All posts by Absolute

eZeeAbsolute_Release_2.0.16

Received Today’s Booking and Next day Booking List in Email as HTML on Night Audit

Earlier, there were two different reports sent on night Audit Process for;

1) Receive Today’s Arrival and Next Day Arrival List  in Email as HTML

2) Receive Today’s Departure And Next day Departure List in Email as HTML  

Now, the above two reports are combined in one report.

Report Name: Receive Today’s Bookings and Next Days Bookings List in Email as HTML

This report will be sent as HTML in an email with booking details attachment in XLS.  

Facturante Fiscal Integration (Regions of Argentina)

Facturnate Fiscal Interface is now available for the regions of Argentina. The fiscal can be activated with below settings.

1) Activate interface from onboarding panel.

2) Configure interface from Interface Setting in eZee Absolute and activate.

Absolute Configuration: 

Interface activation and mapping of Facturante fiscal Interface settings can be implemented from Common Interface.

Select “Facturante” to register and activate with provided authenticated credentials.

User is required to save provided credentials and activate the Facturante Fiscal Interface.

Identity type and tax is required to map with provided Facturante Interface Taxes. This will be used during the  inovice fiscalization.

 

In Absolute Front Office: 

Once Facturante Interface is Activated from configuration, user can fiscalize the invoice from Edit transaction and POS screen. The invoice will be fiscalized automatically on checkout, undo checkout, void folio and void reservation operations as per requirement. User can also manually  fiscalize the invoice, void fiscal invoice and print fiscalized invoice operations as per requirement.

1) Edit transaction :

To view fiscalized invoice details, you need to click on “Facturante Fiscal” button listed on the page.

 

By clicking on the Facturante Fiscal button, a pop-up will open to perform operations related to fiscalization.

Once the invoice is fiscalized, the details of fiscalized invoice will be displayed as below. You can view the status of the fiscalized invoice on mouse hover of “Fiscal Status”. You can see the reason of success or failure of fiscalized invoice. The same will be displayed in audit trail.

Note: If user doesn’t want to fiscalize any folio with manual or auto process, then user has to select those folios with selection of “Don’t Fiscal” checkbox option. Once checkbox is enabled, then those folios will not fiscalize.

Once any Invoice is fiscalized, then the Popup msg will be displayed at right bottom of the  page for the information purpose. Once you click on the information, it will be removed  from the list.

 

2) POS (Incidental Invoice ) Page :

Incidental invoice can be registered with below screen.

Once any incidental invoice is registered, then user has to manually fiscalize the invoice. You can view, print and fiscalize invoice/void fiscal invoice process from the provided “Facturante Fical” option in left panel.

 

AirPay POS Interface

AirPay POS is a payment platform to accept payments using a device. Currently, it supports for the Indian currency.

Take a look at how this interface works with Absolute:

In eZee Absolute Configuration:

To enable this interface from the configuration side follows the steps given as below.

  • Step-1: Activate a common Interface layer with the help of our support team.
  • Step-2: Go to “Settings->Interface Settings”.

Step-3: Select “AirPay POS” configure settings and “Save” the details.

  • Step-4: Once settings updated, go to Settings->General->Display settings and select AirPay POS from payment gateway drop-down and update settings.

Remember! 
1. AirPay support INR currency only 
2. 10 digit mobile number is compulsory in order to make payment through AirPay POS.

AirPay POS Payment (Card charge): You can charge any customer using AirPay POS with below steps:
Edit transaction-> Folio detail tab-> select “Bank” from the payment type and select “AirPay POS” from payment gateway type. Enter the amount and click on add.

After clicking on the add button, you will be able to see one pop-up. If your payment registration process is done then you will see a confirmation message on that popup.

Once you see this message. Then insert credit/debit card into the POS device and proceed with payment.

Once you see confirm message on POS device then Click on the Confirm button to add payment detail to a folio.

Remember! 

If you close this pop-up without clicking on confirm button then you will lose your payment detail and that detail will not be available on client’s folio.

Once you click on the confirmation button, you will be able to see payment entry on a folio.

AirPay POS Refund:
Click on a refund from right menu of payment. You will see the screen as shown below:

If you see above pop-up then press key 1 on POS device, enter a password for void and enter trace number shown on screen. Then proceed your refund on POS. Once you see confirm message on POS then click on confirmation button on the pop-up.

