Please refer below-listed points for Google Hotel Ads Integration.
Mandatory: We are integrating the Booking engine with Google Hotel Ads so you have to subscribe to our eZee Reservation (Booking Engine) then only we will be able to integrate GHA. Mechanism: Once GHA integration is done, Google fetches hotel rates and availability to Google Platform from our booking engine page. And whenever the guest tries to search for the property on Google & tries to book then the guest directly redirect to the property booking engine page. Once this is done, Google starts displaying hotel ads, and whenever there is a confirmed booking, Google charges a 10% commission per booking.
Charges to be paid to Google: To start the process, here hotelier has to deposit a $500 advance deposit amount through eZee to Google and Google will be deducting the commission amount per booking 10% commission from the deposited amount and after completion of $500 again the hotelier has to deposit the amount $500.
Start Integration Process: If the hotelier is willing to have the integration then our billing team will raise the invoice and after an invoice is paid successfully then the process will be started and it will be done in 7-14 working days.
Please refer below-listed points for Google Hotel Ads Integration.
Mandatory: We are integrating the Booking engine with Google Hotel Ads so you have to subscribe to our eZee Reservation (Booking Engine) then only we will be able to integrate GHA.
Mechanism: Once GHA integration is done, Google fetches hotel rates and availability to Google Platform from our booking engine page. And whenever the guest tries to search for the property on Google & tries to book then the guest directly redirect to the property booking engine page. Once this is done, Google starts displaying hotel ads, and whenever there is a confirmed booking, Google charges a 10% commission per booking.
Charges to be paid to Google: To start the process, here hotelier has to deposit ₹15000 advance deposit amount through eZee to Google and Google will be deducting the commission amount per booking 10% commission from the Deposited amount and after completion of ₹15000 again the hotelier has to deposit the amount ₹15000.
Start Integration Process: If the hotelier is willing to have the integration then our billing team will raise the invoice and after an invoice is paid successfully then the process will be started and it will be done in 7-14 working days.
Check-in we can do in the eZee Absolute Mobile App from the existing reservation. Once the guest arrives at the hotel, the front desk operator can perform check-in operations in the Mobile App as well.
How to Access: In order to check-in a room, please follow the below steps and video.
Location: eZee absolute PMS stay view >> Click on Transaction >>Click on More Options>> Check-in button.
User Privilege: eZee absolute configuration >> User >> Edit user >> Privileges >> Front Office >> Check In Guest.
1. Check-In from the Stay view.
Click on Stay View >> Click on Transaction which you want to Check-in>> Check-in button. Refer to the screenshot :
2. Check-In from the Quick Search.
Location: eZee Absolute Mobile App Menu Option>> Click on search icon >> Search the Guest details in search box >> Click on 3 dots option>> Check In button.
Refer to the below screenshot :
3. Check-In from Reservation List.
Location: eZee Absolute Mobile App Menu Option >> Reservation List>> Find the booking >>Click on the 3 dots option>> Check In button.
Refer to the screenshot provided below :
4. Check-In from the Arrival List
Location: eZee Absolute Mobile App Menu Option >> Arrival List>> Find the booking >>Click on the 3 dots option>> Check In button.
Refer to the screenshot provided below :
Report: Select Guest Checked In from the Report tab under Front Office Report.
A system shows this message for the below reasons:
1) If two users try to open/work on the same transaction/room at the same time. 2) Your transaction/room is open and you directly close the Folio from the App.
How to Access: In order to remove the net lock please follow the below steps and video:
Location: Click on ≡ (Menu) >> Net Locks.
Once you click on Net Locks, you will find the below. Just select the room/transaction and click on Unlock.
A travelagent is a person whose job is to book rooms for end clients (individuals, groups, corporations) on behalf of hotels. The hotelier would be getting bookings from offline/online Travel Agents, So it is required to add that Travel agent in the eZee database.
User Privilege: eZee configuration >> User >> Edit user >> Privileges >> Front Office >> Add Travel Agent / Edit Travel Agent.
How to Access: In order to create/edit a travel agent please follow the below steps.
From: eZee Absolute PMS
Location: eZee Absolute Front >> click on three lines (≡) >> Cashiering >> Travel Agent Database >> Add OR edit that particular Travel Agent.
