All posts by eZee Tech

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How to add open item as complimentary/ free/ no charge item in eZee Burrp?

How to Access:
Please find the below steps for making an item open as complimentary

Screenshot 1:
Add menu item as open Item 
check mark on Item Name Can be changed, Ask for Change Name, Item Price can be changed and Ask for Change Price. You may refer the below screenshot for the same

Screenshot 2: eZee POS Backoffice >> Click on 3 bullet points >> Option >> Display >> Receipt Settings 

Screenshot 3: Restart burrp and Punch open item as complimentary item but open item
Screenshot 4: Add new price for menu item – Punch item so it will ask to enter price

Screenshot 5: Select that item and set as complimentary item from the option

Screenshot 6: When you set complimentary rate, it will set item rate to zero as shown in below screenshot and you need to click on Finish Button and can make receipt

Screenshot 7: Now go to Reports view and open Complimentary report so it will show this item with modified rate into that report

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How to compare Sales Report, Sales Summary & Daily Sales Report in Burrp?

Sales Report, Sales Summary &  Daily Sales Report showing Difference.

Example :

Sales Report is showing 1423.49

Sales Summary is showing 1410.67

Daily Sales is showing 1410.67

Why is the difference ?

Answer is below :

Sales Report :

Sales Report : Net Amount(1423.49) = Amount (1324.31)+ Tax (99.18)

Sales Summary Report :

 In sales Summary Gross Sales will be 1324.31 and If you will add 1324.31 & 99.18 Tax it will match where by 

In Sales Summary Total Sales(1410.67) = (Gross Sales {1324.31} +Tax {99.18}) – Discount {12.82}


Daily Sales:

Calculation in Daily Sales report is as well same as Sales Summary Report

If you will observes the discount in Daily Sales and Sales Summary report is bifurcated and its not came in calculation so it was coming 1410.67

Amount 1423.49 – 12.82 =  1410.67  Means Report are matching.

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USB port printer compatibility

Any USB port printer can be used which is installed on Windows.

Please take a not that USB port printer is not compatible for Line printer template.

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How to set fiscal receipt printer in burrp?

Below are the different points for which we have to set the printer:

Fiscal Receipt

Location:

Burrp -> Setting -> Peripherals -> Receipt Printer – > “Active Receipt Print”.

If  “Active Fiscal Printer” ticked System check for the Fiscal type. [Active Receipt Print must activate for fiscal]

To activate Fiscal printer Make sure that OPOS.printer set up is installed on Client Machine. [Available on Download area] in case if OPOS. Printer is not installed it will prompt message when trying to activate fiscal printer.


a) RCH Globe [Integrated for Tanzania.]

Printer communicates on Serial Port.
Driver must install for RCH Printer.
All receipt i.e. Guest check/Room post/City ledger post/settled receipt will print on the Fiscal printer only.

b) Tremol FP Aura [Intgrated for Kenya]

Printer communicates on Serial Port with Baud Rate.
Driver must install for FP Aura Printer.
All receipt i.e. Guest check/Room post/City ledger post/settled receipt will print on the Fiscal printer only.

c) POS E [Integrated for Latvian]

Communicate with  FiscalUnit.dll”  must available in c:\
Guest Check will print on the Fiscal printer as Non-Fiscalized Receipt.
Settled Receipt will print on Fiscal as Fiscalized Receipt.
On void of Receipt, it will print on the Fiscal printer too. As per setting


X/Z Report can be the print from Setting form of Burrp.
Copy of the last Receipt can be printed


d) FP-2000 100TZ [Intgrated for Tanzania]

Printer communicates on Serial Port with Baud Rate.
Driver must install for FP-2000 100TZ Printer.
Only Settled receipt will be printed on Fiscal i.e. Guest check/Room post/City ledger post will not print on Fiscal printer

e) BOSNIA

Printer communicates with OPOS Fiscal driver and Printer name provided by Printer provider
OPOS Fiscal Driver must installed provided by Printer provider
Only Settled receipt will be printed on Fiscal including Room post/City ledger post
X/Z Report can be printed


f) Metalink SBR [Integrated for Serbia]

Integration will generate XML file on Specified Path.
Rest printer will take care to print file after printing it will automatically remove from the path.
File name format for Receipt is ABC_SRB_Billno.xml
If file generated we can assume it’s working from the eZee side.
AVAILABLE FOR FRONTDESK TOO

g) Metalink MKD [Integrated for Macedonia]

Integration will generate XML file on Specified Path.
Rest printer will take care to print  file after printing it will automatically remove from the path.
File name format for Receipt is ABC_MKD_Billno.xml
For void receipt file format is STO_MKD_Billno.xml
If file generated we can assume it’s working from the eZee side.

AVAILABLE FOR FRONTDESK TOO

h) BIXOLON SRP – 350 II [Integrated for Panama]

Printer communicates on Serial Port.
Tfhkaif.dll must available in eZee Application folder
All receipt will print as per Fiscal setting.

 

X/Z Report can be printed
Void Receipt will be printed as Credit note on Receipt.
Miscellaneous Sales printing on Fiscal printer
Void Misc sales printing as Credit note on Misc Sales

AVAILABLE FOR FRONTDESK TOO.

i) WEBPOS [Integrated for Panama]

Integration will generate XML file on Specified Path.
Rest printer will take care to print file after printing it will automatically remove from the path.
No Charge receipt will not print on Fiscal
For X Report System will generate XML file named XReport.
For Z Report System will generate XML file named ZReport. Z report will only print when all receipt/KOT is Settled

File name format for Receipt is FBillno.xml
File name format for Guest check Receipt is NBillno.xml

If file generated we can assume it’s working from the eZee side.

