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How to deactivate Dine In Order type?

Step (1) : To Activate/deactivate Dine-in Order type. First switch to the back.

Step (2) : Go to the outlet setting and click on edit outlet. 

Step (3) : In order type setting Go to Dine in settings and you will get the activate Dine-in option. From here we can activate or deactivate a particular order type.

Follow the same process to activate/deactivate different order types like Takeaway, Room service, Delivery, No charge.

Video Link:-

Related Link:-

How to take an order in Dine-In in eZee Optimus?

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

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Mandatory Guest information page for Dine In order?

Step (1) : To modify order information windows while taking orders first of all switch to the back.

Step (2) : After switching to the back. Go to the outlet settings and edit the outlet.

Step (3) : Go to order type settings and scroll down to the order information. Mark the fields that you want to make mandatory. After that click on edit to save the modifications. 

That is how we can modify the order information window and make information taking mandatory

In this same way we can change the order information window in Take away, Room service, Delivery & No charge also.

Video Link:-

Related Points:-

How to take Dine In Order?

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

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How to disable/active order information page?

Step (1):-To deactivate the order information window while ordering, FIrst switch to the back end setting.

Step (2):-After switching back go to the master tab and select outlet setting. Edit the particular outlet.

Step (3):-Untick all the order information options to disable the order information window & Save the settings.

Video Link:-

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Link:-

How to take Dine In Order?

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How to take Dine In Order?

Step (1) : To take order in dine in click on the 4 square button at the top left corner. It will take you to the ordering window.

Step (2) :Clink on the Dine -In option to take order for dine-in.

Step (3) : After that select the tablet or floor on which you want to take the order. Click on the Plus sign to start taking orders on that table.

Step (4) : An order information window will open in which we will fill the guest details.

Step (5) : Now the ordering screen with menu items will open. From here we can punch the orders and it will be added to the cart on the right side of the screen.

Step (6) : After punching menu items just click on save to save the order. A kot will be printed as soon as we hit the save button. In this way we can take orders for Dine-in type.

Video Link:-

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Link: –

My New user not able to take order in Ezee Optimus?

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How to Perform Room Exchange in eZee Absolute 2.0??

In eZee Absolute 2.0, we can also exchange the room if any guest doesn’t want to stay in the assigned room and exchange it with another guest room.

Note: The exchange room operation is only possible when 2 bookings have the same “Stay duration”.

Refer to the below steps


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Process to integrate eZee Optimus with Online Food Aggregators (Zomato / Swiggy)

1. Please forward the following details on to proceed with the Zomato or Swiggy Integration.

  • eZee Optimus Property Name & Property Code.
  • Contact number and E-mail ID.
  • Zomato Registered Mobile Number (e-mail ID).
  • Swiggy User ID and Password.

2. eZee Support Executive will call for the OTP to login in Zomato account.

3. It will take minimum 7 days to complete the integration.

4. As soon as the integration will be completed we’ll inform you on call as well as email.

5. Please find the below advantages of integration of Zomato / Swiggy with Optimus :

  • You will receive all the order from Zomato / Swiggy directly on Optimus, So no need to open multiple tabs for Zomato / Swiggy and eZee Optimus.
  • Separate report for Zomato / Swiggy sales as well combined reports for the whole outlet can be obtain.
  • Adding new items in Zomato / Swiggy, adding images to items, changing rates, making item out of stock, etc can be managed through Optimus only.
  • You Can manage different rates in Zomato / Swiggy and eZee Optimus.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Points:-

How to manage delivery order in eZee Optimus?

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Reelo Integration with eZee Optimus

The integration is Free of Cost.

What is Loyalty ? : It is a marketing strategy to attract customers to buy a service or a product of business.

Why Loyalty is needed ? : Attracting and retaining clients for a better business prospect and goodwill.

How is it useful ? : By offering discounts, prizes and other rewards to maintain the clients and brand name.

Requirement for the Integration.

The Client should have an Reelo Account :

Please follow the below steps to complete the integration.

Step 1: Create Four discounts in Optimus:

  1. Create bulk item discount (Percentage & Amount)
    • Bulk Item Discount In Percentage
    • Bulk Item Discount In Amount
  2. Create order level discount (Percentage & Amount)
    • Order Level Discount In Percentage
    • Order Level Discount In Amount

Step 2: Map The Discount With Loyalty Program in Outlet

Merchant ID (Reelo Key) you can get from the Client’s Reelo account

Steps to be performed in Reelo for Merchant ID/ Integration

Login into Reelo account :

Go to Add Customers >> Integrated POS >> Select eZee

Copy the Merchant ID (Reelo Key) & Click on Complete the

Step 3 : Sync Menu from Outlet >> Loyalty Settings

After The Integration, The ‘Reward’ Option Will Get Activated, which you can see in order screen.