Inventory Mode Regular: If the inventory is managed from PMS Allocated: If the inventory is managed from the Channel Manager
Rate Mode Regular: If the rate needs to be the same as of PMS Allocated: If the rate needs to be the same as of the Channel Manager Special: If the rate needs to be managed separately from PMS Configuration Nonlinear: If the rate needs to manage as nonlinear
From: eZee Reservation (old extranet)
Location: eZee Reservation (old extranet) >> Master >> Travel Agent >> Add OR edit that particular Travel Agent.
Inventory Mode Regular: If the inventory is managed from PMS Allocated: If the inventory is managed from the Channel Manager
Rate Mode Regular: If the rate needs to be the same as of PMS Allocated: If the rate needs to be the same as of the Channel Manager Special: If the rate needs to be managed separately from PMS Configuration Nonlinear: If the rate needs to manage as nonlinear
A network printer is any printer connected to a network, whether through Ethernet or Wi-Fi.
How to configure a Network printer with eZee Optimus ?
Find out the printer IP address from printer test print.
How to find printer ip ?
Press & Hold the Feed Button of the printer and switch off and switch ON the printer. After that you will get the test print. Find the IP or IPv4 like 192.168.0.100
In the optimus If we want to move items or orders from one table to another, we may use this feature.
We have two types of order transfer.
Order Transfer
Quantity Transfer
Order Transfer :
Click on the Dine -in (Running table ) & select the Transfer feature.
2. Now we have two option , Order Transfer & Transfer Quantity.
3. Now select the Order Transfer option. After selecting the Order Transfer option, it will ask you to select the Floor and Tables.
4. Your order transfer will now be applied to the tables you’ve chosen.
Quantity Transfer
Click on the Dine -in (Running table ) & select the Transfer feature.
2. Now we have two option , Order Transfer & Transfer Quantity.
3. Now it will ask you to select the Quantity(Item) which you want to transfer on another tables.
4. Now you have to click on Continue & select the floor & table .
5. Now it will give you two option
New Order : It will create a New order on chosen Table
Bill No (Running Table) :If we want to transfer the items on the running tables, we may select this option, which will merge the order on the running table.
6. If I select the New Order then two orders will be created, please check it.
7. If I choose Bill Number, it will be merged on the Running Order.
Bluetooth printers operate via wireless technology that can be configured to operate across Android devices.
Note:
Bluetooth printing will work in Rapid Serve App only
This will not work in the web version
Currently, Bluetooth printer supported on Android devices only
Paring printer in android mobile or tablet:
Turn on your Bluetooth printer.
Open the Settings in the android device on your smartphone or tablet.
Click on Bluetooth and Turn ON
Click on the name of your Bluetooth printer to start the Pairing
Find MAC address of printer
Download the Rapid Serve App on your smartphone or Tablet.
Find out the Printer Utility Option and Click on the Bluetooth Connection Type to find the Device name and Device Address.
How to Access:
Follow steps to configure the Bluetooth printer in optimus.
Step 1: Goto Back office >> Terminal >> Add Terminal
Step 2: Provide a name for the Terminal, Click on + icon to add a device. Select “Bluetooth” in connection type and enter the required details for the printer.
Restart Rapidserve, log out from the application and check printing…..
Contactless Ordering (QR Code): Contactless menus feature QR codes that customers point at and scan with their smartphone’s camera, taking them to an online digital menu where they can browse food and drink options.
We Provide Contactless ordering for following Order type.
Dine-In
Takeaway
Delivery
Room Service
In this Document we have added the following Points.
Active contact less (QR) ordering and digital menu using QR code
Switch to Back – Click on Master – Click on Outlet -Click on (…) dots
Now we have to check mark the following option to activate the Contactless(QR code) Ordering
Online Outlet Name: The name of the outlet that we want to show while placing a contactless order(QR Code) can be added here.
Online Address:Here, we can add the address that we want to show up when ordering with a contactless (Qr code).
Active Guest Ordering Mode : Turn this ON, if you want to allow the guests to place the order through scanning the QR code. If it’s turned OFF, then the guest would only see the menu items and won’t be able to place the order.
Order Confirmation Using Terminal : The checkbox next to this option must be selected if we want to accept the order from the browser or desktop application.
Order Confirmation Via Rapid Serve : This option must be checked if we want to accept the Qr code order from the mobile application.
