Is it possible to send a NoShow, Cancellation, and Stay change request from eZee to Expedia OTA?
Yes! Sending important information regarding no-shows, cancellations, and stay changes directly to Expedia is now possible, ensuring accurate reservationYes! Sending important information regarding no-shows, cancellations, and stay changes directly to Expedia is now possible, ensuring accurate reservation management and avoiding unnecessary commissions, eliminating the need to access the Expedia extranet separately. This streamlined workflow not only saves valuable time but also ensures seamless and accurate information transmission from our channel manager to Expedia. How […]
How to get the Manager Report from the eZee Mobile App?
Manager Report we can get in the eZee Absolute Mobile App How to Access: In order to get the "Manager Report", Please follow the belowManager Report we can get in the eZee Absolute Mobile App How to Access: In order to get the “Manager Report”, Please follow the below steps. Location: eZee Absolute PMS Menu >> Click on Manager Report>>Click on the Calendar Icon to search for the Date>> Select the Date>>Click on Done. User Privilege: eZee Absolute Configuration >> User >> […]
How to mark Maintenance Block (Lock Rooms) in the eZee Mobile App?
Maintenance block Is basically, the steps for setting a Room Out of Order and Out of Service are the same, but the reasons are quiteMaintenance block Is basically, the steps for setting a Room Out of Order and Out of Service are the same, but the reasons are quite different: Out of Order(OOO) is typically used when a room is being renovated, undergoing repairs, or cannot be used How to Access: In order to perform the Maintenance block room please follow the below steps […]
How to perform the amend stay operation for the split reservation in eZee Absolute?
Amend Stay: Whenever the guest wants to change the arrival or departure date, we can change the dates through the amend stay operation. But when we split theAmend Stay: Whenever the guest wants to change the arrival or departure date, we can change the dates through the amend stay operation. But when we split the reservation, we cannot find the amend stay option for that reservation. In that case, we can amend the stay through the room move option for the splitted […]
How to perform the ‘Move Guest’ operation for the split reservation in eZee Absolute?
Move Guest: We need to perform the move guest operation for the split reservation. So, we can check-in another guest into the room. The system does not allowMove Guest: We need to perform the move guest operation for the split reservation. So, we can check-in another guest into the room. The system does not allow to check-in of another guest into the split room without performing the move-guest operation. How to Access: In order to use the move guest operation in the Absolute […]
25. General Error: 1 CardDataStr Invalid – Keycard
If we see the above message while generating a key from eZee absolute, the concern is with the Keycard, which is not able to read and write theIf we see the above message while generating a key from eZee absolute, the concern is with the Keycard, which is not able to read and write the card with Encoder. To make it confirm, we can ask hoteliers to place card on the encoder and generate the card from Door Lock Software ProUSB. We […]
In eZee Absolute, How to use the guest list option to update multiple guests details at once for the group reservation?
Guest List: We bring in the most easiest way to add the guest list easily and quickly. The user can update the guest's basic details including the sharer'sGuest List: We bring in the most easiest way to add the guest list easily and quickly. The user can update the guest’s basic details including the sharer’s basic details like Guest Name, Mobile Number, and Email ID for the group booking quickly. The user can also upload the ID proof of the guest and […]
ID Scanner Service Not responding. – ID Scanner
If any hoteliers visit live chat support and inform us that, while clicking on ID scanner button they are getting message ID Scanner not responding. WeIf any hoteliers visit live chat support and inform us that, while clicking on ID scanner button they are getting message ID Scanner not responding. We need to check some of the possibilities which are as follows. The above message can raise in some of the scenarios, first is integration files have been removed due […]
What is the use of “Exported Reports” module in the eZee Absolute PMS?
We offer several reports in our software for use by hotels. Depending on the type of report and the hotel’s requirements, the reports are exported as eitherWe offer several reports in our software for use by hotels. Depending on the type of report and the hotel’s requirements, the reports are exported as either PDFs or Excel sheets. The discrepancies that our users observed were that sometimes it took a long time to export the report for a variety of reasons, including […]
Needs to Run Hello Service every time to run Mykad / ID scanner to run the interface. – ID Scanner.