While Taking Order Two Things Are Mandatory To Be Filled Out

  1. Guest Name
  2. Guest Mobile Number (Registered With Reelo)

Click On Reward To Check The Coupons Available For The Customer

Select Reward >> Click on Apply to Redeem reward.

Enter the OTP received on the registered mobile number of Guest / customer

Here you can see the applied discount (reward) after adding item in order.

Open Reelo account to see your coupon applied and the sales done (Reward Points)


We have to decide that 1 point will be equal to how much in amount.

Select the Reward logic according to your requirement.

Write the Reward name of your choice

Reelo Reports : Customer Insights

Related Topic:-

1.Does delivery receipt print business source name like Zomato or Swiggy in eZee Optimus?

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Report Printer Setup in eZee Optimus

Step 1 : Please login eZee Optimus and go to Back panel.
Step 2 : Create the virtual device for the report printer
Step 3 : Configure the Mini Report Printer in the terminal as follow :

i) For Browser & Desktop App (Latest EOP service must be installed)
Port : 8443 (If it doesn’t work change it to 8006)

Note : Device Name should be printer name on which you want to print.

ii) For Printing with Mobile or Tablet (Latest EOP service must be installed)
 Port : 8006

Note : Device Name should be printer name on which you want to print.

   iii) For Network Printer :

  iv) For Bluetooth Printer :

Step 4 : After Configuring the Terminal you have to edit the host file from the system :

Path : C:\Windows\System32\drivers\etc   Copy the host file on desktop, open it with notepad and add these two line in it

(change the IP address in the 2nd line to the systems IP)
save the file, copy and replace it back to the above path.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Topic:-

1.How to print reports from rapid serve?

2.Which report would show the Business source-wise sales and commission?

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Remarks and their reflection in eZee Absolute 2.0 and Centrix.

Remarks are used in the hotel for Notice or instruction to the guest,front office ( Hotel Staff ) and for other purposes.

Below are the remarks we can use in the system as per their reflection.

How to add a Remark.

eZee Absolute :

  • @Edit Reservation

Refer to the below screenshot for how to add a remark in Edit Reservation

  • @Walkin-Reservation Screen

Refer to the below screenshot for how to add a remark at Walkin – Reservation screen.

eZee Centrix :

Refer to the below screenshot for how to add a remark at eZee Centrix

Path : Go to bookings >> View reservation >> Remark >> Add remark


Remarks is like Notice or information or message which we have to access / see / show on the booking, With the help of remark we can save the message / actions / operations for the guest / staff / hotelier.

There are various type of remarks we have in eZee Absolute or Centrix.

Below are the remarks and information.

  • POS notes : The remark will show on the optimus at room service
  • Package : it is showing in reservation activity report as Sepcial also showing in print reservation voucher
  • Promotion : the remark will show under promotion in print reservation voucher
  • Check-in : this remark also showing on arrival report.
  • Guest folio : this remark will show on invoice.
  • Reservation : this remark will show on arrival list as well as on GR card.
  • House keeping : this remark will show on housekeeping module and arrival list.

The below remarks are we can use and we can see them in Arrival List Report.In Arrival list we can also see all the remarks or the selected records.

Checkout :
Internal Note :
Important Info :
Special note for Guest :
Payment Note :

Also we can export the remark from the booking in Excel sheet as eZee Centrix.

Refer to the below path.

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How to create task for housekeeper in ezee Absolute 2.0 & how the housekeeper will come to know about it from PMS application?

From Absolute we can create different task for house keepers, Once we create the task on any reservation, the Assigned Room House keeper will get notification on his mobile application.

Please refer with below You tube link to create task and How House keeper will get to know about it.

Refer with below Image screenshot for How to create task for housekeeper from Absolute

Screenshot 1 : Stay View >> Edit Reservation

ScreenShot 2 : Edit Reservation >> Booking details >> Add

Screenshot 3 :

Refer with below image screenshots for how the housekeeper will come to know about it from PMS application?

Screenshot 1 :

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How Housekeeper can change the room status from PMS application?

When Housekeeper Login to PMS application, It will be different lay out for him to change room status. It will be completely different UI lay out then Front Office User PMS application UI lay out.

Please refer with below Video Tutorial for it.

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How to add the room charges manually in eZee Absolute 2.0?

We have a feature in eZee Absolute that we can add the room charges manually to the Booking.
The Scenario is happening when guest checked out early or a day before and we do have to collect all the charges.