Activate Online Payment Mode :If we want the customer to pay for the order at the time the order is placed, we can check this option. Note: Payment Integration is chargable.
Ask for Tip before marking Payment :You can check this box if you want to activate the tip option.
Ask Guest Mobile Number :This option is helpful for collecting the guest’s mobile number if we want to add the guest’s information.
Ask Guest Name : This option can be used if we want to collect the guest’s name
After selecting this option, we must add the ordering for the QR code.
Click On Setting- Click on QR Code Generator -Click on + Icon
When we click on the “+” icon it will ask for some selection
.1. Qr code For: Here, we must choose which order type the QR code should be activated for.
Dine In
Room Service
Menu Link (Takeaway & Delivery )
Please note that the link/QR code would be different for the Dine-In and Take Away/Delivery order type.
Dine _In : Follow the below steps to generate the QR code for the Tables.
After choosing an option, you will be prompted to choose another one to activate the Qr code for dine-in.
Outlet : We have to select the Outlet Name
Menu : Here, we can choose the menu that will be shown when a QR code is ordered.
Rate: You can select the Different rate for the Qr code order, so we can apply.
Floor : Here, we must choose the floor (if there are more than one) for which we want to enable Qr code ordering.
Available Table : We can choose the tables to use for ordering QR codes.
Payment Method: We can select a payment settlement option for the customer to use when placing an order if you integrate a payment gateway with your website.
Allow Pay later : This option will be available if you let guests place orders, but all order settlement processing will be handled by you.
Ask Comment : Guest can add the comment if you enable this option.
Minimum Order Amount: After customers can order using a QR code, you can set a minimum amount they must spend in your restaurant.
Outlet Slogan : When placing an order, if you have a slogan or any other comments for the customer, so use can use this option so we can display them here.
Visibility Setting : Here, we can configure the QR code’s visibility (the particular time or day we want to activate the ordering QR code) setting.
Now Click on Save, Now your Qr code is activated for QR code,.
Now You can now download, print, and copy the QR code address by clicking the Generate Qr code button.
If you have any additional comments , so you can add it here.
How to Generate QR (Contactless) for Room Service Order Type
Click on the below link for activating the QR code for Room Service.
First Activate the contact less ordering from eZee Optimus backoffice.
Copy the link as per the below screenshot and paste it in the Guest portal setting in eZee Optimus.
Select the Room Service type & copy the Link.
Copy the link.
Now In the absolute >> Switch to Back >> Settings>> Guest Portal
If you don’t want give the Guest portal access so we have one alternate solution.
1.We can create one floor for room service. 2. Now we can add all of the Room No to the tables and create all of the Rooms (Tables)Now do the same thing we did for Dine-In (Generate the Qr for room , select the floor room service & generate the QR) and put the Qr in room service. 3..If a guest orders from the Qr, the order will now be placed under the service floor and room. 4. So, when you’re settling, you already know the rooms and may put the amount in the room (PMS)
How to Generate QR (Contactless) for takeaway & Delivery Order Type
Click on the below link for activating the QR code in the Takeaway & Delivery.
For the Takeaway & delivery First we have to generate the Menu link .
In the takeaway and delivery areas, guests can place the orders & when we received then order will come under takeaway & Delivery order type.
Takeaway guest can place a order on the Reception area using this qr code.
We can use this Qr for delivery for social media & websites for promotional process.
Please follow the listed steps.
Click on contactless Qr ordering & click on “+” icon
2. Now Choose the Menu link option and mark the box if you want takeaway or delivery (If you are going to use for both select the takeaway & delivery Both )
3.Add the Outlet Details
5. After you’ve saved the QR, click on the copy link. Now you may place the QR at the front area so that takeaway customers can check all of the items.
You may use this QR code or link for marketing Activity for delivery, so guests can see what items are available in the restaurant.
You can download & print the Qr.
How to place & Accept the orders from Qr (Contactless ) Feature
Please click the below link to check how to place the orders & accept the orders.
We may use the rate configuration to add a different pricing for the same item on various floors or order types. From here, we will generate multiple rate plans.
For Example : If we have a different different prices for Ac floor & Non Ac floor so we can us this option.
