All posts by eZee Tech

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How to change Day Close time in eZee Burrp Backoffice 7.0?

What is the Day Close?
Day close will open new day in the software and freeze Audited Data of the day

Location:
eZee POS Backoffice >> Configuration >> Cost Center >> Outlet Operation

How to Access:
Please refer below screenshot in order to change Day Close Time


Note: Here day close time is coming from your computer time format so it can be 24 /12 format, you can change it from your machine

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How we can add or remove line after each KOT item list printing on KOT?

Please find the below steps for adding or removing line after each KOT item list printing on KOT:

eZee POS Back Office>>Tools>>Printing Template Setting.

Select the printer as per your requirement (Windows/Line Printers)

For Windows Printer,

(i) Check mark the option ” Separate KOT Template “.

(ii) ” Edit “ the Template.

(iii) On the right side of the window please select ” Seperate KOT “.

(iv) Select the ” Item Grouping On “ and check mark the option ” Line is printed after each item ” on which the line should not be printed.

For Line Printer.

(i) Check mark the option ” Separate KOT Template “.

(ii) ” Edit “ the Template.

(iii) On the right side of the window please select ” Detail “.

(iv) Check mark the option ” Line is printed after each item “ on which the line should not be printed.

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How to change default settlement type in eZee Burrp?

Please follow the below steps for changing default settlement type in eZee Burrp:

Location:
eZee Burrp >> Settings >> Peripheral  >>Client/Server.

Screenshot 1:

Screenshot 2: You can change the ” Default Payment Type ” as per your requirement

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How can I assign swipe card to a user in burrp?

Location:
eZee POS Back Office >> Configuration >> User Operation >> 3 bullet points >> Enroll New Card

Screenshot 1: Please find the below steps for enrolling card to the user

Screenshot 2: Restart burrp and check

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When I select retail mode I have to enter exact item name.

The button in ” Retail Mode ”  is a ” Toggle Button “. A toggle button is used to alternate the input mode of a group of buttons.

If you select  then you will be able to search the word ” Cream ” anywhere mentioned in the item.

If you select  then you will able to search those items which will start from ” Cream “. you may refer below screenshots for the same.

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When I take order in Dine In order type in Burrp, I want to enter guest’s contact number and email address on guest information form. Is it possible? If yes, how?

Yes, it is possible to enter guest’s contact number and email address on guest information form, we just need to do the follow the below steps:

eZee Burrp Backoffice>>Configuration>>Outlet Operation>>Select Outlet>>Order Type>>Check Mark Manage Guest Database.

Refer to the below screen-shot.

And to enter guest contact number and email address we have to select particular order type and then a new window will pop-up and in that window, there is one (+) we are supposed to click on that button to enter guest contact number and email address.

Refer to the below screen-shot.

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Is it possible to generate token number manually for the guest ? If yes, how?

Yes, it is possible to generate token number manually and to enter a token number manually we just need to un-check Generate auto token number from a particular outlet by following the below steps:

eZee Burrp back-office>>Configuration>>Outlet operation>>Numbering.

Refer to the below screenshot.

And to enter Token number manually in eZee Burrp, Please refer to the below screenshot:

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What is Guest Check in eZee Burrp?

Guest check is one type of unsettled receipt which needs to be confirmed and signed by the guest visited the restaurant. The guest check includes the menu items, quantity,and the amount which the guest has ordered.

Location:
eZee Burrp >> Settings >> Peripheral >> Receipt Printer

How to Access:

Refer to the below screenshot to print guest check.

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When I make any item complementary, system should ask for the reason. Is it possible to enter remark for complementary item? If yes, how?

Yes, it is possible to enter remark for a complimentary item.

Refer to the below screen-shot to configure the setting.

Please follow the below steps for the same:

eZee POS Back Office>>Configuration>>Outlet Operations. Select the outlet>>Micsellaneous.

Kindly, checkmark the option ” Ask Reason On Complimentary “.

And to enter remark for a complimentary item in eZee Burrp we need to click on options than on complimentary.

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How to add surcharge (Order type wise & Outlet wise) in eZee Burrp 7.0?

A surcharge, also known as merchant service fee, is an extra fee charged by a merchant when receiving a payment by cheque, credit card, charge card or debit card but not cash.

Location:
eZee  Back-office >> Outlet >> Surcharge

User Privilege:
Food & Beverages >> Receipt Operations >> Ability to add surcharge

How to access:
Please follow below steps to add surcharge on the order

Screenshot 1: Add surcharge in Percentage(%)  or amount

Screenshot 2: Add Outlet Permission for each user
eZee Burrp Back-Office>>Configuration>>User Operation>>User>>Surcharge Type

Screenshot 3: Add surcharge on order type permission if you want to add compulsory

Screenshot 4:  Go to Make Receipt and get surcharge option

Screenshot 5:  Apply the surcharge on the bill

Screenshot 6:  Receipt with surcharge

Screenshot 7:  Daily Sales Report

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Is it possible to change the driver details, once delivery order is marked driver out?

In eZee Burrp we have an option to change the driver name, when the delivery order is already marked as driver out.

Please follow below steps to change driver name:

1. Open eZee Burrp

2. Click on Driver Routing Button

3. Click on “Driver Check In” button

4. It will open Driver Routing window.

5. Select delivery order for which driver need to be changed and click on Change Driver Button provided at bottom. (Refer below image)

  • If you select the different driver name, system will add new driver name for that particular order.
  • If we select N/A rather than selecting the driver name, system will undo Driver Out and order will go back to Driver Routing>>New Trip window.
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Error: -1: Could not load file or assembly ‘CrystalDecisions. Shared, Version=13.0.3500.0, culture = neutral ( Crystal Report Error ) in Frontdesk 7.0

Problem: While opening report, get below error

How to Access:
Please follow below steps to resolve error.  Close all eZee Application on this machine.
Screenshot 1: Go to Control Panel / All Control Panel Items / Programs and Features and Uninstall below crystal report files

then Download tool
Version Starting from example 7.0.248.4 onward that non- TLS
https://ezeenextgen.s3-us-west-2.amazonaws.com/download/Dependencies/CRSetupX86_70.msi
Version Starting from example 7.0.248.104  onward that TLS
https://ezeenextgen.s3-us-west-2.amazonaws.com/download/TLS12/CRRuntime_32bit_13_0_22.msiCheck the Report nowIf it give problem in installation then find below solution:

1. Check Operating  System Bits – ( 32/64 bits)
2. Open URL – https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads

3. Run this CRRedist Tool

4. check for below link
https://www.microsoft.com/en-US/download/details.aspx?id=40784

Check windows update and reboot machine and run tools againif you get any error than please contact Technical Team.

Related Link:
Message: when we open folio & reports into 7.0 (The Type intializar for ‘CrystalReports.Engine.Report document’ threw an exception.)

Error: Access to the path ‘C:\Users\HP Home\AppData\Local\Temp\temp_C78ee84e-bb23.rpt’ is denied.

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Producation Analysis Report in eZee Frontdesk

Explainantion of Report : Producation Analysis Report

This report choose each time market place and source and have separate report for each of them.

In this report selection, the panel selects each Market segment on which you want to bifurcation. 

Please refer below screenshot where by its showing Companies & OTA  as Market Places & rest of sub-category as business source.

Its also showing PTD(Periodic Till Date ) & YTD (Year Till Date) Room Nights Counts.

Its showing PTD & YTD Occupancy in Percentage.

Its showing PTD & YTD PAX(Adult/Child)

Its showing PTD & YTD Revenue & Revenue Percentage

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What to do when you are getting some sales entry under N/A for sales by category for Sales Summary Report?

Solution: This Happens only when some of the menu items are configured without the Category.When those items are punched, in the Sales summary report- Sales by category it will reflect under N/A.
All you need to do is, Export that menu item from the respective outlet and rectify the missing category and fill it up.Import the same Menu item xls again. This was it will not give you the Sales by category under N/A.
Thank You.

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How to use Departure List Report in eZee Frontdesk?

DEPARTURE LIST REPORT:

In this report, we are showing the list of the guest who is going to depart as on date.

We can get the details on the basis of the Room number, Rate type, Room type, and Source type as well. Also, you can Include or Exclude the Reservations and booking while generating the report.

When you will generate the report as on date, It will give you the data like shown in below screenshot.

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How to use Rate card report in eZee Frontdesk?

Rate Card Report : 

It will reflect the rates defined in eZee Frontdesk Configuration which are defined in Define Tarrif.

What kinds of Rates can be defined in Define Tarrif :
1) Linear rate
2) Non-Linear Rate
3) Allocated Rate

Note : When we talk about Rate Card report : Only Linear Rate will be displayed in Rate Card Report.

If we change any rates in configuration the report will automatically perform the changes on it.

Filter Criteria :

It will used when you just would like to display rates on rate card whereby you don’t want to display all the rates for different rate types.

Include Tax : If you will check mark this, It will display rates including tax. Ignore Zero Rate : If you will check mark this, It will not display zero rates for rate types and it will ignore it. 

Rt.Card Type : If you will select Rt.Card Type as Source it will enable Business Source Drop down box and you will be able to select business source and can able to retrieve rates on rate card with specific business source.

Please refer below screenshot.