Credit Card Center
Now you can perform all credit card operations from one centralised location, where you can verify credit card, charge the card, authorize, capture, extend/repeat the sale, refund and perform many more operations in bulk with less affords. Note: You can access this center only if you have configured either Secure Trading PMS or EzyWay PMS Payment Gateway in eZee Absolute Configuration -> Settings -> General -> Display Setting page as well as needful credentials in eZee Absolute Configuration -> Settings -> Other -> Payment Gateway Settings page.
eZee Absolute Front Office:
You can access this center from Cashiering menu. Please see the below screenshot:
You can see the reserved booking as well as an in-house booking on the list which is unsettled and valid for any kind of credit card-related operations. Please see the below screenshot:
You can also search checked-out, canceled, and no-showed bookings by selecting this status in booking status filter. You can also search for the booking of different dates like booking date, arrival date, and departure date. You can quickly search for any bookings by Guest, Res#, Vouc#, Room Type, Room, Folio No, Bill No, Last 4 Digits of CC No., Group code too.
From the booking list, you can filter the booking through verified and unverified credit cards too. You can verify the credit card on each individual booking and well as in bulk on the multiple bookings as well. It allows you to collect payment from the guest by eCollect payment feature. Also, you’ll be able to track all the operations regarding credit cards performed from this screen by Audit trail option. Please see the below screenshot:
This is all about the general operations. Now, we will show you how you can charge the card, authorize the amount, capture, and many more operations too. Please see the below screenshot:
Here you can see the screen which will be opened by clicking the “Process” button. This screen will show you 3 tabs: Credit cards, Authorized and Payments.
1. Credit Cards:
In this tab, you can see folio list of selected booking having credit card details exist. With the credit card details, you can directly charge the card, authorize the amount and store the card details for future purpose. For each operation, the system provides you the flexibility to perform operations with percentage and fixed amount.
Card Charge:
You can perform it on a percentage of the balance due, either fully by 100% and partially by any % as well as with fixed amount too.
Authorization:
Same as for card charge, but on the authorized limit amount. Let’s say folio’s due amount is 500$ and previously you had authorized 100$. That means 400$ is still valid for authorization. You can proceed with the operation by a percentage of this auth limit for an authorization operation.
Store Card:
Same as authorization.
If you click on card charge, the system will ask the amount selection. Please see the below screenshot:
Now, we will see the looks and purpose of an authorized tab. Please see the below screenshot:
2. Authorized :
In this tab, you can see all performed authorization, stored card, captured authorization, and voided authorization. By default, you can see only the authorization and store card only. By status filter, you can see others too. Here you can perform Capture and Auth reversal operation.
Capture:
You can fully capture the authorized amount or partial also by the percentage and fixed amount option same as seen above.
Auth Reversal:
You can void the authorized this will helps you to release the unwanted authorization.
Now, we will see the looks and purpose of payment tab. Please see the below screenshot:
3. Payments:
In this tab, you can see all payments like direct card charge payments, captured payments, refunded payments, extended or repeated payments as well as voided payments too. By the default, you can see all these payments except the voided one. However, by the status filter, you can see voided payments too. Here you can perform a refund, extend/repeat sale and void operation on any payments. On the other hand, you can’t perform refund on the refunded payment itself. Also, please keep this point in your mind that all operation will be performed on paid amount only either in percentage or with fixed.
eZee Rise (New Extranet):
You can access this credit card center from eZee’s distribution extranet as well. Please see the below screenshot:
If PMS is not enrolled, then the system will allow you to configure payment gateways for the Credit Card Center in the setting page.
City Ledger Credit Limit
Now you can set credit limit on city ledger account. This limit will help you control the City Ledger Transfer beyond the credit limit. For this, you have to assign privilege “Allow to post Cityledger transfer over Credit Limit” to your front office users. With this, a user who has this privilege, that particular user will be able to perform the Cityledger Transfer beyond the defined credit limit on that city ledger account. The system will not allow City Ledger Transfer to the user if he/she doesn’t have this privilege.
Let’s see all this in more detail. For this, we will have to set the credit limit on city ledger account as the first step. When we are talking about city ledger, we have to consider room owner, travel agent, and company accounts in the city ledger.
Let’s see how you can set the limit.
eZee Absolute Configuration:
The system will allow you to set a credit limit on a room owner account from Rooms -> Room Owner module. Please see the below screenshot to set a credit limit for any existing room owner – “Edit Room Owner” window:
You can set the credit limit for a new room owner as well in a similar way.
eZee Absolute Front Office:
The system will allow you to set a credit limit on the travel agent as well as on company account in the same way as that of a room owner.
