How to activate a Travel Agent in eZee?

A travel agent is a person whose job is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would beA travel agent is a person whose job is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would be getting bookings from offline/online Travel Agents, So it is required to add that Travel agent in the eZee database. User Privilege: eZee configuration >> User >> Edit user >> Privileges >> Front […]

eZee Absolute (PMS) Configuration Manual

Please find the attached Manual of eZee Absolute (PMS) Configuration which will guide you about all thePlease find the attached Manual of eZee Absolute (PMS) Configuration which will guide you about all the modules.

How to re-assign tax if exempted at the time of reservation in eZee Absolute 2.0?

If you have exempted the Tax at the time of creating the reservation and then you want to re-assign the Tax again? Yes, it's possible to re-assign tax.If you have exempted the Tax at the time of creating the reservation and then you want to re-assign the Tax again? Yes, it’s possible to re-assign tax. please refer to the steps shown below User Privilege: To Assign tax, users are required to have compulsory rights edit an item on an audited data and […]

How to use the Lost and Found option in the eZee Absolute 2.0?

The lost and Found option is generally used to update the entry of the precious things which have been lost or found on the Hotel premises. How to access:The lost and Found option is generally used to update the entry of the precious things which have been lost or found on the Hotel premises. How to access: In order to access the lost and found option in the system, refer to the below screenshots and steps. ==} How to Add Lost Path: Menu […]

How to Merge existing Group Reservations in the eZee Absolute 2.0?

Yes, it is possible to merge existing group reservations and create one group reservation. Note: Merge group reservations are only possible when the BookingYes, it is possible to merge existing group reservations and create one group reservation. Note: Merge group reservations are only possible when the Booking status is a reservation. once the guest is checked-in we can not merge group reservations. Please refer to the steps shown in the video and screenshots. Path: Reservations >> Switch to […]

How to change Group Owner in the eZee Absolute 2.0?

Yes, it's possible to change the group owner after a group reservation is added in the eZee Absolute 2.0.Please refer to the steps shown in the video andYes, it’s possible to change the group owner after a group reservation is added in the eZee Absolute 2.0. Please refer to the steps shown in the video and screenshot for the same Path: Edit reservation >> Room Charges >> Group Info >> More >> Change group owner >> Select the new group owner >> […]

What is Multi-Factor Authentication (MFA) and why is MFA Important?

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resourceMulti-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. MFA is a core component of a strong identity and access management (IAM) policy. Rather than just asking for a username and […]

How to Reset Multi-Factor Authentication (MFA) for the User?

If the user is lost his QR code and wants a new one, he can reset it and generate a new QR code. To do so, please follow the steps below.eZee ReservationEZEEIf the user is lost his QR code and wants a new one, he can reset it and generate a new QR code. To do so, please follow the steps below.eZee Reservation EZEE RESERVATION: Path: eZee Reservation -> User Once you click, you can two options. 1. Reset and 2. Disable The same feature is […]

How to Enable Multi-Factor Authentication (MFA)?

To enable this feature, please follow the below steps. EZEE RESERVATION: Path: eZee Reservation -> Settings -> SecurityTo enable this feature, please follow the below steps. EZEE RESERVATION: Path: eZee Reservation -> Settings -> Security Settings Once it is enabled, the hotelier must activate it for the particular user. So, for the activation, follow the below steps shown in the screenshot. Path: eZee Reservation -> Users Once you click, the below screen will be visible […]

How to Disable Multi-Factor Authentication (MFA) Partially/Completely?

If the hotelier wants to disable 2FA for any user, he can do it using the below screen. EZEE RESERVATION: Path: eZee Reservation -> UserIf the hotelier wants to disable 2FA for any user, he can do it using the below screen. EZEE RESERVATION: Path: eZee Reservation -> User Module Once you click, you can two options. 1. Reset and 2. Disable The same feature is implemented on the two more screens. ABSOLUTE CONFIGURATION: Path: eA Configuration -> Users NEW […]

How to Take a Quick Group Booking in one shot with the Required number of Rooms in eZee Absolute 2.0?

