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eZeeReservation_Release_2.0.16

Booking Engine / OTA Promotions

We have introduced a new UI of the promotions module in eZee’s new distribution extranet.

If you want to create/manage any promotions for new account or existing account, you can configure it through new extranet promotions module only.

Note: Old extranet URL will be closed.

If you access Promotions module in the old extranet, then it will display one message and redirect you to the new extranet promotions module. Please refer the following screenshot 1 and screenshot 2 for your reference.

Screenshot 1:

Screenshot 2:

Note: In the new extranet, if you open the promotions module for the first time, then the promotions highlight box will be displayed, as shown in the following screenshot 3. And we are displaying promotions module access in left panel of menu list, as shown in the following screenshot 4.

Screenshot 3:

Screenshot 4:

We have now come up with new feature in promotions module that is “User segments-wise configure promotion discount”. With the help of this feature, you can easily provide or configure promotion discounts user segments-wise such as separate discounts for desktop users and mobile users.

Please refer below screenshot to configure promotion discount ‘User segment wise’:

Screenshot 5:

Screenshot 6:

Once you configure promotion discounts this way, it will look like below on the promotion home screen.

 

NOTE: Remaining functionality regarding promotion module are working same as in the old extranet promotion module.

OTA Promotions

We have introduced new UI Of Promotions module in eZee’s new distribution extranet. It can be accessed from the left menu panel.

So, if you want to create/manage OTA promotions for new account or existing account, you can configure it through new extranet promotions module only. Old extranet URL will be closed after that.

Please refer following screenshot for your reference.

OTA Promotion

Under this module we have integrated channel promotion for 2 channels

  1. Airbnb

  2. Booking.com

Booking.com Promotion FAQs –

https://support.connect.booking.com/hc/en-us/sections/360000149143-Promotions-API

Note: If your account has no active channel from above list than link will not open and redirect to home page

Screenshot 1:

Screenshot 2:

Screenshot 3: Create Promotion by selecting OTA from the list

In round () you can see channel hotel code

After selecting OTA, create a list quickly which will be visible based on various types of promotion supported by that OTA

For Booking.com

Note: Geo rates is not supported for Argentina, Brazil, Colombia, Dominican Republic, Israel, Mexico, Peru due to local legislation.

For Airbnb

Sample of basic promotion creation option for Booking.com

It’s option or field may be different based on OTA or Promotion Type.

Demo promotion for Booking.com

For Booking.com Promotions, you can get revenue details

Airbnb supports multiple discount rules in one promotion

Demo promotion for Airbnb

eZee Extranet Innalytics Reports (New Add On)

In this release, we have introduced new add-ons to the existing Innalytics reports to display reports along with day wise facility. You can see this option in eZee Distribution Extranet -> Innalytics -> Day wise.

This facility is also available for existing reports like Revenue, Bookings, Room Nights, Booking Lead Time, Bookings %, ARR and Cancellation %.

Please refer the screenshot below for your reference:

Likewise, you can see reports for month, year and custom date as date wise. You can also see reports with day wise criteria like Total Revenue of Monday, Tuesday, Thursday etc.

This option is available only after Month option has been filtered first.

Following new reports are created in Innalytics reports according to filter:

1) Arrival

This will populate how many guests have arrived day-wise.

Please refer below screenshots for your reference:

2) Departure

This will populate how many guests are departing day wise.

Please refer the screenshot below for your reference:

3) Stay over

This will populate the day-wise guests staying over.

Please refer the screenshot below for your reference:

4) Visitors

This will populate the day-wise number of booking engine visitors.

Please refer the screenshot below for your reference:

5) No Show

This will populate the number of day-wise No-show bookings.

Please refer the screenshot below for your reference:

6) Adult

This will populate how many adults are there in the bookings day-wise.

Please refer the screenshot below for your reference:

7) Child

This will populate the number of day-wise children in the bookings.