Let’s see for a travel agent. From Cashiering -> Travel Agent Database. Please see below screenshot to set the credit limit for an existing travel agent:
Also, you can set the credit limit for a new travel agent in the same way. Now let’s see for the company. From Cashiering -> Company Database. Please see below screenshot to set a credit limit for the existing company:
You can set the credit limit for a new company as well. Now we will see how this credit will help you manage the city ledger exchange. We will take the example of a company Yatri.com. We have set a £15000 credit limit as shown in the above screenshot. Let’s check the balance of this company. For that, we will refer to the Cashiering Center screen. Please see below screenshot:
Balance is £7000. Now we’ll try to do city ledger exchange of £10000 on one booking from Edit Transaction -> Folio Detail tab. We’re trying to perform city ledger exchange over its credit limit by £2000 (£7000 is a current balance, adding £10000 will make it £17000. Credit limit is £15000). Please see below screenshot:
Here, the user has “Allow to post Cityledger transfer over Credit Limit” privilege, that’s why the system is confirming with a user before posting. If he/she will click on OK, the system will perform the city ledger exchange. If you click on Cancel, the system will not move ahead to perform the further process.
Now let’s see what system will do if the user does not have this privilege to post city ledger transfer over the credit limit.
Please see the screenshot below where a user is trying to perform this operation but the access has been denied.
This is all about how this feature will work. In a similar way, all of this will be managed from the dashboard, edit group for group payment and from POS (Incidental Invoice) while performing the city ledger exchange.
Activate Past Cancel & No-Show Bookings in eZee Absolute
Till now, it was unable to reactivate past canceled and no show bookings. You were able to undo cancel and no show for current and future transactions but once night audit is performed and booking is passed, it was impossible to reactivate it.
However, with this enhancement, a user can activate past cancel and no show bookings. This can be useful especially in the case when the cancel and no show is performed by mistake. With this feature, you’ll be able to activate existing transaction with new stay dates, new room type, and room.
You can activate from the reservation list and quick search. Find the screenshot for a reference.
When you click on activate booking, it will ask you to select the stay information.
And once you activate, your booking will be activated and you can find the information in the audit trail.
Group Payment Distribution From Walk-in And Insert Transaction
Now, you can distribute the payment in a group booking among each room from walk-in and insert transaction screen. Previously, when we were posting payment on the group owner, no distribution provision was there. Due to that, the front office manager has to invest efforts to distribute the posted amount among each room of a group which was taking a great deal of time in amount settlement. To overcome this problem, now the system will allow the payment distribution while taking a booking with fewer efforts and simple way.
Let’s see how?
eZee Absolute Configuration:
We have provided display settings page for the group payment posting mode, having two options viz. Group Owner and room distribution. To satisfy the current scenarios as well with the distribution provision, we have provided Group Owner option along with the room distribution option. Group Owner will post the payment on the owner of the group. As per our old working flow, room distribution will distribute the payment among each room of group booking. This will distribute the payment by balance or proportional based on the payment amount. If the guest is paying fully then by balance otherwise proportional. Please see the below screenshot:
eZee Absolute Frontoffice:
In the front office, you will see this provision on a walk-in and insert transaction screen. This will be visible inside the payment block. Please see the below screenshot of walk-in screen:
Note: Payment distribution will not be allowed for PG payment.
Introducing Void/ Edit Payment Entry From Group Folio in eZee Absolute
We are introducing a new screen in group folio where we provide all the
group payments and allow user to edit or void these payments from a single
screen.
Below is how the user can access this feature:
Upon clicking the link, a payment pop up opens up as follows:
Multiple payments can be voided as follows:
Multiple payments can be edited as follow:
Please note that in case of Fiscal being ON, the user will not be allowed
to perform the bulk edit or void operations. And only a single payment can be
dealt with at a time. Below is the screen for the same.
Secure Connectivity in Hotel PMS and Channel Manager Application
We are going to release a new version of the application with secure connectivity. As this is an important patch, we will ask every user to update the current version who is not using a secured one. So they may see a message box as shown in the below image.
Language Caption Enhancement for Housekeeper into Hotel PMS and Channel Manager Application.
