All posts by Snehal

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How to split Folio (separate extra charges and Room Charges) for booking in eZee Absolute?

Path: Edit Transaction/Room >> Folio Detail (Tab)

Screenshot 1 : 

Screenshot 2 : Create “New Folio”

Screenshot 3 : Select “Generate invoice number on/post checkout” when you want to generate a separate invoice for this extra folio and click on save

Screenshot 4 : Once new folio generated then select Split Folio option.

Screenshot 5: Click on the Search icon to select the destination folio in which you are referring to split the charges.

Screenshot 6: Select Folio.
(default system will show the inhouse guests folio in you need another one you can search by the criteria shown)

Screenshot 7: Split the charges from Source folio to destination Folio by selecting the charges and click on Arrow ( >> ).

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eZee Burrp Lite Application

Mobile/Tablet specifications(Minimum):

  • Android version: Android 5.0 – Lollipop
  • Available with Android  Application Only (Not available with MAC/iOS)
  • RAM Size: 2 GB
  • Resolution: 800 X 1280

Installation Requirement:

  • eZee Burrp application worked on 7.0.260.4 or above version
  • Need Fix IP address on the server machine
  • Tablet/Mobile device and eZee Burrp server machine (where eZee Light Service is installed) must be under same wireless network
  • i.e. Download “Ping” application from Google Play Store and enter IP address of eZee Burrp machine where eZee Light Service is installed to check connectivity
  • Turn off firewall in eZee Burrp machine

Note: Currently it is not support any credit card interface or other payment gateway.

Printer Setting:  eZee Burrp terminal printer setting applicable to application

License: Burrp lite services need one time license (Based on tablet/mobile device count)

How to do interface of Burrp Application:

  • Install eZee Light Service in the burrp terminal (Prefer server machine) in the  eZee Application Path
  • Start eZee Light Service as run as administrator
  • Install eZee Burrp Mobile Application in Tablet/Mobile Device and enter Service IP address display with eZee Light Service (See 192.168.10.158 in the screenshot)
  • You need to approve the device from eZee POS Back Office >> 3 Bullet Points >> Mobile Devices >> Request Device >> Approve
  • You can login to application with burrp credentials
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How to create Packages in eZee Reservation for Booking engine ?

Yes, We can create Package offers which your guest can prevail while doing a booking. In eZee Rise system allow you to add different types of a package like as below :

Login with eZee channel manager/Reservation and select Packages Menu from the available menu tab. Once you redirected to the Package screen you can see all the packages which we can run on the Booking engine and guests can avail of the discount.

(1) Basic Packages: Create a package on the basis of criteria like discount percent, discount amount, pay and stay deal wise packages.


You can define the package name and package description along with package shortcode for this basic Package in the above screenshot. Define package name will be displayed on your booking engine.

Booking date:– Arrival date
Select bookable dates from which guests allow to book by configuring dates. Like Hotelier want to allow this package bookable during the month of June and July any dates then you can select June and July month selection So guest can get the discount from this package.

Sell Date: Calendar date
If you are looking for Like guest can only book on the selected calendar date then you can set the sell data For that package so guests can only see if the calendar date is in the sell date. The sale date will be work on the system date. Let’s say that configure bookable date during the month of December and that package applies during the month of May only then only that guest allows to get the package after that system not allow to bookable that package.


You can give the Single Discount like percentage(%) Discount or Flat amount Discount this would be activated base on a special package selected.

>> If you are looking for Daily discounts like the different discounts from all days of the week then you can select the daily discount.

You can select a specific room & rate types along with a business source on which you want to allow these packages.

Other Restriction:
Hide associated rate Plan when this package is available? :  If the package is available then the rate plan will not show in the Booking Engine.
This Special can only be ‘Unblocked’ by a promotion code: If you are looking to unlock the package by the promotion.
Allow yield on this special? : If you are running yield and you are looking to apply on the package also then you need to enable this option.
Prepaid, Non-Cancel, Non-Refundable: If you are looking to show the caption.

You can put the Special Conditions and Specially highlighted text on the Booking Engine.
It will reflect on the Booking engine as below screenshot.

As same to the basic package, we can also create another 4 packages but the only definition will change.  So for the other packages, the definitions are as below.

(2) Last-minute/Advance-purchase Packages: Set up the validity restrictions on your last minute and advanced purchase package deals.

The Package will show for 300 days after 10 days.
From the package created date when the calendar date will be greater than 10 days then this package will show.
Within:

Within 10 days of the arrival date, the package will show on Booking Engine.

(3) Discount Packages: Configure the discount percent or the discount amount for which you’ve created the package.

You can give a percentage discount or Flat discount on this Package.

(4) Pay and Stay Deal Packages: Create packages based on pay and stay deals you run at your hotel. This Package is used if you looking that if guests for 4 nights then have to pay for 3 nights only.