How to create a new rate plan?
eZee Optimus >> Switch to Back >> Menu >> Rate Configuration >> Rate Plan >> Rate list
Step-1: Adda new Rate Plan (Rate List)
Step-2: Select the rate>> Define Rate name (For Example Ac Floor)
Step 3: Now we have to click on the rate configuration, and from the rate column, we can select the rate plan name . Now we have to add the items.
Now we have two options for adding the items in the rate configuration.
Import
Bulk Upload
How to Import the rate configuration?
First we have to get the format & then we have to add the all the items, price , rate plan etc.
Now we have to fill all this information.
After adding this we have to import the items.
How to Upload the items in Bulk?
Now we can either choose the items or, if we want to add all of items, we must select all and click on add.
Now we have to change the price & update it.
Rate (This will be your rate plan name): You have to update the rates according to your requirements under its section
Once your rates are configured for the rate plan please click on “Save” to save the setting.
Step 3: Set a rate plan / price setting for every order type in the Outlet
Once the setting is updated as per the above steps then you are ready to take orders according to rate plan rates.
User Privileges: eZee Optimus >> Switch to Back >> Settings >> User >> Privilege
1) Access to Back Office
2) Rate Configuration & Change Rate Plan
You may also change a rate plan from the front office when ordering.
Now we can select and save the rate plan.
Do visit on live chat support if you have any further queries for the eZee Optimus.
Contactless Ordering (QR Code): Contactless menus feature QR codes that customers point at and scan with their smartphone’s camera, taking them to an online digital menu where they can browse food and drink options.
How to Generate QR (Contactless) for takeaway & Delivery Order Type
Click on the below link for activating the QR code in the Takeaway & Room service.
For the Takeaway & delivery First we have to generate the Menu link .
In the takeaway and delivery areas, guests can place the orders & when we received then order will come under takeaway & Delivery order type.
Takeaway guest can place a order on the Reception area using this qr code.
We can use this Qr for delivery for social media & websites for promotional process.
Please follow the listed Steps.
Click on contactless Qr ordering & click on “+” icon
2. Now Choose the Menu link option and mark the box if you want takeaway or delivery (If you are going to use for both select the takeaway & delivery Both )
3.Add the Outlet Details
5. After you’ve saved the Qr, click on the copy link. Now you may place the Qr at the front area so that takeaway customers can check all of the items.
You may use this QR code or link for marketing Activity for delivery, so guests can see what items are available in the restaurant.
Contactless Ordering (QR Code): Contactless menus feature QR codes that customers point at and scan with their smartphone’s camera, taking them to an online digital menu where they can browse food and drink options.
First Activate the contact less ordering from eZee Optimus backoffice.
Click on the below link to see how to activate the QR for Room Service.
Active contact less (QR) ordering and digital menu using QR code
Switch to Back – Click on Master – Click on Outlet -Click on (…) dots
Now we have to check mark the following option to activate the Contactless(QR code) Ordering
Copy the link as per the below screenshot and paste it in the Guest portal setting in eZee Optimus.
Select the Room Service type & copy the Link.
Copy the link.
Now In the absolute >> Switch to Back >> Settings>> Guest Portal
If you don’t want give the Guest portal access so we have one alternate solution.
1.We can create one floor for room service. 2. Now we can add all of the Room No to the tables and create all of the Rooms (Tables)Now do the same thing we did for Dine-In (Generate the Qr for room , select the floor room service & generate the QR) and put the Qr in room service. 3..If a guest orders from the Qr, the order will now be placed under the service floor and room. 4. So, when you’re settling, you already know the rooms and may put the amount in the room (PMS)
Contactless Ordering (QR Code): Contactless menus feature QR codes that customers point at and scan with their smartphone’s camera, taking them to an online digital menu where they can browse food and drink options.
How to Generate QR (Contactless) for Dine-in Order Type
Click on the below link for video to see how to set up QR for Dine-in.
Active contact less (QR) ordering and digital menu using QR code
Switch to Back – Click on Master – Click on Outlet -Click on (…) dots
Now we have to check mark the following option to activate the Contactless(QR code) Ordering
Online Outlet Name: The name of the outlet that we want to show while placing a contactless order(QR Code) can be added here.
Online Address:Here, we can add the address that we want to show up when ordering with a contactless (Qr code).
