All posts by Snehal

System show warning message “You do not have access to view this page” even though provide room service privileges.

To post charges from eZee Optimus to eZee Absolute PMS system room service privileges is required and then also system showing warning error message “You do not have access to view this page” it means require to provide Take away privileges as well refer below screenshot.

For this switch to Back and edit user privileges for Take away order along with Room Service because Room service and Take away orders are linked together so both privileges are required to post room charges from eZee Optimus POS system.

My New user not able to take order in Ezee Optimus?

To take order user require privileges and that is provided by an admin user or the user who have Administrator privileges by following below mention steps.

1) Switch to back.

2) click on user edit button available at Settings >> Users >> Edit User and check on Front operations to users and click on Edit button.

 

How to configure Combo in eZee Optimus POS system?

In eZee Optimus combo item sell is possible by following below mention steps.

For example, I want to sell Burger & French Fry as a combo item with Rate 110 and the individual item sell as Burger with 80 and French Fry with 40

1) Add menu item which you want to sell as combo let’s say I configure menu item Burger and French fry with configure price.

2) Once you add menu item define Modifier group with this both item.

3) Now add combo item with modifier group as we define with the name of “Combo”

4) Once you add this modifier group assign this all 3 items in the menu using menu management.

It will be displayed both individual items as well as combo items.

How to Check-in a room in eZee Absolute?

1. Check-In from the Stayview.

Click on  >> Click on Transaction which you want to check-in.

Refer the screenshot provided below :

2. Check In from the Quick Search.

Click on Quick Search button  from the pane.

Refer the screenshot provide Below :

3. Check In from Edit Transaction.

click on Edit Transaction >> Scroll down and find Check In button.

Refer the screenshot provided below :

How to add expense voucher ( Payout / Paid Out / Misc Sales ) in eZee Frontdesk 7.0?

Expense Voucher is nothing but accounts payable.  It will allow you to enter all the expenses that the front office or the cashier does during the day.

Pay Out: Hotel personal expense like newspaper bill, telephone charge
Paid Out Vouchers: Hotel paid out bills on behalf of the guest and added to the guest Invoice like Doctor fees paid, Medicines purchased, Cash against Creditcard
Misc Sales: Hotel get extra income in petty cash like sale of swimming costume, sale scrap of newspapers

Location:
eZee Frontdesk >> Back office >> Pay Out / Paid Out Voucher / Misc sale

Pre-requisite:
eZee Frontdesk Configuration >> Configuration>> Extra Charge

Note:
Other settings >> Tick mark on payable for pay out / paid out
Other settings >> Tick mark on Receivable for Misc sales

How to Access:
Follow below steps to add expense voucher

1. Pay Out :
Screenshot 1:

Screenshot 2:

2. Paid Out :
Screenshot 3:

Screenshot 4:

2. Misc Sales :
Screenshot 5:

Screenshot 6:
Video: Misc Sales

Screenshot 7:
Daily Payable Vouche :
Payout / Paid Out Voucher
Daily Receivable Voucher : 
Misc Sales

How to add guest message in eZee frontdesk 7.0?

What is Guest Message?
Here you can put any guest related message for a guest

Location:
eZee Frontdesk >> Front Office >> Guest Message

How to access:
Please follow below steps to set message

Screesnshot 1:

Screesnshot 2: 
Guest Message Report – Here undelivered message will be displayed

Note: Please make a note that If the guest message has been marked as a delivery, it will not display into guest message report

Screesnshot 3: When you open room, you will find out guest messgae pop up icon to deliver message to the guest

 

How to apply tax after discount on receipt in eZee Burrp?

Outcome after the making above changes:
Item A: 10 USD

Item B: 5 USD
Total : 15 USD
Discount of item on receipt: 2USD
Net Amount: 15-2 = 13 USD

Now, tax will be applied on 13 USD if you do the settings as shown in the attached screenshot.

Location:
eZee POS Back Office >> Configuration >> Outlet Operation >> Edit Outlet >> Miscellaneous >> Discount Type

How to Access:
Please find the below steps to apply discount

Screenshot 1:

Screenshot 2:
eZee Burrp BackOffice >> Outlet >> Item Configuration >> Advance Configuration >> Tax >> Tax Configuration >> Apply after discount >> Apply All >> Save

Screenshot 3:

How to mark no show / cancelled / void reservations and active again in eZee Frontdesk 7.0?

Problem:

How to Access:

We can only reactivate No Show & Cancelled reservations. Voided Reservation cannot be activate again.

Reservation Type Reactivate on Current Day Reactivate After Night Audit
No Show Reservation Yes Yes
Cancelled Reservation Yes Yes
Voided Reservation No No

Location:
eZee Front office >> Fron Office >> Reservation list or booking list

How to Access:
Please follow below steps to reactive reservation

No Show Reservation
Screenshot 1:

Screenshot 2:

Cancelled Reservation
Screenshot 1:

Screenshot 2:

Voided Reservation
Screenshot 1:

How to add intermediate item (Bill of Material) for store item in eZee Burrp 7.0?

What is Intermediate Item?
An intermediate item is made with other 2-3  store items.

Example: Added item “Mayonnaise Sauce” which is made with Egg,  Black Salt, Mustard oil and Sugar Brown. So here we can call it as intermediate item. You can add here only other store items.