If any client or reseller complains that every time to run the interface correct. They need to run Hello Link in the browser to get the ID scanner orIf any client or reseller complains that every time to run the interface correct. They need to run Hello Link in the browser to get the ID scanner or Mykad to work. We need to troubleshoot some steps. It can be possible that the ID scanner Host file license is expired and due to this […]
-1: Retrieving the com class factory for component with CLSID Failed due to the following error. – ID Scanner.
If we see the above message while clicking on the Mykad option to fetch Mykad details from the Device. We need to check some settings which are asIf we see the above message while clicking on the Mykad option to fetch Mykad details from the Device. We need to check some settings which are as follows. The above message can raised in some of the scenarios, first Mykad Dll files are not registered on the machine. Which can be registered as follows. […]
HTTP could not register URL Http://+:1212/eZeeIDscannerService. – ID Scanner.
If we see the above message while opening the ID scanner file, we need to check the Task manager. It can be possible that the ID scanner Host fileIf we see the above message while opening the ID scanner file, we need to check the Task manager. It can be possible that the ID scanner Host file is running but, it might be possible that the port number which is connected with the ID scanner is used by another port. It is not […]
Selected Scanner is used by another application. – ID Scanner.
If we see the above message while clicking on the ID scanner button, we need to check if the Host file is not stuck. It can be possible that the IDIf we see the above message while clicking on the ID scanner button, we need to check if the Host file is not stuck. It can be possible that the ID scanner Host file is running but, it might have been stuck. We can start the service from eZee folder or if it is placed […]
System.net webexeption: theunderlying connection was closed System.io.io exeption etc. – ID Scanner.
If we see the above message while running eZee Host file of IDscanner Services, we need to check if a user has admin rights or not for theIf we see the above message while running eZee Host file of IDscanner Services, we need to check if a user has admin rights or not for the Machine. This can only happen if the user who is logged in to the machine is not having the user right to run the service as an […]
Service is Closed at your Terminal. – ID Scanner.
If we see the above message while fetching the ID scanner information from eZee Absolute while clicking on the ID scanner button or Mykad Button. weIf we see the above message while fetching the ID scanner information from eZee Absolute while clicking on the ID scanner button or Mykad Button. we need to check some of the possibilities which are mentioned below. If we see the above message while generating the key, we need to check some of the possibilities. […]
Unknown Operator Error. – ID Scanner. – Keycard.
If we see the above message while generating a key from eZee absolute, the concern is with the Door lock software which is not responding. Also, weIf we see the above message while generating a key from eZee absolute, the concern is with the Door lock software which is not responding. Also, we need to check some options from our side in order to prevent the same. We need to go to Control Panel – Uninstall Program Section – Turn Windows […]
Socket Exception no connection could be made to the target machine actively refused it 127.0.0.1:5002 for operation. – Keycard.
If we see the above message while generating a key from eZee absolute, the concern is with the encoder IP address and Port number which must have beenIf we see the above message while generating a key from eZee absolute, the concern is with the encoder IP address and Port number which must have been changed. The above message can be in any language based on the country’s language if other as below. Make sure that Server IP and Port number are […]
System.net webexeption: theunderlying connection was closed System.io.io exception etc. – Keycard.
If we see the above message while running eZee Host file of Keycard Services, we need to check if a user has admin rights or not for theIf we see the above message while running eZee Host file of Keycard Services, we need to check if a user has admin rights or not for the Machine. This can only happen if the user who is logged in to the machine is not having the user right to run the service as an […]
Unable to read data from the transport connection: A connection attempt failed. – Keycard.
If we see the above message while generating the key from the eZee absolute software we need to check if the server IP and Port number of the EncoderIf we see the above message while generating the key from the eZee absolute software we need to check if the server IP and Port number of the Encoder is not changed. Make sure that Server IP and Port number are the same in eZee service, which we get from the hoteliers. These details should […]
Microsoft .Net Framework error while clicking on port setting or setting option. – Keycard.
If we see the above message while stopping the service or while clicking on port settings or setting options. We need to check some settings which areIf we see the above message while stopping the service or while clicking on port settings or setting options. We need to check some settings which are as follows so we can stop occurring this again and again. We need to go to Control Panel – Uninstall Program Section – Turn Windows Feature On or […]