Please refer the screen shot below for your reference:

8) Pax

This will populate the day-wise number of PAX (sum of adult and child) in bookings. Please refer the screenshot below for your reference:

9) Payment Collected

This will populate the day-wise payment collected from bookings. Please refer the screenshot below for your reference:

Note :

The reports Arrival, Departure, Stay Over, No Show % are only visible when report is generated by Stay date.

Please refer the screenshot below for your reference

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eZeeReservation_Release_2.0.14

eZee iLoyalty Integration

eZee Reservation is now integrated with eZee iLoyalty.

eZee iLoyalty, as the name suggests helps you manage all your hotel customer loyalty programs easily from one place. Increase your repeat guests and revenue by setting up the best loyalty programs at your hotel through eZee iLoyalty.

eZee iLoyalty in eZee Reservation

For Enabling iLoyalty for your booking engine, Go to eZee Reservation Old Extranet -> Settings -> Property -> Booking Page Tab -> iLoyalty Settings.

Here you’ll find eZee iLoyalty Activation Settings.

Hotel Id: This field is displayed by default as per your logged in property code.

Location Id: This is a mandatory field and you’ll find this field value from your iLoyalty Account.

Authorization Key: This is a mandatory field and you’ll find this field value from your iLoyalty Account.

Note: There is one “Test” button next to “Authorization Key”. After
inserting “Location Id” and “Authorization Key”, you can test whether both details are valid or not.

Point Configuration: Here you’ll find points configuration like 1 Rs = 10 Points. Point Configuration
is used to calculate amount according to points.

Please refer below screenshot for your reference.

Once iLoyalty Configuration fields are configured from eZee Old Extranet, then you’ll find “iLoyalty Redeem” block at the below-mentioned places in the Booking Engine.

Please refer below screenshot for the reference.

Using this feature, the booker can redeem credit points and earn credit
point according to booking amount using card and pin number.

Remember below points before performing “Redeem” operation

  1. For one booking, system will allow to “Redeem” only once.

  2. If card status is “Active”, then only it will allow you to redeem. After checking the points of card, “Redeem” button will be visible.

  3. It requires “Pin Number” for redeeming process which you will get from your iLoyalty Account.

  4. After inserting right “Pin Number”, the system will perform redeem action.

Note: After the iLoyalty Redeem process, you will not be allowed to apply promotions. So take a note on this and if you want to apply promotion, apply promotion as a first step and then proceed with iLoyalty redeem process.

Please refer below screen shot for the reference.

Screenshot #1 :

After checking that the card number is active and points are available, then only you’ll be able to see below block to redeem the points according to points available.

Please refer below screenshot.

Screenshot #2 :

In eZee New Extranet

For iLoyalty, you can find 4 main actions in eZee New Extranet.

Use iLoyalty Points

  1. Use iLoyalty

  2. iLoyalty Redeem

  3. Earn and iLoyalty Revoke (Earned Points)

  4. Rollback

1) Use iLoyalty

You can see “iLoyalty Redeem” block from Add reservation screen.

Please refer belowscreen shot for the reference.

Screenshot #1 :

2) iLoyalty Redeem

If there are Card Details found for particular booking, then system will allow to redeem points on booking from guest iLoyalty card.

Remember below points before performing Redeem operation.

      1. For one booking, system will allow to Redeem only once.

      2. If the card status is “Active”, then “iLoyalty Redeem” Popup will open
        otherwise error message will be displayed.

      3. After clicking on “Redeem” button, it will require a “Pin Number” for further process. You will find it from your iLoyalty Account.

      4. After inserting right “Pin Number”, the redeem action will be performed.

Please refer below screenshot for the reference.

Screenshot #2 :

3) Earn and iLoyalty Revoke

Earn points is auto process and performed at the time of booking if there are any card details found on booking.

4) Rollback

Rollback is auto process and it is called when you perform any below action. And it is called if “Redeem” or “Earn” is done on any booking.

    1. Void Reservation (Single and Group Reservation)

    2. Cancel Reservation (Single and Group Reservation)

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eZeeReservation_Release_2.0.11

Display Critique reviews on Booking Engine and hotel website

Previously, we showed only Booking Engine reviews on booking engine screen. But now we have added a functionality to show all reviews in Critique – our reputation management software along with Booking Engine Reviews on booking engine screen. It will look like as shown in the below screenshot.

