppress the rates on the Guest Registration card and rates will not show on the GR card How to Access: In order to suppress the rate onWe can Suppress the rates on the Guest Registration card and rates will not show on the GR card How to Access: In order to suppress the rate on the GR card refer to the below steps. Steps: Quick Menu >>Add Reservation >> More options >> Supress Rate on Registration Card. If the reservation is already created […]
Is it possible that we can hide Room Tariff/Rate/Charge in Invoice/Bill/Folio Detail or Summary in eZee Absolute (Suppress Rate on Folio)
Yes, it is possible.If we are looking to not show the Room Tariff on the invoice then we can do that.We can not show the Room Tariff on an Invoice. How toYes, it is possible.If we are looking to not show the Room Tariff on the invoice then we can do that.We can not show the Room Tariff on an Invoice. How to access: In order to not show the tariff on the Invoice, please refer to the below steps. Location: Edit Reservation >> Folio Operations >> […]
From Where I can add Guest PickUp / Dropoff while adding a reservation in eZee Absolute?
In the system, we have a facility to add pickup and dropoff information of a guest.if you are looking to see all guest pickup and drop-off information thenIn the system, we have a facility to add pickup and dropoff information of a guest.if you are looking to see all guest pickup and drop-off information then you can put it in the system and when you will pull out the report then you will see all guest pickup and drop-off information which is […]
[IMPORTANT] Update regarding eZee Absolute Integrations
We are going to roll out a critical security update for our desktop integration services with eZee Absolute. We request you to please contact our support teamWe are going to roll out a critical security update for our desktop integration services with eZee Absolute. We request you to please contact our support team if you are using any of the below-mentioned integrations. Key card / Door lock MyKad Identity Scanner PBX / PABX Internet Billing / WiFi Fiscal Printers ROP (Royal […]
Is it possible to handle accounts of multiple properties with single login in eZee Absolute?
Yes! You can maintain multiple properties in a single account and that system is named as CRS Account i.e. with a single login, all the properties can beYes! You can maintain multiple properties in a single account and that system is named as CRS Account i.e. with a single login, all the properties can be accessed and managed.
Working of Green Tax Automation in eZee Absolute
We start the automation of Green Tax Calculation but before initiating this process, everyone should be aware of the importance of Green Tax and its tricky wayWe start the automation of Green Tax Calculation but before initiating this process, everyone should be aware of the importance of Green Tax and its tricky way of calculation. How does it work? – There will be one button under Folio Detail named as “Recalculate Tax” which will calculate the Green Tax as per MIRA.So, […]