Location:
eZee POS Backoffice >> Store >> Store Item >> Bill of Material

Pre-requisite:
eZee POS Backoffice >> Store >> Store Item >> Activate Store

How to Access:
Please follow below steps to make intermediate items

Screenshot 1:

Screenshot 2: Here you get list of intermediate items

Screenshot 3:

Screenshot 4:

How to configure Business Source wise commission plan in eZee Frontdesk 7.0?

What is Business Source wise commission plan?
Hotelier paid some commission to OTA like Trip Adviser, MMT, Expedia for guest’s booking.

Apply commission on booking and have to pay back it to business source.

Example:
Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40
Here Set 10% of all night commission, so hotel pay Tariff : 52 back to business source

Location:
eZee Frontdesk Configuration >> Property Setup >> Business Source

How to Access:
Follow below steps to add business source wise commission plan

Screenshot 1:

Screenshot 2:

Note : Below report will show all business sources commission list 

Screenshot 3:
Reports >> Direct Billing and Company >> Business Source Commission Report

How to add credit note for city ledger in eZee Frontdesk 7.0?

What is Credit Note?
Guest stayed in hotel and settle folio on credit city ledger, Company has been credited a certain amount due to TDS / Tax deduction.
Set pending amount as credit note. It is not counted as his balance to cash or credit card.

Example:
Guest stayed 3 days and invoice bill 1200 post on city ledger. Company paid 1100 after deducting TDS.

Now remaining 100, you can settle as credit note to do mapping against posted folio.

Location:
eZee Front desk >>  Back Office >> City Ledger A/C >> Choose Account >> Right click on Account >> Credit Note

Prerequisite:
eZee Frontdesk Configuration >> Configuration >> Extra Charge

eZee Frontdesk Configuration >> Advance Settings >> Rental >> Charges as Allowance Settings

How to access:
Refer below steps to add credit note

Screenshot 1: 
Screenshot 2: Here you can find your posted folio number


Screenshot 3:

Screenshot 4:

How to change the resolution of eZee Burrp 7.0?

Location:
eZee Burrp >> Settings >> Peripheral >> client / server >> Other >> Resolution

How to Access:
Kindly follow below steps to change resolution

Note: Setting will be applicable after restart of burrp

Case 1:

Case 2: Below setting is only available in server machine
Screenshot 1:

Screenshot 2:

How to add a new room in eZee Frontdesk 7.0?

Location:
eZee Frontdesk configuration >> Property setup >> Room Operation

Prerequisite:
eZee Frontdesk configuration >> Property setup >> Floor Management

eZee Frontdesk configuration >> Property setup >> Room Type

How to Access:
Please follow below steps to make new room

Screenshot 1:

Screenshot 2:

How to add allocated rate in eZee frontdesk 7.0?

How to Access:
Please follow below steps to add allocated rate

Screenshot 1:

Kindly restart Front desk configuration now

Screenshot 2:
Create period (years and months) for allocated rate


Screenshot 3:
Select room type and source and add rate

How to configure Kitchen Display System (KDS) in eZee Burrp 7.0?

What is Kitchen Display System (KDS)?
eZee Burrp provides an separate module for KDS (Kitchen Display System).
KDS displays table wise KOTs on screen, so chef can toggle between different views and select KOTs to view ordered food items, Bump/Fire the KOT once food is ready and it send notification alert on cashier terminal for waiter to collect food from the kitchen. 

Note:
1. You need KDS License
2. KDS works in regular touch screen monitor like TV screen
3. VGA cable works fine for Kitchen Display System (KDS)
4. Yes, we can manage KOT from iMenu, when we configure eZee Burrp interface with eZee iMenu. The settings will be picked up from Burrp >> settings and print KOT/KDS accordingly.

How to Access:
Please follow below steps to start KDS

Screenshot 1: Create Kitchen Monitor
eZee POS BackOffice >> Tools >> Kitchen Monitor >> NEW

Screenshot 2: Assign KDS Monitor to individual items
Screenshot 3: 
Assign KDS Monitor to all menu items (BulK Assign)
Screenshot 4: 
Go to Burrp  >> Settings >> Peripherals >> KOT Printer 

Screenshot 5:

You have restart Burrp and back office to apply this settings

Screenshot 6: Punch order and check on KDS
There are 3 kinds of KDS Mode available

Screenshot 6:

How to update current cost and stock in eZee Burrp Backoffice 7.0?

Location:
Store >> Item Configuration >> Cost and Stock 

How to Access:
Kindly follow below are the steps to follow.

Screenshot 1: Select the particular store from which you want to update the current stock.

Screenshot 2: Update the opening stock to update your current stock and save.

Screenshot 3: Before updating current stock.

Screenshot 4: After updating current stock.

Error-1: Invalid printer specified.

Problem 1: 

Problem 2: Windows not allowing you to set the default printer.

How to Solve:
Please find the below steps to resolve the above error :

Screenshot 1:
Step 1: Hold the Windows Key and press “R” to bring up the Run window.
Step 2: Type “regedit“, then press “Enter” to bring up the Registry Editor.
Step 3: Navigate to the following location:
        HKEY_CURRENT_USER \ Software \ Microsoft \ Windows NT \ CurrentVersion \ Windows
Step 4: Right-click on the “Windows” folder, then choose “Permissions…“
Screenshot 2:
Step 1: Highlight “Administrators“, then check the “Full Control” box, then click “OK“.
Step 2: Highlight your username, then check the “Full Control” box, then click “OK“.
Screenshot 3: Try to set your default printer again.