AirPay POS Authorization :

To perform authorization with AirPay POS, go to Edit transaction->Folio Detail->Card Authorization-> enter an amount to be authorized and click on the authorized button. You will see the same screen as seen for Payment. Once you see that screen, complete your authorization by inserting card to POS device and complete transaction. Click on the confirmation button, once you’ll see the confirmation message. You will be able to see authorized detail on the Card Capture screen.

AirPay POS Capture(Auth Complete) : 

You can capture the authorized amount from the capture screen. Edit transaction->folio detail->card capture

Once you click on the capture icon, you will see popup shows as below:

After seeing this pop-up, press key 2 on POS device and complete auth capture transaction. once you see the confirmation message, then click on the confirm button on the pop-up.

AirPay POS Reverse(Auth Cancel) :

Click on reverse auth button to cancel the authorized amount. The same screen will show the complete reverse process from POS and click on the confirm button.

Transportation Interface With Ezee Absolute For Maldives Region

We have integrated “Transportation Interface” with eZee Absolute For Maldives Region. Take a look at how this interface works with Absolute:

In eZee Absolute Configuration: 
To enable this interface from the configuration side, follow the steps given as below:

Perform the below steps to configure settings:

Step-1 : Go to “Settings->Others->Transportation Interface”

Step-2: Enable “Interface” and click on “Save” button like below:

Step-2: After clicking on the save button, you will get auth key which will be used while sending the request.

One service needs to be installed on your machine which will provide you multiple transportation flexibility to fulfil needs of Maldives region.

Web Socket – ID Scanner Integration

With this ID Scanner, hotelier can perform two types of ID scan :
1) Thaiid
2) Passport

Absolute Configuration:
Path: Absolute Configuration >> Others >> Settings >> ID Scanner Settings.

Hotelier needs to provide a URL from where the service will fetch data
The hotelier can activate ID Type based on their choice
Download the setup file and install in windows system only, as shown in the below screenshots:

Absolute Front-Office:
The hotelier can scan identity from Walk-in, Insert transaction, and guest profile window as shown in the below screenshots:

Walk-in:

Insert Transaction:Guest Profile:

If both ID Types are activated from the configuration side, then it will prompt below popup to choose which ID do you want to scan, as shown in below screenshot :

WAY2SMS Interface

Description: Way2SMS interface setting for eZee Absolute and eZee Reservation.

  1. WAY2SMS Interface Setting at EzeeAbsolute
    Configuration side :
  • Go to SMS -> SMS Settings
  • Select ‘WAY2SMS’ from Provider dropdown and fill the required fields ‘Secret Key’ and ‘API Key’ which is provided by SMS Provider. For a client ID, you have to create sender ID from Way2SMS admin Panel and it’s length must be 6 characters.

Shown in the below screen :

  1. WAY2SMS Interface Setting at EzeeReservation :
  • Settings -> SMS -> Settings
  • Select ‘WAY2SMS’ from Provider dropdown and fill the required fields ‘Secret Key’ and ‘API Key’ which is provided by SMS Provider. For a client ID, you have to create sender ID from Way2SMS admin Panel and it’s length must be 6 characters.

 

Reputation Management System into “Hotel PMS” and “Channel Manager App”

  • We have introduced a reputation management system into “Hotel PMS” and
    “Channel Manager App”

  • The hotelier can access summary, review, rating and competitor analysis
    of reputation management from app

  • To access reputation management features into the app, follow the steps below:

    • Click on the menu into the bottom panel

    • Into side menu, you’ll see Critique Dashboard, Critique Review list, Critique
      Rating and Critique of Competitor Analysis

           Critique Dashboard:  

  • The hotelier can see average rating, total reviews, positive and
    negative reviews

  • Hotelier will also able to see source wise review, keyword analysis
    and recommended actions

 

  • The hotelier can also apply for purchase of reputation management from
    the app

  • Click on “I want to purchase”

  • Click on “Okay”, to confirm the purchase of reputation management for
    the property

 

            Critique Review:

  • To access critique review click on the “menu” and then “Critique Review
    List”

  • The hotelier will be able to see all the review from OTA (which he is
    link too) and also the reviews that are provided on booking engine

 

 

  • The hotelier can also change the dates to check reviews by accessing the
    “more button header”. And then selecting provided dates or custom
    date

  • The hotelier can also send an email, translate review, share on social media and can reply to reviews given by guests on OTA

