All posts by Snehal

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How to use Minibar for eZee Frontdesk 7.0?

What is Minibar?
A minibar is a small refrigerator in a hotel room, that contains small bottles of alcoholic beverages, juice, bottled water, and soft drinks, if guest consumed it then they have to pay or sometimes it is complimentary by hotel.

Location:
eZee Frontdesk >> Minibar

Pre-requisite:
eZee Burrp Backoffice >> Outlet >> Item Configuration >> Menu Item
eZee Frontdesk  >> Minibar >> house keeper / Maid

Note:
1. Need Minibar Module license with purchase
2. We can add minibar items & It’s prices from POS only
3. Minibar have default template settings

How to Access:
Please setup below setting to active minibar module

Screenshot 1: Frontdesk Configuration >>Minibar receipt voucher, printer and maid setting

Screenshot 2: Assign Item to all room type wise for Minibar (It’s coming from Burrp)

Screenshot 3: Add items to room wise >> when you click on Add default button, it is added default assigned items to the room 

Screenshot 4: Now bill post to room, add remaining qty when you do audit

Screenshot 5: Correction in Room Post (Need User Privilege: Allow to void Minibar Vouchers)

Screenshot 6: Once you post bill to room, it is display in extra charge in the room

Screenshot 7: If you have find out any breakages for remaining qty then add into breakages and you can void it by using correction option.
Screenshot 8: Minibar report >> Minibar Daily Stock Register

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How to add Banquet Venue in eZee Burrp Back office 7.0?

Location:
eZee Frontdesk Configuration >> Property Setup >> Non Rental Unit

How to Access:
Please follow below steps to create new non rental unit:

Note: You can add venue from eZee Frontdesk Configuration only

Screenshot 1:

Screenshot 2:

Screenshot 3:

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How to clear past date inventory log (WIRU) in eZee Frontdesk 7.0?

Problem:

How to Solve:
Open WIRU_Log folder in application folder.  Open current date log file.

Suppose FD working date is 27-Aug-2018, so in this folder WIRU_Log_20180827.txt was generated.
in that file Search for word “inventory not updated due to dates passed.” 
 
If you found this caption in that file then download tool using below link.
 
1. STOP eZeeWIRU.exe.
2. Put this tool  in application folder on server machine and run it.  
3. Then start eZeeWIRU.exe
4. Check WIRU pushing inventory or not.
If you are still not facing issue, please contact live support. 
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Membership card – Privilege program in eZee Burrp 7.0

What is a Membership Card?
A small card issued to and held by a member of a club, society or other organization, verifying the member’s membership for a given period.

What is a Privilege program?
The software will detect the privileged guest with the help of IC(Identity card). After which all the discount/birthday promotion will be given to the guest if the card period is not expired and all the details will be fetched & stored from/on the guest database.

Location: 
eZee Burrp BackOffice >> Gift Card/Voucher >> Configuration

User Privilege:
eZee Burrp BackOffice >> Configuration >> User Configuration >> Edit >> Privilge >> Gift card/Voucher

How to access?
Please follow the below steps to configure Membership card – Privilege program.
It is divided into two stages:
1. Create the template
2. Create card.

Screenshot 1: Create a new template for the membership card and fill template information. Check-mark on activate on creation to activate the template at the time of creation.

Screenshot 2:  Card template >> Optional template info >> Fill the details under Enrollment Information.

Screenshot 3:  Card template >> Optional template info >> Fill the details under Other Information.

Screenshot 4:  Card template >> Optional template info >> Fill the details under Benefits

Screenshot 5: Card template >> Optional template info >> Reward Logic >> Add the condition and reward as per your requirement >> Add >> Save
Reward Logic ON: Select the conditions on which you want to create the logic.
Reward Logic GET: Select the reward which guest will get if the condition mentioned under Reward logic on is fulfilled.

Screenshot 6:  Card template >> Optional template info >> Notfication. To add email and SMS notification on partcular operations.

Screenshot 7:  Membership card >> New >> fill all the details >> Save.
Check-mark on Is supplementary card to enter the primary card number.

Screenshot 8: Card transaction >> New >> select operation >> Ok >> Save
To activate the card check mark on the activation date.

