All posts by eZee Tech

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Configuration of Thank you email in iFeedback !!

Below are the steps to send Thank you email to guest once, they submit the survey.

1) Create Thank You email template.

2) Once template created, we will assign this template to individual survey. Edit your survey go to Settings.

3) And assign your Thank you email template.

Thats it. Once you follow above steps, when guest completes the feedback form, system will send an email to guest.

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What is iFeedback and systerm requirement?

eZee iFeedback is customer feedback Management system through which you can effectively collect reviews, Opinion or any Data that is important so using iFeedback you can create Surveys, and Reviews through multiple sources like, Tablet Surveys, website Surveys, Smartphones surveys, Hotel and Restaurant App, Touchscreen Kiosks etc.You can customize the surveys and questions according to your own organization type and Mgt. Style.eZee iFeedback is interfaced with eZee FD and eZee Burrp! The PMS & POS from eZee.

Product	Platform	Database	Language
eZee iFeedback	Linux	MySQL	PHP, JavaScript	System English, Survey Multi-Lingual

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iMenu User Guide or iMenu Manual

iMenu User Guide Contains detail explanation:

Have a look on attached file.

Guideline:

iMenu-user-guide-server

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How i can run multiple outlets with iMenu?

iMenu application will run only one outlet at a time. If we want to run iMenu application with multiple outlet, have to purchase multiple iMenu account and will integrate with single iMenu monitor.

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How to see/check feedback that comes under iMenu?

Screenshot:

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Can I print KOT/Receipts from iMenu backend?

You will be able to print receipts (no KOT) from iMenu backend if you have not activated the interface with eZee POS Burrp. Once you activate the interface and enable touch POS (POS connectivity) in iMenu app on the tablet, receipt will stop printing from iMenu back end and start printing on eZee BurrP!

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-1: The remote server returned an error : (500) Internal Server Error. iMenu Monitor

If we face this error while trying to import the menu items. This error have below mentioned possibilities.

1. If Configuration mapping done incorrectly wrong for Restaurant ID and Key.

2. If Special Character in the Property name, it need to be corrected/removed.

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Can there be a version conflict on imenu monitor & eZee Burrp?

Yes, version of eZee iMenu monitor and eZee BurrP should be same.

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Do customers order directly from tablet or the server on their behalf?

iMenu can be operated both ways. We have two options in iMenu, 1) Order Mode 2) Waiter Mode

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How many languages are supported in iMenu?

As of now, iMenu is available in English, Arabic, Russian, German, Vietnamese, Portuguese, Spanish, Turkish and French.

The desired language first needs to be activated with the help of support team. Thereafter, it can be loaded fromiMenu application >> configuration >> select language.

If you wish to get the App in your preferred language, contact eZee Live Support.

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Is Internet connectivity required to use eZee iMenu?

The Internet is only required when updating the menu, you do not require the internet connection to actually run the menu itself. When the internet is not available due to whatever reason on the premises, you can also make changes to the menu that will automatically update when it internet connectivity is restored.

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What all are application used in interface between eZee Burrp and eZee iMenu?

Below is the list of applications used in interface between eZee Burrp and eZee iMenu:

a) iMenu Monitor – Desktop based application, which is used for Data Export from eZee Burrp to iMenu backend and receives orders from iMenu to eZee Burrp.

b) iMenu Backend – is a cloud login (control panel) for iMfocused on configuring the iMenu application settings.

c) iMenu App – This is iMenu application which is used for ordering items for guest.

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Do I need to have a Google or Apple developer account for publishing the App?

No, we will manage the part of publishing the app for you. If you already have an account in either of the markets, please contact us and we will guide you in publishing the app with your account.

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How many apps can I build from one account in eZee Appytech?

There is no limit set in how many number of apps that you can create with a single account. Do expect separate charges for individual apps.

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What is Appytect?

Appytect is an app builder through which you can easily create custom app for your hotel. Based on cloud computing technology it can be customized suiting your brand and content can be edited at will.

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How to change / reset password in eZee Optimus?

Reset Password: If you are lost admin password, you need to send an email to cm@ezeetechnosys.com and retrieve password in reply.

User Password: Login with your administrator to reset the user password. You can change or reset password by following steps:

Step 1: Login to eZee Optimus and click on user name

Step 2: Enter old password and set new password

Admin can reset password for all the user by following steps.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Points:-

How To Login in Optimus ?

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How to add tax and tax group in eZee Optimus?

Tax:- We need to create Tax names first from below path

Master > Tax.

Tax Group:- In Tax group you need to create a Tax group according the items category.

For example- We can create a Two Tax group called Food tax and Beverages Tax. And then you can add Tax

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Points:-

How to exempt or no tax for no charge orders in eZee Optimus?

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How to add Receipt & KOT Template in eZee Optimus?

We do have customized receipt and KOT templates available in optimus, through which we can change text size, width, style etc.

we can add new columns.

Do visit on live chat support if you have any further queries for the eZee Optimus.
eZee Optimus Live chat Support

Related Points:-

How to set up digital receipt in eZee Optimus?

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What is Menu Management in eZee Optimus?

Menu Management: –

Menu Management is for creating the whole menu which you are having in your restaurant. After creating a new Menu item it is necessary to do the menu management in last.

In menu management, We have to link all Menu items with Menu groups and Subgroups. Under Menu management, the Menu items will be linked to the Menu group and Menu Sub group otherwise it will not reflect in the Front end.

Steps: