All posts by Snehal

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How Housekeeper can change the room status from PMS application?

When Housekeeper Login to PMS application, It will be different lay out for him to change room status. It will be completely different UI lay out then Front Office User PMS application UI lay out.

Please refer with below Video Tutorial for it.

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How to add the room charges manually in eZee Absolute 2.0?

We have a feature in eZee Absolute that we can add the room charges manually to the Booking.
The Scenario is happening when guest checked out early or a day before and we do have to collect all the charges.

To checkout the guest we have to amend the stay of the guest by which the room charges will be remove, So for balancing the room charges with payment we can add the manual room charges.

Like room charges we can also add Cancellation, Day Use, No show, and late checkout charges.

How to access : In order to apply the manual room charges please refer the below video.

Path : eZee Absolute front office >> Edit Reservation >> Folio Operations >> More >> Room charges >> Add details and Add.

User Privilege : eZee Configuration >> User >> Edit User >> Privileges >> Add Item to open Folio | Add item to close folio | Add item on Audited date.

Screenshot 1 :

Screenshot 2 :

Screenshot 3 :

Screenshot 4 : Like room charges we can also add Cancellation, Day Use, No show, and late checkout charges.

Report : Back Office report >> Daily revenue report

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How to add expense voucher (Paid Out/ Staff Salary/ Agent Commission) in eZee Absolute 2.0?

Expense Voucher is hotelier’s accounts payable. It will allow you to enter all the expenses that the front office or the cashier does during the day. Expenses like newspaper bill, telephone charge, agent commission, Electricity Bill, etc.

How to Access: In order to add an expense voucher follow the below steps and video

Location: eZee absolute PMS >> Menu >> Cashiering tab >> Expense Voucher

Pre-requisite: eZee Absolute >> Go to Configuration >> Master >> General >> Pay outs

User Privilege: eZee absolute >> Go to Configuration >> User >> Edit user >> Privileges >> Cashiering >> Access to expense Voucher

Screenshot 1:  First we need to add guest name in Guest database.

Screenshot 2: Menu >> Cashiering >> Expense Voucher >> Click on the “add new” button in the top right corner of the expense voucher.

Screenshot 3 : Search with the guest name which we have added in guest database and search with it.

Screenshot 4: Select Particular guest name and Done

Screenshot 5 : First we need to add charges. Once you add charges then add payment, payment mode and comment so that generated expense voucher balance update with zero. You can add multiple charges to if there are different different charges as well we can add payment with different different payment type if there are different settlements.

Screenshot 6: In Expense voucher Report and Daily receipt detail you can view that expenses detail

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If I want to calculate occupancy rate, then how can I check occupancy for each month? Or is there an option to forecast occupancy automatically in eZee absolute 2.0?

How to Access: In order to calculate the occupancy rate please follow the below steps and video

User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Statistical Report >> Monthly Statistics | Reports >> Graphs and Charts >> Monthly Occupancy



Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer “ Monthly Statisticas” (report).

Screenshot 1:


Graphical Report

Path: (Under) Graphs and Chars >> Please refer to “Monthly Occupancy” (report).

Screenshot 2:


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How to cut folio in absolute 2.0?

Cut folio operation is useful, If you want to cut all same type of charges(Room charges / Extra charges / Payment entries / Transfers) from one folio and to add it on another new folio.

Basically it will Create new folio and all the selected categorized postings will get moved to that new folio.

Location : Edit Reservation >> Folio Operations >> More >> Cut Folio

Refer with below video For step by step operation.

Screenshot 1 :

Screenshot 2 : Select what you want to cut from folio (example : Separate all the extra charge from selected folio) and Cut Folio

Screenshot 3 :

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How to process Travel Agent Commission for Past bookings eZee Absolute 2.0?

In order to post commission for past booking, which we insert using Insert Transaction, you can still post-commission for them by the below information, even in past booking in which you forgot to update Travel agent or post commission, you can do it.