Active Guest Ordering Mode : Turn this ON, if you want to allow the guests to place the order through scanning the QR code. If it’s turned OFF, then the guest would only see the menu items and won’t be able to place the order.
Order Confirmation Using Terminal : The checkbox next to this option must be selected if we want to accept the order from the browser or desktop application.
Order Confirmation Via Rapid Serve : This option must be checked if we want to accept the Qr code order from the mobile application.
Activate Online Payment Mode :If we want the customer to pay for the order at the time the order is placed, we can check this option. Note: Payment Integration is chargable.
Ask for Tip before marking Payment :You can check this box if you want to activate the tip option.
Ask Guest Mobile Number :This option is helpful for collecting the guest’s mobile number if we want to add the guest’s information.
Ask Guest Name : This option can be used if we want to collect the guest’s name
After selecting this option, we must add the ordering for the QR code.
Click On Setting- Click on QR Code Generator -Click on + Icon
When we click on the “+” icon it will ask for some selection
.1. Qr code For: Here, we must choose which order type the QR code should be activated for.
Dine In
Room Service
Menu Link (Takeaway & Delivery )
Please note that the link/QR code would be different for the Dine-In and Take Away/Delivery order type.
Dine _In : Follow the below steps to generate the QR code for the Tables.
After choosing an option, you will be prompted to choose another one to activate the Qr code for dine-in.
Outlet : We have to select the Outlet Name
Menu : Here, we can choose the menu that will be shown when a QR code is ordered.
Rate: You can select the Different rate for the Qr code order, so we can apply.
Floor : Here, we must choose the floor (if there are more than one) for which we want to enable Qr code ordering.
Available Table : We can choose the tables to use for ordering QR codes.
Payment Method: We can select a payment settlement option for the customer to use when placing an order if you integrate a payment gateway with your website.
Allow Pay later : This option will be available if you let guests place orders, but all order settlement processing will be handled by you.
Ask Comment : Guest can add the comment if you enable this option.
Minimum Order Amount: After customers can order using a QR code, you can set a minimum amount they must spend in your restaurant.
Outlet Slogan : When placing an order, if you have a slogan or any other comments for the customer, so use can use this option so we can display them here.
Visibility Setting : Here, we can configure the QR code’s visibility (the particular time or day we want to activate the ordering QR code) setting.
Now Click on Save, Now your Qr code is activated for QR code,.
Now You can now download, print, and copy the QR code address by clicking the Generate Qr code button.
If you have any additional comments , so you can add it here.
How to Access: In order to update Group booking rates after the reservation please follow the below steps and video.
Location: Edit Transaction/Room >> Room charges >> Group info >> Update details >> change rates >> Apply To All Transaction >> Save.
User privileges: To update the rates of group booking user must have the rights of edit reservation and Change Room Rate before Check In Change Room Rate after Check In Change Room Rate for Audited date.
If you have exempted the Tax at the time of creating the reservation and then you want to re-assign the Tax again? Yes, it’s possible to re-assign tax. please refer to the steps shown below
User Privilege: To Assign tax, users are required to have compulsory rights edit an item on an audited data and edit item on an open date from cashiering as per the below screenshot.
A commission plan is a payment structure designed to attract and retain employees or other sources of revenue.
How to Create a Commission plan in optimus
Step 1: Switched to back – click on Masters – Select the commission plan option
Step 2: To create a new Commission plan, click the + sign. Now you will get some options.
Name: We can add the name of the commission plan (Ex: Zomato Commission Plan, waiters commission )
Type : Here you can add the name and type of commission (percentage or amount),
Inclusive Tax : If you want the commission inclusive of tax so you can check mark this option.
Minimum Order Value : We can set the minimum order value(the minimum amount that you require customers to spend in your restaurant) then only commission will be applicable
Commission Amount /percentage : Here we can add the amount or percentage of commission
Step 3: You can give waiters this commission option by selecting the commission plan when creating the waiters.
Step 4. If you have any other business sources (for example, tour guides, Zomato, Swiggy, etc.), we can add the commission plan to the business source.
Please click on the link below to create the business source.
Step 5. Now you can take orders. If they are for waiters, select the waiters, or if they are from any source, select the business source while taking orders.
Step 6. You can now refer the listed reports if you want to see the amount or percentage of commission.
