All posts by Snehal

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How to take Day Use Reservation in a room in eZee Absolute?

The term Day Use Reservations lead to reserving a particular type of room for a particular guest for a given period of time in a single day and not for any nights.

How to access: In order to Day Use Reservation in the system refer to the below images and steps.

Location: eZee Absolute front  >> Front Office >>  Walk In  >> Enter the Booking details  >> Reserve / Check In.

User Privileges:  eZee Absolute Configuration >>  User >>  Edit User  >>  Privileges >> Reservation  >> Add Reservation

Path: eZee Absolute Front office >> Walk-In.

Screenshot : Front Office >> Front Office / Walkin >> Fill detail like arrival/departure date as a same date(Arrival date 25th  & Departure date 25th ),  guest detail, room type and click on check in / reservation

Note: When the arrival date is the same as your system working date then only you can view the Check-in button and for future arrival date selection you can view the Reserve button.

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How to integrate the booking engine on Facebook Page?

In order to integrate the booking engine on a Facebook page please refer to the below screenshots.Open Facebook >Client Facebook Page > + Add a Button > Contact Us button> Insert the Booking engine URL > Save.

Step 1 Open the Facebook click on the Pages section

Step 2 Select the page and then click on +Add A Button

Step 3 Select the Contact us button

Step 4 Insert the booking engine URL and add -FBTRACK at the end of the booking engine URL

Example:- 5 Save it

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Is it Possible to apply Auto Stop sell from the channel manager based on time schedules?

Yes, now we can schedule auto stop sell on the OTA from the channel manager The new feature “Auto Stop sellenables the user to schedule the time-based stop sell. If the user wants to set the stop sell for some specific day of the week after a fixed number of hours then we can schedule it from the Auto Stop Sell feature.

eZee Centrix >> Click on Three lines Left-Hand corner >> Auto Stop sell

User Privilege: eZee Centrix >> User >> Edit Record >> Privileges >> ReservationConfiguration >> Deals & Stop Sell

Screenshot 1 & 2:  eZee Centrix >> Auto Stopsell

Once you click on the above option, you will get the below screen, in which you can see the list of the days of the week with a respective stop sell status and hours.

Screenshot 3:  As you can see in the screenshot below, you just have to specify the time for the respective day of the week and change the status. Once you save the setting the stop sell will be scheduled and will be automatically activated as per the scheduled time.


  • This will work according to the property’s time zone. 
  • You can set the time in 24 hours format from the hour’s field. 
  • For Ex. if you want to set the stop sell after 5:00 PM, so you have to select 17 in the hour’s field
  • Stop sell will be applied on all mapped rate plans of all connected OTA’s in the property.
  • Stop sell will be applied on a day-to-day basis according to the setting, it will not be continued for the next date.
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How to add an Exception to McAfee Antivirus for EOP service?

Please follow the below steps.

Note: Please do not turn off Antivirus software

1.Open the main McAfee window and then click on the Settings gear icon from the upper right-hand corner.


2. Now, select Firewall from the displayed context menu.


3. Select Internet Connections for Programs drop-down menu.


4. Click on Add button to add an exception.

5. Then click on the Browse button.

6. Now, browse the C drive of your computer for the EOP service folder using the path: C:\Program Files (x86)\eZee\Optimus\EOP.
7. From the eZee folder, select the EOP application file, and click the Open button.
8. Click the Save button to save the path of the application.

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How to enable group items by category on the receipt?

Items can be group on receipt by category. Please follow the below steps to set the receipt.

  1. Switch to Backend

2. Go to Setting >> Printing Template >> Edit receipt template>> Enable Group item by Category.

3. Click on the Setting icon in the receipt template and add the Group header and Group Footer.

4. It will appear as below. Highlighted name is Category.

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What is the Goods Return? What is the process of Goods Return in eZee Optimus?

Goods Return is especially designed to control the inventory deduction when, store sends items back to the vendor for some reasons, such as receiving the expired items, an item was broken, or needing to replace the items.  Good Returns will deduct the quantity from the respected store.