If you want to show Critique reviews on your website, it’s now possible with our Looker to Booker widget tool. With the help of this feature, your website visitors will be able to see various type of reviews, which will peak their interest in making a booking with you.

How to use Critique Review Looker to Booker Widget?

If you want to use this widget, you have to go to [ eZee Reservation -> Marketing -> Looker to Booker -> Triggering Tools -> Reviews ] on this path and use this widget on your hotel website. For better understanding, please refer below screenshot.

Once you add this widget on your website, you will see the output as shown in screenshot below.

When you click on “Check Reviews”, you’ll be able to see 10 latest reviews. Refer below screenshot.

After checking these reviews, if the website visitor wants to see more reviews, then they need to click on “Check out more reviews” button. When they click on this button, they will be redirected to the booking engine review screen.

SMS Marketing & Scheduling

We have introduced SMS marketing and scheduling feature.

Now you can schedule to send SMS to your guests along with email.
The SMS can be scheduled for all 3 below types

  • Pre-arrival
  • Post-departure
  • In-house

This feature we provided in,

eZee Reservation Configuration -> Marketing -> Email Marketing & Scheduling

This feature will only be visible if the property has SMS integration.

If the SMS integration is ON for particular property,

We have provided SMS scheduling option, while we have added new email template from email marketing and scheduling.

 

If you enable that setting, then you have to choose an SMS template and SMS provider.

So now, whenever particular email is scheduled then that SMS will also be scheduled and selected SMS template will be sent to the guest mobile number.

Just like email, SMS also can be sent manually. Just select the guest and along with email, the selected SMS template will be sent to guest’s mobile number.

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eZeeReservation_Release_2.0.7

Enhancement in Extra charge

We have enhanced the Extra Charge module with multiple validity date ranges.

Beforehand, you were able to choose just a single date range to apply the additional charges. But because of this enhancement, you’ll be able to choose several date ranges to apply those additional charges.

It’s highly recommended for hotels to give additional charges during festivals or events. Please check below screenshot for your reference.

If the extra charge, which is selected by the booker on the booking engine has multiple date ranges, then it will act accordingly to applicable that extra charges for that date ranges.

For example, you have added date range as 1st August 2018 to 3rd August 2018 and 7th August 2018 to 9th August 2018 for an extra charge. Now, if the guest’s check-in date as 1st August 2018 and checkout date as 10th August 2018, then the extra charge will be charged on 1th to 3rd August and 7th to 9th August 2018. It won’t be applied for the rest of the dates.

New Payment Gateway

One more Online Payment service added to eZee Booking Engine to facilitate our Hotel clientele  – Juspay.

Juspay is the newly integrated Payment gateway which has flexible services within it like merchant can facilitate card payment options along with net banking and others, on top of these Juspay also allows Payment transactions using other aggregators like PayU, Razorpay, CCavenue and other.

For more information please visit http://juspay.in/

Looker to Booker

Start getting more direct bookings today with Looker to Booker widgets. eZee introduced a compelling and powerful online revenue tool for your hotel. Using these widgets on your hotel website and booking engine, you’ll be able to attract unlimited commission-free direct bookings and gain a hike in your revenue.

What are the problems that hotels are facing currently?

Nowadays, hotels are done paying a significant part of their hard-earned revenue to OTAs as a commission. And then arises their dire need to focus on and increase their direct bookings.

Now, what is the use of this feature?

Whether it’s when he comes on your website, or when he’s leaving your website, or simply browsing through; these widgets will influence your looker to engage with you, push him to reach your booking engine page and eventually turn him into a booker and a long-time guest.

With these widgets, hotels are said to increase their direct bookings by 20-30%.

“Looker To Booker” tool will target those lookers who exit from the hotel website and not reach to the booking engine page. All those lookers no longer see what promotions, offers and other deals you’re offering for booking direct. So, you can use this tool to engage with your visitors and convert them from looker to booker.

