All posts by Snehal

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How to do eZee Reservation + Frontdesk (eR+FD) configuration in eZee Frontdesk?

What is eR + FD?
eR + FD interface is helpful to download all booking from channel manager to FD PMS.

Note: It can be perform on TLS SP version

Pre requisite: Below condition must be followed 
1. Authorization code : Check crm ticket for Authorization code, added by Account person.
2. Reservation Module license :  Need Web Reservation Module license on server machine
3. Web Reservation URL should be Https
4. Configure All room type & rate and more in the channel manager before interface

Location:
eZee Frontdesk Configuration >> Advance Settings >> Integration

How to Access:
Follow below steps to do interface with channel manager

Screenshot 1:  Do mapping and take screenshotReservation engine: Choose Reservation engine & Centrix Interface (Ver. 3)
Hotel Code: Get it from Account team or Search in Channel Management in CRM
Authorization code: Get it from CRM ticket or contact account team
Web Reservation URL: “https://live.ipms247.com/pmsinterface/pmswebinterface.php”
if it is not https: then contact on live support
Select Push Web Inventory option, in order to push the inventory from the Frontdesk
Note: If inventory will be managed by Frontdesk and related option has been selected from eZee Booking Engine or Channel Manager
Select Void payment & Charges with Cancel as remove all charges from frontdesk when booking is voided or canceled in the channel manager
Channel Web charge: Make Web / Channel extra charge and select here
Web Currency: Select your default web currency

Save it.

Screenshot 2:  Go to advance Settings >> Integration >> Setting

Screenshot 3: Map Room Type and take screenshot

Screenshot 4:  Map Rate Type and take screenshot (We need web rate type screenshot as well)
Screenshot 5:  Map Business Source and take screenshot

Screenshot 6: Extra charge and take screenshot

Screenshot 7: City Ledger and take screenshot

Screenshot 8:  Payment Type and take screenshot

Screenshot 9:  Transport Mode and take screenshot

Screenshot 10:  Identity Type and take screenshot

Require to upload 10 screenshots on the ticket in CRM to get approval.

Next step is to push inventory for next year from eZee Frontdesk.
Link: How to update room inventory to channel manager from eZee Frontdesk 7.0?

Now, download the compatible WIRU and WRD tools and run in the eZee Frontdesk folder.

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How to set extra charge limit into eZee Frontdesk 7.0?

Here you can set below two Charge posting limit: Extra Charge Posting Type & Settings for POS Charge Posting are unlimited, up to folio balance and upto credit Limit.

Please refer below screenshot whereby you can set extra charge limit

Location:
eZee Frontedesk >> Edit Transaction / Room >> Folio Summary >> Select & Edit Folio

Extra Charge Posting Type to Unlimited, Up to Folio Balance or Up to Credit Limit.

to Unlimited, Up to Folio Balance or Up to Credit Limit.

Screenshot: 

Except for admin user, Other users will not be able to post then set amount.

Scenario :

A request from Restaurant manager “Do not post charges than limit charges for the particular room”:

If guest is from room and guest is having food in Restaurant, Now Restaurant manager deciding to post some specified charges on room which are limited,

So in that scenario we can set those charges limit into the Room >> Folio >> Setting for POS Charges Posting

– This will help us to privilege that particular will not be able to post charges in the room.

So please refer below screenshot whereby I have set credit limit to 2000

Now I am doing settlement this room from restaurant to this room with amount more than 2000 so below is the message I will get.

Now according to above, the message I can able to make the settlement even though I have set credit limit but its just showing pop up.

But if I will set below privilege for the particular user.

It won’t allow posting charges on that room.

 

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How to apply open discount on Category in eZee Burrp?

What is Open Item?
When the discount value is set at the time of applying a discount, in those case we need to create a discount type with an Open discount.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Discount Type.

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Select User >> Priviledge >> Food & Beverages >> Receipt Operations >> Change rates/discount/tax, Add Cah discount on Item/Receipt.

Screenshot 1: Add the discount name, select Apply on Category, check-mark on Open Discount, add discount amount/percent and Save. Restart eZee Burrp after configuring the discount.

Screenshot 2: To apply a discount on item of any category select the Outlet:
Go to: eZee Burrp BackOffice >> Outlet >> Item Configuration >> Menu Item >> Select item >> Edit >> check-mark on Item can be discounted >> Save.

Screenshot 3:  Open eZee Burrp >> Receipt >> Click on discount icon(highlighted with number 1) >> Select Discount on Item >> Click on Apply on Selected >> Apply >> Add amount >> Finish.
Only the item whose Category can be discounted will get discounted.

Screenshot 4: To check the applied discount select Bill Detail(highlighted with 1).
Here the discount is only applied to the one whose Category can be discounted.

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How to apply open discount on Menu Subgroup in eZee Burrp?

What is Open Item?
When the discount value is set at the time of applying a discount, in those case we need to create a discount type with an Open discount.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Discount Type.

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Select User >> Priviledge >> Food & Beverages >> Receipt Operations >> Change rates/discount/tax, Add Cah discount on Item/Receipt.