  • The hotelier can also search for the specific OTA review

 

             Critique Rating:

  • The hotelier can see the overall rating given in a span of 30 days

  • All these ratings are the sum of all OTA rating and booking engine
    rating

 

 

  • The hotelier can also change the dates as per the requirement

  • The hotelier can also search for the specific OTA rating

 

Critique Competitor Analysis:

  • The hotelier can see his competitor’s rating in this section

  • Maximum 5 competitors can be added into this section

  • The hotelier can compare positive, negative and average reviews

 

 

  • The source-wise review also displayed into this section

  • Detailed analysis is also displayed

 

           Send Mail:

  • The hotelier can send an email of the review as per his requirement

  • Multiple email address (which will be separated by comma) and the description can also be added before sending an email

 

Reply:

  • The hotelier can also reply to review given by the guest on OTA

  • Need to add a description which he wants to add against the review

  • Click reply to send it

 

 

  • Share via Twitter and Facebook

  • A client can share a review on social media

  • A client can share a review on Facebook and Twitter

 

 

 

Guest Profile in “Hotel PMS” and “Channel Manager Application”

  • We are going to introduce “Guest Profile” in the application. It will
    allow hotelier to Edit Guest information from the application.

  • Below are steps on how Hotelier can take benefit of this feature

  • There are two steps to open the Guest Profile page:

    1) Click on person icon of arrival or departure or reservation list  

2) Click on more button -> Edit Guest Profile  

  • Below are the steps for how to update Guest profile:  

  • Click on the arrival or departure or reservation list. After that,
    click on the person icon button  

  • The guest profile page will open and hotelier can change the guest
    information as per their requirements

  • Click on the SAVE button

  • Updated information will be displayed

 

Sharer Management in “Hotel PMS” and “Channel Manager Application”

  • We are going to introduce “Sharer Management” in application

  • It will allow hotelier to manage guests

  • Below are steps for sharer management

  • Click on the Arrival or Departure or Reservation list 

  • Click on Guest Name 

  • View transaction page will be open

  • Click on the Sharer information Tab 

  • The hotelier can see Sharer information 

Add Sharer

  • Add Sharer information in the guest profile page

Edit Sharer

Delete sharer

 

Delete Single/Multiple Notification[s] in Hotel PMS and Channel Manager App

  • We have introduced delete notification on the notification page

  • This feature will provide hotelier to delete single or multiple
    notifications from the application

  • Below are the steps for delete notification:

    To delete single notification;  

  • Click on the Notification icon at the footer or from
    menu->Notification Page  

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  • Click on Cross icon (X) and a confirmation box will appear before
    removing it

  • Click on the YES button

  • Selected notification will be deleted successfully

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Delete Multiple Notification:

  • Click on bin icon into the header

  • Checkbox and count will be visible into the header for selected
    notifications

  • Select multiple notifications to remove

  • Click on the header bin icon  

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  • A confirmation box will appear before removing it

  • Click on YES button

  • Notification will be deleted successfully

 

 

 

 

 

 

 

 

 

Inclusion Charges Added in Estimated Invoice Amount

We have added a provision to add inclusion charges in the estimated invoice amount.
To add Inclusion on Walk-In Screen:
In Front Office ->  go to “Walk-In Screen” or “New Reservation Screen”

Step 1: Add inclusion from Walk-in screen

Case 1: Open inclusion screen from Walk-in screen (individual reservation for master guest).

Case 2: Open inclusion screen from Walk-in screen (individual reservation for other guests).

Case 3: Open inclusion screen from Walk-in screen (for group reservation).

Step 2: Open inclusion screen from Walk-in screen and add, edit or delete Inclusion (for Individual / Group Reservation).

Step 3:

Case 1: Open rate table screen from the Walk-in screen (individual reservation for master guest).

Case 2: Open rate table screen from the Walk-in screen (for other guests).

Step 4: See added inclusion on “Rates” screen

Default rate list will be listed for the master guest, click ‘Next’ to view other guests’ rate list.

Total Inclusion amount will be added in the estimated invoice amount.

Ageing Debtors Summary Report

Ageing Debtors Summary Report :

We have enhanced ageing debtors summary report in Absolute and provided one functionality to send PDF in user entered email. This will include all detail of selected debtor and folio detail of amount posted with that debtor.