Do note that, all the widgets in this feature are language supportable.

The configuration of all these widgets is available in eZee Old Extranet -> Looker To Booker -> Triggering Tools

Let’s see how these widgets are beneficial to you:

  • Welcome Tool

As soon as the looker lands on your website, tell him about some great discount you’re running thus making him interested in booking with you.

The welcome tool is executed at the time of the website visit. So you can use this ready plugin and can keep anywhere on the website page. All information displayed over here is editable. So you can configure this based upon your need.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

1.1  Welcome Promotion Tab

There are a few more options available on the same line. This option shows all dynamic promotions you’ve configured. Please refer below screenshots for reference:

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

You can set more advanced facilities if several lookers scroll down the page. You can set this scroll percentage. Please find screenshot below for your reference.

  1.  Exit Tool

Exit tool is executed when the looker tries to close the website. So you can use this ready plugin and can keep it anywhere on the website page. All information displayed over here is editable. So you can configure this based upon your need. This is also having similar facilities and options which are available in the welcome tool.

Please refer below screenshots for reference

Screenshot# 1:

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

2.1  Exit Promotion Tab

There are a few more options available on the same line. This option shows all dynamic promotions configured in your account.

Please refer below screenshots for reference

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

You can set more advanced facilities if several lookers scroll down the page. You can set this scroll percentage. Please find screenshot below for your reference.

  1. Floating Tool

As soon as looker lands on your website, tell him about some great services that are available in your hotel thus making him interested in booking with you.

The floating tool is executed at the time of the website visit. So hotel can use this ready plugin and can keep anywhere on the website page. All information displayed over here is editable. So you can configure this based upon your need.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

3.1  Google Driving Tool

There are a few more options available on the same line. This option shows your hotel directions.

Please refer below screenshots for reference

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  1.  Trigger Tool

Trigger Tool works like a club of widgets we have. You can show another widget in this widget. As soon as the booker lands on your website, tell him about some great services which are available in your hotel and reviews which is given by guest thus making him interested in booking with you.

Trigger tool is executed at the time of the website visit. So you can use this ready plugin and can keep anywhere on the website page. All information displayed over here is editable. So you can configure this based upon your need.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  1.  Price Comparison Tool

As soon as the booker lands on your website, tell him about your rates which exist on different OTAs thus making him interested in booking with you.

Price comparison tool is executed at the time of the website visit. So you can use this ready plugin and can keep anywhere on the website page. All information displayed over here is editable. So you can configure this based upon your need.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  1.  Sticky Tool

As soon as the booker lands on your website, tell him about the special amenities you offer, which you want to highlight consistently.

The sticky tool is executed at the time of website visit. So you can use this ready plugin and can keep anywhere on the website page. All information displayed over here is editable. So you can configure this based upon your need.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  1.  No of bookings Tool

As soon as the booker lands on your website, tell your visitor about counts of bookings which is made in your hotel thus making him interested in booking with you.

No of bookings tool is executed at the time of website visit. So you can use this ready plugin and can keep anywhere on the website page.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  1.  Review Tool

Tell your visitor about reviews which is given by guest thus making him interested in booking with you. You can use this ready plugin and can keep it anywhere on the website page.

Refer below screenshots for configuration.

Screenshot #1 :

   Refer below screenshots how it display on website page

   Screenshot #2 :

  1.  Quick Notification Tool

As soon as the booker lands on your website, tell him about your hotel information like recently done No of bookings, Guest Review Rates, Total Countrywise Guest and total last week stay thus making him interested in booking with you.

Quick Notification Tool is executed at the time of website visit. So you can use this ready plugin and can keep it anywhere on the website page.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  1.  Promotion Tool

As soon as the booker lands on your website, tell your visitor about some great Promotion offer you’re running in your hotel thus making him interested in booking with you.

Promotion tool is executed at the time of the website visit. So you can use this ready plugin & can keep anywhere on the website page. All information displayed over here is editable. So you can configure this based upon his need.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  1.  LiveChat Tool

Using this tool you provide chat provision in your website, with the help of this tool guest can ask some question and solve their problem thus making him interested in booking with you.