In this package, you can set the night for pay and stay.
If the guest will stay for 4 night then have to pay for 3 nights charges and min nights you can put as per your need.

(5) Minimum/Maximum Stay Packages: Set up packages on the basis of deals you provide for maximum/minimum nights of stay.
In that package, you can set the minimum nights and maximum night criteria.
If the guest search for minimum nights and maximum nights in the mentioned nights on the package then only this package will show on the Booking Engine.

NOTE:
All other Packages Like Basic Packages, Last-minute/Advance-purchase Packages, Discount Packages, Pay and Stay Deal Packages, Minimum/Maximum Stay Packages works as same way, you need to configure as above, they are just for specific condition like if you select Discount on last night by default select discount on last night you do not need to configure Apply Discount on first point will be skied.

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Is it possible to do undo checkout in eZee Absolute?

Yes, It is possible.

Note: Undo checkout is possible only before night audit.

Reason: After Night audit, we locked all data for previous date and that can not be changed, also by performing night audit, you will move to next day, so can not make changes in previous working date

Please follow the below screenshot to perform undo checkout.

Go to Departure list.

Search for the guest you checked out >>> select the transaction >>> click on undo checkout button.

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How to post manual Room charges to guest in eZee Absolute.

In some cases what happened the guest booked for few days but due to some reason he checked out 1 or 2 days before but we need to take full payment from the guest.

If the guest checked out before few days we have to amend the stay of the guest due to which the room charges and payments are not balanced so in that case, we can post the manual room to charges to the guest Folio by which the Payments and room charges will be balanced.

Refer to the below information on how we can post the manual room charges on Guest Folio.

Edit Transaction  >>  Folio Details
Room charges >> Room charges

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How to update the rates from the eZee Absolute PMS APP.

How to update the rates from the eZee Absolute  PMS APP.

We can also update the rates from the PMS App.
Below are the steps by which we can see how to update the rates from the PMS App.

  • Client on the Menu  >>   Distribution.

  • Select the date (from the selected date 7 seven days we can update)
    Select the Source, Rate plan and check the button if you are looking to update tax-inclusive rates else for tax-exclusive you uncheck the option,
    And then tap on rates.
  • When you touched on the rates you will see the enter rate option below where you can put the rates which you are looking for an update,
    And for Stop sell when You will tap on NO, it will turn into YES. Which indicated that the Stop sell will be applied.
    So once you put the rates and enable the stop sell you can click on Update.
  • When you will click on UPDATE you will see the new information if it is correct then click on SAVE your rates will be updated.
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100: Connection Fail! -2147165949:[Microsoft][ODBC SQL Server Driver][SQL Server]

Below description error is coming when you start eZee Burrp/Backoffice/Frontdesk/FrontdeskConfiguration.

Error Description:

100: Connection Fail!
-2147165949:[Microsoft][ODBC SQL Server Driver][SQL Server]To connect to this server you must use SQL Server Management Studio or SQL Server Management Object(SMO).
Please contact eZee Frontdesk Support Team.

Cause: When SQL Compatibility does not match the SQL 2014 version backward compatibility on the server machine, It fails to connect with a database server. And so that when you click on ok on the above error it will show database version and application version is not matching as in following message box.

Solution:

Find the Backward Compatibility tools of SQL from the below link and install it.

If the Windows Operating System is 32 bit, Use the below tool.

https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_32.msi

If the Windows Operating System is 64 bit, Use the below tool.

https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/SQLServer2005_BC_64.msi

 

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iMenu dll Error

Error: Getting error while accessing the iMenu Application

How to Resolve:

1. Stop the SQL server services

2. Delete the NextGen_Log.mdf and NextGen_Log_log ldf file from the path C:\Program Files (x86)\Microsoft SQL Server\MSSQL12.EZEENEXTGEN2014\MSSQL\DATA.

3. Run the Datadoctor_Reset_Version tool or go to CMD and run the SQL_DMO -r

4. First Run the eZee Burrp Back office then try to run the iMenu Monitor
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How to map / assign the payment against the Folio in the eZee Absolute front

There are two ways by which we can map the payment paid by the city ledger // Travel Agent against the Folio.

    • At the time of making payment when you are doing the payment in the cashiering center, you can assign the Amount to the Guest Cashiering Centre
      Refer to the below information,
      Refer to the above screenshot respectively,
      when you make the payment in Cash / Bank and click on Save you will see the reservation which is settled under the above selected City ledger / Travel Agent.
      So you can assign the payment to those reservations,
      You have to put the amount which is paid for which Folio.
      Ex: in the above screenshot the City ledger Expedia paid you the amount 3000 for the Folio number: FNH470 so you can put the amount under the Folio Number: FNH470.
      in the above screenshot, we put the amount under the reservation and then click on Save.
      So the 3000 is collected against the Folio Number: FNH470.
    • If you did make the payment but not assign the payment against the Folio then you have to map them.
      Refer to the below information.