How to Access: In order to process the Travel agent Commission operation for the past booking please follow the below video and steps.

Location: eZee absolute PMS Stay view>> Cashiering>> Cashiering Center

User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Cashiering >> Access to City Ledger Payment Feature.

Path: From Stay view Menu  >> Cashiering >> Select Cashiering Center

Screen shot 1: Click on Cashiering and select the cashiering center option

Screenshot 2: Select Travel agent which you want to post the commission for a past date and check mark the option Pending Travel agent Commission to see the past bookings travel agent commission.

Note: “Pending Travel agent Commission” Checkbox will be displayed only when the user selects the Travel agent.

Step 3: Click on the data which you want to post the commission for a travel agent and click on the Post Commission button to post the commission for the reservation

When you need this feature?

Previously, our system allows Travel agent commission posting on checkout only. We don’t have any provision in the system to process TA Commissions for the below cases.

  1. Upon client request, account managers import bookings in past dates and if those are added without travel agents and later users add TA on bookings post-checkout, then commissions are not posted for those bookings.
  2. Clients may forget to add TA while taking bookings and after the guest checks out, this fact comes to their attention, and then they manually add TA, but commissions will not be posted in this case.
  3. Hoteliers are not aware of commission posting when they enroll with PMS. So in some cases after using our system for some days, they realize or upon guiding by our support, they start following the same. But to settle down accounts, sometimes, they request to add commission for past checkout bookings.
  4. Mistakenly front office users voids posted commissions and then requests us to post commission with either the same TA or changed TA.

To solve the above cases, we are introducing this feature to post pending travel agent commission. Which we provided in Cashiering -> Cashiering Center.

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How to set Folio Routing (Set extra charges in separate folio) for booking in eZee Absolute 2.0 ?

Folio Routing: Routing rules configuration in guest folio means post charges automatically with another folio Like One folio apply with room charges and another with all extra charges. This operation is required when any guest visited in Hotel from the company and that company pays only applied room charges and other applied charges need to pay by guest and for that these extra charges move with another folio while printing Invoice.

How to access: In order to do Folio Routing refers to the below video and steps.

Location: Edit Reservation >>  Folio Operation (Tab)  >> Room/Folio >> +(Plus) Sign  >>  Save  >>  More   >>  Folio routing  >>  set extra charges to new folio.

User Privileges: eZee absolute configuration >> User >> Edit user >> Privileges >> Cashering >> Create new Folio.

Screenshot 1 : Folio Operations >> Plus Sign (+) >> Select “Generate invoice number on/post-checkout” when you want to generate a separate invoice for this extra folio >> click on save

Screenshot 2:  Once new folio generated then select folio routing option from More option available.

Screenshot 3 : Select folio on which you want to post extra charges and select extra charges and taxes and click on Save.

Now If you post any charges to any of the folios of guest, it will get posted on routed folios only.

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Can I exempt the tax applied on extra charge in eZee Absolute 2.0?

Yes, you can.

If you had tax applied on extra charges and you want to exempt it, you can exempt it from the system.

How to access: In order to exempt a tax on extra charge refer to the below video and steps.

Location: Edit Reservation >> Folio Operations >> Folio Operations >>  Tax Operation >> Select Extra charges >> Search >> Select tax which should exempted >> Exempt >>Enter TAX exemption ID >> Select tax which should exempted >> Save.

Screenshots:






Report: After Exempt Extra charge’s tax, if you want to see in Report, you can refer Audit Trails Report, In this report you can refer Operation: Exempt Tax on Extra Charge, from there you can refer Which tax was exempted and who had exempt.

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How to do Balance Transfer in eZee Absolute 2.0?

We have an feature in eZee Absolute that we can transfer the balance to the another folio / room.

This is need when two guest are staying in our hotel and only will be paid the bill so in that scenario we can move the balance of the source guest to destination guest ( Who will pay whole balance ).

How to Access : In order to transfer the balance of the please refer to the below steps given in detailed.

Path : Edit Reservation >> Folio Operations >> More >> Transfer >> Click on Select (Destination Folio)

Screenshot 1 : Click on the guest >> Edit Reservation

Screenshot 2 : Folio Operations >> More >> Transfer

Screenshot 3 : Click on Select (Destination Folio). If the folio is showing click on Select else we can search the folio as per the given search criteria.

Screenshot 4 : Once balance Transferred added, we will get success message

Report : We can refer the Audit Trail report without select any option so we can see the details at Operation : Balance Transfer

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How to pay travel agent commission via eZee Absolute 2.0?

Hotelier received bookings from local travel agents and OTA like Trip Adviser, MMT, Expedia for bookings received for his hotel, and against that booking, they get a commission as per discussion. That commission hotelier can pay in the eZee absolute PMS system and if OTA collects payment then deduct a commission and pay to the hotelier.

Example:
Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40
Here Set 10% commission for all night, so the hotel pays a commission of 52 to travel agent.

How to Access: In order to pay commission to the Travel agent please follow the below steps and video.


Location: eZee absolute >> Cashiering >> Cashiering center.

Privileges: eZee Absolute Configuration >> User >> edit >> Privileges >> Cashiering >> Access to City Ledger Payment Feature

Screenshot: eZee Absolute PMS >> Click on three lines (≡) >> Cashiering >> Cashiering Center >> Select Travel Agent >> Add payment >> pay to Travel Agent >> Select Travel Agent >> Payment type >> Enter amount  >> Comment >> Save




Report: Whenever we pay commission to a Travel agent, we can see it in the Travel agent commission report, From Report >> Back Office Report >> Travel Agent Commission – Detail and Travel Agent Commission – Summary reports you can refer.

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When I try to Amend Stay in eZee Absolute 2.0, the system shows error message “Room Inventory is Zero”.

This is happening when the room inventory is zero for that date on which we are looking to amend the stay or making a new reservation.

Screenshot of Error Message:

SolutionThere are certain confirmed bookings for the same date, to which rooms are not assigned and you are trying to assign a room to NEW RESERVATION so the system will not allow doing that because you need to allot rooms to previous bookings means you have a reservation but not assigned room yet due to which we can see the reservation sells as empty and when we assigned them we can see the Filled sell for a particular booking.

In the stay view, you will find Blue colored header following the Room Type and it will display certain numbers (as shown in below screenshot) which specify the no. of bookings to which rooms are not assigned.

Solution: Thereby, to meet the conclusion, you will need to take an action (Cancel/assign room/room move) on the previous booking, and only then you will be able to assign a room to this new reservation, If we cancel/room move to another room type, then the inventory will rise and if we assigned a booking we can see the filled sell for that booking on Stay view. To take necessary action, you may click on Blue header showing numbers or you can go to UNASSIGNED ROOMS (Refer below screenshot). Now, here is the list of bookings to which rooms are not assigned. Thus, take the necessary action and you will be able to make a new reservation and assign rooms.

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Is it possible to offer different rates in eZee Absolute for each individual bookings in group reservation 2.0?

When we are adding group reservations at that time as per room availability or guest required different categories rooms for group reservations which apply different charges.

How to Access: In order to give the different rates for each room in group reservation please follow the below steps and video.

Location: eZee absolute PMS stay view >> Walk in / New Reservation tab.


User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Reservation  >> Add reservation.

Screenshot:

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How to Add/Delete/Edit a Salesperson in eZee Absolute 2.0?

Salesperson: Now when a booking comes from a Travel Agent, they basically come through a Salesperson working under that particular Travel Agent. So we are providing a facility to map a Salesperson with the travel agent and bookings. This helps hoteliers to evaluate Salesperson’s performance and contribution to increase overall revenue.

How to access: In order to Add/Delete/Edit a salesperson refer to the below video and Steps.



Location: eZee Absolute Front office  >> Click on Three lines (≡) >>  Cashiering  >>  Salesperson Database  >>  Add Salesperson  >>  Fill the Salesperson details  >>  Save.

Pre-requisition: The travel agent should be created in the Travel Agent database then only we can assign a travel agent to that Salesperson.

User Privileges: eZee Absolute configuration  >>  User  >>  Edit User  >>  Privileges  >>  Front Office  >>  Add Salesperson  >>  Save.



Screenshots:




Once we created/Add the Salesperson we can Edit, Delete that Salesperson.



When the SalesPerson is created in the system then it will reflect in absolute as shown below.

Edit Reservation >>  Booking Details >>  Sales Person >> Select Salesperson  >> Save.


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How to Void Inclusion from Bookings in eZee Absolute 2.0?

Inclusion: Inclusion predefines extra charges which are posted automatically on the night audit. When the night audit is performed the inclusion will be posted auto on the booking. So if is there any guest who is taking an extra charge daily or at the check-in or checkout or a custom date then we can add inclusion on the booking so it will apply automatically means don’t need to apply an extra charge manually.

How to access: In order to void an inclusion refer to the below video and steps.



User Privileges: eZee Absolute configuration  >>  User  >>  Edit User  >>  Privileges  >>  Front Office  >>  Access to void inclusion.



Location 1: eZee absolut >> Front Office >> select guest transaction >> Edit Reservation >> Inclusion List >> click on the three dots >> void.



Location 2: Absolute stay view >> Select the reservation >> Edit Reservation >> Options >> Inclusion >> click on three dots >> Void




Screenshot: When you click on the void add a reason or select from available predefine reason from the list and click on the void button.



Report: Void inclusion is shown in the Void Charge report.
The Inclusion is nothing but an extra charge so voided inclusion showing as voided extra charges.


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How to give or remove the discount on Group booking in eZee Absolute 2.0?

You can give a discount on all Group booking at once, not needed to open each individual group booking and give them a discount.

How to Access: In order to give or remove the discount on Group booking please follow the below steps and video.


Pre-requisite: eZee Absolute Configuration >> Master >> General >> Discounts.

User Privilege: eZee absolute configuration >> User >> Edit user >> Discount >> select the discount from the list >> Click on Save button.

Location: eZee absolute >> Resrvations >> Switch to group >> Edit reservation





Screenshot: Room Charges >> Click on Group Info >>Select folio for which you want to apply discount >> Apply discount



Screenshot: Select Discount and apply a discount rule as per the below screenshot.



The same way, if there is a group discount applied on Group booking and you want to remove it, you can do it from Edit Group., you can remove the discount from all Group Booking or selected rooms from that group at the same time.

Screenshot : eZee absolute >> eZee absolute >> Resrvations >> Switch to group >> Edit reservation >> Room Charges >> Select Booking you want to remove discount >> Apply discount





Screenshot 4: Select Delete option from an apply discount as per below screenshot




Report: Select Detail Discount Report from the Report tab under Back Office Report Tab.

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How to delete discount given on room charges in eZee Absolute 2.0?

How to Access: In order to remove the discount applied on room charges follow the below steps.

Screenshot 1: Edit Reservation >> Room Charges  >> Click on %Discount tab >> Select Delete option from discounts window as per below Screenshot

Screenshot 2: A > To Delete Discount from Group Booking

Edit Reservation >> Room Charges tab >> Group Info >> Select folio from which applied discount require to remove >> Operations >> Group discount

B. Select Delete option as per below screenshot.

User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Cashering >> Remove Discount.

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How to define Travel Agent Commission at the time of booking or after booking in eZee Absolute 2.0?

Travel Agent is a person whose job it is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels and against that booking, he receives a commission from hotels. There are several ways to assign TA and define the commission plan which is as follows.

Location: eZee Absolute >> Front office >> Walk-in / Reservation

screenshot 1: Assign TA at the time of Reservation by selecting that TA from TA Database as per the below screenshot.

To define / Change commission after booking created.

Screenshot 2:

Screenshot 3: We can check the report for the same Travel Agent Commission – Detail or summary from the report section.