Screenshot 1: Add the discount name, select Apply on Menu Subgroup, check-mark on Open Discount, add discount amount/percent and Save. Restart eZee Burrp after configuring the discount.

Screenshot 2: To apply discount on item of any Menu Subgroup select the Outlet:
Go to: eZee Burrp BackOffice >> Outlet >> Item Configuration >> Menu Item >> Select item >> Edit >> check-mark on Item can be discounted >> Save.


Screenshot 3:  Open eZee Burrp >> Receipt >> Click on discount icon(highlighted with number 1) >> Select Discount on Item >> Click on Apply on Selected >> Apply >> Add amount >> Finish.
Only the item whose menu subgroup can be discounted will get discounted.

Screenshot 4: To check the applied discount select Bill Detail(highlighted with 1).
Here the discount is only applied to the one whose menu group can be discounted.

 

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How to apply open discount on Item in eZee Burrp?

What is Open Item?
When the discount value is set at the time of applying a discount, in those case we need to create a discount type with an Open discount.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Discount Type.

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Select User >> Priviledge >> Food & Beverages >> Receipt Operations >> Change rates/discount/tax, Add Cah discount on Item/Receipt.

Screenshot 1: Add the discount name, select Apply on Item, check-mark on Open Discount, add discount amount/percent and Save. Restart eZee Burrp after configuring the discount.

Screenshot 2: To apply discount on item select the Outlet:
Go to: eZee Burrp BackOffice >> Outlet >> Item Configuration >> Menu Item >> Select item >> Edit >> check-mark on Item can be discounted >> Save.


Screenshot 3: Open eZee Burrp >> Receipt >> Click on discount icon(highlighted with number 1) >> Select Discount on Item >> Click on Apply on Selected >> Apply >> Add amount >> Finish.

Screenshot 4: To check the applied discount select Bill Detail(highlighted with 1).

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How to apply open discount on Receipts in eZee Burrp?

What is Open Item?
When the discount value is set at the time of applying a discount, in those case we need to create a discount type with an Open discount.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Discount Type.

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Select User >> Priviledge >> Food & Beverages >> Receipt Operations >> Change rates/discount/tax, Add Cah discount on Item/Receipt.

Screenshot 1: Add the discount name, select Apply on receipt, check-mark on Open Discount, add discount amount/percent and Save. Restart eZee Burrp after configuring the discount.

Screenshot 2: To apply the receipt discount before applying tax.
Go to: eZee Burrp BackOffice >> Configuration >> Cost Center >> Outlet Operation >> Miscellaneous >> Select Discount Type: receipt discount before applying tax >> Save

Screenshot 3: Open eZee Burrp >> Receipt >> Click on discount icon(highlighted with number 1) >> Select Discount on Receipt >> Apply >> Add amount >> Finish.

Screenshot 4: To check the applied discount select Bill Detail(highlighted with 1).

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How to Activate License and Surrender License for eZee Burrp?

Note:
1. You received Auth Code in your registered email
2. Keep same registered property name to use auth code
3. You can use same Auth code for all the purchased licenses/Terminals
4. Use same Auth code surrender or reactive license again

Activate License: Follow bellow steps to active license

From eZee Burrp:
Screenshot 1: Open software as run as administrator and click on register button

Screenshot 2: Apply Property Authcode

From eZee POS Burrpbackoffice:

Surrender License: You can only surrender license from eZee POS Backoffice 
Open eZee POS Backoffice as run as administrator and follow bellow steps to deactive / withdraw / Remove license

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How to Activate License and Surrender License for eZee Frontdesk?

Note:
1. You received Auth Code in your registered email
2. Keep same registered property name to use auth code
3. You can use same Auth code for all the purchased licenses/Terminals
4. Use same Auth code surrender or reactive license again

Activate License: Follow bellow steps to active license

Screenshot 1: Open software as run as administrator and click on register button

Screenshot 2: Apply Property Authcode 

OR


Surrender License: Follow bellow steps to deactive / withdraw / Remove license

 

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How to do Table Reservation in eZee Burrp?

What is Table Reservation?

Location:
eZee Pos Backoffice >> Others >> Reservations

Pre-requisite:
eZee POS Back Office >> Configuration >> Cost Center >> Outlet Operation >> Outlet >> Table Reservation Settings

User Privilege:
Food & Beverages >> Reservation  Operations >> Add Reservation , Edit Reservation , Void Reservation , No Show Reservation, Ability to Add Reservation  on occupied Table

How to Access:
Please follow below steps to reserve table

Screenshot 1: Active Table Reservation settings

Screenshot 2: Active Table Reservation settings
Screenshot 3: Active Table Reservation setting

Screenshot 4: Choose Reserve table – Date,time & table no
Screenshot 5: Add reservation details and order

Screenshot 6: Take action once guest walk in the POS

Screenshot 7: Table Reservation Report

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How to adjust Decimal numbers in eZee Frontdesk?

