All posts by Snehal

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How can Hotels communicate with their Booking.com guests using our channel manager?

Guest engagement is one of the important aspects of hotels. It is equally important to engage with the guests when they reach out to hotels with their requests. Our hotels were finding it difficult to go on Booking.com and check the recent messages from their guests and reply to them.

With this enhancement, we bring in the way by which our hotels will be easily able to see the messages sent by their booking.com guests and will be able to communicate with them as well from our channel manager itself.

This will help them promptly reply to requests coming in from their booking.com guests and even help them create better guest experiences.

Path: Login to eZee Centrix (channel manager) >> Click on “bell” icon >> Channel Message >> Select the OTA >> Start communicating.

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Violation of PRIMARY KEY error

Error:

Solution:

Take server Machine remote, Close All eZee Applications

Step 1:Stop SQL Services

Please open Windows >>Services

Screenshot 1

Screenshot 2

Step 2: Copy Ldf Mdf (PMS_Nextgen) and keep it on a safe drive.

Please open C:\Program Files (x86)\Microsoft SQL Server\MSSQL12.EZEENEXTGEN\MSSQL\DATA

Screenshot 3

Step 3: Start SQL Services 
Screenshot 4

Step 4: Download the below tool

https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_Reindex_Tool.exe

Screenshot 5:

Screenshot 6:Copy tool here

Screenshot 7:

Step 5: Download the below tool

https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_Reseed.exe

Screenshot 8:

Screenshot 9:Copy tool here

Screenshot 10:

After running the tools on the server machine in eZee path folder, restart eZee front desk and check.

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How to create Cname?

In order to do the CNAME integration we are requiring Cpanel OR Godaddy domain details of the website from where we can do all these steps or if the property website is designed willing to do the steps, please follow the below steps to arrange: These steps if for Godaddy Domain Panel

1. Click on My Domains —-> Domain Settings —-> DNS Management.

2. Add CNAME Record:

Once you add this Record then try to open the page using the Cname link as added above. If you see it is Redirected to Sucuri Page it means the Cname record was added successfully.

once it will be redirected to sucuri, Please share the configured Cname record on cm@ezeetechnosys.com, so we can generate the whitelist IP address & we will get back to you for the final step.

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How to make Menu Item Out of Stock (Zomato/Swiggy)

What is Freeze Item?
You can stop/hold item selling in the outlet due to reasons like out of stock, outlet closing, special season item, Specials of the day item, etc.

You can set the privilege to stop selling Freeze items. 

Privilege: eZee Optimus back office>> Settings>> User>> Edit>> Privilege>>Can order Freeze item. 

Location:
eZee Optimus >> Item Lookup >> Freeze

Step 1: Go to Item Lookup

Choose the Zomato/Swiggy Rate type and click the Green Button to display out of stock.

It will ask you for your confirmation , so you have to click on yes, so it will show as out of stock on Swiggy/Zomato.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Topic:-

Process to integrate eZee Optimus with Online Food Aggregators (Zomato / Swiggy)

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How to Perform Indent in Optimus

Q: What is Indent ?

Ans: Indent is basically a list raised by employees of an Main Store asking for materials needed which are present in the store. The indents can be raised by any employee when he requires item from the stores.

Q. How to Create an Indent ?

Ans: Select the Indent for requesting stock from the Inventory Module.

Click on the “+” icon for create the new Indent.

Now select the Store(Main Store) & add the list of item which you want in your store & click on save.

Now, the store employee will check your request from the store (where you requested the stock) and transfer it to you.

Please follow the steps below to approve and transfer the stock.

Go to the store (Main Store ) & click on Indent .

Click on the Red Button to see the requested list of stores from various stores.

Now, recall the indent and enter the authorized quantity (the amount of stock you will transfer to the listed store) & click on Save.

Now click on Approve.

After approving, you will see the Issue option, which you can use to issue the stock from this store to the requested store.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Topic:-

How to create a Purchase order (PO) and Goods Receipt Note (GRN) in eZee Optimus?

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How to add more bookings to a single Reservation?

Yes, it’s possible to add more bookings to a reservation

E.g. Any Guest who has already booked for 1 Room now after coming to Hotel they request for 1 more Room so now using this “Add new booking” we can easily convert their 1 Room Booking to 2 or more Room Booking (Group Booking)

Please refer to the steps shown in the screenshot and video

Path: Reservations >> Individual >> Reservations/Arrivals/In-house >> Add New Booking

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Delete/Inactive Waiter

  1. Switch to back- Click on on the waiter Module.

2. From here, you can delete or deactivate the waiters.

If it is in use while inactive or deleted, please use the following link to unassign the waiters from the table.