We have given short code field for travel agent screen, company screen and business source which will be shown in the report as the account number of particular Debtor.

We have given provision to add notice which will be used as a footer in PDF.

Take a look at how this works.

In eZee Absolute Configuration:
Update notice from settings→Notices→Ageing Debtors – Report

Give account number in the shortcode for all business source from master→Marketing→Business Source. By updating all business sources.

In eZee Absolute Front office:
update shortcode from the company database and travel agent database same as the business source.

You can select a date range and select debtor which you want to pull out the report as PDF.
If you checkmark “show folio detail” setting then it will show detail data of folio.

 

Remove Discount Privilege to Users

How does it work?

We have introduced a new privilege “Remove Discount”. When a user tries to void room/folio level discount, then the system will first check whether this new privilege Remove Discount is assigned for that user or not. If yes, then the system will not check the Void item on an open date and Void item on audited date privileges and will allow the user to void discount. If a user doesn’t have rights of Remove Discount, then the system will check the Void item on an open date and Void item on audited date privileges and it will work in the system the same way as it was working in the past.

Absolute Configuration -> User

PayMaster and Complimentary Room

It calculates complimentary rooms based on the configured “Room Property” option on “Rooms->Room” screen just like below:

There are two options to configure the complimentary room;

  • Paymaster Room: If hotelier wants to set the room as paymaster (virtual) room then he/she needs to select this option
  • Count Paymaster Room In Inventory: If hotelier wants to count this room in inventory then he/she needs to select this option. Else, it will not count paymaster room in inventory

Now, hotelier also needs to define the formula to calculate this inventory at various places such as reports, like below screenshot:

Go to “Settings->Formula”

There are two options that are reflecting complimentary rooms;

  1. Paymaster Rooms: Check this option if you want to count paymaster rooms in “Total Rooms”
  2. Paymaster Rooms – Complimentary Rooms: If you are selling paymaster room as complimentary room and you want to count it in “Total Room Sold” then you can enter here the quantity that will count in the formula. For example; if you’ll enter zero (0) then it will not count it in “Total Room Sold”

Once you’ll configure the above settings then it will reflect on each place wherever complimentary rooms are getting displayed.

Note: Above changes are reflected in below screens.

FrontOffice: “Manager Report”, “Weekly Manager Report” and “Quick View”

Mobile Reports: “Complimentary Rooms” in Quick View->Today’s Statistics

Mobile App: “Dashboard” and “Manager Report”

Below is a screenshot of “Quick View” screen:

 

Centralised Guest Profile – Add filter VIP Status

Until now, the system was not displaying the VIP status in a “Centralised Guest Profile”. However, from now, we have provided provision to add/edit the VIP status. Also, we have provided a filter in “Advanced Search” to select guest with the VIP Status.

If we want to Select All Records(having VIP status and without VIP status) then Select “All” as shown in the Screenshot below:

If we want to list only records with the VIP Status then Select “VIP” and hit the Search button to get all the VIP Status data.

If we want to list the specific VIP record then Insert VIP Status Name and hit the “Search” button.

Below attached is the screenshot of “General Info Tab” showing the VIP status of Guest:

 

Group Folio Operation

Introducing group folio operation for group operations. This feature allows the user to perform the folio operation of the group. A user can perform the various operation which is as follow:

 

  1. Do not generate invoice number on check out

    • This operation is performed from the group reservation or in-house group section.

  2. Generate invoice number on check out

    • This operation is performed from the group reservation or in-house group section.

  3. Generate invoice number for the selected folio after checkout

    • This operation is performed from the departed group section and when the group has checked out.

eZeeAbsolute_Release_2.0.15

Centralised Guest Profile System

We are introducing our new feature “Centralised Guest Profile System”.  This feature is useful for chain or group properties. Now chain properties can seamlessly access guest data captured at the time of reservation at any of their properties.

This helps them in knowing their guests better and focus on improving the experience when the guest returns to one of their hotels at another location.

How to configure Centralised Guest Profile System:
Settings -> Others  -> Centralised Guest Profile Management

Settings -> Centralised Guest Profile

How to access Centralised Guest Profile System:

Here is our Dashboard. It contains list of Guest across all properties in chain with additional information like:

New Profiles:  Contains all New Profiles added to Guest Profile System in last month.

Modified Profiles:  Contains all Modified Profiles in Guest Profile System in last month.