The livechat tool is executed at the time of website visit. So you can use this ready plugin and can keep it anywhere on website page but they have to use third party chatting tool.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  

  1.  Click To Call Tool

Using this tool you provide calling provision in your website, with the help of this tool guest can direct call on hotel and solve them problem thus making him interested in booking with you.

Click to call tool is executed at the time of website visit. So you can use this ready plugin & can keep anywhere on the website page. All information displayed over here is editable. So you can configure this based upon your need. But, do keep in mind that this tool works only on mobile screen.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  1.  Inactivity Tool

When website visitor is not active for a long time, the Inactivity tool shows 1 popup, which makes him interested in booking with you.

Inactivity tool is executed at the time of website visit. So you can use this ready plugin & can keep anywhere on the website page. All information displayed over here is editable. So you can configure this based upon your need.

Refer below screenshots for configuration.

Screenshot #1 :

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

  1.  Tripadvisor Tool

As soon as the booker lands on your website, tell your visitor about your TripAdvisor ratings thus making him interested in booking with you.

Tripadvisor tool is executed at the time of website visit. So you can use this ready plugin & can keep anywhere on the website page. All information displayed over here is editable. So you can configure this based upon your need but this feature depends on the third-party tool. For use this tool you have to add TripAdvisor script from this link: https://www.tripadvisor.in

Refer below screenshots for configuration.

Screenshot #1 :

 

Refer below screenshots to know how it’s displayed on the website page:

Screenshot #2 :

Looker to Booker Statistics Report

Along with all the tools, there are reports created to track how your lookers have converted to bookers using these widgets.

In these reports, we show statistical data which are mentioned below. All reports are located at eZee New Extranet -> Dashboard -> Booking Engine Statistics

1) Total Website Visitor

In this section, you can see how many visitors are coming to your website.

2) Number of booking engine visitor

In this section, you can check how many lookers coming through LTOB Tools. Please refer below screenshots for your reference.

There are different stats in the performance data chart.

3) Stats Reports Flow

3.1) Website Visitors

Below screenshot shows website visitors in selected date range along with last 31 days comparison.

3.2) Clicked To Booking Engine

Below screenshot shows how many users clicked on booking engine in selected date range along with Last 31 days comparison.

3.3) Total Bookings

Below screenshot shows how many bookings are done via looker to booker in selected date range along with Last 31 days comparison.

3.4) Total Revenue

Below screenshot shows how much revenue is generated via looker to booker widgets, in selected date range along with Last 31 days comparison.

4) LToB Revenue report

There are few Innalytics reports for LToB Revenue. Please find the screenshot below. This will show how much revenue is generated from which Tool.

Please find information on eZee New Extranet 0> innalytics Report -> LToB Revenue

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eZee Reservation 2.0.5

Availability Calendar Widget Add On

Booking engine Widget “Availability calendar” is now having the facility to display room type wise inventory.

There are options added to the configuration panel for this.

Go to eZee Reservation Old Extranet > Widget > Availability Calendar Widget Menu.

There is one more provision added with this. Previously, the widget showed only the Available/Not Available rooms. Now there is one more provision added, in which you can choose if you want to show that there’s no inventory available.

For better understanding, please refer below screenshot

Screenshot #1 : Show Available / Not Available

Screenshot #2 : Show No Of Rooms Available

Booking Engine: Credit Card payment option on billing page

To save your guests’ time while they confirm their bookings by making payment of stay amount, we’ve come up with this new feature called “Instant Payment” for Booking Engine rather than redirecting your guest to a particular Payment Gateway.

You can now give flexibility to your guests to confirm their booking by completing the payment of the booking on the spot.

  1. For this, the payment gateway integrated with your eZee Reservation account must be supported with “Direct API” functionality.
  2. To avail this feature’s benefits and if your Payment Gateway supports this service, enable this feature from eZee New Extranet > Left Panel > Settings > Turn “Direct API” to ON.