Link: https://help.ezeetechnosys.com/how-to-assign-waiter-on-the-table-in-ezee-optimus/

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Topic:-

How to create waiter/driver in eZee Optimus?

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How to use the Lost and Found option in the eZee Absolute 2.0?

The lost and Found option is generally used to update the entry of the precious things which have been lost or found on the Hotel premises.

How to access: In order to access the lost and found option in the system, refer to the below screenshots and steps.

==} How to Add Lost

Path: Menu (click on three lines (≡) ) >> Front Office >> Lost And Found>> Add lost >> Add details >> Save

==} How to add Found

Path: Menu (click on three lines (≡) ) >> Front Office >> Lost And Found>> Add Found >> Add details >> Save

User Privileges: eZee Absolute Configuration >> User >> Edit User >> Privileges >> Front Office >> Access to Lost And Found.

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How to add/configure Rate Type in eZee reservation?

Please refer to the below steps to create a Rate type in eZee Reservation

Step 1: Log in to eZee Centrix from this link:
https://live.ipms247.com/rcm

Step 2: Go to Old Extranet

Please refer to the below screenshot for reference:

Step 3: Go to Master >> Manage Rooms >> Room Type >> Add New >> Add sort code >> Rate Type Name >> Save

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How to Merge existing Group Reservations in the eZee Absolute 2.0?

Yes, it is possible to merge existing group reservations and create one group reservation.
Note: Merge group reservations are only possible when the Booking status is a reservation. once the guest is checked-in we can not merge group reservations.

Please refer to the steps shown in the video and screenshots.

Path: Reservations >> Switch to group >> Reservations >> Merge group >> Select the groups >> Merge group >> select the new group owner >> Save

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How to change Group Owner in the eZee Absolute 2.0?

Yes, it’s possible to change the group owner after a group reservation is added in the eZee Absolute 2.0.

Please refer to the steps shown in the video and screenshot for the same

Path: Edit reservation >> Room Charges >> Group Info >> More >> Change group owner >> Select the new group owner >> Save

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What is Multi-Factor Authentication (MFA) and why is MFA Important?

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. MFA is a core component of a strong identity and access management (IAM) policy. Rather than just asking for a username and password, MFA requires one or more additional verification factors, which further enhances system security.

Why is MFA Important?

The main benefit of MFA is it will enhance the organization’s security by requiring the users to identify themselves by more than a username and password. While important, usernames and passwords are vulnerable to brute force attacks and can be stolen by third parties. So, We can prevent phishing attacks using MFA Authentication and provide better security for the hoteliers. By the MFA feature, we can secure the customer login panel, so even if the customer’s login details are compromised, an attacker will not able to log in.

We have implemented two-factor authentication (2FA) which is a subset of MFA. In order to get more detail about its activation and working please refer below mentioned links,

How to Enable Multi-Factor Authentication (MFA)?
How to Reset Multi-Factor Authentication (MFA) for the User?
How to Disable Multi-Factor Authentication (MFA) Partially/Completely?



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How to Reset Multi-Factor Authentication (MFA) for the User?

If the user is lost his QR code and wants a new one, he can reset it and generate a new QR code. To do so, please follow the steps below.eZee Reservation

EZEE RESERVATION:

Path: eZee Reservation -> User

Once you click, you can two options. 1. Reset and 2. Disable

The same feature is implemented on the two more screens.

ABSOLUTE CONFIGURATION:

Path: eA Configuration -> User

NEW EXTRANET:

Path: New Extranet -> User

Once you click on the Reset option, the Setup 2FA option will be shown. Then again follow the same steps which are explained earlier. Scan the code using the Authenticator app, type 2FA code and save. 2FA has been reset.

Apart from the beck-end configuration, the Logged-in user can also set up and reset his 2FA from the Absolute Front panel. To do so, please follow the below steps.

Please login to the Absolute Front panel. Click on the Hotel Name available on the right side of the header. You will see a new icon for 2FA.

Please refer to the below screenshot for your reference.

Once you click, the below screen will be visible for the first time.

We prefer Google Authenticator to scan the QR code and follow the instruction which is the same as mentioned in the Absolute/Rise/eR Configuration above in this document.

Once the setup process is completed, the user has to log out and try to log in again. The user has to enter a 2FA code to login into the system.

