All posts by reservation

Print Form

eZeeReservation_Release_2.0.18

eZee New Extranet : Guest Statistics

In this outpaced period of advance technology, a little piece of data
invites a helpful instrument to produce more income for the hotel
businesses. To walk well ahead than your rivals, it is important to have the
intelligent advanced tool to upgrade your business. Alongside, a rule to
offer improved good service to your guests.

Taking advantage of our huge database and the collective information about
a complete transaction of each stay at a hotel, we are now providing a
platform to all our hoteliers so you can target your audience by checking the
statistics data of guest’ various factors information and likewise.

#1 Country: From where they are coming, for example, Canada, Malaysia,
Australia, South Africa, Iran, etc. For reference please refer below
screenshot.

 

This chat shows that the hotel has 3 guests from Switzerland and India, 2
from Australia and 1 from Taiwan.

#2 Stay length: Number of nights of stays. For example, for 2 nights
around 60% guest selected to stay at your hotel, for 6 nights around 50% guests
selected to stay at your property.

 

#3 Source of bookings: From which platform they like to book the rooms.
For example, Booking.com, Expedia, Agoda.com, Make My Trip, etc.

 

#4 Repeated guests: How many times guests choose your property for their
stays.

For the reference, you can check the above chart, it is showing that for 3 night stays, bookings booked are around more than 10%.

#5 Guests profiles: You can see your guests shared details (like a country, city, phone number) in percentage ratio. This will help a hotelier to target them through contact details like; Email, contact no, etc.

 

#6 Type of Bookings: Hotel does have a booking with a different number of
guests like single guest, couple guests, Family guests, etc.

The above chart displays that your hotel has 7 bookings for single guests and so
on.

#7 Guest engagement: These statistics represent how our system been
engaged with guests through various mediums.

 

Above, is the shared information for the various provisions, this will definitely
support a hotelier to decide the different opportunities that will ultimately help you welcome more guests at various stages.

Print Form

eZeeReservation_Release_2.0.17

Language Caption Enhancement for Housekeeper into Hotel PMS and Channel Manager Application.

  • We have introduced language caption for housekeeper into Hotel PMS and Channel Manager Application.
  • Now hotelier can set specific language caption for their respective housekeeper preferred language.
  • The respected changed caption will be reflected into mobile application.
  • Following the steps below to use this feature:
    • Login into Absolute configuration and go into Housekeeper module from Housekeeping dropdown.

  • Click on Add housekeeper to add new housekeeper.
  • Fill the details of housekeeper and add username, password and select App language.
  • Click on Save to store the information.
  • Default will be selected by default.
  • Other than Default it will allow your change the language from the language setting page into configuration.
  • For changing the existing housekeeper App language then click on edit.
 

  • Then select the respective App language for the housekeeper and save the configuration.
  • Login into app with same user into Mobile Application.
  • The language caption change from configuration will reflected into the user which are having App language not as Default.
  • Path to change labels: Settings->Others->Language Settings->Display Label.
  • Select Absolute App form module dropdown and House Keeper from other dropdown and then click on load module.

  • Access mobile application with housekeeper login credentials.
  • Change the caption which is needed as per housekeeper preferred language.

  • After changing language caption checking into mobile application to verify.

 

 

 

Introducing Opportunities for Booking Engine Chatbot

Our Booking Engine Chatbot answers to guest’s questions using the data configured in our Booking Engine. But, there are some questions which the chatbot is not able to answer due to lack of data.

So, to make the chatbot more efficient in providing appropriate answers to website visitors, we have found some frequently asked questions and introduced “Opportunities in Chats” options, so that chatbot does not miss any opportunity to chat with guest.

Various questions are listed here. You just have to provide data to these questions and our chatbot will start answering related questions using this data.