For reference please refer below screenshots.

Screenshot #1:

Most of the Payment Gateways who provide this facility allow transactions using Credit Card only. So through this option, your guests can make the payment using Credit Cards depending on the Payment Gateway.

NOTE: Currently we have implemented this feature only in below Payment Gateways.

#1: 3G Direct Pay,
#2: Airpay,
#3: BAC,
#4: Secure Trading, and
#5: Zeamster Booking Engine.

On the billing page, when your guest will select that respective Payment Gateway, it will show “Payment Option next to it. If the guest wants to pay there itself, then he can select “Credit Card” from the drop-down box as shown in below screenshot.

He can select “Other” option, if he wants to complete the transaction using other payment methods like Debit Card, Net Banking, Fund Transfer etc; whichever available at the Payment Gateway end.

Screenshot #2:

If the guest attempts to pay on the billing page using this feature, then a background process will initiate to connect to Payment Gateway’s web server and complete the transaction. If there’s no interruption in between, then the guest will be redirected to the confirmation page.

Similar to that on the billing page, it will be applicable same for Hold Booking and ePayment features.

For ePayment, when the ePayment link needs to be sent from the Booking List, then you need to change few details if required and click on Collect Payment button.

Screenshot# 3:

Once the ePayment link is sent to the guest, your guest will receive it in an email voucher; from which he can proceed for the payment. On this link, they have an option to choose payment method as shown in below-mentioned screenshot depending on Payment Gateway API integrated at booking engine’s end.

Screenshot# 4 – 1:(3G Direct Pay – Both API integrated at BE)

Screenshot# 4 – 2:(BAC – Only Non-Hosted API integrated at BE)

For Hold Bookings, while generating booking through “Add Reservation” option, in “HOLD BOOKING SETTINGS” section; option must be selected to “Online Payment”. Please refer the below screenshots for your reference.

Screenshot #5:

Screenshot #6:

NOTE:

  1. For new eZee Reservation clients, these 4 payment gateways will be enabled automatically and “Direct API” setting will be ON in New Extranet.
  2. For existing clients, respected account manager for the property has to turn “Direct API” setting ON from the New Extranet once the client confirms. 
  3. These 4 payment gateways will not work in THEME1 layout whether “Direct API” option is ON or Not.

Add Payment Option

Often times, you may need to add payments in eZee Reservation, in several scenarios like payment taken by cash, cheque or got confirmation from payment gateway that payment has been taken but it wasn’t reflected in our system due to any technical reason or other cases. On that account, if you’re not using eZee Absolute or if you do not have access to your eZee Absolute account; you’ll be able to add payments from our new extranet system.

Please check following details to know how this works:

  1. Go to eZee New Extranet > Bookings: Click on any booking and you will find Add Payment option on the list.

Please note that this feature is also available on the Dashboard, booking list and the universal search list of eZee New Extranet.

2. Click on Add Payment option and you’ll find a pop-up as below screenshot:

3. Select any Payment Method. Enter any positive amount, and comment if required. There is a 4th option “Send ePayment Voucher to guest”.

This option will be displayed only if you’ve enabled ePayment feature for eZee New Extranet.

If you’re using the ePayment feature and due to any 3rd party, the response does not come because of which the entry is not updated in our system, then you or our support staff can use this option to perform payment entry along with sending ePayment voucher to the guest. If you’re not sending ePayment link and keep this option checked, then there will no restriction here to not send the voucher.

4. After filling up all the required details, click on Save button. Our system will process and update that transaction accordingly.

 

5. If you have selected  “Send ePayment Voucher to guest” option, then we have inserted Audit log for that option. It will be displayed in Audit Trail block. So In below Audit trail, you can identify that admin user has done a manual entry for this.

Payment Gateway Display as per Booker’s IP/country currencies

Based on your guests’ country, eZee Reservation system will now show auto selected Payment Gateway.

Suppose there are 3 payment gateways integrated with one account: DOKU (supports IDR), Paypal (supports USD) and AirPay (supports INR).