- We have introduced language caption for housekeeper into the Hotel PMS and Channel Manager Application
- Now hotelier can set the specific language caption for their respective housekeeper preferred language
- The respected changed caption will be reflected in the mobile application
- Following are the steps below to use this feature:
- Login to Absolute configuration and go to housekeeper module from the Housekeeping dropdown.
- Click on Add housekeeper to add new housekeeper.
- Fill the details of a housekeeper and add username, password, and select App language.
- Click on Save to store the information
- The default will be selected by default
- Other than Default, it will allow you to change the language from the language setting page into a configuration
- For changing the existing housekeeper App language click on edit
- Then select the respective App language for the housekeeper and save the configuration
- Login to the app with the same user into Mobile Application
- The language caption change from the configuration will be reflected into the user which are having App language, not as Default
- Path to change labels: Settings->Others->Language Settings->Display Label
- Select Absolute app from the module dropdown and houseKeeper from the other dropdown and then click on the load module
- Access mobile application with the housekeeper login credentials.
- Change the caption which is needed as per the housekeeper preferred language.
- After changing the language caption check in a mobile application to verify
We are providing a feature to assign the template to paymaster rooms so that you can send the voucher for a reservation.
Absolute Configuration
-
Rooms->Room->Add/Edit Room
- From “Add/Edit Room”, if the user configures room as “Paymaster room” and enable “Send Voucher” then they also have to select template shown in an above screenshot.
- When a hotelier takes booking on the paymaster room then configured template will be assigned to booking.
-
Master->Email Templates->Template
- If a template is configured with room for a sending voucher then the user can not perform delete operation and will display an appropriate message. A user can also check which room is using this template.
Absolute Front Office
-
Single Room Reservation
- When a user takes the booking with “Paymaster Room” using “Walk-In” screen, then at that time a configured template will be used to send the voucher.
- If a user takes the booking on the Non-Paymaster Room (Normal Room) “System Define Template” based on “Reservation Type” will be used to send a voucher.
-
Group Reservation
- When a user takes the group booking without “Paymaster Room” – “System Define Template” based on “Reservation Type” will be used for the entire booking.
- When a user takes the group booking including “Paymaster Room” and if the template of “Paymaster Room” is same as Non-Paymaster Room’s template then the same template will be assigned to the entire booking.
- When a user takes the group booking including “Paymaster Room” and if the template of “Paymaster Room” is not same as Non-paymaster Room’s template then below wizard will be opened to set the template for the entire booking.
- When a user performs “Add New Guest”, the group-level template will be assigned to a new reservation.
Note:-Once user set the template to Reservation, it will not be able to change.
-
Room Move
- If the user performs “Room Move” operation from Normal Room to Normal Room, it will keep the same template as before for the current booking.
- When the user performs “Room Move” operation from Normal Room to “Paymaster Room”, confirmation wizard will open with the appropriate message to set paymaster’s voucher template for the current booking.
-
Exchange Room
- If the user performs “Exchange Room” operation between two rooms, a template will be as it is which was assigned before.
- When the user performs “Exchange Room” between Normal room and “Paymaster Room”, confirmation wizard will open with the appropriate message and take action for that two reservation.
Call Posting/PABX Interface
Call Posting Interface is an interface for posting call charges on the guest folio. It is working on room extension which is unique for each room. And PABX is to send data to service for barring and unbarring the room.
One has to configure settings as given below:
Call Posting/PABX Settings (Configuration Panel):
Once “Call Posting/PABX Service” is enabled on your account, you can see the page link in the absolute configuration as given below:
While clicking on“Call Posting/PABX Settings” page, you will see options as given below:
You have to configure these options and also need to set the “Auth Key” in service which is provided by us.
Note: For “Update Guest Profile” operation it will send data if you will update the guest name.
Room Configuration :
Go to “Rooms->Room” and open “Add/Edit Room” configure “Phone Extension” field for that particular room, like below screenshot:
Note: “Phone Extension” field must be unique for each room, also take care that each setting configured properly in service.
Now, service will detect required details like room (based on extension), dialed number, time duration, charge, and so on for in-house guests. If everything is configured properly, it will directly post the call charge to a particular folio. However, if there is no guest in the room, have not checked out or setting is not configured properly then it will save as “Unposted Calls”, a user needs to post it manually from “Folio Detail” section of “Edit Transaction” screen. See below screenshot:
Click on “Unposted Calls” and you can see below window:
You can manually post these unposted call charges to the folio.
