All posts by Snehal

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How to create room type in eZee Centrix/Reservation?

Dear user,
Please refer below steps to create a room type in eZee Centrix/Reservation

Step 1: Login to eZee Centrix from this link:
             https://live.ipms247.com/rcm

Step 2: Go to Old Extranet from the footer

Please refer below screenshot for reference:

Step 3: Go to Master >> Manage Rooms >> Room Type
             Click on Add New to Create a New Room Type

Please refer below screenshot for reference:

Step 4: Update your room details

Whereas,

Please refer below screenshot for reference:

Required Privilege:

  • Access To Reservation Panel

Please refer below screenshot for reference:

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How to configure Amenities in eZee Centrix/Reservation?

Dear user,
Please refer below details to configure Amenities in eZee Centrix/Reservation

Step 1: Login to eZee Centrix from this link:
              https://live.ipms247.com/rcm

Step 2: Go to Old Extranet from the footer

Please refer below screenshot for reference:

Step 3: Go to Master >> Manage Rooms >> Amenities
              Click on Add New to Create Amenities

Please refer below screenshot for reference:

Step 4: Update your Amenity details

Where as,

  • Amenity Name = Name of physical Inventory used in your Hotel or Room
  • Amenity Type = Select where this Amenity is used. In Hotel, Room or Both
  • Short Key = Short Order
  • Click on “Save”to create Amenity

Please refer below screenshot for reference:

Required Privilege:

  • Access To Reservation Panel

Please refer below screenshot for reference:

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Message: -1: Access to the path ‘OTALog’ is denied.

Problem: WRD is not getting start

How to Solve:
Please follow below steps to resolve

Note: Wiru/wrd is running on server machine only and it must be restart from version 7 folder only

Screenshot 1: Right click on ezee Version 7 icon and go for open file location

Screenshot 2: Give access to OTA Logs (Both Folders)

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Message: when we open folio & reports into 7.0 (The Type intializar for ‘CrystalReports.Engine.Report document’ threw an exception.)

Problem: when we open folio & reports into 7.0


How to Access:
Please follow below steps to resolve error

  1. Close all eZee application
  2. Go to Control Panel / All Control Panel Items / Programs and Features and Uninstall below crystal report files
  3. Download these files and put into C Drive.
  4. Open Command Prompt as run as admin
  5. Run  CRRuntime_32bit_13_0_22.msi first and then run CRSetupX86_70.msi
  6. Login into FD again and check first reports are opening or not.
  7. Check into eZee Path: eZeeReports dll’s version must be same

    You can run fresh SP and match it. Folio will be open now.

    If you are have any problem the refer below FAQ for dependencies:
    Error: -1: Could not load file or assembly ‘CrystalDecisions. Shared, Version=13.0.3500.0, culture = neutral ( Crystal Report Error ) in Frontdesk 7.0

     

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Message: Inventory Adjustment shows duplicate Items in eZee Burrp

Problem: Store Items shows duplication

How to Access:
Please follow below steps to resolve error

  1. Take server Machine remote
  2. Download tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/eZeePOSTool/Datadoctor_Authorized_KOT.exe
  3. Open eZee folder Location

    4. Copy tool here and extract it as per below screenshot
    5. Run it as Run as administrator

After running the tool on the server machine in eZee path folder, restart eZee front desk and check Inventory Adjustment Items

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How to print or send receipt in eZee Absolute?

Print Receipt

Edit Transaction >> Folio Details >> Select the Folio >> Click on transaction(Payment collected from guest) >>Print Receipt.

Send Receipt

Edit Transaction >> Folio Details >> Select the Folio >> Click on transaction(Payment collected from guest) >> Send Receipt to guest*.


*This will only work if the guest email address is added in the guest profile. Please refer to the screenshot to add or view the email address.

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How to add room type in eZee absolute PMS system?