Please refer below screen shot to create Goods Return:

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What is the Market list in eZee Optimus?

Market list is preparing the Purchase order of the items prior to the stock of that item going to get finished. So, Store manager can directly raise the purchase order if the list is ready with respective qty and vendor.It is possible to change the Qty and Vendor at the time of creating a purchase order.

Please refer below screen shot to create a market list.

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How to perform Stock Adjustment in eZee Optimus?

Stock Adjustment is removing and adding some qty from the current stock of the item. Accordingly the stock will vary when we check the Stock Report.

Please refer below screen shot to add Stock Adjustment:

Stock of (0.5KG) will be less on all the respective stock reports.

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How to add menu items in eZee Optimus?

What is Menu Item?

In the restaurant, a menu is a list of food and beverages offered to customers and the prices. A menu may be à la carte – which presents a list of options from which customers choose – or table d’hôte, in which case a pre-established sequence of courses is offered.


eZee Optimus >> Go to Back >> Menu >> Item

eZee Optimus >> Go to Back >> Settings >> User >> edit >> Privilege >> Item

Step 1: Add menu item ( Indivdual and Bulk via Import/Export )

Manually:   switch to a back and click on + sign to add a new item 

Import / Export Item.
1. Download the file via export Item
2. Enter all the item details and import item

Add all the item data in Xls as per below screen shot. Make Sure the Item Category and Tax group should be defined already in the Software before import it.

Once the data is added, you can import the xls file as per the below screenshot. Make sure all the data correctly added with proper spaces.

Step 2: Link Menu item under Menu Management.

Define Menu group and Menu Subgroup

Step 3: Go to Menu management, Link menu item with Menu group and Menu Subgroup.

Menu Management>> Setting icon>> Add Menu group>> Add Menu Subgroup >> Add menu item

We can also use Import/Export option to Link Menu items in Bulk with Menu group and Subgroup.


Note: It is mandatory to link Menu item under menu management, Otherwise it will not reflect in Front end ( Ordering window ).

Related Topic:-

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What is the use of Vendor Catalog?

The vendor catalog is a list of goods available from different vendors.

An accurate and complete vendor catalog can make it easier to keep items in stock at the best possible price.

You can link multiple vendor catalog items to a single product catalog item, which allows you to track information about a single item at different vendors.

Create Vendor Catalog:

  1. Switch to Backend

2. Go to Inventory and select the Vendor to add item list with price

3. Once Vendor Selected, add item, Unit and Price.

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Why am I getting a message that the user is currently performing a manual night audit?

A system shows this message for below reasons:

1) If two users try to perform the night audit from a different system
2) Your Night audit screen is open and another user tries to execute the same process.

3) If the night audit is set as automatic and during that time you will get the message that the Auto night audit in progress manual is not allowed when a user tries to execute the manual night audit, but this lock can be removed only by an admin or a Helpdesksupport from eZee.

How to Access: In order to remove the lock please follow the below steps :

Step: 1 Front Office >> Net Locks

Step: 2 Checkmark on the night audit lock process and unlock to remove the lock.

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I have added a menu item, but it’s not showing on the ordering screen?

There are two steps to add menu item to show on Ordering screen.

  1. Add Menu item
  2. Menu management
  1. Adding Menu item :

Switch to back >> Menu>> Item

Define Menu group and Menu Sub group

2. Go to Menu management, Link menu item with Menu group and Menu Subgroup.

Menu Management>> Setting icon>> Add Menu group>> Add Menu Subgroup >> Add menu item

Now check the Ordering screen in Front end.

Note: If you add menu item and not link item in Menu management, It won’t show in Ordering screen.

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How to print reports from rapid serve?

First, define the peripheral from the eZee Optimus backend to print reports from Rapid serve application.

  1. Switch to back>> Go to Settings >> Virtual Device >> Add Mini report printer

2. Now go to Terminal and add a printer device to print reports from Rapid Serve. Select the options as given screenshot based on the connection type.