Screenshot 9: Open the order >> Select step number ‘1’ icon >> Loyalty >> Select/Swap card >> Card information will be filled automatically >> Save.

Screenshot 10: Settlement >> Gift Card >> fields will be added automatically >> Add

Screenshot 11: Open the card >> under Card Transaction and Card Transaction Summary you will get the details of this card.

Reports:
Screenshot 12: You can refer reports under Gift Card Reports section

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Error: -1: -2: SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. // SqlErrorNumber:- -2 [getTranData-clsRoomOperation]

Error:

How to Solve:  Please follow the below steps for Changing Default Time Out Setting

Screenshot 1: Go to machine >> Windows start button >> Search >> regedit

Screenshot 2: Click on HKEY_LOCAL_MACHINE and then software

Screenshot 3: Click on Wow6432Node (If Windows is 64 bit OS in that case, you will find WOW6432Node and Other wise directly find out eZee folder) >>eZee >> eZeeNextGen >> DefaultTimeOut>> Double click on it >> Change the “value data” to 50000 >> Ok

Note: Change Value Data to 5000 sec in the above-shown window.

Restart all eZee Application after changing value data

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How to add / edit tax for Laundry Module in eZee Frontdesk 7.0?

Location:
eZee Frontdesk >> Laundry >> Guest Laundry >> Options> Payment >> Room to Post

How to Access:
Please follow below screenshot to add tax in Laundry Extra charge

Screenshot 1: Kindly check your mapped extra charge name with Laundry

Screenshot 2: You can configure tax here so it will be applied by default on all laundry

Screenshot 3: Tax will be taking default with charges


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How to hold receipt and fire receipt in eZee Burrp 7.0?

Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.

Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant.  In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.

User Privilege:
Food & Beverages >> KOT Operations >>  ability to hold KOT/ ability to fire KOT/ Clear hold KOT-Receipt.

Screenshot 1: On the receipt screen:- Click on the icon highlighted as ‘2’ >> Hold Order.

Screenshot 2: You will get the hold icon on the table whose order is on hold.

Screenshot 3: To unhold(fire) the receipt:- Click on hold receipt >> Select the hold order >> Ok

Screenshot 4: The receipt screens will display >> click on Print & Finish 

 

 

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How to hold KOT/ fire KOT in eZee Burrp 7.0?

Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.

Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant.  In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.

User Privilege:
Food & Beverages >> KOT Operations >>  ability to hold KOT/ ability to fire KOT/ Clear hold KOT-Receipt.

Screenshot 1: Select the item >> Click on the icon highlighted as ‘2’ >> Hold order

Screenshot 2: You will get the hold icon on the table whose order is on hold.

Screenshot 3: Whenever you want to unhold(fire) the order. You can directly click on the table and proceed ahead accordingly with the order.

Related link:
How to hold item and fire item in eZee Burrp 7.0?
How to hold receipt and fire receipt in eZee Burrp 7.0?

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How to hold item and fire item in eZee Burrp 7.0?

Hold item and Fire item are basically the communication between the restaurant and the kitchen. Suppose the guest orders 3 items(soup, meat, and dessert). Now the guest requests to serve soup first, followed by meat and dessert.

Hold Item: Hold operation is used to hold a particular item by not displaying these items in KOT. Thus the kitchen staff will not prepare these items as this is not mentioned in the KOT sent by the restaurant.  In this case, it will hold meat and dessert.
Fire Item: Fire operation is used to unhold the items, which means using this operation the item is to be served to the guest, by first generating its KOT with the help of which the Kitchen staff will prepare the item. In this case, it will fire meat first and then dessert.

User Privilege:
Food & Beverages >> KOT Operations >>  ability to hold Item/ fire item.

Screenshot 1: Select the item >> Click on the icon highlighted as ‘2’ >> Hold item >> Enter the time in minutes until which item should be on hold.
Repeat the same steps to hold ice cream.

Screenshot 2: Hold items will not be displayed on KOT, so the kitchen will get the information only to prepare the soup in this case.


Screenshot 3: There are 3 ways to Fire item:
1.  You can directly click on the item on hold icon.