Related FAQ:

How to Disable Multi-Factor Authentication (MFA) Partially/Completely?
How to enable Multi-Factor Authentication (MFA)?
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How to Enable Multi-Factor Authentication (MFA)?

To enable this feature, please follow the below steps.

EZEE RESERVATION:

Path: eZee Reservation -> Settings -> Security Settings

Once it is enabled, the hotelier must activate it for the particular user. So, for the activation, follow the below steps shown in the screenshot.

Path: eZee Reservation -> Users

Once you click, the below screen will be visible for the first time.

ABSOLUTE CONFIGURATION:

Path: eA Configuration -> Settings -> Security Settings


Once it is enabled, follow the below steps.

Path: eA Configuration -> User

Once you click, below screen will be visible for the first time.

NEW EXTRANET:

Path: New Extranet -> User Module

Once you click, the below screen will be visible for the first time.

We prefer Google Authenticator to scan the QR code. Once users scan the QR code, they can see a random number that will be shown on the Authenticator App. Type that number in the 2FA Code in the input and save it. If they insert the wrong code, it won’t allow saving. 

Once the activation process is completed, the user has to logout and try to login again. Once he adds a username, password and hotel code, he will see the below screen.


Once he adds the correct code, then he can see the below options and be able to login into the product.

Related FAQ :

How to Reset Multi-Factor Authentication for the User?
How to Disable Multi-Factor Authentication (MFA) Partially/Completely?
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How to Disable Multi-Factor Authentication (MFA) Partially/Completely?

If the hotelier wants to disable 2FA for any user, he can do it using the below screen.

EZEE RESERVATION:

Path: eZee Reservation -> User Module

Once you click, you can two options. 1. Reset and 2. Disable

The same feature is implemented on the two more screens.

ABSOLUTE CONFIGURATION:

Path: eA Configuration -> Users

NEW EXTRANET:

Path: New Extranet -> Users

Once you select Disable, save it and then logout and login again. You can see that the new 2FA authentication won’t come once you logged in.

How to completely turn off MFA

Due to some reason, hoteliers don’t want to use 2FA and want to stop the feature, they don’t need to go on the User module and deactivate it one by one for all Users. Then just follow the steps below.

EZEE RESERVATION:

eZee Reservation -> Settings -> Security Settings

ABSOLUTE CONFIGURATION:

eA Configuration -> Settings -> Security Settings

Select No option and save it. 2FA is disabled entirely for that property.

IMPORTANT NOTES:

Security Settings can be accessed and modified by admin user only.

Only admin user can have both disable and reset options in 2FA configuration. The rest of the users can only have the reset 2FA option of their own.

Related FAQ:

How to enable Multi-Factor Authentication (MFA)?
How to Reset Multi-Factor Authentication for the User?
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How to Take a Quick Group Booking in one shot with the Required number of Rooms in eZee Absolute 2.0?

Yes, It is possible to take a quick group booking with the required number of rooms in one shot.

Note: If the ‘room selection’ setting in configuration is set as mandatory while taking reservations then “Quick Group Booking” will not work.



How to Access:  In order to take a quick group booking in eZee absolute 2.0 please follow the below steps and video.

Path: eZee absolute PMS >> Click on “Add Reservation” >> Quick Group Bookings >> Room type >> No of rooms

User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Reservation >> Add Reservation.


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How to Book all available Rooms for Group booking or Bulk Booking in eZee Absolute 2.0?

Yes, It is possible to book all the available rooms in one click for group or bulk booking.

Note: If the ‘room selection’ setting in configuration is set as mandatory while taking reservations then “Book all available Rooms” will not work.


How to Access: In order to book all the available rooms in one click please follow the below steps and video.

Path: eZee absolute PMS >> Click on “Add Reservation” >> Book All Available Rooms.

User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Reservation >> Add Reservation.


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How to deactivate Dine In Order type?

Step (1) : To Activate/deactivate Dine-in Order type. First switch to the back.

Step (2) : Go to the outlet setting and click on edit outlet. 

Step (3) : In order type setting Go to Dine in settings and you will get the activate Dine-in option. From here we can activate or deactivate a particular order type.

Follow the same process to activate/deactivate different order types like Takeaway, Room service, Delivery, No charge.

Video Link:-

https://drive.google.com/file/d/15XjvUxHBam2OLNtpEtEmDGhfADfX7MBS/view?usp=sharing

Related Link:-

How to take an order in Dine-In in eZee Optimus?

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support