To checkout the guest we have to amend the stay of the guest by which the room charges will be remove, So for balancing the room charges with payment we can add the manual room charges.

Like room charges we can also add Cancellation, Day Use, No show, and late checkout charges.

How to access : In order to apply the manual room charges please refer the below video.

Path : eZee Absolute front office >> Edit Reservation >> Folio Operations >> More >> Room charges >> Add details and Add.

User Privilege : eZee Configuration >> User >> Edit User >> Privileges >> Add Item to open Folio | Add item to close folio | Add item on Audited date.

Screenshot 1 :

Screenshot 2 :

Screenshot 3 :

Screenshot 4 : Like room charges we can also add Cancellation, Day Use, No show, and late checkout charges.

Report : Back Office report >> Daily revenue report

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How to add expense voucher (Paid Out/ Staff Salary/ Agent Commission) in eZee Absolute 2.0?

Expense Voucher is hotelier’s accounts payable. It will allow you to enter all the expenses that the front office or the cashier does during the day. Expenses like newspaper bill, telephone charge, agent commission, Electricity Bill, etc.

How to Access: In order to add an expense voucher follow the below steps and video

Location: eZee absolute PMS >> Menu >> Cashiering tab >> Expense Voucher

Pre-requisite: eZee Absolute >> Go to Configuration >> Master >> General >> Pay outs

User Privilege: eZee absolute >> Go to Configuration >> User >> Edit user >> Privileges >> Cashiering >> Access to expense Voucher

Screenshot 1:  First we need to add guest name in Guest database.

Screenshot 2: Menu >> Cashiering >> Expense Voucher >> Click on the “add new” button in the top right corner of the expense voucher.

Screenshot 3 : Search with the guest name which we have added in guest database and search with it.

Screenshot 4: Select Particular guest name and Done

Screenshot 5 : First we need to add charges. Once you add charges then add payment, payment mode and comment so that generated expense voucher balance update with zero. You can add multiple charges to if there are different different charges as well we can add payment with different different payment type if there are different settlements.

Screenshot 6: In Expense voucher Report and Daily receipt detail you can view that expenses detail

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If I want to calculate occupancy rate, then how can I check occupancy for each month? Or is there an option to forecast occupancy automatically in eZee absolute 2.0?

How to Access: In order to calculate the occupancy rate please follow the below steps and video

User Privilege: eZee absolute configuration >> User >> Edit user >> Reports >> Statistical Report >> Monthly Statistics | Reports >> Graphs and Charts >> Monthly Occupancy

Path: Login into eZee Absolute >> Reports >> (Under) Statistical Report >> Please refer “ Monthly Statisticas” (report).

Screenshot 1:

Graphical Report

Path: (Under) Graphs and Chars >> Please refer to “Monthly Occupancy” (report).

Screenshot 2:

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How to cut folio in absolute 2.0?

Cut folio operation is useful, If you want to cut all same type of charges(Room charges / Extra charges / Payment entries / Transfers) from one folio and to add it on another new folio.

Basically it will Create new folio and all the selected categorized postings will get moved to that new folio.

Location : Edit Reservation >> Folio Operations >> More >> Cut Folio

Refer with below video For step by step operation.

Screenshot 1 :

Screenshot 2 : Select what you want to cut from folio (example : Separate all the extra charge from selected folio) and Cut Folio

Screenshot 3 :

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How to process Travel Agent Commission for Past bookings eZee Absolute 2.0?

In order to post commission for past booking, which we insert using Insert Transaction, you can still post-commission for them by the below information, even in past booking in which you forgot to update Travel agent or post commission, you can do it.

How to Access: In order to process the Travel agent Commission operation for the past booking please follow the below video and steps.

Location: eZee absolute PMS Stay view>> Cashiering>> Cashiering Center

User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Cashiering >> Access to City Ledger Payment Feature.

Path: From Stay view Menu  >> Cashiering >> Select Cashiering Center

Screen shot 1: Click on Cashiering and select the cashiering center option

Screenshot 2: Select Travel agent which you want to post the commission for a past date and check mark the option Pending Travel agent Commission to see the past bookings travel agent commission.

Note: “Pending Travel agent Commission” Checkbox will be displayed only when the user selects the Travel agent.

Step 3: Click on the data which you want to post the commission for a travel agent and click on the Post Commission button to post the commission for the reservation

When you need this feature?

Previously, our system allows Travel agent commission posting on checkout only. We don’t have any provision in the system to process TA Commissions for the below cases.