Total No Shows & Cancellation: Contains count of No Shows & Cancellation Profiles

When we click on any particular guest, below screen is will be displayed. It contains basic Info of Guest
along with Feature Tab. Feature Tab contains

  1. Total Revenue of Guest in that chain of properties
  2. Total No shows and Cancellation of that particular guest
  3. DNR (Do not Rent):  Contains list of Blacklisted Guest
  4. Profile Completion which will be based on Information added in Profile
  5. Total Visits which will count no of visits in chain of properties

DNR (Do Not Rent):

As highlighted in above figure, DNR Data is represented AS (Total DNR Record/Total Visits).For instance,in (1 /2) 1 is Total DNR count while 2 is Total Visit of Guest.

We have also provided option to select Guest from Centralised Guest Profile System in Walk In/ Reservation Screen.

Important Points:
  1. Sharer Information will be added if and only if Folio of sharer is created.
  2. Any profile changes in PMS will be reflected in Guest Profile System but any changes in Guest Profile System will not be reflected back in PMS.
  3. Guest Email ID or Phone/ Mobile no. is mandatory to add Guest in Guest Profile System. Any Guest whose Email or ID or Phone/ Mobile no. is not inserted, guest will not be added in Guest Profile System.
  4. Any changes like change in Reservation Type, payment settlement, change in status etc. from our system will be reflected in Guest Profile System.

Note: Please contact us for syncing past guest data.

Package Rate Feature

Now the system will apply package on booking for packaged rate type in which the system will post inclusion(s) charges defined for the package on folio and those inclusion(s) will be bifurcated from the nightly room charge. Please see below for more details :

eZee Absolute Configuration
You can now define package on a Rate Type itself from Rate -> Rate Type module. Here you can define existing rate type as packaged or same for a new one too. Please see the below screenshot.

Once you set the rate type as a package, the system will show you one block where you have to configure further details for the package. Please see the below screenshot.

Night(s) :  Define night for the package, based on the weekly, monthly, yearly package as per the need.

Valid “From” And “To” :  If you want to sell the rate type as a package for the specific duration like; in peak season or in the festival – you can define package validity by the date range. Within that date range, the rate type will be treated as a package or the same as normal (without package).

Min Night(s) And Max Night(s) : If you want to the sell rate type as a package for a specific night(s) of booking, then set night validity. If booking night(s) are falling in this range, then the package will be applied on bookings, otherwise not.

Consolidate on Folio : Based on a defined night for the package, if you want to see consolidated room charge as a single entry, then check this setting. Otherwise, the system will show you room charges including the inclusion charges.

Note : According to this setting, print folio will display room charge(s) separately or together. As of now, we have implemented this in UK and India’s folio templates. If you need the same in your configured folio template, then please send its request to your account manager. It will be implemented based on your request.

Display name on Folio : It’s optional. If you set any custom name for the package, then that name will get display on consolidated entry. Otherwise, the rate type name will be displayed.

Inclusion List

  • Inclusion : System will list all your extra charge(s). You can set unique charge(s) once only per package.
  • Posting Rule : System will list posting rule. If you have set posting rule on extra charge itself, then it will be automatically set on charge selection. Otherwise, you can set it manually.
  • Charge Rule : System will list charge rule. If you have set charge rule on extra charge itself, then it will be auto set on charge selection. Otherwise you can set it manually.
  • Rate : If you have defined rates of the extra charge itself, then it will be auto set on charge selection. Otherwise, you can set it manually.
  • Tax Incl. : You can define rate as exclusive or inclusive of tax.

This is all about how you can configure the package. Based on your needs, you can configure package on other rate types also. In a nutshell, you have to define rate type itself as a package. Now, we will see how it will be reflected on booking.

Note : You have to configure your rack-rate as well as rate including package rate. As package rate will be bifurcated from this rate on booking. Please keep a note on this point before starting with its actual usage.

If you have defined your rate type as a package, the system will display its respective charges on rate type list. Please see the below screenshot.

eZee Reservation / Channel

Same as rate type module of eZee Absolute Configuration, in eZee Reservation / Channel also you can configure package in rate type module.

eZee Absolute Frontend

Let’s take one booking from walk In / Reservation screen with Bed And Breakfast rate type, as we have defined package on this rate type. Once you select Bed And Breakfast, package option will appear in operation list as shown in the below screenshot.

If you click on the package option, the below-displayed screen will appear.