  1. EOP V2 : Browser-based printing


  1. Device name: Printer name
  2. Link:
  3. Port: 8008

2. Bluetooth: Printing from Bluetooth Printer. It will support to only Android bluetooth Device.


  1. Printer Name
  2. Bluetooth Address: You can get it from an Android device
  3. Print width: 18 ( keep Based on paper size )

3. Network printer: When the printer is in-network with the mobile device you can use this option to print directly from Rapid serve.


  1. IP address: Printer IP address. press and hold the power and print button simultaneously for few seconds to get this address.
  2. width: 25 ( based on paper size )

3. Once device setup is done and test printed successfully from Device mapping, You can print the mini-report from Rapid Serve.

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How to take the order for business source in eZee Optimus?

Business Source: There are tie up with Business source which gives business to restaurant on commission bases.

Define Business source in eZee Optimus.

  1. Create Commission plan

2. Define business source

3. Map the Business source with Outlet.

4. Enable the business source in Order types. Here we have activated for Dine in, We can activate it for other order types as well.

5. While taking order, You can select the business source.

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How to change the conversion rate for a currency?

When restaurant accepting multi-currency payment, Exchange currency rates keep changing based on the market so we can modify the conversion rate from eZee Optimus.

Change conversion rate:

  1. Switch to eZee Optimus Backend>> Currency

Check base currency and Exchange currency. Edit the currency to change conversion with Base currency.

2. Edit the conversion rate as below.

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How to enable contactless payment and which payment gateways can be integrated?

When guests take contactless orders from mobile, they can also manage to pay from mobile itself. It requires online payment needs to be activated and the payment gateway should be integrated with eZee Optimus.

Currently we can integrate Airpay Payment gateway with eZee Optimus, Still for other payment gateway, we can check feasibility to integrate.

Enabling online payment mode:

Switch to eZee backend >> Edit Outlet >> Other settings >> Contact less Settings >> Activate online payment mode

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What is the difference between Google Free Booking Links, Google My Business, Google Hotel Ads?

With the launch of this new feature- Google FBL, many hoteliers find themselves wondering how does Google Hotel Search differ from Google Hotel Ads? and How do I get my hotel on Google

Google has a number of different ways to be listed in search results. We’ll break down your options for how to get in Google search results along with an image to illustrate where your property will be shown.

  1. Free Booking Links –  Google Booking Links is a free listing in Google Hotel Search that displays a link to your website’s booking engine with an “Official Site” badge. It shows your property’s bookable rates and helps lead to direct reservations. It appears underneath any ‘Google Hotel Ads’ being run and is listed under “All options.”  
  2. Google My Business – This is your property’s official listing and profile. It’s a free tool that allows you to promote your property on Google Search. You can use it to see and connect with your customers, post updates to your business profile, and see how customers are interacting with your company on Google.
  3. Google Hotel Ads – Similar to Free Booking Links, these ads also prominently display your official website on Google Hotel Search with bookable rates and help lead to direct reservations. However, these are paid ads and appear alongside any other ‘Google Hotel Ads’ being run. The ads appear in a property’s Google My Business profile and in Google hotel finder results. When a user clicks on a Google Hotel Ad, they are redirected directly into the property’s booking engine to complete the booking.
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Google Free Booking link

Google’s Free Booking Links:

Free booking links appear on the hotel booking module alongside hotel ads when travelers look for rooms at a given hotel. For hoteliers and hosts, this means you are now showing up on hotel search on GoogleHere is the stepwise guideline.

How do they work?  

By launching Free Booking Links, Google made some significant changes to the way they expose an individual property’s direct booking engine on Google Hotel Search. 

In the past, lodging businesses had to pay to run a ‘Google Hotel Ad’ in order to be displayed for direct bookings on Google. As of now, if you are using eZee Booking engine then you are eligible property that has rates and availability synced to Google.

With your hotel’s free Google Booking Links displayed to users across hotel searches on Google, travelers will be able to make a booking directly with your property. That means, you control the guest experience on your site and collect the guest data. 

In order to qualify for Google Booking links, your property must meet the following criteria:

  1. You must have a Google My Business listing.
  2. You must use an eZee Booking Engine.