In the above screenshots, You have to click on the Received Payment >> Map Payment.

When you will click on Map Payment you will the reservations list which has been settled under a city ledger so you have to put the amount which you received against the Folio.

  • Manual: if you want to put the amount manually under the reservation
  • By balance: The system is fetching the Balance from up to down and balanced the reservation one by one after the amount is balanced then the except reservations need to balance in Next Payment.
  • Proportional: The payment is divided into an equal part of the reservation.
    Ex: The payment is 100 and 10 bookings are in the list than the 10 will be assigned to all the 10 booking 100(payment) / 10(Bookings) = 10 (Assigned amount).
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How to add the payment receipt from city ledger against room postings in eZee Absolute?

Path: Login into eZee Absolute >> Cashiering >> Cashiering Center >> Action: City Ledger >> Select appropriate ledger >>

Screenshot 1: (Cashiering >> Cashiering Center)

Screenshot 2: City Ledger >> Select the appropriate City ledger.

Select the City ledger then you can see the details for the selected City ledger.

Screenshot 3: Click on add new Payment >> Payment Type: Cash/Card/bank >> Enter amount  >> Comment >> Save

Once you will be added the amount you can see the Receive Amount in Credit.

Screenshot 4: If at the time of payment you want to assign the payment for the Guest then you can select the guest which are settled by the City ledger.

In the 4th step you can assign the guest for which you did receive an amount from the City ledger.

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How to do eZee Reservation + Frontdesk (eR+FD) configuration in eZee Frontdesk?

What is eR + FD?
eR + FD interface is helpful to download all booking from channel manager to FD PMS.

Note: It can be perform on TLS SP version

Pre requisite: Below condition must be followed 
1. Authorization code : Check crm ticket for Authorization code, added by Account person.
2. Reservation Module license :  Need Web Reservation Module license on server machine
3. Web Reservation URL should be Https
4. Configure All room type & rate and more in the channel manager before interface

Location:
eZee Frontdesk Configuration >> Advance Settings >> Integration

How to Access:
Follow below steps to do interface with channel manager

Screenshot 1:  Do mapping and take screenshotReservation engine: Choose Reservation engine & Centrix Interface (Ver. 3)
Hotel Code: Get it from Account team or Search in Channel Management in CRM
Authorization code: Get it from CRM ticket or contact account team
Web Reservation URL: “https://live.ipms247.com/pmsinterface/pmswebinterface.php”
if it is not https: then contact on live support
Select Push Web Inventory option, in order to push the inventory from the Frontdesk
Note: If inventory will be managed by Frontdesk and related option has been selected from eZee Booking Engine or Channel Manager
Select Void payment & Charges with Cancel as remove all charges from frontdesk when booking is voided or canceled in the channel manager
Channel Web charge: Make Web / Channel extra charge and select here
Web Currency: Select your default web currency

Save it.

Screenshot 2:  Go to advance Settings >> Integration >> Setting

Screenshot 3: Map Room Type and take screenshot

Screenshot 4:  Map Rate Type and take screenshot (We need web rate type screenshot as well)
Screenshot 5:  Map Business Source and take screenshot

Screenshot 6: Extra charge and take screenshot

Screenshot 7: City Ledger and take screenshot

Screenshot 8:  Payment Type and take screenshot

Screenshot 9:  Transport Mode and take screenshot

Screenshot 10:  Identity Type and take screenshot

Require to upload 10 screenshots on the ticket in CRM to get approval.

Next step is to push inventory for next year from eZee Frontdesk.
Link: How to update room inventory to channel manager from eZee Frontdesk 7.0?

Now, download the compatible WIRU and WRD tools and run in the eZee Frontdesk folder.

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How to set extra charge limit into eZee Frontdesk 7.0?

Here you can set below two Charge posting limit: Extra Charge Posting Type & Settings for POS Charge Posting are unlimited, up to folio balance and upto credit Limit.

Please refer below screenshot whereby you can set extra charge limit

Location:
eZee Frontedesk >> Edit Transaction / Room >> Folio Summary >> Select & Edit Folio

Extra Charge Posting Type to Unlimited, Up to Folio Balance or Up to Credit Limit.

to Unlimited, Up to Folio Balance or Up to Credit Limit.

Screenshot: 

Except for admin user, Other users will not be able to post then set amount.

Scenario :

A request from Restaurant manager “Do not post charges than limit charges for the particular room”:

If guest is from room and guest is having food in Restaurant, Now Restaurant manager deciding to post some specified charges on room which are limited,

So in that scenario we can set those charges limit into the Room >> Folio >> Setting for POS Charges Posting

– This will help us to privilege that particular will not be able to post charges in the room.

So please refer below screenshot whereby I have set credit limit to 2000

Now I am doing settlement this room from restaurant to this room with amount more than 2000 so below is the message I will get.

Now according to above, the message I can able to make the settlement even though I have set credit limit but its just showing pop up.

But if I will set below privilege for the particular user.

It won’t allow posting charges on that room.

 

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How to apply open discount on Category in eZee Burrp?

What is Open Item?
When the discount value is set at the time of applying a discount, in those case we need to create a discount type with an Open discount.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Discount Type.

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Select User >> Priviledge >> Food & Beverages >> Receipt Operations >> Change rates/discount/tax, Add Cah discount on Item/Receipt.

Screenshot 1: Add the discount name, select Apply on Category, check-mark on Open Discount, add discount amount/percent and Save. Restart eZee Burrp after configuring the discount.

Screenshot 2: To apply a discount on item of any category select the Outlet:
Go to: eZee Burrp BackOffice >> Outlet >> Item Configuration >> Menu Item >> Select item >> Edit >> check-mark on Item can be discounted >> Save.

Screenshot 3:  Open eZee Burrp >> Receipt >> Click on discount icon(highlighted with number 1) >> Select Discount on Item >> Click on Apply on Selected >> Apply >> Add amount >> Finish.
Only the item whose Category can be discounted will get discounted.

Screenshot 4: To check the applied discount select Bill Detail(highlighted with 1).
Here the discount is only applied to the one whose Category can be discounted.

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How to apply open discount on Menu Subgroup in eZee Burrp?

What is Open Item?
When the discount value is set at the time of applying a discount, in those case we need to create a discount type with an Open discount.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Discount Type.

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Select User >> Priviledge >> Food & Beverages >> Receipt Operations >> Change rates/discount/tax, Add Cah discount on Item/Receipt.

Screenshot 1: Add the discount name, select Apply on Menu Subgroup, check-mark on Open Discount, add discount amount/percent and Save. Restart eZee Burrp after configuring the discount.

Screenshot 2: To apply discount on item of any Menu Subgroup select the Outlet:
Go to: eZee Burrp BackOffice >> Outlet >> Item Configuration >> Menu Item >> Select item >> Edit >> check-mark on Item can be discounted >> Save.


Screenshot 3:  Open eZee Burrp >> Receipt >> Click on discount icon(highlighted with number 1) >> Select Discount on Item >> Click on Apply on Selected >> Apply >> Add amount >> Finish.
Only the item whose menu subgroup can be discounted will get discounted.

Screenshot 4: To check the applied discount select Bill Detail(highlighted with 1).
Here the discount is only applied to the one whose menu group can be discounted.

 

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How to apply open discount on Item in eZee Burrp?

What is Open Item?
When the discount value is set at the time of applying a discount, in those case we need to create a discount type with an Open discount.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Discount Type.

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Select User >> Priviledge >> Food & Beverages >> Receipt Operations >> Change rates/discount/tax, Add Cah discount on Item/Receipt.

Screenshot 1: Add the discount name, select Apply on Item, check-mark on Open Discount, add discount amount/percent and Save. Restart eZee Burrp after configuring the discount.

Screenshot 2: To apply discount on item select the Outlet:
Go to: eZee Burrp BackOffice >> Outlet >> Item Configuration >> Menu Item >> Select item >> Edit >> check-mark on Item can be discounted >> Save.


Screenshot 3: Open eZee Burrp >> Receipt >> Click on discount icon(highlighted with number 1) >> Select Discount on Item >> Click on Apply on Selected >> Apply >> Add amount >> Finish.

Screenshot 4: To check the applied discount select Bill Detail(highlighted with 1).

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How to apply open discount on Receipts in eZee Burrp?

What is Open Item?
When the discount value is set at the time of applying a discount, in those case we need to create a discount type with an Open discount.

Location:
eZee Burrp BackOffice >> Outlet >> Masters >> Discount Type.

Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> User Operation >> Select User >> Priviledge >> Food & Beverages >> Receipt Operations >> Change rates/discount/tax, Add Cah discount on Item/Receipt.

Screenshot 1: Add the discount name, select Apply on receipt, check-mark on Open Discount, add discount amount/percent and Save. Restart eZee Burrp after configuring the discount.

Screenshot 2: To apply the receipt discount before applying tax.
Go to: eZee Burrp BackOffice >> Configuration >> Cost Center >> Outlet Operation >> Miscellaneous >> Select Discount Type: receipt discount before applying tax >> Save

Screenshot 3: Open eZee Burrp >> Receipt >> Click on discount icon(highlighted with number 1) >> Select Discount on Receipt >> Apply >> Add amount >> Finish.

Screenshot 4: To check the applied discount select Bill Detail(highlighted with 1).