Before posting – a call charge will look like below;
After posting – a call charge will look like below;
When hotelier takes a walk-in/reservation he/she can select the option from “Walk-In/Reservation” screen like below screenshot;
“Allow PABX Call Posting” option is selected by default if you had selected it at the time of configuration settings. If the booking is received from OTA or “Booking Engine” then it will take the value as default which is configured at the time of the setting.
If there are already some bookings before the “Call Posting Interface” configuration then you need to set its “Allow PABX Call Posting” manually from edit transaction screen.
When you click on “Allow PABX Call Posting” it will ask you whether you want to allow posting for this guest or not, see the below screenshot;
If you want to allow then click on the [OK] button and if you don’t want to allow then click on [Cancel].
Note: You can allow it only one time, once you submit then you will not be able to change it.
Send Data To PABX Service For Complimentary Booking :
A new option is introduced in the absolute configuration->Settings->Others->Call Posting Integration with the name “Allow To Send Data For Complimentary Booking” which is used to allow the system to send data to PABX service for complimentary bookings.
If you are not allowing the system to send data to PABX service then you will be able to see the option in “Edit Transaction->General Information->More->Send Data To PABX Service” in case of complimentary booking.
You can send data manually for each operation you performed for that particular booking.
Update Room Status :
PABX service can update the room status like dirty or not and you can see it in the audit trail just like below;
Customization of iLoyalty in eZee Absolute
Below points are covered in iLoyalty Customization
- Allow multiple redeem in a single reservation
- Display OTP window based on iLoyalty panel settings
- Checking the minimum and maximum redeem point
1) Allow Multiple Time Redeem in Single Reservation
Now, we allow multiple time to redeem on a single reservation until the user has points in a card.
2) Display OTP window based on iLoyalty Panel Settings
Till now, when any user performs iLoyalty Redeem operation then every time we display “Enter OTP” window. But now, we display “Enter OTP” window based on iLoyalty Panel Settings. From “iLoyalty Panel” we manage whether we want to allow OTP at time of redeeming or not. If a setting is disabled then Redeem operation will be performed without OTP.
3) Checking Minimum and Maximum Redeem Point
In iLoyalty Panel, there are setting for minimum and maximum redeem points, so we also check that while redeeming points in eZee Absolute.
New Group Invoice for Bhutan Region
We have customized a new Group Invoice and Group Folio Pro forma Template (Template-11) for Bhutan region.
In eZee Absolute Configuration:
Settings -> General -> Print and Email Settings
In eZee Absolute Front office:
Group -> Group Reservation -> Edit Group -> Folio
1) Print Group Invoice and Group Pro forma Invoice
If the Template 11 is configured in Absolute configuration, then the below template will be displayed.
New Group Invoice Template 13 For All Indian Properties
We have provided new Group Invoice and Group Folio Pro forma Template (Template 13 – GST India) for all Indian properties.
In eZee Absolute Configuration:
Settings -> General -> Print and Email Settings
From “Group Invoice Template” and “Group Folio Pro forma Template” drop-down and select “Template 13 – GST India”.
Settings -> Others -> Language Settings -> Display Label
First, select “Group Invoice Templates” module then select “Group Invoice Template 13 – GST India” from the second drop-down and click on load module button.
Set any caption as per the preferred language and Save.
After saving the caption it will be reflected on the eZee Absolute Front Office.
In eZee Absolute Front office:
Group -> Group Reservation -> Edit Group -> Folio
1) Print Group Invoice and Group Pro forma Invoice
If the “Template 13 – GST India” is configured then the template will be shown as below:
2) Send Group Invoice to Guest or Company or Travel Agent
If the “Template 13 – GST India” is configured and email ID exists then a hotelier will be able to send group invoice on the specific email ID.
Access To Allow Undo Checkout Privilege For Users
Currently, every user was allowed to perform the Undo Checkout operation.
So we have introduced privilege Access To Allow Undo CheckOut at a user level. Admin can assign privilege to any user.
eZee Configuration->User->Edit User
eZee Absolute Front office->Departure List
When Access To Allow Undo Checkout privilege is assigned to any user, Undo Checkout option will be displayed in the menu for that particular user as shared in below screenshot.
eZee Absolute -> Quick Search
When Access To Allow Undo Checkout privilege is not assigned, Undo Checkout option will not be displayed in the menu.
This report is a customised version of daily extra charge report and is open for Maldives region only. This report has additional tax bifurcation and user wise Extra charge summary as shown in the screenshot below.
If users don’t have the access, then the following message will be displayed:
set WiFi data extension for all rooms.
Guest Profile:
