All posts by Snehal

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How to Activate License and Surrender License for eZee Burrp?

Note:
1. You received Auth Code in your registered email
2. Keep same registered property name to use auth code
3. You can use same Auth code for all the purchased licenses/Terminals
4. Use same Auth code surrender or reactive license again

Activate License: Follow bellow steps to active license

From eZee Burrp:
Screenshot 1: Open software as run as administrator and click on register button

Screenshot 2: Apply Property Authcode

From eZee POS Burrpbackoffice:

Surrender License: You can only surrender license from eZee POS Backoffice 
Open eZee POS Backoffice as run as administrator and follow bellow steps to deactive / withdraw / Remove license

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How to Activate License and Surrender License for eZee Frontdesk?

Note:
1. You received Auth Code in your registered email
2. Keep same registered property name to use auth code
3. You can use same Auth code for all the purchased licenses/
Terminals
4. Use same Auth code surrender or reactive license again

Activate License: Follow bellow steps to active license

Screenshot 1:
Open software as run as administrator and click on register button


Screenshot 2:
Apply Property Authcode 

OR


Surrender License: Follow bellow steps to deactive / withdraw / Remove license

 

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How to do Table Reservation in eZee Burrp?

What is Table Reservation?

Location:
eZee Pos Backoffice >> Others >> Reservations

Pre-requisite:
eZee POS Back Office >> Configuration >> Cost Center >> Outlet Operation >> Outlet >> Table Reservation Settings

User Privilege:
Food & Beverages >> Reservation  Operations >> Add Reservation , Edit Reservation , Void Reservation , No Show Reservation, Ability to Add Reservation  on occupied Table

How to Access:
Please follow below steps to reserve table

Screenshot 1: Active Table Reservation settings

Screenshot 2: Active Table Reservation settings
Screenshot 3: 
Active Table Reservation setting


Screenshot 4:
Choose Reserve table – Date,time & table no
Screenshot 5:
Add reservation details and order

Screenshot 6: Take action once guest walk in the POS

Screenshot 7: Table Reservation Report

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How to adjust Decimal numbers in eZee Frontdesk?

Location:
 eZee Frontdesk Configuration >> Configuration >> Exchange Rate

User Privilege:
– Configure Property >> Configure Currency Exchange Rate
– Add Exchange Rate, Edit Exchange Rate, Void Exchange rate

How to Access:
Please refer below screenshot for more information.

Screenshot 1: Here you can adjust decimal numbers for amount

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How to set Separate KOT (Multiple) printer in eZee Burrp?

What is Separate KOT?
You want to print KOT from multiple printers for beverages, drinks, Sea food etc.

Example: You have ordered Tikka masala(Food) &  Absolute vodka (Drink).
Tikka masala prints from Kitchen KOT Printer
Absolute vodka prints From BAR BOT Printer.

Screenshot 1: Print test page from all your KOT printers

Screenshot 2: Add Separate KOT Template

Screenshot 3: Map Separate KOT Template with KOT printers

Screenshot 4: Map Separate KOT Template with KOT printers

Screenshot 5: Assign KOT printers to menu items 

Screenshot 5: Assign KOT printers for Room Post if required ( Optional)

Screenshot 6:  Now Open Burrp >> Settings >> Peripherals  >> KOT Template

Note: All the settings will be applied after restarting the software

Troubleshot: If your KOT print is not working check below solutions

Screenshot 1: Your Printer Spooler  Service must be started on the computer

Screenshot 2: Printer Security Permission to user

Screenshot 3:

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How to upload day close reports on FTP Backup from eZee Burrp Backoffice?

What is FTP Backup?
 You can backup data to a remote computer or device using FTP (File Transfer Protocol) connection. It can be considered as an additional protection against data loss as the result of hardware failure or other disasters. 


Location:
eZee Burrp Backoffice >> 3 bullet points >> Options >> others/FTP

Pre-requisite:
Need the FTP credentials from the client’s end

How to access:
Please follow below steps to set FTP database backup configuration.

Screenshot 1: Active FTP setting and add credentials shared by client

Screenshot 2: Test must be successful, upload report on FTP drive

Screenshot 3: Login to the web with URL ftp://106.201.239.16, Enter the User ID and Password, You will be able to see uploaded reports.

Related Link:
How to send reports on email automatically on day close/night from eZee BurrP 7.0?

How to configured email account in eZee Burrp Backoffice 7.0?

 

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How to create reason for void in the eZee Optimus?

We can create a reason from the eZee Optimus back

Location: Switch to back >> Master >> Reason

Refer to the below screen-shot

You can mention the reason and then can select a type for which do you want to add the reason.

  • Void Payment:
    To void the payment from the Optimus front.
  • Void Order:
    To void the order from the Optimus front.
  • Void order item:
    If you want to void an item from the order then you can use this type.
  • Void Extra charge:
    To void Extra charge.
  • Cancel Order:
    To cancel the Order.
  • Void inventory Transaction:
    If you want to void the inventory transaction ex: created PO or GRN.
  • Void inventory transaction item:
    If you want to void the item from the transaction eX: if you want to void the item from the created PO or GRN (If you trying to reduce the item from the PO then you can void that item from the PO).
  • Preparation remark:
    To void the preparation remark.