Location:
 eZee Frontdesk Configuration >> Configuration >> Exchange Rate

User Privilege:
– Configure Property >> Configure Currency Exchange Rate
– Add Exchange Rate, Edit Exchange Rate, Void Exchange rate

How to Access:
Please refer below screenshot for more information.

Screenshot 1: Here you can adjust decimal numbers for amount

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How to set Separate KOT (Multiple) printer in eZee Burrp?

What is Separate KOT?
You want to print KOT from multiple printers for beverages, drinks, Sea food etc.

Example: You have ordered Tikka masala(Food) &  Absolute vodka (Drink).
Tikka masala prints from Kitchen KOT Printer
Absolute vodka prints From BAR BOT Printer.

Screenshot 1: Print test page from all your KOT printers

Screenshot 2: Add Separate KOT Template

Screenshot 3: Map Separate KOT Template with KOT printers

Screenshot 4: Map Separate KOT Template with KOT printers

Screenshot 5: Assign KOT printers to menu items 

Screenshot 5: Assign KOT printers for Room Post if required ( Optional)

Screenshot 6:  Now Open Burrp >> Settings >> Peripherals  >> KOT Template

Note: All the settings will be applied after restarting the software

Troubleshot: If your KOT print is not working check below solutions

Screenshot 1: Your Printer Spooler  Service must be started on the computer

Screenshot 2: Printer Security Permission to user

Screenshot 3:

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How to upload day close reports on FTP Backup from eZee Burrp Backoffice?

What is FTP Backup?
 You can backup data to a remote computer or device using FTP (File Transfer Protocol) connection. It can be considered as an additional protection against data loss as the result of hardware failure or other disasters. 

Location:
eZee Burrp Backoffice >> 3 bullet points >> Options >> others/FTP

Pre-requisite:
Need the FTP credentials from the client’s end

How to access:
Please follow below steps to set FTP database backup configuration.

Screenshot 1: Active FTP setting and add credentials shared by client

Screenshot 2: Test must be successful, upload report on FTP drive

Screenshot 3: Login to the web with URL ftp://106.201.239.16, Enter the User ID and Password, You will be able to see uploaded reports.

Related Link:
How to send reports on email automatically on day close/night from eZee BurrP 7.0?

How to configured email account in eZee Burrp Backoffice 7.0?

 

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How to create reason for void in the eZee Optimus?

We can create a reason from the eZee Optimus back

Location: Switch to back >> Master >> Reason

Refer to the below screen-shot

You can mention the reason and then can select a type for which do you want to add the reason.

  • Void Payment:
    To void the payment from the Optimus front.
  • Void Order:
    To void the order from the Optimus front.
  • Void order item:
    If you want to void an item from the order then you can use this type.
  • Void Extra charge:
    To void Extra charge.
  • Cancel Order:
    To cancel the Order.
  • Void inventory Transaction:
    If you want to void the inventory transaction ex: created PO or GRN.
  • Void inventory transaction item:
    If you want to void the item from the transaction eX: if you want to void the item from the created PO or GRN (If you trying to reduce the item from the PO then you can void that item from the PO).
  • Preparation remark:
    To void the preparation remark.

Note: The reason for Each type is compulsory, you need to create a separate reason for all the type we can’t use the same reason for all type when you are trying to create a reason system will allow you to select only one type.

Privilege Required:

  • Back Office >> Reason

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How to enable the No charge module and how we can use it in eZee Optimus?

Outlet Configuration

Location: Back Office > Master > Outlet > Add/Edit

To activate No Charge for an outlet
Go to: Order Type Setting > No Charge > Activate No Charge.

You can also configure additional guest details to be asked when ordering a No Charge order.

No Charge orders will follow different receipt number sequence, which can be reset from the Numbering tab of the outlet configuration screen.

No Charge Account
Location: Back Office > Master > No Charge Account

User can configure No Charge Accounts from this new module.

How to create a No charge Account? please refer below link
https://help.ezeetechnosys.com/how-to-create-a-no-charge-account-in-ezee-optimus/

Front Operation

No Charge Order
Location: Front Office > No Charge

When “No Charge” is activated for an outlet, you’ll see a “No Charge” module in the front navigation panel.

When initiating a No Charge order, the very first thing to specify is the No Charge Account in which the amount of order will be posted automatically when the order is saved.

The No-Charge module works in the same way as any other order modes work, except for the settlement part.  There will be no settlement option for No Charge order, as mentioned earlier, it automatically posts the order amount to the selected No Charge Account.

Other orders as No Charge
Location: Front Office > Dine In/ Take-Away/ Room Service/ Delivery

User can also convert orders from different modes to No Charge orders.

On clicking the No Charge button, the user will be prompted to select the No Charge Account in which the amount will be posted.

NOTE: Only the bills which are unsettled and doesn’t have receipt number generated before, can be converted to No Charge.

Listing
User can see No Charge orders in the order summary screen’s Completed section and can also filter them.

Privilege Required:

  • Front Office >> No Charge

  • Back Office >> No Charge Account