The defined package will be shown here. You can modify it based on a need otherwise default configured package will be applied on booking. Here we can consider like, all day wise inclusion will be mapped with its respected posting date’s room charge. According to this, based on defined posting rule of inclusion, you can shift its binding with room charge wherever you want. See the below screenshot, showing its default shuffle when you click on Inclusion Shuffle button. You can shift inclusion based on your needs.

Likewise, you can modify package on group booking too. Let’s see below screenshot showing package provision on group booking.

You can modify package for the whole group at once from global options. Also, you can do the same for each individual booking too. See the below screenshot for same.

You can see package details in the audit trail too. For example; which definition is applied on booking, which inclusion posted and all.

This is all about how you can modify default applicable package at the time of insert booking in the system.

Note : If the package is applied on booking, then the discount will not be applicable and vice versa.

Once booking is inserted, there’s still a provision to modify applied package from edit transaction. Let’s see below.

You can see all its details in the audit trail. For example; which inclusion is newly added or removed and updated with details. If you remove all inclusion, then the whole package gets removed from booking and respected audit log will be displayed in audit trail screen. You can see its posting on folio in the Folio Detail tab. Let’s see below.

Here, If the itemised list is unchecked, you can see a consolidated view based on the configured night for consolidate folio’s entry.

This is all about the package. How package will be applied on booking and how it looks on the folio. Now, we will see on which operations, package will be reflected. Those operations are :

  1. Update Rate
  2. Update Rate type
  3. Update Pax
  4. Assign room with override rates
  5. Room move with override rates
  6. Exchange room with override rates
  7. Amend stay
  8. Cancel And No-show
  9. Undo Cancel And No-show
  10. Move, Split and Cut folio

Let’s see all of the above in brief :

1. Update Rate
We know that if the package is applied on booking that means the package rate is included in room charge itself. Therefore, whenever you will change the room rate on booking, the package will remain as it is, just room charges will be recalculated. Same on group booking too.

2. Update Rate type
We know that, we have defined rate type itself as a package. Therefore, whenever you will change the rate type on booking, the package will be modified automatically. If the new rate type is a package, then the new package will be applied and the old one will be removed. If the package is not defined on new rate type, then the existing package will be removed. In short, all will be dependant on your rate type configuration. Same on group booking too.

3. Update Pax
Suppose you have defined package having charge rule – for example; per adult, per child or per person and you are going to update the PAX on booking, at that time, system will confirm like “Do you want to apply these PAX changes on package having Charge Rule such as Per Person, Per Adult and Per Child?”. Otherwise, the system will not alert you with such message. Hence, there’s no action required on it. Assume that the system is confirming and if you will click on OK, then inclusion(s) having such charge rule will be updated, otherwise will remain the same. Same on group booking too.

4. Assign room with override rates
Same as an update rate case. For example; you are going to assign a room on other room type with override room rate and the package is applied on booking then room rate will be recalculated.

5. Room move with override rates
Same as an update rate case. For example; you are going to move room from current room type to other room type with override room rate and the package is applied on booking then the room rate will be recalculated.

6. Exchange room with override rates
Same as an update rate case. For example; you are going to exchange two with override room rate and the package is applied on booking then the room rate will be recalculated.

7. Amend stay
Whenever you will perform the amend stay, the system will re-apply the default applicable package on booking as per new stay. Same on group amend stay too.

8. Cancel And No-show
As we know, inclusion posted by the package is nothing but part of stay level room charge. Therefore, on cancel and no-show of booking, respected inclusion will be voided along with its rental level room charge. Same on group booking too. Cancellation from any end (like channel, booking engine etc.) this same will be applicable.

9.Undo Cancel And No-show
According to the above point, the inclusion of package will be voided along with its rental charge, on Undo Cancel and No-show, respected inclusion will be activated along with it’s room charge.

10. Move, Split and Cut folio
Whenever you will perform any such operation on any folio, inclusion posted by package will be moved on destination folio along with it’s respected room charge if package applied on booking.

While checking listing page, you have many bookings in a list. How will you know which booking package has or not been applied? For that, the system will display the package icon with its inclusion charges. Below are those listing page :

  • Reservation List
  • Arrival List
  • Quick search
  • Stayview, More Information on each individual booking

Let’s see all the above 4 in brief :

Reservation List

Arrival List

Quick Search

Stayview, More Information on each individual booking

Booking Engine / Channel Booking / Rise (New Extranet)

Default Package will be applied on booking as per the configuration.