In eZee Absolute PMS, system rooms are categorized based on room type So room types that you have in your hotel like – Deluxe, Standard, Twin, etc. To add a room type, click on the ‘Add Room Type” button and fill in the required information like. 

Shortcode: Short name for the room type you want to define.

Room Type: The name of the room types you have in your hotel. 

Base A(Adult)/C(Child):

        Adult – Number of base adult you allow to stay in this room type 

        Child – Number of the base child you allow to stay in this room type. 

Max A(Adult) / C(Child): Maximum number of adult you will allow to accommodate in this room type. Child: Maximum number of child you will allow to accommodate in this room type. 

Publish to the website: Check-mark this option if you want to publish/show this room type on your website for online Reservation of rooms.

Color: It will change the color of the icon for that room type in the front office.

Select Room Amenities: This will list all the amenities you have configured so that you can check-mark them to offer them in this room type. 

Select Taxes: We have opened up tax mapping at the room type level. So basically when bookings are taken in PMS, it will first check tax mapping at the room type level, if that found then its respected room type level tax will be mapped on booking. If room-type level tax mapping not found then it will consider our normal Room Revenue tax mappings.  

Note: Once the details are entered and saved, you can anytime edit the details by clicking on the edit option (pencil icon) in the action column. 

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How to Print Invoice in eZee Absolute?

Invoice/Bill:

To print booking Invoice/bill, you can print from multiple locations, please refer below details to print it.

To Print Invoice from Stay view: follow below path and screenshot.

 Hover the Transaction >> Print Icon >> Select the folio >> Print

 To Print Invoice from Edit transaction:

 Hover on the reservation >> Edit Transaction >> Print Invoice >> Folio – Select the folio >> Print  

To Print Invoice from Reservation List:

Front Office >> Reservation List >> Click on Reservation >> Print Invoice

To Print Invoice from Arrival List:

Front Office >> Arrival List >> Click on Reservation >> Print Invoice

To Print Invoice from Departure List:

Front Office >> Departure List >> Click on Reservation >> Print Invoice

 Print Folio from Folio operation:

To Print Invoice for a particular folio from Edit transaction >> Folio Details.

 Edit Transaction >> Folio Details >> Folio Operation >> Print

 Explain of each option in the Print Folio window:

  

 1. Selection of the invoice template. There will two option once will be a regular invoice and the other once will be the summarized template.

2. Zero rate invoice are used only in Indian properties who serving the guests from special economic zone, where the Tax rate is ‘0’ that means no tax is collected and a special notice has to be added.

3. Selection of the currency that is configured in eZee Absolute.

4. Selection of Folio, you can print individual invoices for an individual folio that are created. The invoice will be printed for the folio that is selected in this box.

 

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How to print or send receipt in Ezee Absolute?

For Printing or sending Receipt for Guests

Edit Transaction >> Folio Details >> Select the Folio >> Click on transaction(Payment collected from guest) >>Print Receipt >> Send Receipt

 

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How to resolve Trigger error in IRD Nepal in eZee frontdesk 7.0?

Error: I am not able to check in

How to Resolve:
Download below  tool and put into eZee folder and run it

Run this tool on server machine

To Remove IRD Triggers
https://ezeenextgen.s3.amazonaws.com/download/Nepal%20IRD/Datadoctor_RemoveIRDTriggers.exe


 

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How to interface IRD Nepal in eZee Frontdesk 7.0?

How to do Inland Revenue Department Interface (IRD) with eZee Frontdesk?

Screenshot 1: 

Screenshot 2: Add prefix to all invoice settings

Screenshot 3:
Country must be Nepal

Screenshot 4: 
Download and Extract Syncer.zip and put into ezee folder
https://ezeenextgen.s3.amazonaws.com/download/Nepal%20IRD/Syncer.zip

1. Syncer.exe will start automatically when eZee FD or eZee BurrP! Will be started.
2. It will run in background, you can check in Task Manager
3. 
Syncer will send data to IRD using IRD API
Response Codes

  • 100 : API credentials do not match 
  • 101 : Bill already exists 
  • 102 : Exception while saving bill detail 
  • 103 : Unknown exceptions
  • 104 : Model invalid 
  • 105 : Bill does not exist (for Sales Return / Void)
  • 200 : Success 
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What is the use of Label in eZee Burrp 7.0?