Yes, It is possible to take a quick group booking with the required number of rooms in one shot. Note: If the 'room selection' setting in configuration isYes, It is possible to take a quick group booking with the required number of rooms in one shot. Note: If the ‘room selection’ setting in configuration is set as mandatory while taking reservations then “Quick Group Booking” will not work. How to Access:  In order to take a quick group booking in eZee absolute […]

How to Book all available Rooms for Group booking or Bulk Booking in eZee Absolute 2.0?

Yes, It is possible to book all the available rooms in one click for group or bulk booking. Note: If the 'room selection' setting in configuration is setYes, It is possible to book all the available rooms in one click for group or bulk booking. Note: If the ‘room selection’ setting in configuration is set as mandatory while taking reservations then “Book all available Rooms” will not work. How to Access: In order to book all the available rooms in one click please […]

How to change the guest profile in a single booking in eZee Absolute 2.0?

Yes, It is possible to change the guest name for single bookings.How to Access: In order to change the guest profile in a single booking please followYes, It is possible to change the guest name for single bookings. How to Access: In order to change the guest profile in a single booking please follow the below steps and video. Path: Edit reservation >> Guest details >> Add Master Profile >> Add the guest details >> Save

How to Perform Room Exchange in eZee Absolute 2.0??

In eZee Absolute 2.0, we can also exchange the room if any guest doesn't want to stay in the assigned room and exchange it with another guest room. Note: TheIn eZee Absolute 2.0, we can also exchange the room if any guest doesn’t want to stay in the assigned room and exchange it with another guest room. Note: The exchange room operation is only possible when 2 bookings have the same “Stay duration”. Refer to the below steps Screenshots:

Remarks and their reflection in eZee Absolute 2.0 and Centrix.

Remarks are used in the hotel for Notice or instruction to the guest,front office ( Hotel Staff ) and for other purposes. Below are the remarks we can useRemarks are used in the hotel for Notice or instruction to the guest,front office ( Hotel Staff ) and for other purposes. Below are the remarks we can use in the system as per their reflection. How to add a Remark. eZee Absolute : @Edit Reservation Refer to the below screenshot for how to add […]

How to create task for housekeeper in ezee Absolute 2.0 & how the housekeeper will come to know about it from PMS application?

From Absolute we can create different tasks for housekeepers, Once we create the task on any reservation, the Assigned Room Housekeeper will get aFrom Absolute we can create different tasks for housekeepers, Once we create the task on any reservation, the Assigned Room Housekeeper will get a notification on his mobile application. Please refer to the below Youtube link to create the task and How Housekeeper will get to know about it. Refer to the below Image screenshot […]

How Housekeeper can change the room status from PMS application?

When Housekeeper Login to PMS application, It will be different lay out for him to change room status. It will be completely different UI lay out then FrontWhen Housekeeper Login to PMS application, It will be different lay out for him to change room status. It will be completely different UI lay out then Front Office User PMS application UI lay out. Please refer with below Video Tutorial for it.

How to add the room charges manually in eZee Absolute 2.0?

We have a feature in eZee Absolute that we can add the room charges manually to the Booking.The Scenario is happening when guests checked out early or a dayWe have a feature in eZee Absolute that we can add the room charges manually to the Booking.The Scenario is happening when guests checked out early or a day before and we do have to collect all the charges. To check out the guest we have to amend the stay of the guest by which […]

How to add expense voucher (Paid Out/ Staff Salary/ Agent Commission) in eZee Absolute 2.0?

Expense Voucher is hotelier's accounts payable. It will allow you to enter all the expenses that the front office or the cashier does during the day.Expense Voucher is hotelier’s accounts payable. It will allow you to enter all the expenses that the front office or the cashier does during the day. Expenses like newspaper bill, telephone charge, agent commission, Electricity Bill, etc. How to Access: In order to add an expense voucher follow the below steps and video Location: eZee absolute PMS >> Menu […]

If I want to calculate occupancy rate, then how can I check occupancy for each month? Or is there an option to forecast occupancy automatically in eZee absolute 2.0?

How to Access: In order to calculate the occupancy rate please follow the below steps and video User Privilege: eZee absolute configuration >>How to Access: In order to calculate the occupancy rate please follow the below steps and video User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Statistical Report >> Monthly Statistics | Reports >> Graphs and Charts >> Monthly Occupancy Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> […]