AVAILABLE FOR FRONTDESK TOO.

j) EFP [Integrated for Tanzania]

Integration will generate Text file on Specified Path. [for live environment path must set as c:\dpool\in]

In case of printer not able to print receipt it will move on c:\dpool\err else it will clear from in folder

Rest printer will take care to print file after printing it will automatically remove from the path.

No Charge/Room post/City ledger posting receipt will not print on Fiscal

File name format for Receipt is Billxxxxx.txt

If file generated we can assume it’s working from the eZee side.

AVAILABLE FOR FRONTDESK TOO.

Fiscal Setting on FrontDesk.

Fiscal printer setting can be done from FrontDesk -> Option [eZee Icon] -> General Setting.

 

Note:

1.Call Payment done before Checkout will consider as Non-Fiscal Receipt.
2.Fiscal receipt will print on Guest Checkout
3.Void Receipt can be print on Undo-Transaction or undo Checkout.
4.All Folio will be considered as separate Bill [i.e. Split folio] and must print separately on the Fiscal printer.

5) Custom Template

Design for Client  with their Pre-defined Stationary or  some calculation that needs to be hardcoded

For Custom template it must generate Paper size with Template name.

Steps to define Template

1.Open  Devices and Printer  -> Select Printer where receipt going to print
2.Click on Printer Server Properly
3.Tick Create Form
4.Add Template name i.e. TEMPLATE_ XX where XX is number defined for Client.
5.Set Size
6.Save Form

 

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How to send notification for the expire loyalty card in eZee Burrp?

How to send notification for the membership card validity which  is about to expire.
.
Please refer below GIF Steps.

 

 

Pre-requisite:
eZee Burrp Backoffice >> Tools >> Printing Template >> Letter template

Note: Must need to configure email configuration

How to access:
Please refer below screenshots for configuration

Screenshot 1: Active notification from cards
Screenshot 2: List out expired people list

Screenshot 3:

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How to configure Rate 2 for selected items only

How to configure Rate 2 for selected items only and NOT for all?

Solution :

In eZee Burrp Backoffice >> Select Outlet >> Menu Item Configuration >> Menu Item Rate Operation.

Select Items and set rate 2 and Check Mark Rate 2 for those items and Click on Save Button.

Example,

Lets say For Item Name : Beef Burger, by default you want to use Rate 2 : 2000 when you punch order and for rest of the items you want to use rate 1.

As shown in Screenshot you can set Rate 2 = 2000 for Beef Burger and Check Mark it and save it, this way you can set rate two for all items and check mark for which you want to user Rate 2.

Refer below screenshot.

Now, While you punch order in eZee Burrp, Beef Burger will comes with Rate 2 = 2000.

Please refer below screenshot

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How to add Multiple Units for Store item in eZee POS BackOffice?

What is Store Item Units?
When we purchase store inventory items in bulk, we are deals items with many units.
Example: Apple purchase by BOX and sell by KG/Grams.

Location:
eZee Burrp Back office >> Select “Store”  >> New/Edit Store Item >> Define Item name >>  Unit >> Add Unit

Note: First added unit is base unit and can’t be delete it.

How to Access:
Follow below steps to add multiple units

1) Open store item and Go to Unit option
2) Click on “New”
3) Add second unit (Example:  1 Litter = 1000 ML)
You can refer link for conversion factor: www.unitconverters.net
4) Save it

Screenshot 1:

Here, we are done with configuring item with 3 different Units.

Related Link:

How to add Inventory Consumption (BOM) for menu item in eZee Burrp Backoffice 7.0?

How to view multiple units on menu item while taking order in eZee Burrp 7.0?

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How to use keycard door lock card for loyalty module in eZee Burrp?

we do have an interface of Keycard Door lock in eZee Burrp as well if you want to use one single card for the door lock as well as for loyalty.

USE: There are such key cards available in the market which you can use for a door lock to unlock the door as well as same can be used as loyalty cards.

When guest check In, first we need to generate a key with the help of the encoder in order to unlock the room and then you can swipe the same card from loyalty card module so that it can fetch the guest details in the loyalty card module which can be useful for the guest during the entire stay in the hotel. guest can go cashless for the entire stay and use the paid amenities of the hotel as well as can have the food from the restaurant.

Screenshot 1:

Once you set up for the keycard doorlock card then you just once need set same swipe card from POS back office in order to fetch the guest details in loyalty card module

Screenshot 2:

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How to Line Printer template Preview

Path : C:\Program Files (x86)\eZee\eZee FrontDesk NextGen\ezee.ini

Once you reach on this path, open ezee.inin file and search for “PV_X” option. (Make sure that you have selected Line Printer template for KOT)
By default, you will see “PV_X=False”, change condition to “PV_X=True”. Save ezee.ini file.

Further, Take one order and go to eZee Application path. Search for “KOT_FILE.txt” file. To check the preview of KOT, open this KOT file.

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Transferring KOT to different table

eZee Burrp >> Finish the order once >> Open table again >> Select KOT transfer option >> Select on which table you want to transfer KOT & finish.

If you want to transfer Items rather than KOT, so you can select Item transfer instead of KOT, from Above Path.

Also, you can change KOT/Item to different Room, so for that, you have to select option “Change Room” from above path & transfer the same KOT/Item.

We can also see transfer option from POS table view wizards, Select Table transfer option for that.


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Configuration of Thank you email in iFeedback !!

Below are the steps to send Thank you email to guest once, they submit the survey.

1)  Create Thank You email template.   

2)  Once template created, we will assign this template to individual survey.   Edit your survey go to Settings.

3)  And assign your Thank you email template.

Thats it.   Once you follow above steps, when guest completes the feedback form, system will send an email to guest.