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How to track the record for the rate of the complimentary item when the complimentary item is an open item.?

Q: How to track the record for the rate of the complimentary item when the complimentary item is an open item.?

Solution:

1) Your item which you want to sell as complimentary but open item, You need to set below two check mark (1.Item price can be changed & 2.Ask for Change Price) into that item.

Please refer below screenshot

2. ) Goto eZee Burrp Backoffice >> Click on eZee Logo >> Click on option >> Goto Display  >> Check Mark 

Refer below screenshot

3.) Goto eZee Burrp and Create Receipt with the Complimentary item but open item 

      Refer below steps.     

      – Punch item so it will ask for entering price so you can change the price to the one which you want. [Here its changed to 120]

           – So as shown in below screenshot it will show 120 for that item
          – Now you need to select that item and set complimentary item from the option


– When you set complimentary it will set item rate to zero as shown in below screenshot and you need to click on Finish Button.

Now go to Reports view and open Complimentary report so it will show this item with modified rate into that report.


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Sales Report, Sales Summary & Daily Sales Report showing Difference

Sales Report, Sales Summary &  Daily Sales Report showing Difference.

Example :

Sales Report is showing 1423.49

Sales Summary is showing 1410.67

Daily Sales is showing 1410.67

Why is the difference ?

Answer is below :

Sales Report :

Sales Report : Net Amount(1423.49) = Amount (1324.31)+ Tax (99.18)

Sales Summary Report :

 In sales Summary Gross Sales will be 1324.31 and If you will add 1324.31 & 99.18 Tax it will match where by 

In Sales Summary Total Sales(1410.67) = (Gross Sales {1324.31} +Tax {99.18}) – Discount {12.82}


Daily Sales:

Calculation in Daily Sales report is as well same as Sales Summary Report

If you will observes the discount in Daily Sales and Sales Summary report is bifurcated and its not came in calculaton so it was coming 1410.67

Amount 1423.49 – 12.82 =  1410.67  Means Report are matching.

What we learn from this

“Every report is having its own role, If you will try to match amount with just a total amount without knowing meaning of that specific total field(i.e  Gross Amount, Amount, Net Amount – They all having Calculation like some will comes with discount and some will not)” so its not gonna a match in that sense.”

Conclusion : Reports are matching as per above calculation

 

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Not able to Print KOT and receipt even the test prints works fine.

There is a printer security as well and if enough privileges are not given, Then even if the test print coming you won’t be able to print the KOT and Receipt from eZee Burrp.Follow the Path to check the Printer security for the windows user.

Device and Printers >> Printer preferences >> Security.

Check the Print of the KOT and receipt after the permissions given.It will surely work.

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USB port printer compatibility

Any USB port printer can be used which is installed on Windows.

Please take a not that USB port printer is not compatible for Line printer template.

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POS printer Settings

Below are the different points for which we have to set the printer:

1) Separate KOT:

Separate KOT should print on Kitchen Printer. The setting of Printer can be set from Menu Item or on POS Room.

If Printer not set on Item It will print on POS Room’s Printer. In case printer not set on both Place, it won’t print KOT in Kitchen.

Step:1

Step:2
Set Printer on Item/Room i.e Floor


Step: 3

Set Separate KOT Print Setting from Burrp -> Setting -> Peripherals -> KOT Printer
[Default KOT Print for Dine in]


2) Checkers KOT

Checker KOT is mainly used for the manager. It prints all Item on KOT [User can customise from Template Setting ]

Working.

1. System will check to print Checkers KOT or not. – Burrp -> Setting -> Peripherals -> KOT Printer – > “Active Checker KOT Print”.

2. If  “Active Checker KOT Print” System now check Outlet Operation – > Order Type from where setting should take



Burrp Setting will take setting from Burrp-> Setting-> Peripherals -> KOT Printer


3) Receipt

4) Fiscal Receipt

The receipt should print when the user requested bill or receipt gets settled.

Three type of print available for Receipt. [User can set as per their Business requirement]
1.Guest check
2.Receipt
3.Fiscal Receipt.

Working
1. System will check to print Receipt or not. – Burrp -> Setting -> Peripherals -> Receipt Printer – > “Active Receipt Print”.

2.If  “Active Receipt Print” System now check Outlet Operation – > Order Type from where setting should take


3.If Setting tick to Print Guest check. The system will print Template set on Guest Check.


Once receipt gets settled System will print Template sets for Receipt.

4.If  “Active Fiscal Printer” ticked System check for the Fiscal type. [Active Receipt Print must activate for fiscal]

To activate Fiscal printer Make sure that OPOS.printer set up is installed on Client Machine. [Available on Download area] in case if OPOS. Printer is not installed it will prompt message when trying to activate fiscal printer.


a) RCH Globe [Integrated for Tanzania.]

Printer communicates on Serial Port.
Driver must install for RCH Printer.
All receipt i.e. Guest check/Room post/City ledger post/settled receipt will print on the Fiscal printer only.

b) Tremol FP Aura [Intgrated for Kenya]

Printer communicates on Serial Port with Baud Rate.
Driver must install for FP Aura Printer.
All receipt i.e. Guest check/Room post/City ledger post/settled receipt will print on the Fiscal printer only.

c) POS E [Integrated for Latvian]

Communicate with  FiscalUnit.dll”  must available in c:\
Guest Check will print on the Fiscal printer as Non-Fiscalized Receipt.
Settled Receipt will print on Fiscal as Fiscalized Receipt.
On void of Receipt, it will print on the Fiscal printer too. As per setting


X/Z Report can be the print from Setting form of Burrp.
Copy of the last Receipt can be printed


d) FP-2000 100TZ [Intgrated for Tanzania]