2. Or else click on the table >> Fire item

3. Select the hold item >> Click on the icon highlighted as ‘2’ >> Fire item >> Print & Finish

Screenshot 4: Select the item >> Fire

Screenshot 5: After you fire the item it will generate the KOT and then the kitchen will start preparing the item. In the same way, you can fire the 3rd item(ice cream).

 

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How to add advance order and its advance payment in eZee Burrp 7.0?

What is Advance Order?
You are booking your POS order for future date & time.  Here you can get advance delivery date & time, and even you can do partial or full payment

Location:
eZee Pos Backoffice >> Order Type >> Advance Order

Pre-requisite:
eZee POS Back Office >> Configuration >> Cost Center >> Outlet Operation >> Outlet >> Order Type >> Take Away >>  Active Advance Order

User Privilege:
Food & Beverages >> Order Type >> Advance Order

How to Access:
Please follow below steps to take advance order

Screenshot 1: Active the order

Screenshot 2: Go to Advance order

Screenshot 3: Add order information : Deliver date & time and guest name

Screenshot 4: Take advance order here by punching all menu items

Screenshot 5: Here you can settle advance amount if any and go back by cancel button

Screenshot 6: Add advance order voucher no and go for print & finish

Screenshot 7: here you can see advance order list

Screenshot 8: Here you can post operations of advance order

Screenshot 9: Advance Order Report

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Error: Sorry, You cannot perform check in process. Reason: This room is in suspense status

Problem:  When you take check in from stay view, getting below error:
How to Resolve: Kindly close this all ezee software, Download this tool and exract it
https://ezeenextgen.s3-us-west-2.amazonaws.com/download/DataDoctor/Datadoctor_20151106_Checkout_Then_Due_out.rar
And follow below steps:

Screenshot 1:

Screenshot 2:

Other solution:
A guest, in this previous date’s room is yet not checked out and the room is in Due Out stage.
Solution: Go to past date and search the due out  transaction, checkout the guest and then, will be able to take new reservation/check-in, in the same room.

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How to post no-show or cancellation charge from guest in eZee Frontdesk 7.0?

Location:
Reservation List >> Select particular transaction >> Right Click >> Mark NoShow or Cancel>> Add Charge (If required) >> Next >> Take Payment >> Save.

Pre-requisite:
eZee Frontdesk Configuration >> Configuration >> Extra Charge

How to Access:
Please follow below steps to reactive reservation 

Screenshot 1: Mark no show or cancel

Screenshot 2: Add cancellation charges (No Show or Cancel charge should be defined in the system under extra charges)

Screenshot 3:
Screenshot 4: Take actions for payment part as well

The reservation is cancelled and also payment is also made.

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How to show uploaded images on the HTML template in eZee Frontdesk version 7.0?

Location:
eZee Frontdesk Configuration >> Miscellaneous >> Letter Template >> New >> HTML Template

How to access?
Kindly follow the below steps.

CASE – 1

Screenshot 1: Open the property website where the image is uploaded in the browser. Right-click on the image and click on “Copy image address”.

Screenshot 2: Open new tab >> Paste the image address and check whether it is working or not.

Screenshot 3: Goto: eZee Front desk configuration >> Miscellaneous >> Letter Template >> Existing/New ( It should be the HTML template).

Screenshot 4: Go to: Image >> Paste the link on ‘Picture Source’ >> Save

Screenshot 5: The image will be visible on the letter template >> Save.


CASE – 2

Screenshot 1:  If the image is to be uploaded through google drive.  You need to create a folder and upload:
1. Image
2. Create a doc file in your folder and then place the image into doc file
Right-click on image >> Get Shareable link.

Screenshot 2: Click on Sharing settings
Screenshot 3:  Click on advance

Screenshot 4: Click on change
Screenshot 5: Select On- Public on the web

Screenshot 6: Open the doc file >> Copy image.
Open the link: https://word2cleanhtml.com/cleanit
Paste the image over here.

Screenshot 7: Click on convert to clean HTML.
Copy the HTML code

Screenshot 8: Click on the HTML text icon.

Screenshot 9:
Copy the HTML code in this HTML text >> Ok

Screenshot 10: The image will be then visible on the letter template >> Save

 

Note: Do not remove doc file from the folder.