  1. Upon client request, account managers import bookings in past dates and if those are added without travel agents and later users add TA on bookings post-checkout, then commissions are not posted for those bookings.
  2. Clients may forget to add TA while taking bookings and after the guest checks out, this fact comes to their attention, and then they manually add TA, but commissions will not be posted in this case.
  3. Hoteliers are not aware of commission posting when they enroll with PMS. So in some cases after using our system for some days, they realize or upon guiding by our support, they start following the same. But to settle down accounts, sometimes, they request to add commission for past checkout bookings.
  4. Mistakenly front office users voids posted commissions and then requests us to post commission with either the same TA or changed TA.

To solve the above cases, we are introducing this feature to post pending travel agent commission. Which we provided in Cashiering -> Cashiering Center.

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How to set Folio Routing (Set extra charges in separate folio) for booking in eZee Absolute 2.0 ?

Folio Routing: Routing rules configuration in guest folio means post charges automatically with another folio Like One folio apply with room charges and another with all extra charges. This operation is required when any guest visited in Hotel from the company and that company pays only applied room charges and other applied charges need to pay by guest and for that these extra charges move with another folio while printing Invoice.

How to access: In order to do Folio Routing refers to the below video and steps.

Location: Edit Reservation >>  Folio Operation (Tab)  >> Room/Folio >> +(Plus) Sign  >>  Save  >>  More   >>  Folio routing  >>  set extra charges to new folio.

User Privileges: eZee absolute configuration >> User >> Edit user >> Privileges >> Cashering >> Create new Folio.

Screenshot 1 : Folio Operations >> Plus Sign (+) >> Select “Generate invoice number on/post-checkout” when you want to generate a separate invoice for this extra folio >> click on save

Screenshot 2:  Once new folio generated then select folio routing option from More option available.

Screenshot 3 : Select folio on which you want to post extra charges and select extra charges and taxes and click on Save.

Now If you post any charges to any of the folios of guest, it will get posted on routed folios only.

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Can I exempt the tax applied on extra charge in eZee Absolute 2.0?

Yes, you can.

If you had tax applied on extra charges and you want to exempt it, you can exempt it from the system.

How to access: In order to exempt a tax on extra charge refer to the below video and steps.

Location: Edit Reservation >> Folio Operations >> Folio Operations >>  Tax Operation >> Select Extra charges >> Search >> Select tax which should exempted >> Exempt >>Enter TAX exemption ID >> Select tax which should exempted >> Save.


Report: After Exempt Extra charge’s tax, if you want to see in Report, you can refer Audit Trails Report, In this report you can refer Operation: Exempt Tax on Extra Charge, from there you can refer Which tax was exempted and who had exempt.

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How to do Balance Transfer in eZee Absolute 2.0?

We have an feature in eZee Absolute that we can transfer the balance to the another folio / room.

This is need when two guest are staying in our hotel and only will be paid the bill so in that scenario we can move the balance of the source guest to destination guest ( Who will pay whole balance ).

How to Access : In order to transfer the balance of the please refer to the below steps given in detailed.

Path : Edit Reservation >> Folio Operations >> More >> Transfer >> Click on Select (Destination Folio)

Screenshot 1 : Click on the guest >> Edit Reservation

Screenshot 2 : Folio Operations >> More >> Transfer

Screenshot 3 : Click on Select (Destination Folio). If the folio is showing click on Select else we can search the folio as per the given search criteria.

Screenshot 4 : Once balance Transferred added, we will get success message

Report : We can refer the Audit Trail report without select any option so we can see the details at Operation : Balance Transfer

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How to pay travel agent commission via eZee Absolute 2.0?

Hotelier received bookings from local travel agents and OTA like Trip Adviser, MMT, Expedia for bookings received for his hotel, and against that booking, they get a commission as per discussion. That commission hotelier can pay in the eZee absolute PMS system and if OTA collects payment then deduct a commission and pay to the hotelier.

Guest booked room with Tariff : Rent 520 + Tax 114.40 = Rental 634.40
Here Set 10% commission for all night, so the hotel pays a commission of 52 to travel agent.

How to Access: In order to pay commission to the Travel agent please follow the below steps and video.

Location: eZee absolute >> Cashiering >> Cashiering center.

Privileges: eZee Absolute Configuration >> User >> edit >> Privileges >> Cashiering >> Access to City Ledger Payment Feature

Screenshot: eZee Absolute PMS >> Click on three lines (≡) >> Cashiering >> Cashiering Center >> Select Travel Agent >> Add payment >> pay to Travel Agent >> Select Travel Agent >> Payment type >> Enter amount  >> Comment >> Save

Report: Whenever we pay commission to a Travel agent, we can see it in the Travel agent commission report, From Report >> Back Office Report >> Travel Agent Commission – Detail and Travel Agent Commission – Summary reports you can refer.