What is the use of Label?
The label is used for the Delivery purpose when the food is ready to deliver. Kitchen person can print the label and stick the same on the Packet or on the box which contains information like order no, Guest Name, Guest Address, food item, etc.

Location:
eZee Burrp BackOffice >> Tools >> Printing Template >> Windows Printer/Line Printer >> Label Template >> New

How to Access?
Please follow the below steps.

Screenshot 1:  Create a Windows Printer Label Template.

Screenshot 2: Create a Line Printer Label Template
Screenshot 3: Activate ‘Print Label’ on item: Edit the Menu item >> Other option >> Check-mark Print label >> Save

Screenshot 4: Activate ‘Print Label’ in bulk: Select the outlet >> Item Configuration >> Advance Configuration >> Discount & Open Price >> Check-mark all the items >> Check-mark on Label Print >> Apply All
Screenshot 5:  Activate the manage guest database option so that all required details are compulsory.
eZee Burrp Back Office >> Configuration >> Cost Center >> Outlet Operation >> Edit >> Order Type >> select order type >> Check-mark manage guest database >> Save

Screenshot 6: Active Label print in eZee Burrp.
Go to: eZee Burrp >> Settings >> Peripheral >> Label Print >> Check-mark ‘Activate Label Print’ >> Select Template Type, Template, Printer name, Order type on which it should be applicable >> Save & Close
Screenshot 7  Printed Label

 

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Message: Selected KOT is already in use in eZee Burrp 7.0?

Why you get ‘Selected KOT is already in use’, message on voiding KOT?
You have created a receipt of this KOT. So if the receipt generated of that particular KOT is not voided and before voiding the receipt you are voiding the KOT then you will get the above-mentioned message.

Location:
eZee Burrp >> Transaction >> KOT 

Screenshot 1: Getting Alert message ‘Selected KOT is already in use’.

Screenshot 2: To void the receipt we need to search the receipt number for the particular KOT.
Go to: eZee Burrp BackOffice >> Report view >> Transaction Report >> Receipt VS KOT >> enter the KOT number >> Fetch the report >> In the report you will get the receipt number for the particular KOT number.

Screenshot 3: Go to: eZee Burrp >> Transaction >> Receipt

Screenshot 4: Void the receipt of that particular KOT.

Screenshot 4: After voiding the receipt you will be able to void KOT successfully.

Screenshot 6: The KOT will be generated for voided items

Screenshot 7: Void Receipt Report

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How to Void Receipt in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> Receipt

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> Receipt Operations >> Void Receipt items, Void Receipt for Audited dates, Void Receipt for Open dates
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration

How to Access?
Please follow the below steps.

Screenshot 1: Create Void Reason: 
Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save

Screenshot 2: Void Receipt with the help of configured reasons.

Screenshot 3: To add void reason manually(via keyboard)
Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
Note: Restart eZee Burrp after updating the privilege.

Screenshot 4: Void Receipt Report

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How to create Promotion for Booking engine? (eZee Reservation/eZee Centrix)

Note: that this promotion is applicable for website Booking engine only, This will not be applicable to connected OTAs, currently, we only support promotion for Airbnb and Booking.com.

You can follow the below steps to create Promotion in eZee Centrix (New Extranet).

1. Goto New Extranet >> Click on Promotions.

2. After redirected to the promotion screen you need to select if you need to create the promotion for Booking Engine or OTA’s.

3. After selecting the Booking Engine/OTA’s you need to select which promotion you need to select from the options which are displayed on the right, we have some promotion types which you can use to create promotions like, Percentage, amount, discount on the first night, etc.