Modify Channel Booking

On channel modification, old will be removed and new will be applied based on the configuration.

Drag And Drop Feature For Stayview

This feature allows a user to perform room move, amend stay and/or both operations from stayview screen. A user just need to drag the transaction/booking and drop it on a particular room for that particular date. It will work in following way,

Room Move Only :

  • If you’re performing only room move operation for the same date and same room type, then the system just need your confirmation. Once you’ll allow, it’ll directly move the guest to destination room.

  • If you’re performing only room move operation for the same date but different room type, then it’ll ask you to override room rate according to destination room type. If you don’t want to override the room rate, then it’ll simply move the room without override the rate.

  • If you want to override room rate, then the popup window will open and you can enter rates in it to perform the operation.

Amend Stay Only :

  • If you’re performing only amend stay operation for the same room, then you can select the date and also choose the override room rate option for that duration.

Room Move With Amend Stay :

  • If you’re moving the room and also changing the stay duration, then it will consider as “Room Move With Amend Stay”. Hence, in this operation, the user can move the room by modifying the stay duration as well.

  • In this operation user also can choose the override room rate option for that duration and particular room type.

Restrictions :

System restrict user to perform the operations in the following conditions :

  • System will not allow to room move and/or amend stay for the past date.

  • If guest is inhouse, then the system will not allow user to perform room move and/or amend stay for the future date (e.g. if the guest is staying from 25th Jan 2019 to 26th Jan 2019 and system date is 25th Jan 2019 and guest is already checked in, then you can’t drag it to the future date like 29th Jan 2019 because he/she is already inhouse), user is only be able to move the room for inhouse guest.

  • System will not allow to perform room move and/or amend stay for the guest who has already checked out.

  • System will not allow to perform room move and room move with amend stay on those room types which are not getting mapped by the rate plan. Hence, only amend say is allowed.

  • System will not allow to perform room move and/or amend stay if inventory is not available for that particular duration and room & room type.

  • System will allow to perform only those users which has the privilege to perform these operations.

New Statistical Report – “Rooms on Books” in Absolute Front Office

We have recently created one report “Rooms On Books” which is also called ROB. ROB
report has all the information about the sold room and room revenue information of last 10 days as well as for the next 30 to 60 days. However, only export to XLS option will be available for this report.

In this Report, you’ll get all the below information;

1) RPD for last days
2) Future reservation counts like the next 10 days, next 11 to 20 days, next 21 to 30 days & next 30 days.
3) Count of in-house rooms, confirmed bookings, departures & group booking of the next 30 days.
4) Cancellation made on a selected date
5) Amendments made on the selected date
6) No Show(s) made on the selected date
7) Reservations made on the selected date
8) Reservations pick-up trend
9) Tentative (Unconfirmed Reservation) made on the selected date
10) Complimentary reservations made on the selected date

We have used some Abbreviations on the report. Explanations are as below:
1) RPD: Room Sold Per Day
2) ROB: Rooms On Books ((In house – Departure) + Confirm Booking + No of rooms under Group booking)
3) ARR: Average Room Rate (Total Revenue / Total sold room)

Note: Report is Tax Exclusive

The sample report is attached for your reference.

 

Automatic Confirmation Email to Travel Agent in Case of Contracted Source Booking

Currently, in case of normal or contracted rate mode, we are sending a “Reservation Voucher” in an email with rates details and amount section to guest only. However, from now, we’ve given provision to send the full voucher with rates details and amount section to contracted source and the guest will receive the same voucher with rates and amount section in hidden.

eA Configuration Panel:

We have provided settings in Settings->General->Print and Email Settings

If the setting is ON and booking is taken with contracted rates, guest will receive an email in the below format.

 

While contracted source will receive an email in the below format

If setting is OFF, then an email will be sent only to guest with both rates details and amount section, in case of both contracted as well as normal rate mode.

Effects:

  • Reflection will be on walkin (auto email), Reservation List -> Print Voucher, Group Reservation List -> Print Voucher and Edit Transaction -> Send Email.
  • Above changes will be reflected for Confirm, Unconfirm and Hold Booking Vouchers.