Note: The reason for Each type is compulsory, you need to create a separate reason for all the type we can’t use the same reason for all type when you are trying to create a reason system will allow you to select only one type.

Privilege Required:

  • Back Office >> Reason

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How to enable the No charge module and how we can use it in eZee Optimus?

Outlet Configuration

Location: Back Office > Master > Outlet > Add/Edit

To activate No Charge for an outlet
Go to: Order Type Setting > No Charge > Activate No Charge.

You can also configure additional guest details to be asked when ordering a No Charge order.

No Charge orders will follow different receipt number sequence, which can be reset from the Numbering tab of the outlet configuration screen.

No Charge Account
Location: Back Office > Master > No Charge Account

User can configure No Charge Accounts from this new module.

How to create a No charge Account? please refer below link
https://help.ezeetechnosys.com/how-to-create-a-no-charge-account-in-ezee-optimus/

Front Operation

No Charge Order
Location: Front Office > No Charge

When “No Charge” is activated for an outlet, you’ll see a “No Charge” module in the front navigation panel.

When initiating a No Charge order, the very first thing to specify is the No Charge Account in which the amount of order will be posted automatically when the order is saved.

The No-Charge module works in the same way as any other order modes work, except for the settlement part.  There will be no settlement option for No Charge order, as mentioned earlier, it automatically posts the order amount to the selected No Charge Account.

Other orders as No Charge
Location:
Front Office > Dine In/ Take-Away/ Room Service/ Delivery

User can also convert orders from different modes to No Charge orders.

On clicking the No Charge button, the user will be prompted to select the No Charge Account in which the amount will be posted.

NOTE: Only the bills which are unsettled and doesn’t have receipt number generated before, can be converted to No Charge.

Listing
User can see No Charge orders in the order summary screen’s Completed section and can also filter them.

Privilege Required:

  • Front Office >> No Charge

  • Back Office >> No Charge Account

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How to create room type in eZee Centrix/Reservation?

Dear user,
Please refer below steps to create a room type in eZee Centrix/Reservation

Step 1: Login to eZee Centrix from this link:
             https://live.ipms247.com/rcm

Step 2: Go to Old Extranet from the footer

Please refer below screenshot for reference:

Step 3: Go to Master >> Manage Rooms >> Room Type
             Click on Add New to Create a New Room Type

Please refer below screenshot for reference:

Step 4: Update your room details

Whereas,

Please refer below screenshot for reference:

Required Privilege:

  • Access To Reservation Panel

Please refer below screenshot for reference:

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How to configure Amenities in eZee Centrix/Reservation?

Dear user,
Please refer below details to configure Amenities in eZee Centrix/Reservation

Step 1: Login to eZee Centrix from this link:
              https://live.ipms247.com/rcm

Step 2: Go to Old Extranet from the footer

Please refer below screenshot for reference:

Step 3: Go to Master >> Manage Rooms >> Amenities
              Click on Add New to Create Amenities

Please refer below screenshot for reference:

Step 4: Update your Amenity details

Where as,

  • Amenity Name = Name of physical Inventory used in your Hotel or Room
  • Amenity Type = Select where this Amenity is used. In Hotel, Room or Both
  • Short Key = Short Order
  • Click on “Save”to create Amenity

Please refer below screenshot for reference:

Required Privilege:

  • Access To Reservation Panel

Please refer below screenshot for reference:

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Message: -1: Access to the path ‘OTALog’ is denied.

Problem: WRD is not getting start

How to Solve:
Please follow below steps to resolve

Note: Wiru/wrd is running on server machine only and it must be restart from version 7 folder only

Screenshot 1: Right click on ezee Version 7 icon and go for open file location

Screenshot 2: Give access to OTA Logs (Both Folders)

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Message: when we open folio & reports into 7.0 (The Type intializar for ‘CrystalReports.Engine.Report document’ threw an exception.)

Problem: when we open folio & reports into 7.0


How to Access:
Please follow below steps to resolve error

  1. Close all eZee application
  2. Go to Control Panel / All Control Panel Items / Programs and Features and Uninstall below crystal report files
  3. Download these files and put into C Drive.
  4. Open Command Prompt as run as admin
  5. Run  CRRuntime_32bit_13_0_22.msi first and then run CRSetupX86_70.msi
  6. Login into FD again and check first reports are opening or not.
  7. Check into eZee Path: eZeeReports dll’s version must be same

    You can run fresh SP and match it. Folio will be open now.

    If you are have any problem the refer below FAQ for dependencies:
    Error: -1: Could not load file or assembly ‘CrystalDecisions. Shared, Version=13.0.3500.0, culture = neutral ( Crystal Report Error ) in Frontdesk 7.0

     

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Message: Inventory Adjustment shows duplicate Items in eZee Burrp

Problem: Store Items shows duplication

How to Access:
Please follow below steps to resolve error

  1. Take server Machine remote
  2. Download tool – https://ezeenextgen.s3-us-west-2.amazonaws.com/download/eZeePOSTool/Datadoctor_Authorized_KOT.exe
  3. Open eZee folder Location

    4. Copy tool here and extract it as per below screenshot
    5. Run it as Run as administrator

After running the tool on the server machine in eZee path folder, restart eZee front desk and check Inventory Adjustment Items