Printer communicates on Serial Port with Baud Rate.
Driver must install for FP-2000 100TZ Printer.
Only Settled receipt will be printed on Fiscal i.e. Guest check/Room post/City ledger post will not print on Fiscal printer

e) BOSNIA

Printer communicates with OPOS Fiscal driver and Printer name provided by Printer provider
OPOS Fiscal Driver must installed provided by Printer provider
Only Settled receipt will be printed on Fiscal including Room post/City ledger post
X/Z Report can be printed


f) Metalink SBR [Integrated for Serbia]

Integration will generate XML file on Specified Path.
Rest printer will take care to print file after printing it will automatically remove from the path.
File name format for Receipt is ABC_SRB_Billno.xml
If file generated we can assume it’s working from the eZee side.
AVAILABLE FOR FRONTDESK TOO

g) Metalink MKD [Integrated for Macedonia]

Integration will generate XML file on Specified Path.
Rest printer will take care to print  file after printing it will automatically remove from the path.
File name format for Receipt is ABC_MKD_Billno.xml
For void receipt file format is STO_MKD_Billno.xml
If file generated we can assume it’s working from the eZee side.

AVAILABLE FOR FRONTDESK TOO

h) BIXOLON SRP – 350 II [Integrated for Panama]

Printer communicates on Serial Port.
Tfhkaif.dll must available in eZee Application folder
All receipt will print as per Fiscal setting.

X/Z Report can be printed
Void Receipt will be printed as Credit note on Receipt.
Miscellaneous Sales printing on Fiscal printer
Void Misc sales printing as Credit note on Misc Sales

AVAILABLE FOR FRONTDESK TOO.

i) WEBPOS [Integrated for Panama]

Integration will generate XML file on Specified Path.
Rest printer will take care to print file after printing it will automatically remove from the path.
No Charge receipt will not print on Fiscal
For X Report System will generate XML file named XReport.
For Z Report System will generate XML file named ZReport. Z report will only print when all receipt/KOT is Settled

File name format for Receipt is FBillno.xml
File name format for Guest check Receipt is NBillno.xml

If file generated we can assume it’s working from the eZee side.

AVAILABLE FOR FRONTDESK TOO.

j) EFP [Integrated for Tanzania]

Integration will generate Text file on Specified Path. [for live environment path must set as c:\dpool\in]

In case of printer not able to print receipt it will move on c:\dpool\err else it will clear from in folder

Rest printer will take care to print file after printing it will automatically remove from the path.

No Charge/Room post/City ledger posting receipt will not print on Fiscal

File name format for Receipt is Billxxxxx.txt

If file generated we can assume it’s working from the eZee side.

AVAILABLE FOR FRONTDESK TOO.

Fiscal Setting on FrontDesk.

Fiscal printer setting can be done from FrontDesk -> Option [eZee Icon] -> General Setting.

Note:

1.Call Payment done before Checkout will consider as Non-Fiscal Receipt.
2.Fiscal receipt will print on Guest Checkout
3.Void Receipt can be print on Undo-Transaction or undo Checkout.
4.All Folio will be considered as separate Bill [i.e. Split folio] and must print separately on the Fiscal printer.

5) Custom Template

Design for Client  with their Pre-defined Stationary or  some calculation that needs to be hardcoded

For Custom template it must generate Paper size with Template name.

Steps to define Template

1.Open  Devices and Printer  -> Select Printer where receipt going to print
2.Click on Printer Server Properly
3.Tick Create Form
4.Add Template name i.e. TEMPLATE_ XX where XX is number defined for Client.
5.Set Size
6.Save Form

 

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What is the use of Label in eZee Burrp?

What is the use of Label in eZee Burrp? and how to configure it.

Solution

The label is used for the Delivery purpose when the food is ready to deliver. Kitchen person can print the label and stick the same on the Packet or on the box which contains information like order no, 

Guest Name, Guest Address, food item etc.

Step-1:    Configure the template from POS back office based on the requirement.


Step-2: Activate “Print label” for menu items.

Step-3:   Activate the manage guest database option.

Step-4:  Activate and Set the label printer template and the respective template.



OUTPUT:


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How to configure Rate 2 for selected items only

How to configure Rate 2 for selected items only and NOT for all?

Solution :

In eZee Burrp Backoffice >> Select Outlet >> Menu Item Configuration >> Menu Item Rate Operation.

Select Items and set rate 2 and Check Mark Rate 2 for those items and Click on Save Button.

Example,

Lets say For Item Name : Beef Burger, by default you want to use Rate 2 : 2000 when you punch order and for rest of the items you want to use rate 1.

As shown in Screenshot you can set Rate 2 = 2000 for Beef Burger and Check Mark it and save it, this way you can set rate two for all items and check mark for which you want to user Rate 2.

Refer below screenshot.

Now, While you punch order in eZee Burrp, Beef Burger will comes with Rate 2 = 2000.

Please refer below screenshot

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How to set privileges of table for user?

Path: eZee Burrp Backoffice >> Configuration >> User Operation >> Select User >> Edit >> Table >> Checkmark or Uncheck mark the table that you want give/remove access from table.

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Can you give me a model number of any Fiscal printer you have already integrated ?

Yes, sure it completely depends on Country and Regions. We can develop interface as per your Local government regulations.

Thus, In this case, You need to choose fiscal printer  devices authorised by your Local government Agencies and you need to share It’s API/SDK information with us. Once you have API/SDK for your selected fiscal device,

  • You can share it with us on support@ezeetechnosys.com
  • We will check its feasibility and give you the confirmation.
  • However please note that Fiscal printer interface will be chargeable.