Identity Card Scanning Integration in App

We have integrated BlinkId interface in “Hotel PMS and Channel Manager”
application. Currently, end-user is entering identity information (Identity
type and number) manually. However, from now, with the help of this interface, the end user just need to scan identity to view all the information. Then he/she can pick a piece of information with just one tap.

Steps to activate this interface:

Step 1: As we are using Microblink
service, hotelier needs to have an account in Microblink. If in case they don’t have an account, then they can generate their account from here.

Step 2: After login with Microblink account we will see the below page.

Step 3: Redirect to Web API by clicking on Web API Keys link as shown in the
below screenshot.

Step 4: On Web API keys page, click on “GENERATE NEW MICROBLINK API KEY” as
shown in the below screenshot.

Step 5: It will display Privacy consent as shown below.

Click on AGREE button to continue.

Step 6: Finally we will get the authorization key. Check inside the red rectangle
in the below screenshot. We need to configure that authorization key in the configuration panel.

Step 7: Open the eZee Absolute configuration from Settings->Interface
Settings.

Step 9: Select BlinkId interface from the drop-down list.

Step 10: Enter the authorization key which was mentioned in Step 6. This
will complete Interface configuration.

Take a look at how this interface works in application

Currently, we are asking for identity only. When hotelier try to check-in
and there is no identity available for that particular guest.

Note: “SCAN” button in the second screenshot will allow hotelier to scan
identity. This will be available only if this interface is active and
configured.

When the user clicks on the SCAN button, it will display a list of all supporting identity. If a hotelier is sure about identity type, then they just
need to pick that identity name and click on OK. Or else press on skip.

 

Once we click on OK or SKIP, it will open the camera. We just need to click the picture of an identity card so that it can scan and read it. Once
the interface read an identity card, it will list down all information which are
available on it as shown in the below picture.

A user just need to click on any record from IDENTITY INFORMATION block, it
will copy that information in an identity number textbox, and then you can press the
SAVE button to save identity.

Randomising Document Numbering

We have given provision to Generate Random Numbers for randomising document numbering of Folios, Invoices and Reservations.

Settings on eZee Absolute and eZee Reservation Configuration Panel:

In eZee Absolute Settings->General->Document Numbering

In eZee Reservation Settings->Reservation Numbering Settings

Effects on UI/UX :

 

 

Limitations:

  1. Sorting will not work on any listing screen and reports across the system when this setting is enabled.
  2. When we disable this setting and try to change  document numbering prefix /Next, it may clash with random document numbering.

Reputation Management System into Hotel PMS and Channel Manager App

We have added Critique, our reputation management system in the eZee Absolute mobile app.

  • You can access summary, reviews, ratings and competitor analysis of reputation management from the app.

  • To access reputation management in the app, follow the steps below:

    • Click on menu in the bottom panel.
    • In the side menu, you’ll be able to see Critique Dashboard, Critique Review list, Critique Rating and Critique Competitor Analysis.

  • Critique Dashboard:

  • You’ll be able to see average rating, total reviews, positive and negative reviews.
  • You’ll also be able to see source wise review, keyword analysis and recommended actions.

  • You’ll be able to apply for the purchase of reputation management from the app itself.
  • Click on “I want to purchase”. Click on “Okay” to confirm the purchase of reputation management for your property.

  • Critique Review:

  • To access critique reviews, click on menu and then Critique Review List.
  • You will be able to see all the review from OTAs which you are linked to and the reviews you receive on the booking engine.

  • You can also change the dates to check reviews by accessing the “More” button in the header. And then select the provided dates or custom date.
  • You can also send mail, translate review, share on social media and reply to reviews on the OTA.
  • You can also search for reviews on specific OTAs.

  • Critique Rating:

  • You can see the overall ratings given in the span of 30 days.
  • All these ratings are a sum of all OTA ratings and booking engine ratings.

  • You can also change the dates as per requirement.
  • You can also search for specific OTA ratings.

  • Critique Competitor Analysis:

  • You can see you competitor rating in this section.
  • Maximum 5 competitor can be added in this section.
  • You can compare positive, negative and average review.

  • Source wise review are also displayed in this section.
  • Detailed analysis is also displayed.

  • Send Mail:

  • You can send mail of the review as per your requirement.
  • Multiple email addresses can also be added separated by a comma, with a description added, before sending an email.

  • Reply:

  • You can also reply to reviews given by the guest on an OTA.
  • You need to add description which you want to add against the review.
  • Click reply to send it.