So, if your guest from USA visits your booking engine and goes to billing page to confirm his booking, eZee Reservation will identify the guest’s country using his IP Address and according to that country’s currency, it will automatically select Paypal USD as the payment option on the billing page.

This feature will avoid selecting wrong Payment Gateway option by the guest which leads to Failed/Unsuccessful Booking.

Kindly note that this feature doesn’t work on all the accounts. There are two settings which need to be enabled for this feature to work.

  1. Your booking engine must run on ‘Configured Exchange Rate’ option which is available on eZee Reservation configuration panel.
  2. One other option which can be enabled by eZee only.

Booking Engine: Enhancement in hotel check-in and check-out time

We have introduced a provision for allowing Range of Time for hotel check-in and check-out.

There are many hotels who have a range of check-in and check-out time. We have recently added this facility for those properties.

There are 2 options added here to configuration this:
1. Check-in till time
2. Check-out till time

By default, both the settings are optional. So this won’t affect any existing accounts. If you want to configure your check-in and check-out time in a range, then you can do it this way. Go to eZee Reservation > Settings > Property > Booking Page.

Please find below screenshot for your help.

 

On Booking Engine Page, it will be displayed as shown in below image.
You can find details on ‘Hotel Info’ link in the header menu.

The same feature has affected the Booking Voucher level too. Below are variables to be used in Template.

{tillcheckintime} – Hotel Till Check in TIme
{tillcheckouttime} – Hotel Till Checkout Time

Print Form

eZee Absolute / Booking Engine / Channel Manager – Release_2.0.4

eZee hospitality solutions GDPR-ready

Europe is taking a big step in data-protection and security measures with the General Data Protection Regulations (GDPR), coming into effect from 25th May 2018. With an aim to protect information from physical and technical misuse; GDPR is built on the previous data protection rule that EU applied.

Applicable to all the businesses which gather, process and record the personal information of citizens and residents of EU, this GDPR compliance will provide all kinds of businesses with a strong data security structure and ensure that the personal data of any user or client is protected against misuse and theft.

Here are some highlights of how GDPR works for eZee Cloud Products.

In eZee Absolute

Configuration > Settings > Others > Guest Portal Setting: We have introduced three new settings in Guest Portal which are as follows:

1. Let guests request to delete their profiles

This feature allows your guests to make a request for deleting their profile. When you enable this feature, your guest can send you a request to delete their profile from the guest portal.

2. Allow changing marketing Email/SMS preferences

This feature allows guest to request changes in their email/SMS preferences. When you enable this feature, guest can send a request for changing Email/SMS preference.

3. Configure “Access to Guest Portal” template for direct check-in guests

By selecting an email template from this dropdown list, you can send “Guest Portal access” email to your direct check-in guests. We already have few readily available template categories and formats for you to choose from.

A. Email Category

B. Email Template

C. Email Template Format
In Guest Portal
  • Guest Portal Login
    • Guest portal login page lets your guest log in to the Portal using their Reservation Number/Login ID and PIN.
    • When a guest arrives by direct check-in, then he can log in to the Portal with a Login ID, whereas other guests can log in with their Reservation Num
  • Dashboard
    • The Guest Portal dashboard provides links for guests to manage their profile, delete their profile and even change their Email/SMS preferences.
    • Delete profile link will be visible after the guest has checked-out.

  • Manage Profile
    • Guests can send you request to modify their profile information as shown in below screenshot.
  • Email/SMS preferences
    • Guests can send a request for to change their Email/SMS preference as shown below.
    • Guests can unsubscribe for Email/SMS you send, as shown in the screenshot.
    • Guests can also subscribe to your Email or SMS as shown in the screenshot.

  • Delete profile
    • Delete profile link will be visible after the guest has checked-out.

Front Office
  • In Front office > Walk-in/Reservation
    • When a guest comes through a reservation, then the Guest Portal access email will be sent via a scheduled email.
    • For direct check-in guests, we are providing a system defined email template to give them access to Guest Portal. This template can be configured from Guest Portal configuration settings.