4. Basic Promotion.

4.1. You need to select the promotion type whether you want  to create percentage or Flat Amount

If you are creating the Percentage you can select the rules whether you need to provide a discount on every night, all night, etc..

4.2. If you are creating the Flat amount Promotion then you can enter the Fixed amount in the Amount box.

You can also define different amount or percentage for a desktop user or Mobile user, so someone open link in Mobile they found different promotion amount/percentage and different in Desktop.

4.3. Also, you can create daily discounts, you can define days wise discount, different discount for each and every day.

4.4. You need to enter the booking date; from which date to which date promotion should run, you can either select single dates or more than one month, you can set the Booking restriction accordingly for the promotion also.

4.5. Booking Restriction :

No Restrictions

If you select this option, there is no restriction for promotion, any guest can use numbers of time

Promotion for N Times

It will allow Guests to book No of time which you define in No if times allow, ex: if you mention 10, then this promotion only use 10 times by different Guest or single guest, after that if someone tries to use promotion 11th time, the system will not allow applying for promotion.

Stay Expiration

Note: If booker check-in & check out dates fall till expiry date over, they will be able to get this promotion discount.
Ex. Expire Date is 30th Mar 2019.

If Booker Choose Check-in date: 1st Feb 2019 to 4th Feb 2019, This will give a discount to Booker.

If Booker Choose Check-in date: 1st April 2019 to 3rd April 2019, This will not give a discount to Booker because the expire date is till 30th Mar.

As on stay expiration

Note: If the system today’s date falls till expiry date over, they will be able to get this promotion discount. It’s not connected with What Stay Date Booker has selected.

Ex. Expire Date is 25th Jan 2019. , Today’s Date is 11th Jan 2019

If Today’s Date is 11th Jan 2019 , Booker Choose Check in date : 1st Feb 2019 to 4th Feb 2019 , This will give discount to Booker.

If Today’s Date is 26th Jan 2019 , Booker Choose Check in date : 1st Feb 2019 to 4th Feb 2019 , This will not give a discount to Booker because as on today’s date already gone.

4.6. Select the Rate plans and packages on which you need to apply the promotion.

You can apply single rate plan/package or multi-pal rate plans/packages at same time, Rate plan/Package which you have selected here, particular promotion only applies for them.

4.7. Show promo : If you want to show promotion on booking engine then you can select this option.

If we enable this option, all guest can see what promotions are running on booking engine, so all guest can access it by applying, if Hotelier do not want to show publicly and promotions are only for selected guest, we can keep it disable, hotelier can send marketing email to those selected guest.

Show promotion on all Dates: 

It will show you the promotion on booking engine for all the dates, as above Image.

Show Promo only on valid dates 

It will show you the promotion of booking engine for a valid date only, which we select at Booking date.

5. All other Promotion Like Discount On First Night, Discount On Last Night, Limit Promotion For N Times and Booking Window Restrictions works as same way, you need to configured as above, they are just for specific condition, like if you select Discount on last night by default select discount on last night you do not need to configure Apply Discount on (4.1 point will be skied).

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How to Void KOT in eZee Burrp 7.0?

Location:
eZee Burrp >> Transaction >> KOT 

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Food & Beverages >> KOT Operations >> Void KOT operations, Void KOT for Audited dates, Void KOT for Open dates
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration

How to Access?
Please follow the below steps.

Screenshot 1: Create Void Reason: 
Go to: eZee Burrp BackOffice >> Configuration >> Masters >> Void Reason >> New >> Category: Outlet transaction >> Add void reason >> Save

Screenshot 2: Void KOT with the help of configured reasons.

Screenshot 3: To add void reason manually(via keyboard)
Add this privilege to get the keyborad selection icon: eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Edit >> Privilege >> Property Configuration >> Master Configuration
Note: Restart eZee Burrp after updating the privilege.

Screenshot 4: Void KOT Report