  • In Front office > Guest Portal
    • When guest sends request from Guest Portal, you can approve or reject request from the Front-office as shown in following screen-shot.

  1.  Manage profile: When your guest has requested changes in his profile, the requested changes will be reflected in the profile once you approve the request from here.
  2. Delete profile:
    • When you approve your guest’s request to delete their profile, the guest profile will be deleted from the system, and that profile will be replaced with a “Dummy profile” which is a system-defined profile. The guest will be updated with all the approved and rejected requests via email.
    • If there is any past transaction related to the deleted guest profile, then this operation will also remove that transaction from the system and replace it with dummy details as shown in the following screenshot.
    • Once a transaction is replaced by dummy details, you won’t be able to update that transaction or profile as it is a system defined detail.

  • The audit trail is also maintained for “Delete Profile” and “Manage Profile” approved requests as shown in the below screenshot.

 

  • In Front office > Past /Future Reservation
    • For existing reservations, we’re giving an option to send a manual email for Guest Portal access. So you can search that specific transaction; and from Edit Transaction screen, you can send mail for the Guest Portal access through ‘Send email’ option as shown in the following screenshot.

In eZee Booking Engine and Channel Manager

  • Cookie Policy Intimation
    1. A Cookie Policy is a policy used to inform website visitors about the cookies that a website uses.
    2. With this update, we will intimate the booking engine visitors with this ‘Cookie Policy’ about the use of cookies on our site.

  • GDPR terms and conditions
    1. On the booking engine, when a booker books room we ask various personal information on the basis of what you have configured.
    2. So, now if the booker is from Europe, there will be one option to accept GDPR terms and conditions. The booker needs to accept these conditions in order to make the booking.
    3. This option won’t be visible for other countries.
    4. This will be enabled by default on all accounts.
    5. If any property wants to display these terms and conditions, and also make it mandatory irrespective of the guest’s country, then this can be managed from backend settings. Please refer below screenshot.
    6. These settings are available in eZee Reservation -> Settings -> Property -> Field Settings -> Other information -> Privacy Policy Setting

On Booking Engine It will display to accept Privacy Policy On Billing Page.

 

 

  • Unsubscribe from emails
    1. Any of your guests can unsubscribe from your booking emails, marketing emails or both.
    2. If guest unsubscribes from booking emails, then emails related to booking updates (enquiry, fail, confirmation), emails before payment gateway redirection, booking cancellation, email on payment collection confirmation won’t be sent.
    3. If guest unsubscribes from marketing emails, then review request, thank you emails in response to feedback and such likes won’t be sent from the booking engine.

eZee New Extranet

  • Guest Portal Settings

In guest portal settings, we have introduced two new settings which are as follows:

  1. Allow guest to request for profile deletion
    • This feature allows your guests to request for delete their profile.
    • When you enable this feature, your guests can send a request for deleting their profile from the Guest Portal.


2. Allow changing marketing email/SMS preferences

  • This feature allows guest to request for email/SMS preference changes.
  • When you enable this feature, your guests can send a request for changing their email/SMS preferences.

  • eZee New Extranet > Add Reservation/Booking Engine

When a guest comes via a reservation, then Guest Portal access email will be sent via email scheduling.

  • eZee New Extranet > Guest Portal

When guest sends request from Guest Portal, you can approve or reject this request from eZee’s New Extranet Panel Guest portal as shown in the following screenshot.

      • Manage profile:
        1. When you approve the request for “Manage Profile”, the particular guest information will be updated.
      • Delete profile:
        1. When you approve the request for “Delete Profile”, the particular guest information will be deleted from the system and will be replaced with a system-defined “Dummy profile”.
        2. All the approved and rejected request information will be updated to the guest via email.
        3. If there is any past transaction related to that deleted profile, then the transaction will also be removed from the system and will be replaced with “Dummy” details, which is shown in the following screenshot.
        4. Once the transaction is replaced by dummy details, you won’t be able to update that profile and transaction as it is a system-defined information.

Audit trails are also maintained for “Delete Profile” and “Manage Profile” approved requests as shown in the screenshot below.